Owen Ward contacted me the day before so I was able to give him exact directions as his visit related to a communal supply. He planned ahead as he thought there was a risk he wouldn’t arrive by 12. In... See more
Company replied
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Review summary
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After having smart meters installed in February they would not connect and send data. Eventually Octopus sent out Marco from Sureserve to resolve the issue. The solution he had been told to perfo... See more
Company replied
Our engineer was Chris Wemyss from Sureserve. From the moment Chris arrived it was 10/10 service. Chris showed ID immediately and talked us through every step. He was professional and full of knowled... See more
Excellent 5 Star service from the engineer James Forde who came to fit my elderly mothers smart meter today. He arrived on time, polite friendly and explained the smart meter in a really positive an... See more
Company replied
Company details
- Heating Contractor
- Energy Equipment and Solutions
- Fire Protection Service
- Boiler and Heating Service
- Solar Energy Contractor
Written by the company
Sureserve is dedicated to addressing the unique needs of housing associations, local authorities and residents by providing a comprehensive portfolio of high-quality solutions that ensure energy efficiency, safe compliant homes, and improved quality of life. The company differentiates itself through its holistic approach, Nationwide knowledge, regional expertise, and commitment to excellent customer service, all while fostering strong partnerships and maintaining a focus on innovation and sustainability.
Contact info
United Kingdom
- sureserve.co.uk
4.2
Great
8K reviews
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I was waiting since Oct 2025 for hot…
I was waiting since Oct 2025 for hot water and heating, this company did not only flood my house ruin my ceiling twice but left me til March this year before anything was repaired the excuses i could write a book !! Trying to get someone to answer an email or complaint has taken months to be offered compensation which was an insult to start then to be told i have to wait another 2 weeks for payment i just want this to end. I wish my housing association would find a decent company to do there Gas repairs Kt heating/Sureserve are the same company !!! Alan in office has always been helpful as so was Danny who dealt with the final complaint (March 26) those i thank for there patience when mine was gone.
31 October 2025
Unprompted review
Reply from Sureserve
Valerie Bannerman,
We appreciate you sharing your experience. We're very sorry to hear about the extensive delays, the damage to your home, and the issues you've faced with communication and compensation. We're addressing these concerns internally, and we value your feedback as we work to improve our service. We appreciate you acknowledging Alan and Danny's assistance.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Excellent service
Excellent service by an engineer called Kevin Turner. It was obvious he was passionate about his profession and not only repaired my mother's boiler, but went rhe extra mile to check the cause eg cleaned both the PRV and water power sensor. He was polite and took his time to do a good job. He was an examplar of good/best practice and should be commended. Thank you
12 May 2026
Unprompted review
Reply from Sureserve
Hello Corrina,
We're happy to hear about the excellent service and the engineer's passion for their profession. We appreciate you highlighting their thoroughness in repairing the boiler and checking the cause. We will pass this on. Thank you!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Octopus smart meter fitted by Derek
The engineer Derek phoned us and gave us plenty of warning of his arrival time to fit our Octopus smart meter. It took him no time at all to fit it . He then explained how to use it and left . Every thing was left tidy and he was very polite and friendly. Very pleased thank you .
12 May 2026
Unprompted review
Reply from Sureserve
Hello Glenn Bealey,
We appreciate you sharing your positive experience. We're happy to hear that the engineer provided advance notice, efficiently fitted the smart meter, and clearly explained its use. We value that everything was left tidy and that they were polite and friendly.
We will pass your review on to Derek.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
The engineer explained everything in a…
The engineer explained everything in a way i could understand it his name was Stephen Howe which he told me from the start and he called me before coming also gave me tips on saving money
13 May 2026
Unprompted review
Reply from Sureserve
Hello Valerie,
We're happy to hear that the engineer was helpful and clear in their explanations. We appreciate you mentioning the helpful advice you received. Thank you for your positive feedback!
We will pass your review on to Stephen.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Excellent service today from Dominic…
Excellent service today from Dominic who fitted my smart meter. Very friendly and a hard worker.
12 May 2026
Unprompted review
Reply from Sureserve
Hello Mrs D,
We're happy to hear about the excellent service you received during your smart meter installation! We appreciate the positive feedback regarding the engineer.
We will pass your review on to Dominic.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Excellent service from James Forde
Excellent service from James Forde. He was very clear in his explanation of what he was going to do and how my smart meter monitor worked.
12 May 2026
Unprompted review
Reply from Sureserve
Hello Gillian MacCorquodale,
We're happy that you received excellent service! We appreciate you mentioning the clear explanation you received about the smart meter monitor.
We will pass your review on to James.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Excellent service provided by James…
Excellent service provided by James today fitting my smart metre he was very friendly and polite and explained everything properly and done the job quickly and efficiently.
Great job done 👍
12 May 2026
Unprompted review
Reply from Sureserve
Hello Kim,
We're happy to hear that the technician was friendly and polite during your smart meter installation. We appreciate that he explained everything clearly and efficiently. Thank you for your positive feedback!
We will pass your review on to James.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Excellent service by James fordde
Excellent service by James ford explained all about the meater and made sure everything was working before he left
12 May 2026
Unprompted review
Reply from Sureserve
Hello Maureen Fraser,
We're happy to hear that you received excellent service! We appreciate your positive feedback regarding the thorough explanation and setup you received. Thank you!
We will pass your review on to James.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Friendly and early to arrive freeing up…
Friendly and early to arrive freeing up my day.
12 May 2026
Unprompted review
Reply from Sureserve
Hello Jamie Findlay,
We are happy to hear that our promptness was helpful and convenient for you. Thank you for your positive feedback!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Reply from Sureserve
Hello Jojo,
We are so glad that you found our service friendly. We appreciate you taking the time to leave us this positive feedback!
We will pass your review on to Kevin.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Brilliant service from Mario
Brilliant service from Mario. Was very respectful of my home. He explained what everything was and what it does. How to see if there would be any faults etc
12 May 2026
Unprompted review
Reply from Sureserve
Hello Michelle Richards,
We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad that you felt respected and well-informed during the service.
We will pass your review on to Mario.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
The engineer arrived on time treated my…
The engineer arrived on time treated my home with respect he worked well explained everything well & made sure I understood everything before leaving. The booking process was also well handled
So thanks to Steven Howe
12 May 2026
Unprompted review
Reply from Sureserve
Hello Joanne Keenan,
We're happy the engineer was punctual, respectful, explained everything clearly, and ensured your understanding. We appreciate that the booking process was well-managed. Thank you for your positive feedback!
We will pass your review on to Steven.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Rudeness and Lies
Absolutely horrendous service from this company, spoke to a rude arrogant woman who fails to listen and then makes up lies. Good luck to anyone that has this company maintaining anything in their building.
12 May 2026
Unprompted review
Reply from Sureserve
F Abo,
We appreciate your feedback and regret that you experienced this. We're sorry to hear about the disrespectful interaction and the misinformation you received. We'll address this internally to improve our service, To allow me to investigate further can you please send more info to the email below
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
He did great job and was really fast…
He did great job and was really fast and also he took all the safety precautions thanks Stephen
12 May 2026
Unprompted review
Reply from Sureserve
Hello Andrei,
We're happy to hear that you had a great experience! We appreciate you mentioning the speed and safety precautions. Thank you for your positive feedback!
We will pass your review on to Stephen.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Had a smart gas meter installed and the…
Had a smart gas meter installed and the engineer (Dev) was really helpful in ensuring all my gas applications work well post installation. I am very pleased with the service.
Thanks Dev
12 May 2026
Unprompted review
Reply from Sureserve
Hello Abe A,
We're happy to hear that the engineer was helpful in ensuring your gas applications worked well after the smart meter installation. We appreciate your positive feedback regarding the service you received!
We will pass your review on to Dev.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Reg Davidson of Dartford was so helpful…
Reg Davidson of Dartford sureserve was so helpful today, his patience and guidance solved my issue and saved me waiting home all day for someone to come out many thanks Reg x
12 May 2026
Unprompted review
Reply from Sureserve
Hello Fay Shaw,
We're so glad to hear that the guidance provided was helpful and resolved the issue effectively. We appreciate your positive feedback and are delighted we could save you time and inconvenience.
We will pass your review on to Reg.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
I recently got a new kitchen put in by…
I recently got a new kitchen put in by ian and his team over a 3 day period I cannot fault any of the work done very efficent work done to a very high standard ian kept in contact through the process as I was out at work when most of the work was done the guys took all my old stuff away and left the property in great condition I would highly recommend them to my friends and family as some have seen how good there work is I would like to thank ian and his team for outstanding work and also great communication well done
6 May 2026
Unprompted review
Reply from Sureserve
Hello Nicola purdie,
We're happy to hear that the kitchen installation met your expectations! It's great to know the work was efficient and of high quality, and that communication was effective. We appreciate your recommendation!
We will pass your review on to the team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Smart meter
Dominic from Sureserve installed my gas smart meter today. He was professional and friendly and was completed efficiently and without any problems.
11 May 2026
Unprompted review
Reply from Sureserve
Hello Em Py,
We're happy to hear that the installation of your gas smart meter was completed efficiently and without any issues. We appreciate you taking the time to share your positive experience with us.
We will pass your review on to Dominic.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Meter change efficiently completed.
The engineer Derek provided a courtesy call the day before to confirm their arrival time. They arrived exactly on time. The engineer was polite and courteous and complete the job within the time they advised. Power was quickly restored. Engineer carefully explained the changes and how to setup the mini hub.
11 May 2026
Unprompted review
Reply from Sureserve
Hello John,
We appreciate you sharing your experience. We're happy the engineer provided a courtesy call and arrived on time. We're glad the engineer was polite, completed the job efficiently, and explained the changes and setup. Thank you for your positive feedback!
We will pass your review on to Derek.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Awful state of driving noticed on the…
Awful state of driving noticed on the A10 and A602 interchange on the 11th May at 6.30am, driver nearly swiped out 3 other cars from being on his phone, completely unprofessional, would never trust this company for competence
11 May 2026
Unprompted review
Reply from Sureserve
George Milton,
We appreciate you bringing this serious incident to our attention. We're concerned about the dangerous driving you witnessed and will investigate to ensure road safety standards are upheld, I would really appreciate you giving us more information on this if you can to investigate further, Can you please contact me on the phone number below or email me your contact number to call you.
Kindest Regards
Tracey Scott
tracey.scott@sureserve.co.uk
Sureserve
SESUK.enquiries@sureserve.co.uk
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