Stay away. Customer service is shocking. The part was incorrect and they were adamant it was correct. Picture and description different to what was actually supplied. But apparently that's my fault!... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy to use website, very competitive prices when comparing with others. Items arrived promptly having paid extra shipping fees. Overall great experience. Noisy Boilermate now quite once more. Tha... See more
Item ordered wasn’t in stock but company kindly sourced from a third party and shipped express in 2 days to far north highlands of Scotland at no additional cost. Impressive customer service. Would de... See more
For me it all went wrong as I had been given a part number by Gledhill but when it arrived, it turned out to be wrong. Not the fault of Supplied Direct but they were very good in handling its return... See more
People also looked at
Hasn’t arrived
Hasn’t arrived. I paid for it to be last week. No sign. No information. Nothing.
Boiler broke still. Kids having freezing showers. Not happy at all
Excellent customer service
I ordered an end of line fan late in the evening. First thing the next morning I had an email regretting that they were now out of stock and that my money had already been refunded. The website also now showed out of stock. OK I didn’t get my fan but the customer service was first rate.
Item was out of stock
Item was out of stock, called me directly to let me know and they arranged a refund within a day or two
Excellent service
Top supplier.
Excellent company to deal with and is well priced in the garden supplies market. Would be my first place to check out for my gardening needs.
Brilliant many thanks
Part arrived quickly
Item arrived in good condition and on…
Item arrived in good condition and on time. Would use this supplier again.
Backer 27" / 685 mm Titanium Immersion Heater
Arrived in good condition, could have been packed better(it was sliding about in the box).
Installed and working so very happy with service.
****
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.



