StubHub International Reviews 

thanks to the seller, communications were prompt and informative and made me feel confident/OK about making a 'resale' purchse. and I was very happy to buy their ticket.

I wish the tickets weren’t so high for resale but honestly it was an easy process other than that. I did have a drop in price closer for the date and Harry Styles Wembley was the best concert I’ve ever been to. Thank you

Bought tickets for a Chelsea game through StubHub. Everything was great and we really enjoyed the game.

I am Australian and bought (expensive) resale ticket on StubHub for bad bunny in Paris. Ticket was delivered immediately via email. I never could see it on the ap though. I was stressed incase it was a scam all the way up until I was successfully inside the venue. It worked though, stoked.

So after leaving a glowing review for Harry Styles love on tour a few years ago.....guess what happened this time around......the tickets didn't turn up! BUT midnight deadline passed, the auto chat said my concern was raised to highest level, got email at 8.00am from a sales rep, even before phone lines opened. I phoned them, they sorted it, replaced the tickets 🎟 PLUS the original tickets to Harry Styles all done by midday. So 4 in total. Completely reassured again. Again Stubhub always have a worry, but you always come through. Harry Styles tour 2 again was epic.

I bought two tickets through StubHub. I paid a total of 656.12 USD. It later turned out that comparable or official tickets purchased directly from the promoter would have cost only 188.58 USD for two people. That means I overpaid by about 467.54 USD.

What was particularly frustrating was that the seats were described on StubHub as “Amazing - 10/10” However, once there, the view was anything but special: it was obstructed by people’s heads and service traffic moving through the aisles. For a gift intended for a special occasion, this was extremely disappointing.

Even worse was the time and effort it took afterward. I had to do my own research, compare prices, gather documentation, and handle the complaint myself. StubHub did not reach out to me proactively or offer a truly customer-focused solution. Instead of support, I was left with a lot of hassle, frustration, and the feeling that I was being left to deal with the problem on my own.

For me, this was a very bad experience: massively overpriced tickets, a misleading representation of the seats, a significant time investment on my part, and no satisfactory support. Based on this experience, I would not recommend StubHub.

Paid for tickets that I never received and you cannot get to talk to anybody regarding a refund. I have had to report this company to the Competition and Markets Authority but I would assume I am wasting my time. Take a look on StubHub complaints on social media, it is off the scale. No more than a scam site.

ordered tickets for An afl game in the Gold Coast. Ticket link was sent with no tickets available to download. Contacted customer service and told link was sent and its not up to them to guarantee tickets and ended the conversation . Do not order you will be dissapointed

Swift transaction + in less than 25 hours I had my ticket transferred in my Ticketmaster account

I purchased Ball Zone Right tickets for Capital’s Summertime Ball via StubHub. The listing clearly stated Ball Zone Right, which is a specific ticket pit.

However, I was issued Golden Circle Right tickets instead, which is a different and inferior section. This is not what I paid for and represents a clear mismatch between the advertised ticket and what was delivered.

As the tickets were sent last minute. I only discovered the issue at the event, and therefore attended using the tickets provided. After raising this with StubHub, I was refused a refund on the basis that I had already attended.

I do not accept this reasoning. Attendance does not change the fact that the product supplied was not as described. StubHub’s FanProtect Guarantee states tickets will be valid and exactly as purchased, which in this case was not honoured.

In my view, this raises concerns around misrepresentation/mis-selling under UK consumer protection law, as the service delivered did not match the description at point of sale.

Despite multiple attempts to resolve this, StubHub has refused to refund or meaningfully address the discrepancy.

So the view was a bit restricted, but I could still see everyone pretty well. My seat somehow didn't exist, so I was in my row but took another place. I think that the ticket was a lot overpriced, but at least I saw my BTS live, and I am happy with it.
The transfer went smoothly, so I can recommend StubHub for buying tickets.

Quick and reliable service

Bought a concert ticket through StubHub. Got a direct transfer, and TM provided the email and I made the transfer without problems to my TM Account. Would definately recommend StubHub for last minute ticket sale option.

I had a very disappointing experience with StubHub when purchasing tickets for the Formula 1 British Grand Prix.

My original seller failed to deliver the tickets. StubHub then offered me a replacement in the Vale grandstand, which I accepted immediately. After I enquired about covered seating due to the forecasted hot weather, their customer service team offered me two alternative grandstands: **Becketts Row S** and **Hamilton Straight A Row A**. I promptly selected Hamilton Straight A.

Over the following hours, I called customer support multiple times and was repeatedly assured that my replacement was being processed. Based on these assurances, I believed my ticket had been secured.

Then, less than a day before the event, I received another email stating that none of the grandstand replacements were available after all, and that my only option was a **General Admission** ticket.

This is not a comparable replacement for a reserved grandstand ticket. The constant changes, conflicting information, and last-minute downgrade completely undermined my confidence in StubHub. Instead of looking forward to the event, I spent the day before it chasing customer support and worrying whether I would even have an acceptable ticket.

I appreciate that ticket availability can change, but customers should not be offered replacement tickets, asked to choose between them, reassured multiple times that they are being processed, and then have those offers withdrawn at the last minute.

I hope StubHub reviews its replacement process so that other customers do not have the same experience.

It was a great experience overall. The charge was accurate, the process very easy and more important, no issues when entering the stadium. Just one tip, for recurring customers,
Give a discount. I totally recommend Stubhub

Great communication and the tickets were as described and arrived in good time for the event.

I haven’t received my tickets yet. However Skylie told me I ll receive it on time.
She was very helpful and kind.
Hopefully I ll have it soon . I can’t disappoint my daughter.

Trustworthy service, great communication as well.