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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of products, often highlighting the careful curation of unique and high-end vintage items. Many appreciate the accurate descriptions and imagery, ensuring items arrive exactly as expected. The delivery service is frequently mentioned as fast and smooth, with items arriving well-packaged and in excellent condition. Reviewers also commend the staff for their friendliness, helpfulness, and extensive knowledge of vintage designer pieces, contributing to a luxurious and pleasant shopping experience. However, some customers also noted that international shipping can take a considerable amount of time, with one reviewer mentioning a three-week delay for an item to clear customs.

What people talk about most

Product

Customers had positive experiences with product. Reviewers consistently praise the high quality and curation... See more

Quality

Consumers consistently praise the high quality of products, noting that items arrive exactly as described and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and efficient... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the team for being friendly,... See more

Retail

Users describe positive interactions with retail, consistently praising it as the best vintage store they've... See more

Based on these reviews

Rated 5 out of 5 stars

Sylk is the best vintage store I’ve ever come across. Dex and Soph procure the most exquisite pieces and listen to their clients needs to source what they most desire. They hold some rare luxurious it... See more

Company replied

Rated 5 out of 5 stars

The item came exactly as described and pictured - perfect quality! The shipping was quick and had zero issues. The sellers also sent a short, handwritten note which was lovely to read! Will definitely... See more

Company replied

Rated 5 out of 5 stars

Filled with well-curated, beautiful pieces, Sylk is a treasure trove of gorgeous vintage and designer items. You can shop online, at their open days or do what I did, and make an appointment to browse... See more

Company replied

Rated 5 out of 5 stars

SYLK was made for me. Every piece I’ve purchased has not disappointed me. Delivery is top tier, love the lovely note that comes with every purchase. I’m so reluctant to tell people about SYLK because... See more

Company replied

Rated 5 out of 5 stars

The sweater arrived exactly as described and in great condition for a pre-owned item. The fit was what I liked the most — it looks really clean on, almost like it was styled on a model. It sits ni... See more

Company replied

Rated 5 out of 5 stars

Sylk Store Vintage in Manchester is an absolute beautiful store. The curation is perfect, with a great mix of unique vintage pieces and standout statement items you won’t find anywhere else. Everyth... See more

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Rated 5 out of 5 stars

This leather jacket is absolutely amazing and it's prime example of how a good cut will fit almost all body type each with their own style. I am very petite and though the jacket is oversize it give... See more

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Rated 5 out of 5 stars

Bought a vintage leather jacket from Sylk and I absolutely love it. The price is amazing for the quality, and the photos did great justice for the colour, the fit, and how it sits which I really appre... See more

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Rated 5 out of 5 stars

This store is a treasure trove of vintage finds, unlike any other I've visited. It’s where I discover all the dream pieces I've admired on Pinterest. The clothing is pristine and impeccably cared for.... See more

Company replied

Rated 5 out of 5 stars

I have bought multiple pieces from Sylk and I genuinely hand on heart love them all! The clothes are of high quality and packaged carefully. The customer service and attention to detail is second to... See more

Company replied

Rated 5 out of 5 stars

The best for vintage! Have been a customer for about 4 years and not once been disappointed. They’re my go-to for jackets (a Burberry blazer is my holy grail wardrobe item), but I’ve definitely got my... See more

Company replied

Rated 5 out of 5 stars

I am so impressed by Sylk and would highly recommend ordering from them. I’ve been searching for the perfect leather trench for ages and happened across their website. Website design is great, nice cl... See more

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Rated 5 out of 5 stars

What a gem of a place this is! Having looked online I decided to made a private appointment to browse the store. Dexter welcomed me and was on hand to advise if needed, really friendly and helpful. A... See more

Company replied

Rated 5 out of 5 stars

This is my second purchase of a jacket the description on both occasions has been spot on And if the product has and imperfect the photographer is very clear . My jacket was packaged with care def... See more

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Rated 5 out of 5 stars

Amazing service and stunning product. So many compliments on my purchase. Fast delivery, quality product at great prices. I’ll definitely be back!

Company replied

Rated 5 out of 5 stars

Exactly what I wanted, lovely quality and as described, fast delivery they fit perfectly and a handwritten note from Sophy and Dexter. Will be back to buy again. Thank you

Company replied

Rated 5 out of 5 stars

Best vintage store I have ever shopped. Find all my dream pinterest pieces in this place. Clothes are neat and well maintained. The shop is aesthetic and such an inspiring place. Very friendly and hel... See more

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Rated 5 out of 5 stars

I purchased a Christian Dior trench coat and it’s been a staple piece in my wardrobe for years now. I love the quality you get here and recommend to all my friends! 😊

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Rated 5 out of 5 stars

I purchased a lovely wool coat from here which was delivered on time and looked exactly as it did in the photos, very happy with the service

Company replied

Rated 5 out of 5 stars

The best vintage shop I’ve ever found - excellent selection, quick delivery and a fair returns policy! Highly recommend, I’ve found several treasured pieces.

Company replied

Rated 5 out of 5 stars

Glad I came across SYLK, great experience from beginning to end (very professional). Items are as described, I will definitely be purchasing more items

Company replied

Rated 5 out of 5 stars

Beautiful dress exactly as seen and described. Nicely packaged and delivered promptly. What more could you ask!

Company replied

Rated 5 out of 5 stars

We visited SYLK in the last week of December and the team were fantastic, there was no pressure to purchase, we were allowed the time and space to explore the items at our own pace and try pieces on... See more

Company replied

Rated 5 out of 5 stars

Oh, fantastic chocolate brown blazer! Thank you guys! It’s a stunning piece, goes with so many of my favourite styles!

Company replied

Rated 5 out of 5 stars

Love the styling and honest descriptions, effortless well sourced pieces! It’s just difficult to pick

Company replied

Rated 5 out of 5 stars

Great one on one service. Beautiful studio, well curated, unique pieces.

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Rated 5 out of 5 stars

Obsessed with everything at Sylk. Every order has been perfection!

Company replied

Rated 5 out of 5 stars

Great product and amazing service. Will definitely shop here again.

Company replied

Rated 5 out of 5 stars

Quick postage and a lovely item in great condition. So excited to wear my suit!

Company replied

Rated 5 out of 5 stars

fast delivery and clothes were in excellent condition. Thank you !

Company replied

Rated 5 out of 5 stars

Staff are so friendly and really nice selection of cool pieces

Company replied

Rated 5 out of 5 stars

SYLK is a gem. I’m in love with every piece I’ve purchased. Thank you for existing.

Company replied


Company details

  1. Vintage Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Second Hand Store
  5. Used Clothing Store
  6. Women's Clothing Store

Written by the company

SYLK is a curated unisex premium vintage & designer store focusing on minimal & timeless design. Our focus is to curated preloved clothing made from natural fibres and to present this in a contemporary feel. Each piece is hand sourced by the founders, Dexter & Sophy. You can shop our collection via our website, in person by booking in an appointment to visit our studio or attending one of our monthly studio open days.


Contact info

4.9

Excellent

TrustScore 5 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exactly what I wanted

Exactly what I wanted, lovely quality and as described, fast delivery they fit perfectly and a handwritten note from Sophy and Dexter. Will be back to buy again. Thank you

15 May 2025
Unprompted review
SYLK logo

Reply from SYLK

Thank you for leaving this review. We’re really pleased you enjoyed your experience with SYLK and found exactly what you wanted!

Rated 5 out of 5 stars

Amazing service and stunning product

Amazing service and stunning product. So many compliments on my purchase. Fast delivery, quality product at great prices. I’ll definitely be back!

18 April 2025
Unprompted review
SYLK logo

Reply from SYLK

Hi Fay, Thank you so much for your kind words. We are so pleased that you have had so many compliments on your gorgeous leather jacket!

Rated 5 out of 5 stars

My 2nd purchase definitely not my last

This is my second purchase of a jacket the description on both occasions has been spot on
And if the product has and imperfect the photographer is very clear .
My jacket was packaged with care definitely be looking to buy in the future

28 March 2025
SYLK logo

Reply from SYLK

Hi Ann, thank you so much for coming back to us. We really appreciate your continued support and are glad you found another piece you loved.

Rated 5 out of 5 stars

Best curation of vintage designer

The only online store I trust for vintage designer shopping - amazing curation, smooth experience and great customer service.

26 March 2025
SYLK logo

Reply from SYLK

Hey Sophie

Thank you so so much for the review and your continued support!

We really appreciate your understanding with us and want to thank you for being such a lovely customer 😊 so pleased you are loving all your new pieces!


Please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK

Website - www.sylk-store.com
Email - contact@sylk-store.com

Rated 5 out of 5 stars

Unmatched attention to detail

Sylk is a totally unique shopping experience. Their bespoke selection is incredible and both coats I have purchased have been exactly as described. I look forward to continuing to collect amazing quality capsule pieces from them.

1 April 2025
Unprompted review
SYLK logo

Reply from SYLK

Hey Abigail

That’s so so lovely to hear! So pleased you have loved your coats from us. Thank you so much for leaving us a review.

Please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK

Website - www.sylk-store.com
Email - contact@sylk-store.com

Rated 5 out of 5 stars

Love everything at SYLK

Love everything at SYLK! This is the most stunning place to shop and try on gorgeous pieces. Super friendly and helpful owners, will definitely recommend to anyone visiting Manchester.

26 February 2025
Unprompted review
SYLK logo

Reply from SYLK

Hey Becca

Thank you so much for visiting! So glad you loved our vintage selection 😊

Please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK

Website - www.sylk-store.com
Email - contact@sylk-store.com

Rated 5 out of 5 stars

Totally converted!

I purchased a vintage suede trench, having searched high and low for the colour, shape and style I wanted, with only one alternative being a brand new one with a hefty £700 price tag.
I came across your website through image search on google, having not heard of you before, and I am so glad I did. You had a fantastic budget friendly alternative and though I really wasn’t sure what to expect quality wise I thought worst case I could return it. However it’s just arrived and it’s exceeded all expectations, it is quite literally perfect and just the most stunning suede. Possibly one of the best purchases I’ve ever made (and I love to shop…).
Not only that but the delivery was super quick with the personalised touch of a thank you card.
Having reviewed your website I am so impressed with what is so clearly a carefully curated collection and I am fully converted to shopping with you when looking for staple, timeless pieces in the future. What you’re doing for the sustainable fashion industry is truly commendable. Already excited for my next purchase!

31 January 2025
SYLK logo

Reply from SYLK

Hey Brittany

Wow thank you so much for this In-depth review. We are so pleased you had a great experience. It’s so important for us to source the highest quality vintage pieces, making them as accessible as possible.

Please let us know if we can help with your next order 😊

Thank you,
Dexter & Sophy
SYLK

Website - www.sylk-store.com
Email - contact@sylk-store.com


Rated 5 out of 5 stars

I am very happy with my order

I am very happy with my order. The suit is perfect and I will be ordering more from you guys!

27 December 2024
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Reply from SYLK

Hey Viktoriya

So glad that you loved your new suit & YSL shirt! Thank you so much for choosing to shop with us 😊

Please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK

Website - www.sylk-store.com
Email - contact@sylk-store.com

Rated 5 out of 5 stars

Super friendly people with an amazing…

Super friendly people with an amazing selection.

1 October 2024
Unprompted review
SYLK logo

Reply from SYLK

Hey Owen

We really appreciate you taking the time out to write this review for us! Thank you so much!

Please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK

Website - www.sylk-store.com
Email - contact@sylk-store.com

Rated 5 out of 5 stars

Such an easy process

Such an easy process, such lovely staff who are always willing to answer any questions you may have online or in person. amazing quality items! Thank you would recommend!

24 November 2024
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Reply from SYLK

Hey Oscar

Thank you so much for choosing to shop with us. So pleased that you love new Gucci bag. The suede is gorgeous!

Please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK

Website - www.sylk-store.com
Email - contact@sylk-store.com

Rated 5 out of 5 stars

Love my new shirt!

I’ve always loved the products on Sylk and am so glad I finally got to buy a vintage piece! It was shipped and delivered quickly and I appreciate the note that was put in my order too. This definitely won’t be my last purchase!

1 November 2024
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Reply from SYLK

Hey Pamela

Thank you so much for shopping your first piece with us! The Dior shirts as such a classic piece. Hope you are still loving it.

Please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK

Website - www.sylk-store.com
Email - contact@sylk-store.com

Rated 4 out of 5 stars

Loved the item

Loved the item. Great quality and while it was vintage, it was in an impeccable condition. I did have to take it to the tailor to alter it because it was very large. The item on the model was styled in a way that you couldn’t tell how large it actually is.

31 October 2024
Unprompted review
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Reply from SYLK

Hey lovely

Oh I’m so so sorry to hear this!

We would absolutely love to help you with this order. Unfortunately we can’t see an order number attached if you have any details, please let us know and we can get in contact with you right away.

We so try and be as transparent as possible to include all the measurements and models sizing in the description. We understand this can be difficult to understand from the photos and we welcome the feedback. I’m so sorry this hasn’t translated well for you.

We would absolutely love to help make your experience better. If you could contact us or confirm your order number we will definitely help 😊

Thank you so much for purchasing!

Dexter & Sophy
SYLK

Rated 5 out of 5 stars

love ❤️

love ❤️ . Thank you Sylk .

4 October 2024
SYLK logo

Reply from SYLK

Hey Bryony

Thank you so much for the continued support! Really hope you are still loving all your pieces.

Please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK

Website - www.sylk-store.com
Email - contact@sylk-store.com

Rated 5 out of 5 stars

Great customer service and beautiful…

Great customer service and beautiful garnments.

8 October 2024
SYLK logo

Reply from SYLK

Hey Joel

Thanks you again for your continued orders. We hope to see you back soon for more vintage finds 😊

Please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK

Website - www.sylk-store.com
Email - contact@sylk-store.com

Rated 5 out of 5 stars

Trust.

It’s a fantastic idea of selling beautiful clothes, secondhand. My experience has been very positive. I recommend it to all my friends, young and old.
Returns are very easy.

4 October 2024
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Reply from SYLK

Hey Rachel

Thank you so much for your support with our small business, it really means a lot! We hope all the pieces are still perfect for you.

Please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK

Website - www.sylk-store.com
Email - contact@sylk-store.com

Rated 5 out of 5 stars

Thanks!

Quick delivery and great quality vintage.

27 August 2024
SYLK logo

Reply from SYLK

Hey Rae

Thank you so much for your order and the review. The dungarees you purchased are amazing, hope you love them as much as we do.

Please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK

Website - www.sylk-store.com
Email - contact@sylk-store.com
Instagram - sylkstore

Rated 5 out of 5 stars

Fantastic service and amazing vintage pieces

Great brand to buy from, really good service and thoughtfully curated vintage pieces. One of new go to places for good vintage designer pieces

23 August 2024
SYLK logo

Reply from SYLK

Hey Clare

Thank you so much for the review! We really appreciate all your orders with us. Hope you are loving your new designer bag! 😊

Please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK

Website - www.sylk-store.com
Email - contact@sylk-store.com
Instagram - sylkstore

Rated 5 out of 5 stars

Gorgeous vintage store

Gorgeous vintage store, clothes and owners

15 August 2024
SYLK logo

Reply from SYLK

Hey Alix

Thank you for the review and all your orders you have made with us! Especially love the Levi’s dungarees and Armani check shirt you purchased. Some amazing pieces!

Please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK

Website - www.sylk-store.com
Email - contact@sylk-store.com
Instagram - sylkstore

Rated 5 out of 5 stars

Amazing amazing amazing trench

Amazing amazing amazing trench - great delivery and loved the hand written card ❤️

20 August 2024
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Reply from SYLK

Hi Marius

Thank you so much for leaving a review and sharing your kind words, that really means so much to us and our small business. So glad the trench was amazing for you 😊

Please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK


Website - www.sylk-store.com
Email - contact@sylk-store.com
Instagram - sylkstore

Rated 5 out of 5 stars

Great selection and swift shipping

Great selection and swift shipping

5 August 2024
SYLK logo

Reply from SYLK

Hey Garance,

Thank you so much for your review, we really do appreciate it.

We hope you have loved both your items from us!

Please don't hesitate to reach out if we can assist you with anything.

Thank you,
SYLK


Website - www.sylk-store.com
Email - contact@sylk-store.com
Instagram - sylkstore

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