StubHub International Reviews 

4,896
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 1,265 reviews, customers are generally very happy with this company. Many reviewers praise the staff for being exceptionally helpful, kind, and professional, often going out of their way to resolve issues and provide reassurance. The service is frequently described as reliable, with many appreciating timely ticket delivery, smooth transfers, and clear communication throughout the process. Customers also found the website user-friendly and the overall purchasing experience straightforward. However, some customers also noted significant issues with ticket delivery, including tickets not arriving on time, receiving incorrect tickets, or tickets not working at the event. A few other people also felt that customer support was difficult to reach or unhelpful, with some experiencing slow responses, being locked out of support, or finding no record of their order. Additionally, some reviewers described the website as problematic or difficult to navigate for specific information.

What people talk about most

Order

Clients share ambiguous opinions on order fulfillment, with some reviewers experiencing significant issues... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting negative experiences,... See more

Service

People report ambiguous experiences with service, with many customers praising prompt communication, quick... See more

Website

Reviewers mention ambiguous feedback about the website, with some finding it easy to use for buying and... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and professionalism.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had 5 tickets for Harry Styles, sold 4 no problem, 5th for sale + also on Ticketmaster, sold a n both formates same day, TM does t give you option to decline sale so I immediately cancelled StubHub th... See more

Company replied

Rated 4 out of 5 stars

Tickets were provided on time (2 days before the event) and worked without issues. One downside is that part of the information was missing before purchase for the standing tickets - e.g. entrance and... See more

Rated 4 out of 5 stars

Although there was an initial issue with the tickets. Lika from Stubhub went out of her way to help us get new tickets for the game.

Rated 3 out of 5 stars

I received my tickets on time and had no issues entering the event, so the service itself was reliable. However, I was disappointed by the fees. Although the purchase process was smooth, I ended up pa... See more


Company details

  1. Event Ticket Seller
  2. Hobby Store

About StubHub International

Written by the company

StubHub International is a marketplace that provides fans a safe and trusted environment to buy and sell tickets to sporting, music and theater events all over the world. Every order is backed by our FanProtect™ Guarantee, with customer service all the way to your seat.

The StubHub Promise

It's simple: we back every order so you can buy and sell tickets with 100% confidence.

FanProtect means every order is 100% guaranteed

  • Get valid tickets to any event or your money back
  • We go out of our way to find replacement tickets if there is an issue with your order
  • If your event is cancelled and not rescheduled, we'll refund you automatically
  • Sellers will not get paid for their sales until you attended the event

Find out more about the StubHub FanProtect.


Contact info

3.9

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.9

All reviews

(4,896)

1,453 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

2 tickets

I bought a ticket for the Champions League match and a ticket for Bad Bunny's concert. It was amazing !

27 June 2026
Unprompted review
StubHub International logo

Reply from StubHub International

Leonardo, we are thrilled to hear everything went smoothly with both your Champions League match and Bad Bunny concert tickets. Thank you for choosing StubHub International, and we hope to help you create many more unforgettable memories! 🤟

Rated 5 out of 5 stars

I bought 2 BTS tickets through Stubhub…

I bought 2 BTS tickets through Stubhub for Madrid Day 2 concert. The wait for the ticket was so long. 5 days before the concert they send me a link to transfer to my ticketmaster account. It was quick and safe.

27 June 2026
Unprompted review
StubHub International logo

Reply from StubHub International

Joan, thank you for sharing your experience! We're glad the ticket transfer for BTS Madrid Day 2 was quick and safe in the end, and we appreciate your patience while you waited. We hope you had a fantastic time at the concert! 💜

Rated 5 out of 5 stars

Bought tickets through StubHub and…

Bought tickets through StubHub and honestly couldn't have asked for an easier process. The site was simple to navigate, seat options were clear, and checkout took two minutes. Tickets arrived well ahead of the event with no issues at all — scanned straight in, no hiccups at the door. Customer service wasn't even something I needed, which says a lot. Would absolutely use StubHub again for future events.

27 June 2026
Unprompted review
StubHub International logo

Reply from StubHub International

Vittoria, thank you so much for this detailed review! We're thrilled the whole process, from browsing to entering the venue, went so smoothly — and not even needing customer service is the best compliment we could ask for. We look forward to helping you find tickets for your next event! 😊

Rated 5 out of 5 stars

Great service

Great service, no problems at all, tickets were sent quickly, all good

27 June 2026
Unprompted review
StubHub International logo

Reply from StubHub International

Debbie, "no problems at all" is just what we love to hear! Thanks so much for your review — we'd be happy to help you again for your next event! ⭐

Rated 5 out of 5 stars

Concerned that my foo fighters tickets…

Concerned that my foo fighters tickets wouldn't arrive as the date for transferee was the day before the concert. But the tickets arrived a couple of days before hand. No problems attending the gig. IT WAS FANTASTIC. Foo Fighters excellent as ever.

27 June 2026
Unprompted review
StubHub International logo

Reply from StubHub International

Jamie, thank you for sharing your experience! We understand the wait can feel stressful, so we're really glad your tickets arrived ahead of time and that you had a fantastic night with Foo Fighters! 🤘😊

Rated 5 out of 5 stars

Incredible platform!

All my International purchases have been a successful,I've had no problem at all with my events. I always recommend it to my friends 🧡

25 June 2026
Unprompted review
StubHub International logo

Reply from StubHub International

Any, thank you for your kind words! We're delighted to hear all your international purchases have gone smoothly, and we really appreciate you recommending us to your friends! 🧡

Rated 1 out of 5 stars

I bought tickets for the World Cup and I was scammed

I bought World Cup tickets and they sold them to me in someone else's name, and they were non-transferable. It wasn't stated anywhere. I bought them before I even knew if my team was playing there. Now I can't sell them, and FIFA's website says I'M NOT THE OWNER of the tickets I paid for. And they're not taking responsibility! It's a LIE that they have a guarantee!

10 June 2026
Unprompted review
StubHub International logo

Reply from StubHub International

Sandra, as our Agents mentioned over the phone and email, in 2021 the StubHub business went through a transition and the StubHub’s North America and international businesses got separated and two distinct platforms were created for our users.
This means that if you bought or sold your tickets through www.stubhub.com and/or www.stubhub.ca we can't access to any information regarding your order nor support you as the transaction was made with a different company. Please if you have questions or require support relating to your orders and listings, contact their Customer Service in the US, or refer to their Help Center. Thanks.

Rated 5 out of 5 stars

Ticket query

I was able to quickly get through and speak to Lizzie who was extremely helpful and worked through the queries I had. Great customer service. Thanks!

29 June 2026
Unprompted review
StubHub International logo

Reply from StubHub International

Olivia, thank you for your review! We're so happy to hear Lizzie was able to quickly help resolve your query. We'll be sure to pass along your kind words to her! 😊

Rated 5 out of 5 stars

At 1 pm I decide go to a World cup…

At 1 pm I decide go to a World cup match, I bought the tickets easily, around 2 pm I got the e-mail with the tickets, at 4 pm I was in the Guadalajara Stadium, lovely experience

26 June 2026
Unprompted review
StubHub International logo

Reply from StubHub International

Alfredo, thank you for sharing this experience! We're delighted everything moved so quickly — from purchase at 1 pm to the Guadalajara Stadium by 4 pm. And remember, there are still World Cup matches ahead if you fancy another last-minute plan! ⚽

Rated 5 out of 5 stars

Harry styles tickets

Harry styles tickets.
So pleased to have had the opportunity to buy last minute tickets to see Harry at Wembley.
I opted for Stubhub due to the good reviews and dependability and I was very happy.
Chose my tickets. Paid the amount and had a confirmation straight away.
Daily reminders I would receive tickets soon and by the day before at the latest.
They came through in plenty of time via e-ticket.
A great resource for tickets. Will definitely use again. Thanks.

26 June 2026
Unprompted review
StubHub International logo

Reply from StubHub International

Laura, thank you so much for this wonderful review! We're thrilled we could help you get last-minute tickets to see Harry Styles at Wembley, and that everything arrived in plenty of time. Thanks for trusting StubHub International! 🎶😊

Rated 5 out of 5 stars

Very good

After buying tickets from GetTickets365.com and it was a lie, I lost my money, I bought tickets through this site. You are very trustworthy, 10 out of 10. It was a little difficult to download tickets, but well done, well done, you fully deserve the top score
Thank you!

26 June 2026
Unprompted review
StubHub International logo

Reply from StubHub International

Iuliana, thank you so much for sharing your experience, and we're very sorry to hear about what happened with the other site. We're glad StubHub International could give you a safe and trustworthy option, and we appreciate you letting us know about the download process — we'll pass that feedback along. Thank you for the well-deserved 10/10! 😊

Rated 4 out of 5 stars

To know that I can buy tickets

26 June 2026
Unprompted review
StubHub International logo

Reply from StubHub International

Michie, thank you for taking the time to leave your review! We are delighted to know you were able to buy your tickets with confidence, and we hope you have an amazing time at your event. 😊

Rated 4 out of 5 stars

BTS concert in Madrid

In the beginning we had a problem with a ticket for BTS concert in Madrid, the seller cancelled the ticket 3 weeks before the concert. Stubhub contacted with me immediately and they change this ticket for another one.
We could enjoy the concert!

26 June 2026
Unprompted review
StubHub International logo

Reply from StubHub International

Ana, thank you for sharing your experience. We are sorry your original ticket was cancelled, but we're pleased to hear that we were able to quickly provide a replacement so you could enjoy the BTS concert in Madrid. We truly appreciate your feedback and hope to see you again soon! 😃

Rated 1 out of 5 stars

they make you pay for their mistake

I had to resell 2 tickets.

Everything seemed to go well but than StubHub charged me because the buyer couldn’t use them.
Now, I did sell those tickets in fact I could not get them back from the platform where I purchased them because it said “ticket transferred”. But somehow they didn’t go through properly on StubHub.
I opened a claim and they stand with their decision. I don’t think a human look into it. It looked a lot like an AI automatic review tool.
I’m still wondering why I have to pay for a platform error since obviously there was a technical issue in their side.
If you decide to sell here, pay extra attention because they let you pay for their mistake.
Ridiculous. My advise is to use other resellers that might be more serious and professional

28 June 2026
Unprompted review
StubHub International logo

Reply from StubHub International

Selly Vig, we’re sorry to hear about your experience. We’d like to look into your case further. Please email us with the subject “Trustpilot + Order ID + Email Used for Purchase” at customersupportuk@stubhub.co.uk. Thank you in advance. We look forward to resolving this for you!

Rated 1 out of 5 stars

Absolutely do not buy tickets from…

Absolutely do not buy tickets from StubHub! Spent way over face value for tickets to find out after travelling to the venue that these were fake!!! No customer service number to phone and have to wait days on getting a refund that’s if we get one! Absolute horrible site for tickets always stick to ticketmaster! Disappointed is an understatement

27 June 2026
Unprompted review
StubHub International logo

Reply from StubHub International

Suzi, we’re sorry to hear about your experience. We’d like to look into your case further. Please email us with the subject “Trustpilot + Order ID + Email Used for Purchase” at customersupportuk@stubhub.co.uk. Thank you in advance. We look forward to resolving this for you!

Rated 5 out of 5 stars

Will definitely be using these again

Will definitely be using these again, saved myself £40!
Was a bit skeptical and did some research before buying as didn't want to get to the gig and be told the tickets weren't valid but everything was good, was a straightforward ticket swap on ticketmaster, happy days 🙂

25 June 2026
Unprompted review
StubHub International logo

Reply from StubHub International

Julian, thank you for your review! We're so glad we could help you save while still having a smooth, straightforward ticket transfer. Thanks for giving us a try despite the initial doubts — we hope to see you again soon! 🙂

Rated 1 out of 5 stars

Very awful disgusting and pathetic…

Very awful disgusting and pathetic service. I was hospitalised got drips n transfusion can not go to the event not getting refund. Customer Service harassed n tortured me and keep on hold and hung up so many calls.Will sue if I will not get the refund. Send REFUND ASAP

25 June 2026
Unprompted review
StubHub International logo

Reply from StubHub International

P Nangia, we’re sorry to hear about your experience. We’d like to look into your case further. Please email us with the subject “Trustpilot + Order ID + Email Used for Purchase” at customersupportuk@stubhub.co.uk. Thank you in advance. We look forward to resolving this for you!

Rated 1 out of 5 stars

horrible experience selling tickets on StubHub uk!

I sold 5 tickets on StubHub uk, and thought everything went fine. I waited the 5-8 business days after the event to get my payment, but once it didn't come, I called only to find out that my payout method was invalid. there was no indication of this when I originally sold my tickets, and now they can't process my payment until they change the payout method on my sales, which apparently needs to be escalated to the relevant team, taking another 5 business days (which it already has been, and still no updates). horrible experience, NEVER sell tickets here!

26 June 2026
Unprompted review
StubHub International logo

Reply from StubHub International

Erin, we´re truly sorry to read about your experience. That´s definitely not the service we want to provide to our customers.
We appreciate you taking the time for leaving us your feedback and giving us the opportunity to review your case. Our Customer Experience team will check it right away, so rest assured they´ll get back to you as soon as possible. Thanks.

Rated 3 out of 5 stars

Fees are too expensive

Fees are too expensive. Although everything works well i woulnt hesitate if i can use cheaper competitors.

24 June 2026
Unprompted review
StubHub International logo

Reply from StubHub International

Santiago, we’re sorry to hear about your experience. We’d like to look into your case further. Please email us with the subject “Trustpilot + Order ID + Email Used for Purchase” at customersupportuk@stubhub.co.uk. Thank you in advance. We look forward to resolving this for you!

Rated 5 out of 5 stars

5 star service

So pleased with customer services today. Sorted out the issue transferring my son’s Kooks tickets, contacting the buyer whilst I stayed on the phone. 5 star service at 5.30 pm on a Friday. Thanks so much

26 June 2026
Unprompted review
StubHub International logo

Reply from StubHub International

Rachel, thank you so much for your kind words! We're delighted our team could resolve the ticket transfer for your son right there on the call. Thanks for the well-deserved 5 stars! 😊

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