StubHub International Reviews 

It's been the first time I buy a concert ticket through StubHub. To be honest, I wasn't very confident about it in the beginning, but it turned out to be perfect!!
I received my ticket right the next day and everything went smooth, from the shopping process until I entered the auditorium. No hassle and no trouble at all!!
Thank you!!

Customer service at the beginning through whatsapp was great, quick, friendly and convenient. Then that service got shutdown so had to call for follow ups, some were good others bad, in the end all went well tickets went well and secure!

The tickets did not arrive as promised. Not a StubHub problem per se, but an issue with the seller. Why did it take me to phone up to get the tickets transferred, why can't stubhub be more proactive and chase sellers?

I ordered 3 tickets Maroon 5 at BST Hyde Park. They were reasonably priced, under face value. Perhaps this should have been a red flag. When they arrived they were obviously fake. I was sent a pdf file that looked like it had been made by an amateur fraudster using a basic software package. BST’s website states clearly that all tickets are delivered through AXS/Ticketmaster within the BST app.
It took me two phone calls, waiting on hold for 30 minutes on each occasion to get hold of an agent to raise a dispute and follow up. I also emailed but received no acknowledgement.
I received a follow up phone call and email offering replacement tickets, one category lower, which I accepted but they were mysteriously sold to another customer. I was then offered replacement tickets in the most basic category, which I refused, followed by tickets in the second most basic category which I also refused, and demanded a refund, which has since been processed.
I am experienced at buying tickets and I know the difference between fake and genuine tickets but less experienced buyers could find themselves in a situation where they don’t check the tickets until they are at the event, are refused entry and left high and dry.
Be warned that stubhub are not particularly responsive and take a long time to answer calls. They should have checked the primary seller’s ticket specifications and should not have offered fake tickets from a fraudulent seller. This experience has wasted my time and would have been even worse for a less knowledgeable ticket buyer. I would not recommend StubHub based on this poor interaction.

Edit 7/7/26:

I was contacted by Juan Carlos from customer services. He was very apologetic and gave a thorough explanation of the process and how it went wrong in this case. The FIFA World Cup is putting unprecedented demand on Stubhub currently, and has impacted on the speed at which they can respond to enquiries. He listened to my concerns and we were able to resolve the situation amicably.

Tickets sent to me did not work at the event and when I contacted StubHub they had no record of my order, even tough I had emails and order number. Lost out on my concert experience and the cost of the ticket. I will be fighting to get compensated! Do not use!

Sold x 2 tickets for Harry Styles, could not login to my account to confirm the transfer, none answered the phone so I couldn't report the issue, none replied to my chat message, but I transferred the tickets anyway to the Stubhub buyer, the buyer confirmed they received them but as I did not confirm in my account that they were transferred ( as I could not login into my account i sent them screenshots of the error message I had) Stubhub said I had breeched their T&Cs and I would be charged an £80 admin fee!! but they haven't even replied to my multiple emails on this. So I'm now massively out of pocket having sold the tickets for under face value and still not receiving any reply or money from the sale of the tickets to Stubhub even though the Stuhbub buyer confirmed they received them! Terrible experience and customer service!!

Everything Was Clear and Smooth The Seller Send me The tickets a few days before the concert with clear instructions

Everything went smoothly and quickly, all details and fees were explained since the beginning. I recommend this service.

Tickets arrived on time no problems using them very efficient

Terrible! I’d give less than one star if it was an option.

I Could not get access to the tickets I paid £730 for and so missed the gig. 2 of the tickets were birthday gifts for my kids.

Poor communication, not very user friendly platform. Never had a problem with ticket master, take a leaf!!

In speaking on selling tickets: I would be very very careful when listing. Due to a glitch with their app, tickets i listed went in twice. Of course I didn't realize until after I had 2 buyers. Now I'm responsible for paying for 2 tickets that I wasn't selling. In other words, you have ZERO recourse as a seller even if the fault rests on StubHub. Buying tickets seems to be okay but I advise against using StubHub for selling tickets.

Booking PROCESS

Great prices for tickets, speedy service. My wife and daughter had an amazing time and said the view was amazing. Would definitely use Stubhub again.

I like the easy use of the app, its very simple to follow and understand. The process of booking the ticket was also very quick and all the details were correct. I received the ticket quickly and I was kept up to date by StubHub and the seller.

I loved my concert (Bad Bunny) in London. Where it does get dicey is that you have to have a lot of faith in the system. Getting tickets hours before you have to leave on an international flight to that concert is not for the faint of heart. There’s a silent prayer that you are not being scammed. Luckily it all came together and I had an absolutely amazing experience. So good that I don’t think any other concert will ever compare.

Bought two tickets for the British Grand Prix. Have just received an email today stating that they are now fake and that I would be refunded. Great now only 3 days away from the event prices have sky rocketed and now I’m told they won’t deal with extra expenses incurred for parking and hotel costs, meaning I’m now down £200 extra. What a great way to save and spend my money.
Update:
I was able to come to a resolution with Stub Hub

I bought tickets for Bad Bunny in London. When the tickets were not transferred when they were supposed to be I called Stubhub. They gave the seller two hours to transfer. When I still did not receive them, I called back and spoke to a young man called Oscar. He got me a replacement for the tickets within 30 minutes. I was able to receive them from the seller through Ticketmaster. On the day of the show, the tickets scanned perfectly and were better than the tickets I originally purchased. We had an amazing time! Thank you Stubhub & Oscar!

Bought two tickets for the British grand prix 4 day pass - for circa 400. told on the 29/6/26 that the tickets were fake and that they were refunding me as they couldn't find tickets for similar prices. Obviously not when the event is only 3 days away! I'm now down an extra £150 for parking on the days that i was supposed to attend and having to stress about getting tickets at ludicrously high prices. Thank you Stub Hub!

I always worry buying tickets secondhand but had no issues with Bad Bunny tickets through StubHub. Tickets were emailed (check your spam) which probably could be sorted differently as it isn’t the most trustworthy way to transfer, but they were valid and worked fine so can’t complain

I bought a ticket for the Champions League match and a ticket for Bad Bunny's concert. It was amazing !