Stay away. Customer service is shocking. The part was incorrect and they were adamant it was correct. Picture and description different to what was actually supplied. But apparently that's my fault!... See more
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See what reviewers are saying
Easy to use website, very competitive prices when comparing with others. Items arrived promptly having paid extra shipping fees. Overall great experience. Noisy Boilermate now quite once more. Tha... See more
Item ordered wasn’t in stock but company kindly sourced from a third party and shipped express in 2 days to far north highlands of Scotland at no additional cost. Impressive customer service. Would de... See more
For me it all went wrong as I had been given a part number by Gledhill but when it arrived, it turned out to be wrong. Not the fault of Supplied Direct but they were very good in handling its return... See more
People also looked at
Excellent customer service
Very poor customer service
Very poor customer service. I will avoid any purchases in future from this company.
Very efficient service reasonable…gledhill pcb
Very efficient service reasonable pricing aswell
Waiting in vain
I was sent an incorrect order (which, on the plus side, was sent promptly). Almost a week after returning it I have not heard anything as to the progress of the order, or whether the return was received.
Boiler Part
I needed a rocker switch for an old boiler which was not easy to find. Eventually found it through Supplied Direct and it was delivered in less than 24 hours. Excellent service!
Order arrive on time and the correct…
Order arrive on time and the correct item sent.
Thanks
on time and well described
Exactly the item I was looking for
Exactly the item I was looking for. Arrived in time and pricing is also fair. Was also easy to order. Thank you.
Great service super fast delivery very…
Great service super fast delivery very professional
I am very happy with my order
I am very happy with my order. It was a Christmas gift for my husband and we’re both very happy with it.
Best Customer Services and support .
Best Customer Services and support .. fast delivery .
great service and price
Was a great service and the item I…
Was a great service and the item I ordered turned up quickly. All good 😁👍
Good service
3-4.5 bar combination valve was in…
3-4.5 bar combination valve was in stock as described, despatched and delivered very quickly great service with genuine parts will use again
Superfast & excellent service
Superfast Delivery and excellent product... 5+ Stars...
Parts I order came very quickly & as…
Parts I order came very quickly & as described
Thanks for your service
Good service
For me it all went wrong as I had been given a part number by Gledhill but when it arrived, it turned out to be wrong. Not the fault of Supplied Direct but they were very good in handling its return.
I was a bit disappointed in the original delivery time - I paid for express but although ordered before the cutoff time, it took two days to arrive.
Very slow in delivery.
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