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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff's helpfulness and the overall excellent service provided. Many people appreciate the efficiency and ease of their interactions, often noting prompt responses when issues arise and a smooth process for transactions. However, some people were dissatisfied with the payment process. Several customers reported significant delays in receiving payments, with some experiencing issues that lasted for weeks or even months, despite initial promises of quick turnaround times. There were also instances where customers did not receive payment at all, or only received it after escalating their concerns.

What people talk about most

Payment

Consumers find payment experiences to be ambiguous. While many reviewers praise fast payments, often received... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being fast,... See more

Service

Clients share positive opinions on service, highlighting its speed and reliability. Many customers report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

once again great business over a year payment always come in definitely a company that keep they word till next time great doing business

Rated 5 out of 5 stars

Over a year now in they been doing great business I receive my payments soon as they get package must time same-day actions my good to company to sell diabetes supply

Rated 5 out of 5 stars

I have been doing business with this company for a long time and will continue to do business with them. They are fast and reliable and always on top of everything.

Rated 5 out of 5 stars

They were very helpful about the Dexcom payment. I received the payment a week after sending the unused Dexcom sensor. I will do business again if I can. Thank you.


Company details

  1. Money & Insurance

Written by the company

Paying TOP DOLLAR For Your Surplus Diabetic Supplies. Quickest Payouts in the Industry. We are buying Dexcom, Omnipod, Eros Pods, Dash, Onetouch, Freestyle, Medtronic and more!


Contact info

4.2

Great

TrustScore 4 out of 5

335 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 44% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

PayPal is Simple and Easy Transaction

I’d say PayPal should be the preferred method of payment. I originally elected 2-day priority mail. After 3 weeks, almost 2 weeks stuck somewhere in a post office, I heard back from customer service and they cancelled the check to send to my PayPal which took seconds.

19 January 2024
Unprompted review
Strips USA logo

Reply from Strips USA

We are sorry for the delay in getting your payment ! Once it was brought to our attention we quickly got your payment sent to you. We look forward to hearing from you soon!

Rated 5 out of 5 stars

amazing company

I sent in 2 separate orders. One was a check and the other was on my cashapp card. Both orders were paid quickly and had no problem cashing the check at my bank. I look forward to more business in the future.

16 January 2024
Unprompted review
Rated 5 out of 5 stars

First time dealing with this company…

First time dealing with this company and it was quick and easy. I was nervous after reading some of these reviews And like others I got a check that wasn’t able to be deposited for some reason.
Told them they then issued me the money via electronically not even a day later.
Would use again

10 January 2024
Unprompted review
Strips USA logo

Reply from Strips USA

Thank you for supporting Strips Usa , and we are glad everything was handled for you.

Rated 5 out of 5 stars

Wonderful place to do business with

Wonderful place to do business with. This was the first time I had done business with them and No matter what questions or how many times I emailed they took time to answer me.
Fast payment and Wonder people. I will only be doing business with them from now on.

8 January 2024
Unprompted review
Strips USA logo

Reply from Strips USA

Thank you for supporting Strips Usa , we are always here to answering any questions or concerns at any time !

Rated 1 out of 5 stars

I have reached out via email

I have reached out via email, and phone. No reply at all.
How does one speak or get reply from this company. Many say it a great company, but why? You get paid as you should?

5 January 2024
Unprompted review
Strips USA logo

Reply from Strips USA

We apologize for the difficulties you have experienced in reaching us.

We attempted to contact you on January 5th regarding your Trustpilot review, but we did not receive a response until June 6th. According to our records, we have not had any communication with you since early September of the previous year, and we have not found any messages or calls from you during that period.

In your latest communication, you mentioned reaching out multiple times, including sending two messages through our website and making several phone calls. We have reviewed our communication logs and have provided a screenshot showing no record of these interactions until June.

Furthermore, we completed another transaction on April 16th, and your response at that time was, "Everything worked well this time around. Thank you, Susan."

We are committed to resolving any issues you may have. Please let us know if there is anything specific we can assist with to ensure your complete satisfaction.

Thank you for bringing this matter to our attention.

Rated 5 out of 5 stars

I am a return seller with Strips USA

I am a return seller with Strips USA. I've only had one problem with them that was quickly and professionally handled. I'm very happy with the company. The prices are great and the service has been exceptional.

I will keep sending my unused diabetic supplies to Strips USA.

4 January 2024
Unprompted review
Strips USA logo

Reply from Strips USA

Thank you for supporting Strips Usa , we look forward to hearing from you soon

Rated 5 out of 5 stars

This is a very trusted site and you…

This is a very trusted site and you receive your money as soon as they receive your package. I have used them for over a year now. Highly recommend Strips USA
Thank y'all for all y'all do.

4 January 2024
Unprompted review
Strips USA logo

Reply from Strips USA

Thank you for supporting Strips Usa

Rated 5 out of 5 stars

I've used Strips USA for all of my Diabetic Test Strips.

I've used Strips USA for a while. I've never had any problems. I'm very happy with the whole process. The prices are very good. The service has been exceptional.
Excellent company to deal with. I have received my mailing boxes, labels and checks without any delays or problems.
I will keep sending my unused test strips to Strips USA.
Thank you.

4 January 2024
Unprompted review
Strips USA logo

Reply from Strips USA

Thank you for supporting Strips Usa. We appreciate you !

Rated 1 out of 5 stars

Everything looked cool until check time

Everything looked cool until I received notification that my check was mailed on December 15. as of December 20 the USPS status has remained: USPS waiting for package. Don't know if the check hasn't made it to the post office?

20 December 2023
Unprompted review
Strips USA logo

Reply from Strips USA

Your check was mailed Dec. 15th. The delay is with the post office. Here is the tracking number 92001903332000300064247372 It says it will be delivered by 12/27. Sometimes things get delayed around the holidays.

Rated 5 out of 5 stars

Hands done

Hands done. This is the best place. People always communicate with you pay good money. Family run business

27 November 2023
Unprompted review
Rated 5 out of 5 stars

Very trustworthy site

App a breeze to navigate. Customer service staff is super awesome. Pays top dollar for most supplies. Payment is very quick. This is a very trustworthy way to get the most money for what you can’t use.

10 November 2023
Unprompted review
Rated 5 out of 5 stars

Great Communication and best prices

I have sold my unused diabetic supplies many times and I am very happy with Strips USA. I have sold to other companies, but Strips USA is the best company I have worked with! Thank you for such great communication!

10 October 2023
Unprompted review
Rated 1 out of 5 stars

Still have NOT returned product or sent…

Still have NOT returned product or sent payment!!! DO NOT TRUST THIS COMPANY!!! They now refuse to respond to emails. BAD BUSINESS!!!

23 September 2023
Unprompted review
Strips USA logo

Reply from Strips USA

We returned your Dexcom G7 Receiver because the packaging was damaged and the seal was broken. We included it with your check that we paid you for the remainder of the order that we were able to purchase.

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