Excellent 5 Star service from the engineer James Forde who came to fit my elderly mothers smart meter today. He arrived on time, polite friendly and explained the smart meter in a really positive an... See more
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Review summary
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Reviews shaping this summary
SureServe came to replace my electricity meter early May. The process was smooth from first to last. Derek Doyle was the engineer. He rang the evening before to confirm that he was coming the next da... See more
Company replied
The communication throughout the whole process of having my house insulated and a new heat pump and heating system has been first class. A special mention to the heating engineers Chris McCracken and... See more
Company replied
I received visit from Jonathan Teeder, this morning. Impressed by his politeness and professionalism he got on with the task in hand and his cheerful affability enhanced the Smart Meter Set Up. He exp... See more
Company replied
Company details
- Heating Contractor
- Energy Equipment and Solutions
- Fire Protection Service
- Boiler and Heating Service
- Solar Energy Contractor
Written by the company
Sureserve is dedicated to addressing the unique needs of housing associations, local authorities and residents by providing a comprehensive portfolio of high-quality solutions that ensure energy efficiency, safe compliant homes, and improved quality of life. The company differentiates itself through its holistic approach, Nationwide knowledge, regional expertise, and commitment to excellent customer service, all while fostering strong partnerships and maintaining a focus on innovation and sustainability.
Contact info
United Kingdom
- sureserve.co.uk
4.2
Great
8K reviews
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Steven Howe
Steven Howe the Engineer was very polite explained everything i had to do with my smart meter very good customer service cannot fault him
20 May 2026
Unprompted review
Reply from Sureserve
Steven Donachie,
We're happy to hear our engineer provided excellent customer service and clearly explained your smart meter. We appreciate your positive feedback! We will pass this on to Stephen and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Engineer was on time very polite and…
Engineer was on time very polite and quick and answered any questions that we had to ask 😀 james forde
20 May 2026
Unprompted review
Reply from Sureserve
Neil Jeffrey,
We're happy to hear about the punctual, polite, and efficient service. We appreciate your positive feedback. We will pass this on to James and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Worst company I have dealt with
Worst company I have dealt with, Damaged the house, late cancelled without notification.
I’m never going near this company again
20 May 2026
Unprompted review
Reply from Sureserve
The Truth,
We are sorry to hear of your experience. We are taking steps to address your concerns. Can you please supply your full name, address, postcode and contact number and we will follow this up.
Kindest Regards
catriona.jenkins@sureserve.co.uk
Sureserve
SESUK.enquiries@sureserve.co.uk
This team were out to change my grans…
This team were out to change my grans heaters yesterday. Really nice team of guys, pleasant and chatty with her. Tidy job, house is so much warmer. Left the house spotless. Highly recommend we are very grateful. Thank you.
19 May 2026
Unprompted review
Reply from Sureserve
May Geddes,
We're happy to hear our team was pleasant and efficient while changing the heaters. We appreciate your kind words about the tidy job and warmer home. Thank you for your positive feedback!
Can you please supply your Gran's name, address and postcode and we will direct your review to the appropriate team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
The engineer Stephen Howe was excellent…
The engineer Stephen Howe was excellent well mannered went about the job with efficiency and talked me through all my questions about the installation
Very pleasant and did an excellent job
20 May 2026
Unprompted review
Reply from Sureserve
Gus Davis,
We're happy to hear our engineer was well-mannered, efficient, and thoroughly explained the installation. We appreciate your positive feedback and will share it with their manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Brilliant experience
Brilliant experience. The engineer, Dev, arrived on time. He fitted the new smart meter in a courteous and professional manner. He was polite and friendly and ensured that I understood what I needed to know. Could not fault the entire experience.
20 May 2026
Unprompted review
Reply from Sureserve
Geoffrey Fullwood,
We are delighted to hear about your brilliant experience. We appreciate your positive feedback regarding our team member's professionalism, politeness, and clear explanations. We will pass on your kind words.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Sureserve arrived on Friday to replace…
Sureserve arrived on Friday to replace a danfoss hpa2 actuator head which we are told they carry on their vans (basic part) when he turned up he had no part will have to order it from wolsly parts centre we are told his brother was so hi up in the company that he thinks it’s wrong not to carry parts
The engineer was more concerned about doing gas safety checks which is not due yet and quoting gas regs to me I told him I was also gas safe registered some time ago
Telephoned today been told still waiting for part (off the shelf at all heating suppliers) then told the part is now in stock the engineer that called said that the part could be dropped off for me to fit myself still waiting for a call back
LATEST UPDATE 21 may
Someone called this afternoon from Scotland and said I’ll have to hang up call back shortly
NOBODY CALLED BACK
No surprise there
LATEST UPDATE 22 may
Part arrived today
Just fitted it myself heating works fine
20 May 2026
Unprompted review
Reply from Sureserve
vince foster,
We are truly sorry to hear about the difficulties you've experienced with the actuator head replacement. We understand your frustration regarding the part availability and the communication issues. We are actively looking into this matter to improve our service and ensure such situations are avoided in the future.
Kindest Regards
catriona.jenkins@sureserve.co.uk
Sureserve
SESUK.enquiries@sureserve.co.uk
Kevin Adams
The engineer that completed the work (Kevin Adams) was fantastic, he waited for me to get to him from work even though I was late, he was courteous and accepted my apology for being late, I hope all of the Sureserve engineers are as professional as Kevin.
19 May 2026
Unprompted review
Reply from Sureserve
Paul,
We're happy to hear about your positive experience! We appreciate you sharing your feedback and are glad the engineer was courteous and professional. We will pass along your kind words.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Reply from Sureserve
GH,
We're so glad you found our team helpful and professional. Thank you for your kind feedback!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
The communication throughout the whole…
The communication throughout the whole process of having my house insulated and a new heat pump and heating system has been first class. A special mention to the heating engineers Chris McCracken and David Smart who were top class. Very professional, tidy and worked really hard. Thanks for doing such a great job, I would recommend you to anyone looking for a new heating system.
19 May 2026
Unprompted review
Reply from Sureserve
Mikey,
We're happy to hear about the first-class communication and the excellent work on your insulation and heating system. We appreciate your kind words about the professionalism and hard work of our engineers. We will pass this on. Thank you for your recommendation!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Messy workers. car park Crownfield Road ashford Kent Tn235ed. Repairs carried out in flats on Tuesday 19 May
Your company has just left car park ashford Tn235ed . Obviously to repair for council. Do you normally leave the items you have replaced on the verge not impressed should have taken the metal container with you 😡
19 May 2026
Unprompted review
Reply from Sureserve
David Lane,
We apologize for the oversight. We are addressing this issue with our team to ensure proper removal of all materials. Thank you for bringing this to our attention. Can you provide any further information, address, car park name, reg number, any dashcam footage or photos would be really helpful.
Kindest Regards
catriona.jenkins@sureserve.co.uk
Sureserve
SESUK.enquiries@sureserve.co.uk
Dominic
Dominic our installer, was very well organized, professional and very friendly. Everything was fully explained. Excellent service
19 May 2026
Unprompted review
Reply from Sureserve
mike cairns,
We're happy to hear about the excellent service and that everything was fully explained. We appreciate your kind words and will pass them on to Dominic and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Engineer milon came to flat to fix…
Engineer milon came to flat to fix boiler was quick efficient and very knowledgeable polite and respectful would recommend to anyone from post code ox107nr
19 May 2026
Unprompted review
Reply from Sureserve
Gary Palmer,
We're happy to hear our engineer was quick, efficient, knowledgeable, polite, and respectful. We appreciate your positive feedback and recommendation! We will pass this on.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Reply from Sureserve
tim wright,
We are delighted by your kind words. We appreciate your feedback. We will pass this on to Dominic and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Worst company I’ve ever had the…
Worst company I’ve ever had the displeasure of having to deal with. Can honestly say I’ve only ever had one person thats been alright to deal with. Staff are rude and love to leave a mess and leave feaces around the toliet, 11.5 hrs later job done, that’s right 8.05 am arrived and left at 7.45pm leaving me to clean up after them. They move things around without asking, basically showed no respect other than asking to use the toilet! However I would’ve sent them away to a public toilet if I’d know he wanted to poo! And didn’t clean it after, with suffering different medical conditions I’m now left in a flare up and barley being able to move, they also love to have all the lights on & windows open they did have someone arrive at one point to collect rubbish this person wow kicking the main door hitting hit shouting up, they definitely don’t behave professional and the attitude on them is worse then school kids and we know how they can be. If you can avoid this company is strongly recommended you do. And if you do need or want to complain they won’t even acknowledge it.
18 May 2026
Unprompted review
Reply from Sureserve
Lisa,
Thank you for sharing your detailed feedback. We are truly sorry to hear about the incredibly frustrating experience you had with our team. We are taking your concerns about staff conduct, cleanliness, and professionalism very seriously and will be reviewing these issues internally to ensure our service standards are met. Can you please supply your full name, address, postcode and contact details and we will follow this up.
Kindest Regards
Catriona.jenkins@sureserve.co.uk
Sureserve
SESUK.enquiries@sureserve.co.uk
Worst customer service I have come…
Worst customer service I have come across.After Sureserve took over from Swale heating we have had totally rubbish service. Firstly an engineer just turned up with no appointment, just as we were going out. Booked an appointment for 2 weeks time, stayed in all afternoon but no engineer turned up. Phoned them to be told he couldn't make it. No communication from the engineer or company. Rebooked another appointment 8.00 til 12.00 this morning, no one turned up, no phone call from the engineer or office. Phoned the office at 11.30 to be told he can't come until tommorrow.
Stopped my service contract as of today.!!
I don't believe the Trustpilot reviews saying they are any good.
18 May 2026
Unprompted review
Reply from Sureserve
Mr Paulett,
We are very sorry to hear about the extremely poor service you have received. We appreciate you bringing these significant issues to our attention. Please provide your address and contact number so we can investigate and address these concerns immediately.
Kindest Regards
catriona.jenkins@sureserve.co.uk
Sureserve
SESUK.enquiries@sureserve.co.uk
Everything was well organised from…
Everything was well organised from appointment setting to the end result. Stephen Howe was excellent. Very professional and lovely manner while in the property with my disabled aunt.
18 May 2026
Unprompted review
Reply from Sureserve
Claire,
We are so pleased to hear that everything was well-organized and that our team provided such professional and kind service. Thank you for sharing your positive experience! We will pass this on to Stephen and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Chris was excellent very helpful
Chris was excellent very helpful. Credit to your company
18 May 2026
Unprompted review
Reply from Sureserve
June King,
We are so glad to hear about your positive experience. We appreciate your kind words. We will pass this on to Chris and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Very friendly and efficient took time…
Very friendly and efficient took time to explain how it worked
18 May 2026
Unprompted review
Reply from Sureserve
David,
We're glad our team was friendly and efficient, taking time to explain things. We appreciate your positive feedback!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
The engineer Dev was polite and…
The engineer Dev was polite and efficient. Excellent service
5 May 2026
Unprompted review
Reply from Sureserve
Hello Paul Astfalck,
We're happy our engineer was polite and efficient. We appreciate your feedback.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
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