Stressless Australia Reviews 

578
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional comfort, high quality, and stylish design, often noting how well they complement their living spaces. The staff receives frequent commendations for being knowledgeable, helpful, and professional, providing excellent service throughout the purchasing process. However, some customers experienced significant delays with delivery, with wait times extending to several months, which impacted their overall satisfaction. A few people also mentioned issues with the retailer's payment and delivery systems, and in one instance, a product arrived with a mechanism problem due to incorrect handling during delivery.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the comfort, quality,... See more

Quality

Users describe positive interactions with quality, frequently highlighting the exceptional comfort and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers reporting that their orders... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Comfortable chairs for large and smaller people. Colour selection wasn’t great if we wanted a quicker delivery, but waiting Four months for a chair wasn’t practical for us. The quality is very good.... See more

Company replied

Rated 5 out of 5 stars

We purchased 2 chairs and 2 x 2 seater lounges some months ago. Over the months we have had several visitors - many of whom have spontaneously remarked on the exceptional comfort. Clearly the chairs... See more

Company replied

Rated 5 out of 5 stars

Sales staff were helpful. The furniture lives up to its reputation for being really comfortable. The delivery people couldn’t have been more helpful making sure we were completely happy with the posi... See more

Company replied

Rated 5 out of 5 stars

Design Initial Brisbane, had a very comprehensive range of Stressless furniture which made it so much easier to choose the right chairs. Peter S's advice on fabric (we chose wool) and colour was in... See more

Company replied


Company details

  1. #1 of 3 best companies in Furniture Manufacturer

Written by the company

Norwegian comfort that cannot be explained but simply must be experienced.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

578 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(578)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

A Truly Stressless Experience

Pleasant experience in follow through and support from Stressless and their retailer Strictly Comfort following the original retailer being placed under administration post order. Neither missed a beat and product was delivered to original schedule. A truly stressless experience that could have been anything but.

9 May 2024
Rated 5 out of 5 stars

Double satisfaction

The two items that we ordered, a sofa and a recliner, more than met expectations in quality, finish and functionality. The company through which we bought the Stressless furniture, Berkowitz in Melbourne was very attentive and helpful with regard to our unusual schedule for storing and later delivery.

23 May 2024
Rated 5 out of 5 stars

Our first couch arrived a few weeks…

Our first couch arrived a few weeks ago, and with a recliner on the way I’m already over the moon with how comfortable and supportive these are. I’ve been dealing with a chronic back injury for the last year or so and this has been a game changer- for the first time in what seems like forever I am able to sit comfortably, so definitely feeling better about spending the extra compared to the other chairs we checked. If you have a bad back? Strongly recommend. If not? Still probably going to be the best chair you’ll ever own. Great quality.

7 May 2024
Rated 4 out of 5 stars

Mayfair magic

The chair is beautifully made, very high quality. The only reason we didn't give 5 star was the length of time it took to receive it.

11 May 2024
Rated 5 out of 5 stars

Great lounge.

Customer service was good and delivery was great. The lounge is amazing. Over all a great experience. 👍

14 April 2024
Rated 5 out of 5 stars

A great experience

A great experience, wonderful staff. Visited a number of times before deciding on which to purchase and every time the staff were great. Designs & colours appeared to move through quickly or were moved around often. Great service & lovely layout.

8 April 2024
Rated 5 out of 5 stars

Great product and smooth delivery

Great product and smooth delivery. My wife and I are extremely pleased with our new Stressless recliners. Although it was necessary to wait for manufacture and shipping, the wait has been absolutely worth it. The power mechanism makes it very easy to adjust for maximum comfort and the leather is superb. We expect to enjoy many years with these fine chairs.

22 April 2024
Rated 5 out of 5 stars

Quality recliners - worth the wait

I purchased the Stressless Recliners because I needed chairs that offered good lumbar support as well as comfort. We have been using the chairs for a week now, and find they tick all boxes; good back support, comfort and quality/stylish appearance. We are very happy with them and they were worth the wait (5 months).

10 April 2024
Rated 4 out of 5 stars

Quality Plus

The minute we sat in our new chairs we knew we'd made the right decision. They are not cheap to buy but are extremely well made and of the highest quality. We expect them to last for many many years. Unfortunately one of our chairs is faulty. Stressless have arranged for a technician to attend our place and they will be here next week. I have no doubt that the issue will be fixed.

22 March 2024
Rated 5 out of 5 stars

Euphoria Furniture

Euphoria Furniture, Hobart provided excellent service. The salesperson was very pleasant, knowledgeable and clearly interested in assisting me to make the best possible decision for my needs.
The product was made available within the time promised and the gentlemen who delivered it were similarly very pleasant and knowledgeable.
I cannot speak highly enough of my experience with the company.

28 March 2024
Rated 4 out of 5 stars

Stressless

My Stressless chair is beautiful and supports very well.
However, I wish there was a way to adjust the height, as I find it a little difficult to get up from it.

10 March 2024

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