Excellent 5 Star service from the engineer James Forde who came to fit my elderly mothers smart meter today. He arrived on time, polite friendly and explained the smart meter in a really positive an... See more
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Review summary
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Reviews shaping this summary
SureServe came to replace my electricity meter early May. The process was smooth from first to last. Derek Doyle was the engineer. He rang the evening before to confirm that he was coming the next da... See more
Company replied
The communication throughout the whole process of having my house insulated and a new heat pump and heating system has been first class. A special mention to the heating engineers Chris McCracken and... See more
Company replied
I received visit from Jonathan Teeder, this morning. Impressed by his politeness and professionalism he got on with the task in hand and his cheerful affability enhanced the Smart Meter Set Up. He exp... See more
Company replied
Company details
- Heating Contractor
- Energy Equipment and Solutions
- Fire Protection Service
- Boiler and Heating Service
- Solar Energy Contractor
Written by the company
Sureserve is dedicated to addressing the unique needs of housing associations, local authorities and residents by providing a comprehensive portfolio of high-quality solutions that ensure energy efficiency, safe compliant homes, and improved quality of life. The company differentiates itself through its holistic approach, Nationwide knowledge, regional expertise, and commitment to excellent customer service, all while fostering strong partnerships and maintaining a focus on innovation and sustainability.
Contact info
United Kingdom
- sureserve.co.uk
4.2
Great
8K reviews
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Excellent service from the engineer.
The engineer Craig Dixon was very customer focused and explained the changeover process and kept me informed throughout the installation.
15 May 2026
Unprompted review
Reply from Sureserve
Hello Alfie Blaylock,
We're glad to hear our engineer was customer-focused, explained the process, and kept you informed. We appreciate your positive feedback!
We will pass your review on to Craig.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
On time
On time, polite and efficient.
Stephen Howe is a credit to the company.
14 May 2026
Unprompted review
Reply from Sureserve
Hello Alistair Gray,
We're happy to hear our team was on time, polite, and efficient. We appreciate your positive feedback.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Great experience
The engineer Owen ward made contact the day before appointment and then also on the day explained everything throughout new metres installed gas electric
14 May 2026
Unprompted review
Reply from Sureserve
Hello Jessica,
We're so glad to hear about your positive experience! It's wonderful that our engineer kept you informed and explained everything clearly. Thank you for sharing your feedback.
We will pass your review on to Owen
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Avoid at all costs
Absolutely shocking failed and failed to fix boiler on more then 3 attempts even though its the same problem then they fail to turn up, say they didnt know or wasn't booked in
16 May 2026
Unprompted review
Reply from Sureserve
David Items,
We are truly sorry to hear about your frustrating experience with your boiler repairs and missed appointments. We are looking into this immediately to prevent future occurrences. Can you please supply your full name, address, postcode and contact details and we will follow this up.
Kindest Regards
catriona.jenkins@sureserve.co.uk
Sureserve
SESUK.enquiries@sureserve.co.uk
Kevin was lovely and pleasant
Kevin was lovely and pleasant, excellent service.12
5 May 2026
Unprompted review
Reply from Sureserve
Hello Eileen,
We're happy to hear you received excellent service. Thank you for your positive feedback.
We will pass your review on to Kevin.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Solid experience
Quick and easy, everything was explained well by the kind engineer Stephen Howe
15 May 2026
Unprompted review
Reply from Sureserve
Hello Joanna Majewska,
We're glad everything was explained well by our kind engineer. We appreciate your feedback.
We will pass your review on to Stephen.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Engineer Richard Notley EDF did a great…
Engineer Richard Notley EDF did a great job. Difficult installation but he worked thru the issues & left with it all working.
15 May 2026
Unprompted review
Reply from Sureserve
Hello Alan Warner,
We are so glad to hear our engineer provided such excellent service, especially with a difficult installation. Thank you for your kind words! We will pass on your kind words.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Marie from sure serve energy services…
Marie from sure serve energy services went above and beyond for my family given current serious health issue we were unable to have a smart meter fitted Marie sorted it for us so we could continue having hot water and heating with out a smart function tied to the meter 5 star service al round thank you
15 May 2026
Unprompted review
Reply from Sureserve
Hello Drew,
We are so glad to hear that a member of our team was able to provide such exceptional support during a challenging time. We appreciate you sharing your positive experience. We will pass on your kind words.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Owen Ward was the smart meter…
Owen Ward was the smart meter installation man, he arrived on time, professional and explained the job process, the installation was quick and little disruption was caused during the installation, very polite and professional part of the team.
15 May 2026
Unprompted review
Reply from Sureserve
Hello Lauren Day,
We're happy to hear your smart meter installation was quick and efficient. We appreciate the positive feedback regarding our team member's professionalism and politeness. We will pass on your kind words.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
I had a lovely gentleman called Stephen…
I had a lovely gentleman called Stephen Howe come to upgrade my electric system and he was very kind and very polite , went through everything throughly so I understood can thank him enough clearly loves his job 5 stars
15 May 2026
Unprompted review
Reply from Sureserve
Hello Debbie Forbes,
We're happy to hear our engineer was kind, polite, and explained everything thoroughly. We appreciate your positive feedback and will share it with them and their manager.
We will pass your review on to Stephen.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Stephen Howe was very professional…
Stephen Howe was very professional walked me through everything and answered all the questions I had for him
14 May 2026
Unprompted review
Reply from Sureserve
Hello Shona Gillespie,
We're happy to hear our engineer was professional and answered all your questions. We appreciate your positive feedback!
We will pass your review on to Stephen.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Christopher Gethin installed our smart…
Christopher Gethin installed our smart meter on behalf of EDF and he was excellent. He called a little while before so we knew when to expect him. All went to plan. He was personable and knowledge.
14 May 2026
Unprompted review
Reply from Sureserve
Hello Gillian Owen,
We're happy to hear that the engineer provided excellent service and kept you informed about their arrival. We appreciate your positive feedback regarding the installation.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Milon is a Very knowledgeable engineer…
Milon is a Very knowledgeable engineer no problems At all
14 May 2026
Unprompted review
Reply from Sureserve
Hello Shane Dale,
We're glad you had a positive experience. We appreciate your feedback and will share it.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Luca came to service my boiler
Luca came to service my boiler. He was super helpful and friendly. I would highly recommend
14 May 2026
Unprompted review
Reply from Sureserve
Hello Princess Jadette,
We are so pleased you had a positive experience with our service. Thank you for your kind words!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Engineer Milon informed me the time he…
Engineer Milon informed me the time he will come, found the fault straight away went his van got the part and fixed our hot water, thank you for sending Milon. OX10 7NJ
14 May 2026
Unprompted review
Reply from Sureserve
Hello Stuart wilson,
We're so glad to hear our engineer provided such prompt and effective service for your hot water issue. Thank you for sharing your positive feedback!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Derek was very efficient and polite
Derek was very efficient and polite, very tidy install
11 May 2026
Unprompted review
Reply from Sureserve
Hello Matthew James,
We're so happy the installation was efficient, polite, and tidy. Thank you for your feedback!
We will pass your review on to Derek.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Excellent work
James Forde was punctual, friendly and respectful. The change over was efficient and fast.
14 May 2026
Unprompted review
Reply from Sureserve
Hello Sheila Macpherson,
We're happy to hear about the punctual, friendly, and respectful service. We appreciate your positive feedback.
We will pass your review on to James.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
My problem was sorted out really…
My problem was sorted out really quickly. I spoke to Reg from the Dartford branch and he was really helpful and I am very happy with the service. Would highly recommend.
14 May 2026
Unprompted review
Reply from Sureserve
Hello joan smith,
We're so pleased to hear your problem was resolved quickly and that you were happy with the service. We appreciate your kind words and recommendation!
We will pass your review on to Reg.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Has a few issues actually getting an…
Has a few issues with an sottish power actually getting an engineer to come out but third time lucky with today’s appt which was no fault of today’s engineer. Stephen Howe turned up on time, completed the work, as well as a few additional pieces of work needed. He kept us updated to what he was doing, gave clear instructions on using the meter, was courteous and tidy. Very pleased with worked carried out today
13 May 2026
Unprompted review
Reply from Sureserve
Hello FCM,
We are so pleased to hear that the work was completed to your satisfaction today. We appreciate you highlighting the excellent service received from our engineer. We value your feedback.
We will pass your review on to Stephen.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Awful company!
Awful company! I'd rather not even give 1 star!
Meant to have my gas safety check with them and had it booked for after 3pm when I would be home from work. Somebody turned up at 1pm and because I wasn't home they capped my gas supply!! Told there's nothing they can do until I rebook my appointment, But told they can't guarantee they will come when I'm going to be home!!! So I could be without gas supply for god knows how long! Absolutely shocking!!
13 May 2026
Unprompted review
Reply from Sureserve
Joanne G,
We are very sorry to hear about the issues with your gas safety check and the inconvenience this has caused. We understand your frustration with the capped supply and scheduling difficulties. We appreciate you bringing this to our attention and will investigate this matter thoroughly. Can you please supply your full name, address, postcode and contact number and we will follow this up.
Kindest Regards
catriona.jenkins@sureserve.co.uk
Sureserve
SESUK.enquiries@sureserve.co.uk
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