Had 5 tickets for Harry Styles, sold 4 no problem, 5th for sale + also on Ticketmaster, sold a n both formates same day, TM does t give you option to decline sale so I immediately cancelled StubHub th... See more
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Review summary
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Tickets were provided on time (2 days before the event) and worked without issues. One downside is that part of the information was missing before purchase for the standing tickets - e.g. entrance and... See more
Although there was an initial issue with the tickets. Lika from Stubhub went out of her way to help us get new tickets for the game.
I received my tickets on time and had no issues entering the event, so the service itself was reliable. However, I was disappointed by the fees. Although the purchase process was smooth, I ended up pa... See more
Company details
About StubHub International
Written by the company
StubHub International is a marketplace that provides fans a safe and trusted environment to buy and sell tickets to sporting, music and theater events all over the world. Every order is backed by our FanProtect™ Guarantee, with customer service all the way to your seat.
The StubHub Promise
It's simple: we back every order so you can buy and sell tickets with 100% confidence.
FanProtect means every order is 100% guaranteed
- Get valid tickets to any event or your money back
- We go out of our way to find replacement tickets if there is an issue with your order
- If your event is cancelled and not rescheduled, we'll refund you automatically
- Sellers will not get paid for their sales until you attended the event
Find out more about the StubHub FanProtect.
Contact info
3.9
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 48 hours
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horrible experience selling tickets on StubHub uk!
I sold 5 tickets on StubHub uk, and thought everything went fine. I waited the 5-8 business days after the event to get my payment, but once it didn't come, I called only to find out that my payout method was invalid. there was no indication of this when I originally sold my tickets, and now they can't process my payment until they change the payout method on my sales, which apparently needs to be escalated to the relevant team, taking another 5 business days (which it already has been, and still no updates). horrible experience, NEVER sell tickets here!
26 June 2026
Unprompted review
Reply from StubHub International
Erin, we´re truly sorry to read about your experience. That´s definitely not the service we want to provide to our customers.
We appreciate you taking the time for leaving us your feedback and giving us the opportunity to review your case. Our Customer Experience team will check it right away, so rest assured they´ll get back to you as soon as possible. Thanks.
Fees are too expensive
Fees are too expensive. Although everything works well i woulnt hesitate if i can use cheaper competitors.
24 June 2026
Unprompted review
Reply from StubHub International
Santiago, we’re sorry to hear about your experience. We’d like to look into your case further. Please email us with the subject “Trustpilot + Order ID + Email Used for Purchase” at customersupportuk@stubhub.co.uk. Thank you in advance. We look forward to resolving this for you!
5 star service
So pleased with customer services today. Sorted out the issue transferring my son’s Kooks tickets, contacting the buyer whilst I stayed on the phone. 5 star service at 5.30 pm on a Friday. Thanks so much
26 June 2026
Unprompted review
Reply from StubHub International
Rachel, thank you so much for your kind words! We're delighted our team could resolve the ticket transfer for your son right there on the call. Thanks for the well-deserved 5 stars! 😊
Reply from StubHub International
Mauricio, thank you for your review! We're so glad you found it easy both to sell and to buy with us. We hope to see you back again soon! ⭐
If I could give zero stars I would
If I could give zero stars I would. Absolutely awful experience. Purchased tickets double face value plus fees. Travel to venue , wait in the queue and find out at the door they are invalid. Staff had MULTIPLE tickets sold from stubhub all the same! NONE OF THESE TICKETS ARE VALID! No customer service available at the time of the gig left to fill out a form and told we will get back to you in 48 hours.
Absolute disappointment is an understatement. Don’t bother buying tickets from StubHub, more like SCAMHUB.
27 June 2026
Unprompted review
Reply from StubHub International
Erin, we´re truly sorry to read about your experience. That´s definitely not the service we want to provide to our customers.
We appreciate you taking the time for leaving us your feedback and giving us the opportunity to review your case. Our Customer Experience team will check it right away, so rest assured they´ll get back to you as soon as possible. Thanks.
Very easy to use and great for finding a bargain
I have used before and the whole process is easy.
25 June 2026
Unprompted review
Reply from StubHub International
Gavin, thank you for your review! We're so glad the process continues to be easy, and that you've been able to find some great bargains with us. 😊
Reliable and tickets came immediately…
Reliable and tickets came immediately and a bargain for Take That!!!
25 June 2026
Unprompted review
Reply from StubHub International
Thank you for your review! We're so glad your tickets for Take That arrived quickly and that you found a great bargain. We'd love to help you find your next bargain soon! ⭐
The platform is very easy and friendly…
The platform is very easy and friendly to use. The process was expedite and I was pleasantly surprised of how fast the tickets came through
Thank you!!!
24 June 2026
Unprompted review
Reply from StubHub International
Beatriz, thank you for your kind words! We're delighted to hear you found the platform easy and friendly to use, and that your tickets arrived so quickly. 😊
Amazing night
Amazing night, right at the front, for a very reasonable price. Bought night before concert. Met loads of new friends!
Would highly recommend Stub Hub.
Fast delivery of ticket, no problems.
25 June 2026
Unprompted review
Reply from StubHub International
David, thank you for sharing this lovely story! We're so glad you got a great spot at a reasonable price, met new friends, and had such fast, hassle-free delivery. Sounds like an amazing night! 🎉
Waited 70 minutes and gave up
I called their customer service, waited 70 minutes, never got through, and eventually gave up. Really poor customer service.
27 June 2026
Unprompted review
Reply from StubHub International
Tim, we’re sorry to hear about your experience. We’d like to look into your case further. Please email us with the subject “Trustpilot + Order ID + Email Used for Purchase” at customersupportuk@stubhub.co.uk. Thank you in advance. We look forward to resolving this for you!
Quick service and clear delivery…
Quick service and clear delivery information
20 June 2026
Unprompted review
Reply from StubHub International
Christian, quick service and clear information are what we aim for — thank you for confirming we hit the mark! We hope to assist you with your next purchase soon! 🙂
Was really easy to purchase the tickets…
Was really easy to purchase the tickets through StubHub.
23 June 2026
Unprompted review
Reply from StubHub International
Brandon, thank you for your review! We're so glad you found it easy to purchase your tickets with us. Don't be shy — come back anytime! ⭐
Bought tickets for the England v Panama…
Bought tickets for the England v Panama World Cup game was told two days before the game that the purchase had been cancelled. No alternative offered. I had rung Stub Hub earlier and been assured that the seller was one of their ‘partners’ and had an excellent record.
Well someone isn’t telling the truth, it is unbelievable that they can get away with this. The authorities need to clamp down on these activities.
24 June 2026
Unprompted review
Reply from StubHub International
Martin, we´re truly sorry to read about your experience. That´s definitely not the service we want to provide to our customers.
We appreciate you taking the time for leaving us your feedback and giving us the opportunity to review your case. Our Customer Experience team will check it right away, so rest assured they´ll get back to you as soon as possible. Thanks.
First time buying resale
I had never bought resale before but I bought a resale ticket from StubHub for Bad Bunny. When I reached out to say the ticket had not been delivered, they investigated immediately and within two hours they had found me an alternative ticket in a great section and had the ticket transferred. All the customer service agents I spoke with were very helpful.
25 June 2026
Unprompted review
Reply from StubHub International
Becky, thank you so much for sharing this! We're really glad our team could act quickly to find you an alternative ticket for Bad Bunny and get it transferred within just two hours. Thank you for giving resale a try with us! 😊
Beware of the Parking Purchase Process – Costly Click, No Refund
While buying concert tickets a few months ago, I clicked "Yes" when StubHub asked whether I wanted parking. Within seconds, the site rushed me through the purchase of an $80 parking pass without any meaningful opportunity to review or confirm the order. I realized what had happened almost immediately and tried to cancel the purchase within seconds, but StubHub refused to issue a refund. Despite multiple exchanges with customer service, they would not reverse a charge that never should have been finalized so easily in the first place. NEVER AGAIN. Buyer beware.
12 March 2026
Unprompted review
Reply from StubHub International
Grant, we are very sorry that you had to go through such an experience. However, we are pleased to inform you that in 2021 the StubHub business went through a transition and the StubHub’s North America and international businesses got separated and two distinct platforms were created for our users.
This means that if you bought or sold your tickets through www.stubhub.com and/or www.stubhub.ca we can't access to any information regarding your order nor support you as the transaction was made with a different company. Please if you have questions or require support relating to your orders and listings, contact their Customer Service in the US, or refer to their Help Center. Thanks.
Bought a ticket for 150 and didn't…
Bought a ticket for 150 and didn't realize the tickets are only worth 60 on other sites, when asking for refund they are making me resell. biggest scam ever, do not buy tickets from them!!!!!
24 June 2026
Unprompted review
Reply from StubHub International
Dano, we’re sorry to hear about your experience. We’d like to look into your case further. Please email us with the subject “Trustpilot + Order ID + Email Used for Purchase” at customersupportuk@stubhub.co.uk. Thank you in advance. We look forward to resolving this for you!
Perfect overall experience
Everything worked perfectly from purchase over app handling to easy concert entry
21 June 2026
Unprompted review
Reply from StubHub International
Werner, thanks for taking the time to share your experience! We are delighted to hear that everything worked perfectly, from purchasing your tickets to entering the concert. We hope you had an amazing time at the event! 🎶😊
Very easy and smooth transaction.
12 June 2026
Unprompted review
Reply from StubHub International
Ramona, thank you for taking the time to share your experience. We are thrilled to hear that your transaction was easy and smooth. We appreciate your support and hope to see you again soon! 😉
Got WC tickets!
Got my tickets without any issue, had a great time at the match.
20 June 2026
Unprompted review
Reply from StubHub International
Heri, thank you for taking the time to share your experience! We are very happy to hear you received your tickets without any issues and had a great time at the match. We appreciate your support and hope to help you create more great memories in the future! 🙂
Unable to contact StubHub support by email
Hello,
UPD StubHub sent me my ticket.
I need help with an urgent StubHub order issue, but I cannot reach support by email.
I submitted the official support form several times from both phone and computer. It says a confirmation email will be sent, but I never receive any confirmation or response.
I need email communication because I cannot make phone calls to StubHub. My order shows conflicting delivery dates, and I need written confirmation of the official delivery deadline, plus a case/reference number.
Please escalate this and contact me by email.
Thank you.
23 June 2026
Unprompted review
Reply from StubHub International
Ari, we´re truly sorry to read about your experience. That´s definitely not the service we want to provide to our customers.
We appreciate you taking the time for leaving us your feedback and giving us the opportunity to review your case. Our Customer Experience team will check it right away, so rest assured they´ll get back to you as soon as possible. Thanks.
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