Excellent 5 Star service from the engineer James Forde who came to fit my elderly mothers smart meter today. He arrived on time, polite friendly and explained the smart meter in a really positive an... See more
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Review summary
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Reviews shaping this summary
SureServe came to replace my electricity meter early May. The process was smooth from first to last. Derek Doyle was the engineer. He rang the evening before to confirm that he was coming the next da... See more
Company replied
The communication throughout the whole process of having my house insulated and a new heat pump and heating system has been first class. A special mention to the heating engineers Chris McCracken and... See more
Company replied
I received visit from Jonathan Teeder, this morning. Impressed by his politeness and professionalism he got on with the task in hand and his cheerful affability enhanced the Smart Meter Set Up. He exp... See more
Company replied
Company details
- Heating Contractor
- Energy Equipment and Solutions
- Fire Protection Service
- Boiler and Heating Service
- Solar Energy Contractor
Written by the company
Sureserve is dedicated to addressing the unique needs of housing associations, local authorities and residents by providing a comprehensive portfolio of high-quality solutions that ensure energy efficiency, safe compliant homes, and improved quality of life. The company differentiates itself through its holistic approach, Nationwide knowledge, regional expertise, and commitment to excellent customer service, all while fostering strong partnerships and maintaining a focus on innovation and sustainability.
Contact info
United Kingdom
- sureserve.co.uk
4.2
Great
8K reviews
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My problem was sorted out really…
My problem was sorted out really quickly. I spoke to Reg from the Dartford branch and he was really helpful and I am very happy with the service. Would highly recommend.
14 May 2026
Unprompted review
Reply from Sureserve
Hello joan smith,
We're so pleased to hear your problem was resolved quickly and that you were happy with the service. We appreciate your kind words and recommendation!
We will pass your review on to Reg.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Has a few issues actually getting an…
Has a few issues with an sottish power actually getting an engineer to come out but third time lucky with today’s appt which was no fault of today’s engineer. Stephen Howe turned up on time, completed the work, as well as a few additional pieces of work needed. He kept us updated to what he was doing, gave clear instructions on using the meter, was courteous and tidy. Very pleased with worked carried out today
13 May 2026
Unprompted review
Reply from Sureserve
Hello FCM,
We are so pleased to hear that the work was completed to your satisfaction today. We appreciate you highlighting the excellent service received from our engineer. We value your feedback.
We will pass your review on to Stephen.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Awful company!
Awful company! I'd rather not even give 1 star!
Meant to have my gas safety check with them and had it booked for after 3pm when I would be home from work. Somebody turned up at 1pm and because I wasn't home they capped my gas supply!! Told there's nothing they can do until I rebook my appointment, But told they can't guarantee they will come when I'm going to be home!!! So I could be without gas supply for god knows how long! Absolutely shocking!!
13 May 2026
Unprompted review
Reply from Sureserve
Joanne G,
We are very sorry to hear about the issues with your gas safety check and the inconvenience this has caused. We understand your frustration with the capped supply and scheduling difficulties. We appreciate you bringing this to our attention and will investigate this matter thoroughly. Can you please supply your full name, address, postcode and contact number and we will follow this up.
Kindest Regards
catriona.jenkins@sureserve.co.uk
Sureserve
SESUK.enquiries@sureserve.co.uk
Shawn and Billy Joiners were fantastic
Shawn and Billy Joiners were fantastic, very professional and were lovely to work with. They were understanding, patient and went above and beyond to complete the job on time and with as little disruption as possible. Would highly recommend.
12 May 2026
Unprompted review
Reply from Sureserve
Hello Victoria,
We're so happy to hear our team provided such professional and understanding service. We appreciate your kind words and recommendation, and we will share your feedback with them.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Dominic from Suresave was the perfect…
Dominic from Suresave was the perfect gentleman never stopped working until everything was done. Cleared up everything afterwards, very polite.
13 May 2026
Unprompted review
Reply from Sureserve
Hello Jeanette,
We're happy to hear about the perfect service! We appreciate you mentioning the politeness and thoroughness. We'll pass this on.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Meter Change
I asked the company to give me a call before hand and the worker did that gave me enough time to get to my house also done everything fast and spoke us though it well
The worker was called Stephen Howe
13 May 2026
Unprompted review
Reply from Sureserve
Hello Danielle Waldron,
We're so glad to hear our colleague provided excellent service, called ahead, and completed the work efficiently. Thank you for your kind words!
We will pass your review on to Stephen.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Service
I called to say my boiler Control on the wall needed a service and not even 5 minutes later I had a call from Reg Davidson at dartford sureserve and he talked me through how to do it all nice and easy and was done and working within two mins very helpful cannot thank him enough as it’s got chilly again.
13 May 2026
Unprompted review
Reply from Sureserve
Hello Sarah,
We're so glad we could help you quickly resolve the issue with your boiler control. It's wonderful to know we could assist you so efficiently, especially with the colder weather. Thank you for sharing your positive experience!
We will pass your review on to Reg.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
I was waiting since Oct 2025 for hot…
I was waiting since Oct 2025 for hot water and heating, this company did not only flood my house ruin my ceiling twice but left me til March this year before anything was repaired the excuses i could write a book !! Trying to get someone to answer an email or complaint has taken months to be offered compensation which was an insult to start then to be told i have to wait another 2 weeks for payment i just want this to end. I wish my housing association would find a decent company to do there Gas repairs Kt heating/Sureserve are the same company !!! Alan in office has always been helpful as so was Danny who dealt with the final complaint (March 26) those i thank for there patience when mine was gone.
31 October 2025
Unprompted review
Reply from Sureserve
Valerie Bannerman,
We appreciate you sharing your experience. We're very sorry to hear about the extensive delays, the damage to your home, and the issues you've faced with communication and compensation. We're addressing these concerns internally, and we value your feedback as we work to improve our service. We appreciate you acknowledging Alan and Danny's assistance.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Excellent service
Excellent service by an engineer called Kevin Turner. It was obvious he was passionate about his profession and not only repaired my mother's boiler, but went rhe extra mile to check the cause eg cleaned both the PRV and water power sensor. He was polite and took his time to do a good job. He was an examplar of good/best practice and should be commended. Thank you
12 May 2026
Unprompted review
Reply from Sureserve
Hello Corrina,
We're happy to hear about the excellent service and the engineer's passion for their profession. We appreciate you highlighting their thoroughness in repairing the boiler and checking the cause. We will pass this on. Thank you!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Octopus smart meter fitted by Derek
The engineer Derek phoned us and gave us plenty of warning of his arrival time to fit our Octopus smart meter. It took him no time at all to fit it . He then explained how to use it and left . Every thing was left tidy and he was very polite and friendly. Very pleased thank you .
12 May 2026
Unprompted review
Reply from Sureserve
Hello Glenn Bealey,
We appreciate you sharing your positive experience. We're happy to hear that the engineer provided advance notice, efficiently fitted the smart meter, and clearly explained its use. We value that everything was left tidy and that they were polite and friendly.
We will pass your review on to Derek.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
The engineer explained everything in a…
The engineer explained everything in a way i could understand it his name was Stephen Howe which he told me from the start and he called me before coming also gave me tips on saving money
13 May 2026
Unprompted review
Reply from Sureserve
Hello Valerie,
We're happy to hear that the engineer was helpful and clear in their explanations. We appreciate you mentioning the helpful advice you received. Thank you for your positive feedback!
We will pass your review on to Stephen.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Excellent service today from Dominic…
Excellent service today from Dominic who fitted my smart meter. Very friendly and a hard worker.
12 May 2026
Unprompted review
Reply from Sureserve
Hello Mrs D,
We're happy to hear about the excellent service you received during your smart meter installation! We appreciate the positive feedback regarding the engineer.
We will pass your review on to Dominic.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Excellent service from James Forde
Excellent service from James Forde. He was very clear in his explanation of what he was going to do and how my smart meter monitor worked.
12 May 2026
Unprompted review
Reply from Sureserve
Hello Gillian MacCorquodale,
We're happy that you received excellent service! We appreciate you mentioning the clear explanation you received about the smart meter monitor.
We will pass your review on to James.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Excellent service provided by James…
Excellent service provided by James today fitting my smart metre he was very friendly and polite and explained everything properly and done the job quickly and efficiently.
Great job done 👍
12 May 2026
Unprompted review
Reply from Sureserve
Hello Kim,
We're happy to hear that the technician was friendly and polite during your smart meter installation. We appreciate that he explained everything clearly and efficiently. Thank you for your positive feedback!
We will pass your review on to James.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Excellent service by James fordde
Excellent service by James ford explained all about the meater and made sure everything was working before he left
12 May 2026
Unprompted review
Reply from Sureserve
Hello Maureen Fraser,
We're happy to hear that you received excellent service! We appreciate your positive feedback regarding the thorough explanation and setup you received. Thank you!
We will pass your review on to James.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Friendly and early to arrive freeing up…
Friendly and early to arrive freeing up my day.
12 May 2026
Unprompted review
Reply from Sureserve
Hello Jamie Findlay,
We are happy to hear that our promptness was helpful and convenient for you. Thank you for your positive feedback!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Reply from Sureserve
Hello Jojo,
We are so glad that you found our service friendly. We appreciate you taking the time to leave us this positive feedback!
We will pass your review on to Kevin.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Brilliant service from Mario
Brilliant service from Mario. Was very respectful of my home. He explained what everything was and what it does. How to see if there would be any faults etc
12 May 2026
Unprompted review
Reply from Sureserve
Hello Michelle Richards,
We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad that you felt respected and well-informed during the service.
We will pass your review on to Mario.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
The engineer arrived on time treated my…
The engineer arrived on time treated my home with respect he worked well explained everything well & made sure I understood everything before leaving. The booking process was also well handled
So thanks to Steven Howe
12 May 2026
Unprompted review
Reply from Sureserve
Hello Joanne Keenan,
We're happy the engineer was punctual, respectful, explained everything clearly, and ensured your understanding. We appreciate that the booking process was well-managed. Thank you for your positive feedback!
We will pass your review on to Steven.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Rudeness and Lies
Absolutely horrendous service from this company, spoke to a rude arrogant woman who fails to listen and then makes up lies. Good luck to anyone that has this company maintaining anything in their building.
12 May 2026
Unprompted review
Reply from Sureserve
F Abo,
We appreciate your feedback and regret that you experienced this. We're sorry to hear about the disrespectful interaction and the misinformation you received. We'll address this internally to improve our service, To allow me to investigate further can you please send more info to the email below
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
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