I placed an order on 23rd Oct and paid extra £6 for next day delivery. Today is 25th and the order still hasn't been dispatched let alone delivered. I have emailed them but not had any response. Ver... See more
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Review summary
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Ordered a pair of shoes. Perfect fit and style. Only negative…I had forgotten to enter discount code and company was unable to apply discount after my order was placed.
The products have always been good. I experienced a bit of delay on the last order during the “black Friday” sales but it arrived eventually and was the usual good standard.
Company replied
Sulfit make the best smart trousers I have seen, I have bought eight pairs including their juggers and top. Really good product but very bad customer support. Update: Customer service reached out a... See more
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Company details
Written by the company
We focus on creating affordable minimal menswear which you can wear everyday. Fit & Fabric is everything.
Contact info
Sulfit Clothing, The Courtyard, SK86GN , Cheadle Hulme , United Kingdom
- Support@sulfit.co.uk
- sulfitclothing.co.uk
4.0
Great
298 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically takes over 1 month to reply
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Sneaky and Unusual Return Policy
I purchased two items from Sulfit Clothing during a sale and was really disappointed when they arrived — the quality did not match the photos at all. Naturally, I wanted to return them. That's when I discovered their very unusual return policy: if an item is discounted more than 25%, you're only eligible for an exchange or a gift card — no refunds.
Most of their items are constantly "on sale," which makes this policy feel like a deliberate tactic to lock in customers' money. Yes, I should have read the policy more closely, but this type of restriction is not standard and feels misleading. It's definitely left a bad taste and, unfortunately, I won't be shopping with them again or recommending them to others. Buyer beware.
16 May 2025
Unprompted review
Reply from Sulfit Clothing
Hi There,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were disappointed with your recent purchase. At Sulfit Clothing, we aim to be transparent with our policies, and we understand that return terms can sometimes be overlooked during the excitement of a sale.
As outlined in our Returns Policy — which is available on our website and agreed to at checkout — items discounted by more than 25% are eligible for exchange or store credit only, not a refund. This policy is in place to ensure we can continue offering high-quality items at competitive prices, especially during promotional periods.
While we appreciate that this may differ from some retailers, we make every effort to communicate this clearly before a purchase is completed. By placing an order with us, customers acknowledge and agree to these terms.
We value your feedback and will continue working to improve both our product and customer experience. If you’d like assistance with an exchange or credit for your purchase, we’d be happy to help.
Kind regards,
Customer Care Team
Sulfit Clothing
A very disappointing experience...
Having followed Josh for a number of years and always appreciated and enjoyed his content I was keen to give his brand Sulfit Clothing a try.
I purchased a grey zip hoodie and it arrived in a few days. The hoodie wasn’t very soft and not to my liking so I returned it (Within their 14-day policy and in an unworn/perfect re-sellable condition) and this is where the problems started.
Apparently, because I’d used a 10% discount code (Was a new customer) I wasn’t eligible for a refund and after a tedious email exchanged it became clear that they wouldn’t refund me my money. They offered me a gift card for the same value of the hoodie, however having returned the item within their 14-day policy and in an unworn/perfect re-sellable condition I am entitled to my money back by law.
I don’t understand why you’d risk clocking up a host of negative reviews, it clearly seems to be a problem from reading some of the other comments here. Just deploy a 30-day return policy on all items to keep things simple and to bring yourself in line with other retailers. It’s what online shoppers come to expect.
All In all, a really disappointing experience which has left me out of pocket and has put me off returning as a customer.
6 March 2025
Unprompted review
Reply from Sulfit Clothing
Hi Neil,
Thank you for taking the time to share your experience, and we’re genuinely sorry to hear you were disappointed—especially as someone who has supported Josh and the Sulfit journey over the years.
We’d like to clarify a few points regarding your return. Our policy, which is available on our website at the time of purchase, does state that orders made using certain promotional discounts (including our new customer discount) may be eligible for store credit rather than a full refund. This isn’t something we hide or apply selectively—it’s part of the terms agreed to at checkout and is designed to help us remain sustainable as a small, independent brand.
That said, we fully understand this wasn’t the outcome you were hoping for, and we're sorry the return process felt frustrating. Our goal is never to make things difficult, and we appreciate your feedback on how the experience could be improved. We’re constantly reviewing our policies and communications to ensure they’re as clear and customer-friendly as possible.
We also understand that larger retailers often offer broader return windows and refund terms, but as a growing brand, we have to balance flexibility with operational costs. We absolutely value your support and are always open to feedback that helps us get better.
If you’d like to discuss this further or if there’s anything we can do to help restore some confidence, feel free to reach out to us directly at support@sulfit.co.uk. We’d be happy to speak with you one-on-one.
Best regards,
The Sulfit Clothing Team
Customer service is trash does not exist
Customer service is trash does not exist
10 April 2025
Unprompted review
Reply from Sulfit Clothing
Hi Zap,
We cannot find any order with your name on. Please can you email our customer support - support@sulfit.co.uk. We will be more than happy to help if you have any issues.
Please email over your order number, name and details we will get this looked into.
Kind regards
Sulfit customer care
Reply from Sulfit Clothing
Thank you for your kind review Tony!
I was going to purchase jeans from this…
I was going to purchase jeans from this company but on reading reviews and their response it has put me off. They clear skirt around the issue to avoid giving refunds by original methods instead offering only a credit note. They do say in one of their responses that the receive hundreds of emails everyday. Are these emails from disgruntled customers? Thanks but I’ll ordered elsewhere that offers refunds if not suitable and doesn’t try to say you returned outside your returns window. As long as you have proof of return and it’s well within the 14 days they should honour their refund policy.
27 April 2025
Unprompted review
Reply from Sulfit Clothing
Hi Tony,
Thanks for taking the time to share your concerns. We're sorry to hear that you've been put off by some of the reviews, but we’d like to clarify a few points for accuracy.
Firstly, we’ve checked and it appears you haven’t placed an order with us. We always welcome honest feedback from real customers, but in this case, we’d kindly encourage reviews to be based on personal experience.
Regarding our refund policy: we do offer refunds to the original payment method for all eligible returns made within the 14-day window, in line with our clearly outlined return policy. Store credit is typically offered only in cases where returns are outside that window or where items fall outside standard return criteria (e.g., sale items, worn/washed items, etc.).
We are a small, independent team and do receive a high volume of emails—many are general inquiries or requests for sizing help, not complaints. We do our best to respond as quickly and thoroughly as possible to everyone.
We hope this clears things up and perhaps gives you more confidence in considering us in the future. If you have any questions or would like to know more about our process, we’d be happy to help directly.
Warm regards,
Sulfit Clothing Customer Care
Ok jeans don’t look well made
Ok jeans don’t look well made. I am normally a 38 waist down sized to a 36 for a tight fit. Could have got in a 34 possibly a 32. Will be returning
15 April 2025
Unprompted review
Reply from Sulfit Clothing
Hi James,
Thanks for giving our jeans a try, and we’re sorry to hear they weren’t the right fit for you. Our sizing can vary slightly depending on the style and cut, so we always recommend checking our size guide or reaching out if you're unsure. We’re happy to assist with your return and hope we can help you find a better fit in the future.
If you have any questions or need support with the return process, feel free to contact us directly at support@sulfit.co.uk
Best,
Sulfit Customer Care
Its basicaly a scam
Its basicaly a scam
I bought joggers from them in the past twice fitted aura joggers 2 generations they where great specialy the second generation but in march 2025 this i had a very bad experience i spent about 100£ on 3 joggers from this company called the luxe aura joggers so they still call them aura joggers but luxe u would assume that they are even better then before but no on arrival i tryed them and the joggers where lose nothing like before fabric was worse then before fitting was worse then before and confirt was not like before either.
I contacted them by email and they said the previous generations will not come back as they have changed supplier no wonder the worse qualirty material and loose fit.
Problem starts after when i decited to return the prodouct you will pay your own postage and make sure its tracked as i seen revies of people that didnt get a refudn because the return delivery was never recived, on top of that i had to contact them for a refund as i saw with the tracking my parcel was there 2 days early so it took me contacting them to refund but dosent end there they will not give you a refund they said if you buy something that is on discount then you will not recive a refund but a gift card so i got a 100£ gift card i requested them if they can refund but they said it per their terms they cant refund discounted stuff and guess what 99% of the items on their website are on discount , but dosent end there so ok no refund so i leave the reviews only on the 3 prodoucts that i bought explaining other people the fitting and naming situation and the refund situation i check after few days and the review is deleted on all 3 prodoucts, so they are tampring with reviews on their prodoucts so it looks like its all 4 star or more by deleting lower reviews
Now i have 100 pound stuck with a company wich basicaly after checking theyr inventory is mostly stuff from shein at a ripoff price
It used to be good but now….
5 April 2025
Unprompted review
Reply from Sulfit Clothing
Hi There,
We’re very sorry to hear about your recent experience and appreciate you taking the time to share your feedback. While we understand your disappointment, we want to clarify a few important points for transparency.
Firstly, we can confirm that your return has now been fully refunded to your original payment method. We apologise for any delay—while we do ask customers to contact us with tracking so we can confirm safe receipt of returns, we understand that having to follow up can be frustrating, and we’re reviewing how we can improve this process moving forward.
Regarding our return policy: we do state clearly on our site that items purchased with certain discounts are typically eligible for store credit, not refunds. This policy helps us manage costs as a small business and remains consistent across all purchases. That said, we do appreciate your feedback, and in this case, we've made an exception by issuing a full refund.
As for your concern about product reviews: we do not delete reviews unless they violate our community guidelines (e.g., offensive language, spam, or non-product-related content). We welcome all constructive feedback—including criticism—and many of our reviews reflect a range of honest customer experiences. If your reviews were mistakenly removed, we sincerely apologise and invite you to resubmit them.
We’re genuinely sorry that this experience fell short of your expectations, especially after previously enjoying our products. Our switch in suppliers was made to support growth, and while we know not every change will suit every customer, your feedback is important and will be taken on board.
If you have any further questions or concerns, feel free to reach out directly—we’re here to help.
Best regards,
Sulfit Customer Care
Reply from Sulfit Clothing
Thanks for your kind review Umair!
Great jeans soft and super stretchy for…
Great jeans soft and super stretchy for once a decent place to buy jeans
2 April 2025
Unprompted review
Reply from Sulfit Clothing
Thanks for your kind review Heman, we really do appreciate it!
Great service, great jeans
Great service and very happy with the jean - a sensible height waist for once so no builder's bum on show.
24 February 2025
Better than Zara!
Bought the Premium Relaxed Zip Hoodie in heather grey in size L and it’s absolutely perfect. I was going to order from Zara but found SulFit and gave them a try — safe to say I’ll be ordering again!
6 March 2025
Unprompted review
Great fitting jeans
Great fitting jeans, I'm usually a 34s in other jeans but if you want that snug tighter fit i would recommend going two sizes below 30s. Best jeans I've purchased.
27 February 2025
Unprompted review
Best fitting jeans iv had for a long…
Best fitting jeans iv had for a long long time . Massively recommend
25 January 2025
Great fit and look about to order more
Great fit and look about to order more
16 January 2025
Unprompted review
5 star service,fast delivery best…
5 star service,fast delivery best cargos I’ve bought no issues all good 👍🏻
1 January 2025
Unprompted review
5 stars
Ordered 10+ times from Sulfit, the clothing is spot on and the customer service is impeccable. Would highly recommend to anybody wanting to purchase.
6 February 2025
Unprompted review
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