I purchased a pair of Kastra safety boots, and they lasted me six years ago, that’s six years of working on building sites in all weather conditions, and they’re only just starting to look worn.... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I debated whether to splash out on Strauss stuff as I'm only a DIYer and it is on the higher end money-wise. I have been frustrated with other brands work trousers that are poorly fitting and restrict... See more
Company replied
Delivered on time & date no problem at all, very well protection packaged, boots wear is very comfortable & very happy wiv your service as always. Keep it up 👌 Cheers Rob 👍🏻
Great service….everything I’ve ordered seems excellent quality….one of my items was on hold whilst they waited for new stock I was kept updated on the expected dates and refunded immediately when I ch... See more
Company replied
Company details
- Safety and Work Wear Store
- Activewear Store
- Safety Equipment Supplier
- Security Equipment Store
- Uniform Store
- Work Clothes Store
Written by the company
Work shoes, workwear, safety gear – we equip our customers from the skilled trades, industry, and service sectors from head to toe. With a workforce of over 1,700 people in 10 offices across Europe, we are using cutting-edge technologies, state-of-the-art manufacturing, and in-house craftsmanship to engineer not merely workwear but apparel that works.
Contact info
United Kingdom
- 01252 607855
- sales@strauss.co.uk
- strauss.com/uk
4.5
Excellent
9K reviews
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Quick delivery and also best boots I…
Quick delivery and also best boots I have ever worn
30 April 2026
Great products
Great products, easy to use website, prompt and efficient delivery. Will be ordering from you again.
27 April 2026
Great clothing
Great clothing , I have been using there clothes for work for years and I’m really happy with them , high quality!
1 May 2026
Excellent quality product.
Excellent quality product.
Packaging and presentation very good- overall a pleasant purchase experience.
1 May 2026
Great product and great service
Great product and great service, my order arrived promptly, although they were the wrong size, the returns and exchange process was easy.
1 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not happy
Hi.
They say will be 5 to 7 working day delivery , but is 10 working day's now and the parcel is not delivered. Changing the delivery company maybe is better for their business.
Don't ask for feedback when the parcel is not delivered.
1 May 2026
Reply from STRAUSS
Good afternoon Viorel
Thank you for your review.
I apologise for the delivery issues faced with your order. If you get in touch with a member of our UK customer services team we would be more than happy to look into this for you to try to resolve this and have your parcel delivered as soon as possible.
I hope this helps, have a lovely day.
Should further questions arise please do not hesitate to contact us with the following reference number # 7222336.
You can reach us under the following number: 01252 607855.
Awful customer service boots break…
Awful customer service boots break AVOID AT ALL COSTS
2 May 2026
Unprompted review
Reply from STRAUSS
Good afternoon Adam,
Thank you for your review.
I am sorry to hear that you are unhappy with your experience with our products and are unhappy with our customer services. If you get back in touch myself or another member of our team would be more than happy to look into this for you and see what the next steps are.
I hope you have a lovely day.
Should further questions arise please do not hesitate to contact us with the following reference number # 7221767.
You can reach us under the following number: 01252 607855.
Very expensive but very good
Very expensive but very good. Quality work clothes that wash and wear very well. We are all very pleased with them. There is a good variety of colours, and styles to choose from, you can order from the catalog or online. Very pleased
28 April 2026
Awful boots lasted 8 days of work then…
Awful boots lasted 8 days of work then broke and company refusing to offer any refund or any help awful experience not worth the money at all
25 March 2026
Unprompted review
Reply from STRAUSS
Good afternoon Ryan,
Thank you for your review.
I am sorry to hear we were not able to process a replacement or refund for you in this case. If you get back in touch with our customer services team we would be able to look into this further for you but without those details I would be unable to provide more assistance in this case.
I hope you have a lovely day.
Should further questions arise please do not hesitate to contact us with the following reference number # 7221732.
You can reach us under the following number: 01252 607855.
Delivered on time & date no problem at…
Delivered on time & date no problem at all, very well protection packaged, boots wear is very comfortable & very happy wiv your service as always.
Keep it up 👌 Cheers Rob 👍🏻
1 May 2026
We purchased 7 pairs of s3's on 26th of…
We purchased 7 pairs of s3's on 26th of February. 5 out 7 have now failed. We're not aloud a refund as apparently we are wearing our boots incorrectly. Completely unacceptable in my opinion, deeply disappointed
1 May 2026
Unprompted review
Reply from STRAUSS
Good afternoon Cai,
Thank you for your review.
We always appreciate reviews, I apologise that we have not been able to approve your replacement or refund in this case. Our customer services team and head office are currently looking into this for you and you should receive a response shortly.
I hope you have a lovely day.
Should further questions arise please do not hesitate to contact us with the following reference number # 7221557.
You can reach us under the following number: 01252 607855.
Multiple pairs broke within a week
Multiple pairs broke within a week, terrible quality
10 April 2026
Unprompted review
Reply from STRAUSS
Good afternoon Levi,
Thank you for your review.
We always appreciate reviews and I am sorry to hear about the issues faced with your order. This type of durability is definitely not what we would expect so if you get in touch with our UK customer services team we would be more than happy to look into this for you to try to help further.
I hope you have a lovely day.
Should further questions arise please do not hesitate to contact us with the following reference number # 7221548.
You can reach us under the following number: 01252 607855.
High quality work wear
High quality work wear, very good customer service, a fast delivery, highly recommended
1 May 2026
Reply from STRAUSS
Hello Chris,
Thank you for your review.
We are very happy that you found the ordering process smooth and you are now enjoying your new products.
Kind regards,
Tanith
Reply from STRAUSS
Hello Alan,
Thank you for your review.
We are happy that you love our products and the delivery service was great. We look forward to your continued business.
Kind regards,
Tanith
Reply from STRAUSS
Good afternoon,
Thank you for your review.
We always appreciate great feedback and are very happy you like the quality of our products.
Kind regards,
Tanith
Quality products that last
Quality products that last, fast easy ordering and cannot beat the delivery times from ~Germany to the UK
1 May 2026
Reply from STRAUSS
Hello Grant,
Thank you for your review.
We are happy that you love our products and the delivery service was great. We look forward to your continued business.
Kind regards,
Tanith
Perfect work gear from a great company
Perfect work gear from a great company. Excellent quality, great service.
1 May 2026
Reply from STRAUSS
Hello David,
Thank you for your review.
We always appreciate great feedback and are very happy you like the quality of our products.
Kind regards,
Tanith
Easy purchase process.
Easy purchase process.
Easy returns process.
Not sure what's happening regarding an exchange item request as yet though, but had a swift reply to email.
30 April 2026
Reply from STRAUSS
Hello Richard,
Thank you for your review.
We always appreciate great feedback and are very happy you like the quality of our products.
Kind regards,
Tanith
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