Heroic Customer service. I made a mistake and ordered a pair of trainers that are advertised available for preorder.. when I needed them this weekend. I emailed customer service asking whet... See more
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Company details
Written by the company
A luxury footwear brand
Contact info
JUDE LLOW LTD PO BOX 288, WA12 2EA, WARRINGTON, United Kingdom
- +44 7599 704248
- customerservice@jude-llow.co.uk
- jude-llow.co.uk
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Trainers haven't arrived?
Hey there, can someone help me with my order, I had an email saying they have been delivered, but I haven't got them?
Kind Regards
Matt Kerry
Great pair of trainees
Great pair of trainees. Comfy soles and at a reasonable price. Bought 4 pairs highly recommend Jude Llow ♥️
Heroic Customer service
Heroic Customer service. I made a mistake and ordered a pair of trainers that are advertised available for preorder.. when I needed them this weekend.
I emailed customer service asking whether they’re make it by weekend.
Jonny rapidly replied, advised they were a pre order item not due til June, but did state he’d head to the warehouse to check if he had any returns.
Luckily, a pair in my size.
Confirmed and sent for delivery to be delivered the next day.
Customer service like this doesn’t happen often.
Hats off lads, trainers aren’t yet in hand but you’ll get more of my business.
Thanks again
Danny
Tried emailing multiple times using…
Tried emailing multiple times using different email addresses shared - also tried the form on their website which is buggy
Terrribke and not existent customer service
I just bought two pairs of Philipe…
I just bought two pairs of Philipe model. Probably the cleanest pair I have bought in the last ten years. Unreal scenes at the Emirates
Trainers look 10/10
Trainers look 10/10 get so many compliments on them. Customer service is friendly and quick, as it should be for a small business. Comfort is not amazing but these are not trainers id wear all day, more for a day out with the lads or night out. Hopefully no price increases as they're reasonable currently. Impressive that you're in HN and Selfridges but I fear this will provoke a price increase which will be dissipointing
Honest review after wearing for 11 months
Honest review of someone who has owned 2 pairs and worn them for a year now.
Whole process was effortless, and delivery was quick. Can’t knock it in anyway.
Trainers are brilliant quality, clean looking and well manufactured.
Only problems i found were comfort related. Small toebox results in toes being crushed, sizing is off even if you size up or down depending on what the website says.
Heels blister or get red sore after wearing for a long time (anything over 2hours)
Toes are consistently sore when wearing these which is a shame as they ARE my absolute favourite trainers to wear.
I own a black pair and a white pair, same size but for some reason fit completely differently.
My white pair have now turned off white and the stitching is now all darkened, used for 11months for reference.
I love supporting independent companies, this isn’t a bash in anyway, just good, honest feedback.
Always excited to receive my purchases…
Always excited to receive my purchases from Jude LLow, trendy smart / casual trainers for all occasions - good quality at a reasonable price!
Their reasons just keep getting better!
My vintage grey trainers arrived yesterday, true to size and ready for the summer looks!
Great work!
I look forward to my next purchase with your restock in May!
PHILIPE | Black Leather Trainers
Bought my first pair of trainers from JUDE LLOW - black leather philipe range. Superb quality and really comfy, go amazing with jeans and shorts. Will not be my last purchase. Can’t recommend this brand enough!
Bought the navy/black philipe trainers
Bought the navy/black philipe trainers. Came within 2 days. I collect trainers and without doubt they are the nicest trainers iv bought. Communication with them was great over sizing. Will 100% be ordering more. Hoping for a kids range soon to start my sons collection
Unbelievable customer service!
The customer service with these guys has been crazy! Second time purchasing trainers from Jude. Quality it crazy, they went above and beyond to get me the trainers I wanted in time for an event. Had constant communication, honestly not had service like it from a retailer before! Big thanks to the team!
No problem s great foot wear 💯
Quiet luxury!
Fantastic shoes, I’ve been following the brand since about June 2024 and I now own 5 pairs of Nico and they’re my every day shoes. They go with everything!
Will keep purchasing from Jude Llow as the quality, fit and price is spot on.
The Business That’s Doing The Most
The business that’s doing the most.
I literally cannot fault Jude allow. I have owned a pair from the very first release and will continue to be a customer.
The design, comfort, service are all incomparable. The very best of footwear creating their own style. I’ve recently bought another 2 pairs of their newest releases and yet again, I have nothing to be disappointed in.
A true modern luxury brand that is priced right backed by faultless ownership & hard work put into this.
Keep tearing the footwear game up.
bought the black suede ones amazing…
bought the black suede ones amazing fit and look really nice definitely be buying more!
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