STRAUSS Reviews 9,207

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,498 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, particularly workwear and footwear, often noting their comfort and excellent fit. Many appreciate the fast delivery service, even for international orders, and commend the professional and helpful customer service. The ordering process is frequently described as easy and clear. However, some people were dissatisfied with issues related to order accuracy, such as receiving the wrong parcel or missing items. A few reviewers also mentioned problems with delivery, including missed deliveries or damaged packaging. There were also occasional concerns about the quality of certain products, with some experiencing items breaking down prematurely or finding the fit uncomfortable.

What people talk about most

Product

Consumers generally express high satisfaction with the product quality. Many reviewers praise the durability... See more

Quality

Users describe positive interactions with quality, consistently praising the durability and robust... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising fast shipping, even from... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy, clear, and... See more

Service

Reviewers mention positive feedback about service. Customers are very pleased with the professional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a pair of Kastra safety boots, and they lasted me six years ago, that’s six years of working on building sites in all weather conditions, and they’re only just starting to look worn.... See more

Company replied

Rated 5 out of 5 stars

I debated whether to splash out on Strauss stuff as I'm only a DIYer and it is on the higher end money-wise. I have been frustrated with other brands work trousers that are poorly fitting and restrict... See more

Company replied

Rated 5 out of 5 stars

Delivered on time & date no problem at all, very well protection packaged, boots wear is very comfortable & very happy wiv your service as always. Keep it up 👌 Cheers Rob 👍🏻

Rated 5 out of 5 stars

Great service….everything I’ve ordered seems excellent quality….one of my items was on hold whilst they waited for new stock I was kept updated on the expected dates and refunded immediately when I ch... See more

Company replied


Company details

  1. Safety and Work Wear Store
  2. Activewear Store
  3. Safety Equipment Supplier
  4. Security Equipment Store
  5. Uniform Store
  6. Work Clothes Store

Written by the company

Work shoes, workwear, safety gear – we equip our customers from the skilled trades, industry, and service sectors from head to toe. With a workforce of over 1,700 people in 10 offices across Europe, we are using cutting-edge technologies, state-of-the-art manufacturing, and in-house craftsmanship to engineer not merely workwear but apparel that works.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic quality of product

Fantastic quality of product, very quick shipping (am in the UK), value for money, and sooooo comfortable!

28 April 2026
STRAUSS logo

Reply from STRAUSS

Good afternoon Steve,
Thank you for your review.
We always appreciate positive reviews and I'm glad you're happy with the quality of our products, delivery speed and our pricing! I hope you have a lovely day!

Kind Regards,
Chay-Benjamin.

Rated 5 out of 5 stars

First class work wear for anything you…

First class work wear for anything you need.

27 April 2026
STRAUSS logo

Reply from STRAUSS

Hello Rodney,
Thank you for your review.
We always appreciate great feedback and are very happy you like the quality of our products.
Kind regards,
Tanith

Rated 5 out of 5 stars

Good quality excellent service

Good quality excellent service

27 April 2026
STRAUSS logo

Reply from STRAUSS

Hello Mark,
Thank you for your review.
We are happy that you love our products and that you found our service to be great. We look forward to your continued business.
Kind regards,
Jamie

Rated 5 out of 5 stars

Strauss chainsaw trousers

Quick delivery in a robust box if a little oversized
The chainsaw trousers are very good value for money and not too bulky too wear with plenty of pockets. My workmate was so impressed he ordered a pair for himself to replace his Stihl trousers.
The waist sizing is very generous I am a 34” waist but they feel more like a 35”. Overall very impressed and would recommend

27 April 2026
STRAUSS logo

Reply from STRAUSS

Hello Kevin,
Thank you for your review.
We are happy that you love our products and the delivery service was great. We look forward to your continued business.
Kind regards,
Tanith

Rated 5 out of 5 stars

Shoes arrived safely and on time

Shoes arrived safely and on time. Very happy with comfy shoes.

27 April 2026
STRAUSS logo

Reply from STRAUSS

Hello Darren,
Thank you for your review.
We always appreciate great feedback and are very happy you like the quality of our products.
Kind regards,
Tanith

Rated 5 out of 5 stars

Great product fits as described

Great product fits as described

27 April 2026
STRAUSS logo

Reply from STRAUSS

Hello Carl,
Thank you for your review.
We always appreciate great feedback and are very happy you like the quality of our products.
Kind regards,
Tanith

Rated 2 out of 5 stars

Unfortunately returns system did not…

Unfortunately returns system did not work and ended up paying.

27 April 2026
STRAUSS logo

Reply from STRAUSS

Hello Mark,
Thank you for your review.
Our exchange process is to issue a refund for the returned items, and then we will create a new order for the exchange items, for which we will send a payment link via email. This process is detailed at the top of the returns form included in all of our parcels, and can also be found on our website: https://www.strauss.com/uk/en/Service/Exchange
If you wish to receive further help with our returns/exchange service, please do not hesitate to email us to sales@strauss.co.uk or call 012525 608855 and a member of our team will be there to help.
Kind regards,
Jamie.

Rated 5 out of 5 stars

Excellent service…

Great information great customer service when you ring and great products! Though I did need a size smaller on the safety trainer!
Posted straight away packaging lovely, very pleased

27 April 2026
STRAUSS logo

Reply from STRAUSS

Hello Hayley,
Thank you for your review.
We are very happy that you found the ordering process smooth and you are now enjoying your new products.
Kind regards,
Tanith

Rated 5 out of 5 stars

Great work shoes I brought for my other…

Great work shoes I brought for my other half. Look nice and he said they are so lightweight and comfortable. He would buy more when needed.

27 April 2026
STRAUSS logo

Reply from STRAUSS

Hello Jackie,
Thank you for your review.
We always appreciate great feedback and are very happy you like the quality of our products.
Kind regards,
Tanith

Rated 2 out of 5 stars

Items still haven't arrived

Items still haven't arrived - ordered 12th April...its now the 27th!

27 April 2026
STRAUSS logo

Reply from STRAUSS

Good afternoon,
Thank you for your review.
We are sorry to read that you haven't received your order.
If you wish to receive further help please do not hesitate to email us to sales@strauss.co.uk or call 012525 608855 and a member of our team will be there to help.
Kind regards,
Tanith

Rated 5 out of 5 stars

Super easy order process

Super easy order process.
Trousers were beautifully packaged and arrived really quickly.
Probably not the thing to say about work trousers but they are GORGEOUS. Fit really well with really light comfy fabric.

27 April 2026
STRAUSS logo

Reply from STRAUSS

Hello Carolyne,
Thank you for your review.
We are very happy that you found the ordering process smooth and you are now enjoying your new products.
Kind regards,
Tanith

Rated 5 out of 5 stars

My company have bought many things from…

My company have bought many things from Strauss, and as always the service and products are second to none.
We recommend Strauss to our customers ,because service and quality take some beating.

27 April 2026
STRAUSS logo

Reply from STRAUSS

Hello Alan,
Thank you for your review.
We always appreciate great feedback and are very happy you like the quality of our products.
Kind regards,
Tanith

Rated 4 out of 5 stars

Strauss Reveiw

Strauss are very efficient, however the packaging is rarely in tact on delivery. Having said that we have never lost any of the order, but the boxes are damaged. I think it's the weight and how they get stacked when sent out for delivery, which probably Strauss have no control over.

24 April 2026
STRAUSS logo

Reply from STRAUSS

Hello Christine,
Thank you for your review.
We always appreciate feedback and this will be passed onto the relevant team.
We are very happy that you found the ordering process smooth and you are now enjoying your new products.
Kind regards,
Tanith

Rated 5 out of 5 stars

Very helpful on the phone and the order…

Very helpful on the phone and the order process.
Updated on the status of the order and arrived as indicated

24 April 2026
STRAUSS logo

Reply from STRAUSS

Hello Michael,
Thank you for your review.
We are very happy that you found the ordering process smooth and you are now enjoying your new products.
Kind regards,
Tanith

Rated 5 out of 5 stars
STRAUSS logo

Reply from STRAUSS

Good afternoon Richard,
Thank you for your review.
We always appreciate positive reviews and I'm glad you're happy with the quality of our products and dispatch speed. I hope you have a lovely day.

Kind Regards,
Chay-Benjamin.

Rated 5 out of 5 stars

Came quickly looks and feels good…

Came quickly looks and feels good quality

23 April 2026
STRAUSS logo

Reply from STRAUSS

Hello Miss Kellett,
Thank you for your review.
We are happy that you love our products and the delivery service was great. We look forward to your continued business.
Kind regards,
Tanith

Rated 4 out of 5 stars

Customer service is great fast reply

Customer service is great fast reply

24 April 2026
STRAUSS logo

Reply from STRAUSS

Hello Chris,
Thank you for your review.
We always appreciate great feedback and we look forward to your continued business.
Kind regards,
Tanith

Rated 5 out of 5 stars

Got the item and fully satisfied with it

Got the item and fully satisfied with it

24 April 2026
STRAUSS logo

Reply from STRAUSS

Good afternoon Saeepan,
Thank you for your review.
We always appreciate positive reviews and I'm glad you're happy with your order with Strauss, I hope you have a lovely day.

Kind Regards,
Chay-Benjamin.

Rated 5 out of 5 stars

They were really helpful

They were really helpful, managed to order the wrong safety shoe and in the wrong side and they swapped them over and sent out a new pair. Great service and the product is great quality.

24 April 2026
STRAUSS logo

Reply from STRAUSS

Hello Jason,
Thank you for your review.
We are very happy that you found the ordering process smooth and you are now enjoying your new products.
Kind regards,
Tanith

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look