Sybotanica Reviews 4,967

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Everything went perfectly. The shipment was super fast, and the products are amazing. The moss is easy to use and gives great support to monsteras. The plant food for tropical plants is also amazi... See more

Rated 5 out of 5 stars

I bought five different soil mixes (Fern, Syngonium, Universal, Ficus & Aroid). Before making the switch, my plants were doing quite okay (despite sitting in compact & hydrophobic soil). But a... See more

Rated 4 out of 5 stars

I placed and paid for an order on June 9. On June 15, DHL emailed me stating that the packaging was damaged and the parcel would be returned to the sender. DHL never delivered the goods to me... See more

Company replied

Rated 5 out of 5 stars

Absolutely top-quality soil. You can see and feel the difference straight away — well-balanced, airy, and clearly designed with plant health in mind. My plants responded immediately after repotting, w... See more

Company details

  1. Dirt Supplier
  2. e-Commerce Service
  3. Interior Plant Service
  4. Wholesale Plant Nursery

Written by the company

About Sybotanica ---Mission: Making Plants Happy. ---- Vision: Every plant lover knows what their plant needs. --- At Sybotanica, we help plant lovers in Europe make their houseplants happy! Yours too! --- We do that with 3 Unique things: 1. Our homemade, perfectly adapted SYBASoil for your specific plant! 2. The most complete and easy selection tool that matches plants with their best potting soil! 3. A people- & environment-conscious production method good for people and nature! Plants happy, people happy, us happy!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable service and smooth process

I had a really great experience from start to finish. The ordering process was simple, delivery was on time, and everything arrived exactly as expected. The quality met my expectations.
I’ll definitely be ordering again and would happily recommend them to others.”

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Efficiency, quality and professionalism.

The order was dispatched very quickly. I received two items that were incorrect, but I contacted customer service, who were extremely quick to respond and very understanding. They sent the correct items straight away. I repotted my plants as soon as I received the items (plant pots, aroid soil mix, stakes) – everything is of very high quality. I can’t wait to see the results on my Monstera Variegata. I recommend Sybotanica for their fast order processing, the quality of their products and their professionalism.

La commande a été expédiée très rapidement. J'ai reçu deux articles qui n'étaient pas les bons, mais j'ai contacté le service client, qui m'a répondu extrêmement rapidement et s'est montré très compréhensif. Ils m'ont immédiatement envoyé les bons articles. J'ai rempoté mes plantes dès que j'ai reçu les articles (pots, terreau pour aroïd, tuteurs) – tout est d'une très grande qualité. J'ai hâte de voir les résultats sur mon Monstera Variegata. Je recommande Sybotanica pour la rapidité de traitement des commandes, la qualité de ses produits et son professionnalisme.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery! I missed an item, when I contacted them it they responded very quick and delivered the missing item the next day, perfect! I'd definitely buy again.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Première commande

Première commande. Entièrement satisfait, les produits sont de qualité (pots, Sphagnum et Fine Mineral Mix pour moi) et livraison vraiment rapide.

Mais je tiens à souligner la rapidité, la réactivité, le professionnalisme et la bienveillance du service client.
Ayant commandé 15L de substrats minérales, j’ai eu des pots qui se sont malheureusement cassé dans le transport. En 24h une nouvelle commande de remplacement de ces pots était lancée. Avec des réponses au mail en moins de 15min la plupart du temps.
Je recommande absolument ce site!

—————-
First order. Completely satisfied — the products are high quality (pots, Sphagnum, and Fine Mineral Mix for me). And a very fast delivery.
But I especially want to highlight the speed, responsiveness, professionalism, and kindness of the customer service. Having ordered 15L of mineral substrates, some pots unfortunately broke during shipping. Within 24 hours, a replacement order for those pots had already been placed. With email replies in under 15 minutes most of the time.
I absolutely recommend this site!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Always good quality soil

Always good quality soil. And I never had issues with getting the support I need. I wish they had more items for moss and handling 😍

20 March 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend buying your…

I would highly recommend buying your products from here. The best customer service I have ever experienced. Great products I received and I am sure my plants will say the same.
I will definitely buy from here again.
Thanks a lot

3 March 2026
Unprompted review
Sybotanica logo

Reply from Sybotanica

Hi Linett,

Thank you for your review. Your order didn’t go as we had hoped. I’m giving you a 5-star review for being the most patient customer. I’m glad everything was resolved in the end and that you can now take good care of your plants.

Femke from Sybotanica

Rated 5 out of 5 stars

5/5 Sybotanica

Sybotanica has a great customer service, when i had a small problem with my order it was rectified very fast and service was friendly and helpful. I have ordered from them many times already and everytime the shipment has been not only in great condition but not even once has something been missing. They have fair prices considering what they offer, Sybastones are pratically eternal when used right and the quality of their soil mixes has been excellent. Also they always put in something nice extra when your order more. I have almost 70 plants using different Sybotanica products now and they are all thriving. Some have asked why i dont use local Finnish products? The reason is simple, they are no match to Sybotanica in quality or in ease of use :)

29 March 2026
Unprompted review
Rated 5 out of 5 stars

The product is high quality

The product is high quality. The packaging of the product is perfect 🙂. You can open and close the package again, so if you don't use it all, you can safely leave it for another time.
Delivery very fast. I am pleased with the order.
I recommend.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful planters, great quality products, and outstanding service

I ordered several plant pots, as well as fertilizer and substrate, and I’m genuinely impressed with the overall quality. The planters look fantastic, the materials feel very high-quality, and everything arrived well packaged. Repotting my plants was smooth and easy, and since then they’ve been thriving — they really seem to love their new setup.

There was a small issue initially, as four pots were missing from the delivery. However, the customer service team reacted immediately and handled everything in a very straightforward and professional way. The missing items were shipped without any complications, which I truly appreciated.

All in all, a great experience from start to finish. High-quality products, reliable service, and a company I would happily recommend to other plant lovers.

21 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look