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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of products, often highlighting the careful curation of unique and high-end vintage items. Many appreciate the accurate descriptions and imagery, ensuring items arrive exactly as expected. The delivery service is frequently mentioned as fast and smooth, with items arriving well-packaged and in excellent condition. Reviewers also commend the staff for their friendliness, helpfulness, and extensive knowledge of vintage designer pieces, contributing to a luxurious and pleasant shopping experience. However, some customers also noted that international shipping can take a considerable amount of time, with one reviewer mentioning a three-week delay for an item to clear customs.

What people talk about most

Product

Customers had positive experiences with product. Reviewers consistently praise the high quality and curation... See more

Quality

Consumers consistently praise the high quality of products, noting that items arrive exactly as described and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and efficient... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the team for being friendly,... See more

Retail

Users describe positive interactions with retail, consistently praising it as the best vintage store they've... See more

Based on these reviews

Rated 5 out of 5 stars

Sylk is the best vintage store I’ve ever come across. Dex and Soph procure the most exquisite pieces and listen to their clients needs to source what they most desire. They hold some rare luxurious it... See more

Company replied

Rated 5 out of 5 stars

The item came exactly as described and pictured - perfect quality! The shipping was quick and had zero issues. The sellers also sent a short, handwritten note which was lovely to read! Will definitely... See more

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Rated 5 out of 5 stars

Filled with well-curated, beautiful pieces, Sylk is a treasure trove of gorgeous vintage and designer items. You can shop online, at their open days or do what I did, and make an appointment to browse... See more

Company replied

Rated 5 out of 5 stars

SYLK was made for me. Every piece I’ve purchased has not disappointed me. Delivery is top tier, love the lovely note that comes with every purchase. I’m so reluctant to tell people about SYLK because... See more

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Rated 5 out of 5 stars

The sweater arrived exactly as described and in great condition for a pre-owned item. The fit was what I liked the most — it looks really clean on, almost like it was styled on a model. It sits ni... See more

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Rated 5 out of 5 stars

Sylk Store Vintage in Manchester is an absolute beautiful store. The curation is perfect, with a great mix of unique vintage pieces and standout statement items you won’t find anywhere else. Everyth... See more

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Rated 5 out of 5 stars

This leather jacket is absolutely amazing and it's prime example of how a good cut will fit almost all body type each with their own style. I am very petite and though the jacket is oversize it give... See more

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Rated 5 out of 5 stars

Bought a vintage leather jacket from Sylk and I absolutely love it. The price is amazing for the quality, and the photos did great justice for the colour, the fit, and how it sits which I really appre... See more

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Rated 5 out of 5 stars

This store is a treasure trove of vintage finds, unlike any other I've visited. It’s where I discover all the dream pieces I've admired on Pinterest. The clothing is pristine and impeccably cared for.... See more

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Rated 5 out of 5 stars

I have bought multiple pieces from Sylk and I genuinely hand on heart love them all! The clothes are of high quality and packaged carefully. The customer service and attention to detail is second to... See more

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Rated 5 out of 5 stars

The best for vintage! Have been a customer for about 4 years and not once been disappointed. They’re my go-to for jackets (a Burberry blazer is my holy grail wardrobe item), but I’ve definitely got my... See more

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Rated 5 out of 5 stars

I am so impressed by Sylk and would highly recommend ordering from them. I’ve been searching for the perfect leather trench for ages and happened across their website. Website design is great, nice cl... See more

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Rated 5 out of 5 stars

What a gem of a place this is! Having looked online I decided to made a private appointment to browse the store. Dexter welcomed me and was on hand to advise if needed, really friendly and helpful. A... See more

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Rated 5 out of 5 stars

This is my second purchase of a jacket the description on both occasions has been spot on And if the product has and imperfect the photographer is very clear . My jacket was packaged with care def... See more

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Rated 5 out of 5 stars

Amazing service and stunning product. So many compliments on my purchase. Fast delivery, quality product at great prices. I’ll definitely be back!

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Rated 5 out of 5 stars

Exactly what I wanted, lovely quality and as described, fast delivery they fit perfectly and a handwritten note from Sophy and Dexter. Will be back to buy again. Thank you

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Rated 5 out of 5 stars

Best vintage store I have ever shopped. Find all my dream pinterest pieces in this place. Clothes are neat and well maintained. The shop is aesthetic and such an inspiring place. Very friendly and hel... See more

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Rated 5 out of 5 stars

I purchased a Christian Dior trench coat and it’s been a staple piece in my wardrobe for years now. I love the quality you get here and recommend to all my friends! 😊

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Rated 5 out of 5 stars

I purchased a lovely wool coat from here which was delivered on time and looked exactly as it did in the photos, very happy with the service

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Rated 5 out of 5 stars

The best vintage shop I’ve ever found - excellent selection, quick delivery and a fair returns policy! Highly recommend, I’ve found several treasured pieces.

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Rated 5 out of 5 stars

Glad I came across SYLK, great experience from beginning to end (very professional). Items are as described, I will definitely be purchasing more items

Company replied

Rated 5 out of 5 stars

Beautiful dress exactly as seen and described. Nicely packaged and delivered promptly. What more could you ask!

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Rated 5 out of 5 stars

We visited SYLK in the last week of December and the team were fantastic, there was no pressure to purchase, we were allowed the time and space to explore the items at our own pace and try pieces on... See more

Company replied

Rated 5 out of 5 stars

Oh, fantastic chocolate brown blazer! Thank you guys! It’s a stunning piece, goes with so many of my favourite styles!

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Rated 5 out of 5 stars

Love the styling and honest descriptions, effortless well sourced pieces! It’s just difficult to pick

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Rated 5 out of 5 stars

Great one on one service. Beautiful studio, well curated, unique pieces.

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Rated 5 out of 5 stars

Obsessed with everything at Sylk. Every order has been perfection!

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Rated 5 out of 5 stars

Great product and amazing service. Will definitely shop here again.

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Rated 5 out of 5 stars

Quick postage and a lovely item in great condition. So excited to wear my suit!

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Rated 5 out of 5 stars

fast delivery and clothes were in excellent condition. Thank you !

Company replied

Rated 5 out of 5 stars

Staff are so friendly and really nice selection of cool pieces

Company replied

Rated 5 out of 5 stars

SYLK is a gem. I’m in love with every piece I’ve purchased. Thank you for existing.

Company replied


Company details

  1. Vintage Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Second Hand Store
  5. Used Clothing Store
  6. Women's Clothing Store

Written by the company

SYLK is a curated unisex premium vintage & designer store focusing on minimal & timeless design. Our focus is to curated preloved clothing made from natural fibres and to present this in a contemporary feel. Each piece is hand sourced by the founders, Dexter & Sophy. You can shop our collection via our website, in person by booking in an appointment to visit our studio or attending one of our monthly studio open days.


Contact info

4.9

Excellent

TrustScore 5 out of 5

148 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Always a pleasure to buy from this…

Always a pleasure to buy from this company

23 July 2024
SYLK logo

Reply from SYLK

Hi Kathleen

We are delighted to hear you have had a great experience with us.

Thank you so much for your review and visit us in-store!

Please don't hesitate to reach out if we can assist you with anything further.

Thank you,
SYLK


Website - www.sylk-store.com
Email - contact@sylk-store.com
Instagram - sylkstore

Rated 5 out of 5 stars

Great company!

Great quality, fast shipping. I loved the hand written note. I will continue to buy from Sylk because of the awesome selection. Thank you!

15 July 2024
SYLK logo

Reply from SYLK

Hey Monica

So great to hear you are loving your YSL jacket, it’s such a staple piece!

Thank you so so much for your review!

Please don't hesitate to reach out if we can assist you with anything further.

Thank you,
SYLK


Website - www.sylk-store.com
Email - contact@sylk-store.com
Instagram - sylkstore

Rated 5 out of 5 stars
SYLK logo

Reply from SYLK

Hi Joel

Thank you so much for your custom and patience with your order. I’m so glad we could help get this resolved for you!

Please don't hesitate to reach out if we can assist you with anything further.

Thank you,
SYLK


Website - www.sylk-store.com
Email - contact@sylk-store.com
Instagram - sylkstore

Rated 5 out of 5 stars

Easy

Really good, and easy to buy !
Care if you live out of UK, there is custom taxes

25 June 2024
SYLK logo

Reply from SYLK

Hi Alex

Thank you so much for kind words! Really appreciate the review and you previous order's with our business 😊

Please don't hesitate to reach out if we can assist you with anything further.

Thank you,
SYLK


Website - www.sylk-store.com
Email - contact@sylk-store.com
Instagram - sylkstore

Rated 5 out of 5 stars

Great communication and fast shipment!

Great communication and fast shipment!
Perfect item! 🤍

25 June 2024
SYLK logo

Reply from SYLK

Hey Jessica

So glad to hear you are loving the distressed leather jacket, it’s such a gorgeous piece!

Thank you so much for your review, we really do appreciate it 😊

Please don't hesitate to reach out if we can assist you with anything further.

Thank you,
SYLK


Website - www.sylk-store.com
Email - contact@sylk-store.com
Instagram - sylkstore

Rated 5 out of 5 stars

Amazing

Amazing - my blazer was perfect quality, great price and it arrived so quickly! Will definitely be buying again from Sylk.

14 June 2024
SYLK logo

Reply from SYLK

Hey Rosie

Thank you so much for your review 😊

So so glad to hear everything was great with your order! Absolutely love the Giorgio Armani blazer you purchased, the fabric was amazing!

Please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK


Website - www.sylk-store.com
Email - contact@sylk-store.com
Instagram - sylkstore

Rated 5 out of 5 stars

Service was really nice and the leather…

Service was really nice and the leather jacket looks really cool :D

I had to return the jacket because my size doesnt fit me, but i think i buy it in a size smaller

4 July 2024
Unprompted review
SYLK logo

Reply from SYLK

Hi Uz

Thank you so much for your review 😊 so glad to hear that our service was nice for you!

Please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK


Website - www.sylk-store.com
Email - contact@sylk-store.com
Instagram - sylkstore

Rated 5 out of 5 stars

I absolutely love the suit

I absolutely love the suit
I’m getting it altered and can’t wait to wear it!

5 June 2024
SYLK logo

Reply from SYLK

Hey Sheryl

Thank you so much for your order and the review! Absolutely love the Christian Dior suit, hope you managed to get it altered so that it’s perfect 😊

Please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK


Website - www.sylk-store.com
Email - contact@sylk-store.com
Instagram - sylkstore

Rated 5 out of 5 stars

Fantastic service fast shipping and…

Fantastic service fast shipping and wonderful kind people

5 June 2024
SYLK logo

Reply from SYLK

Hi Emma

Awh that’s so kind of you! We both do really appreciate your support with our small business, this review really helps! 😊

Hope all of your orders have been perfect, please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK


Website - www.sylk-store.com
Email - contact@sylk-store.com
Instagram - sylkstore

Rated 5 out of 5 stars

Great experience with Sylk

Had a great experience with Sylk. I adore the item I bought - it was in great condition and exactly as described online. They are a small business and you can feel their passion through every interaction - their gorgeous collection, easy website, responsiveness to email and their willingness to ship all the way to New Zealand (which I really appreciated).

27 May 2024
SYLK logo

Reply from SYLK

Thank you so much for your kind words! It truly means the world to us that you had a great experience and love your purchases 😊 we are so pleased!

Please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK

Website - www.sylk-store.com
Email - contact@sylk-store.com

Rated 5 out of 5 stars

Great small business

Absolutely lovely people running this business. The items are great quality, and the customer service is excellent bar none!

3 May 2024
Unprompted review
SYLK logo

Reply from SYLK

Hey Lina

Thank you so much for your kind words! We're thrilled that you are pleased with our customer service and quality of the pieces. They’re such important values of our store!


Please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK

Website - www.sylk-store.com
Email - contact@sylk-store.com

Rated 5 out of 5 stars

Amazing independent store that’s really…

Amazing independent store that’s really well stocked with classic luxury pieces. In store visit is a must if possible as Dexter and Soph are so lovely! Just got to make sure you keep an eye out for the pieces as they really do sell out quick. So happy to have found this place - lovely customer service, lovely products and such a friendly atmosphere best shopping experience ever!

7 May 2024
SYLK logo

Reply from SYLK

Hey Claire

Thank you so so much for your feedback! It’s always so nice to catch up with you girls 😊 we really appreciate your support and all the purchases you have made.

Please let us knowing we can ever help, we would be more than happy too!



Thank you,
Dexter & Sophy
SYLK

Website - www.sylk-store.com
Email - contact@sylk-store.com

Rated 5 out of 5 stars

Dexter was great at showing us some…

Dexter was great at showing us some pieces we saw online and overall a great experience and packaging 😊

16 March 2024
Unprompted review
SYLK logo

Reply from SYLK

Hey Sergio

Hope you are well

We really appreciate you visiting our studio and shopping with us 😊 it been lovely to meet you!

Please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK

Website - www.sylk-store.com
Email - contact@sylk-store.com

Rated 5 out of 5 stars

Great service

Ordered a shirt, arrived quickly and very nicely packaged. Item was exactly as described, will be back, thank you.

26 March 2024
SYLK logo

Reply from SYLK

Hey Maria

Thank you so much for your kind words! We're thrilled that you loved our vintage selection and had a great shopping experience 😊

Please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK

Website - www.sylk-store.com
Email - contact@sylk-store.com

Rated 5 out of 5 stars

Great quality

Great quality.
For sure I will hunt for more pieces

19 February 2024
SYLK logo

Reply from SYLK

Hey Lucy

The Burberry blazer you purchased is amazing. Thank you so much for purchasing!

Please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK

Website - www.sylk-store.com
Email - contact@sylk-store.com

Rated 5 out of 5 stars
SYLK logo

Reply from SYLK

Hey Trinh

Thank you so much for visiting us instore. The Max Mara coat you purchased is incredible!

Please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK

Website - www.sylk-store.com
Email - contact@sylk-store.com

Rated 5 out of 5 stars

Amazing

Amazing!!! beautiful coat

16 February 2024
SYLK logo

Reply from SYLK

Hey Liat

Thank you so much for purchasing! We hope you are still loving your new vintage Armani leather jacket!

Please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK

Website - www.sylk-store.com
Email - contact@sylk-store.com

Rated 5 out of 5 stars

Vintage Armani Jacket

Receive the most perfect vintage Armani jacket - so perfect for spring! In great condition, packaged beautifully and arrived really quickly! Thank you so much x

29 February 2024
Unprompted review
SYLK logo

Reply from SYLK

Hey Phoebe

Thank you so much! So happy to hear the Armani jacket is perfect for you. Hope it’s a staple for your wardrobe.

Please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK

Website - www.sylk-store.com
Email - contact@sylk-store.com

Rated 5 out of 5 stars
SYLK logo

Reply from SYLK

Hey Iqrah

Thank you so much for the review and continued support 😊

Please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK

Website - www.sylk-store.com
Email - contact@sylk-store.com

Rated 5 out of 5 stars

Great products and great customer…

Great products and great customer service

13 December 2023
SYLK logo

Reply from SYLK

Hey Andrea

Thank you so much for your purchase! The Armani coat you purchased is incredible, I hope it’s still perfect for you! 😊

Please don't hesitate to reach out if we can assist you with anything.

Thank you,
Dexter & Sophy
SYLK

Website - www.sylk-store.com
Email - contact@sylk-store.com

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