Strata Reviews 1,618

The support received was exceptional especially from the sales rep, Bethany Harris, she was very supportive during the whole process and I am very grateful of the service received.

Buying our first home was one of the biggest steps in our lives, and we couldn’t have asked for a better person to guide us through it than Betty Harris, the Experience Manager at Dream Homes by Strata.
From day one, Betty was warm, professional, and incredibly supportive. She went above and beyond to ensure we understood every step of the process and always took the time to answer our questions—no matter how small. Her knowledge, honesty, and genuine care made what could have been a stressful experience smooth, exciting, and enjoyable.
Betty made us feel like more than just clients—she made us feel valued. Her passion for helping people find their dream homes truly shines through in everything she does.
Thank you, Betty, for making our first home-buying experience not just great, but unforgettable. We’re so grateful!
Adedolapo & Emmanuel

It has been great and wonderful to do business with Strata. They have a wonderful team. Betty has been good and professional at her job and her customer service and relation is top notch. This shows in how she listens and attend to all your concern or question. Very patient and ready to serve. Thanks so much Betty for a job well done. Thanks to all the Strata team too.

My experience with Strata has been excellent. Bethany Harris is the best 🥰🥰🥰. She was so patient and helpful. Initially I was going to try shared ownership and she said why not try full ownership. I never thought it was possible but after she said it, I explored my options and it all worked out. I moved into my new home September 2024. Thanks Strata and a big thank you Betty🤩🤩🤩🤩

Good company big and nice house we bought, good price, good staffs, Bethany Harris was wonderful, very helpful and very friendly she was always assisting us in needs. I got a very good offer deal with strata. I am very happy.

We had an amazing experience all thanks to Betty who is the experience manager. She is a remarkable, patient, proactive, professional, and she made the whole experience from purchase to move in seamless.

Betty Harris, the marketing manager at Dream Site, is truly exceptional and consistently available to provide assistance whenever required. You excel in your role, and your potential is limitless. Thank you for your unwavering support during my journey toward homeownership.

Jeff & Mally
Absolutely thrilled with the work done by Jeff & Mally over the last 2 days.
They have sorted every issue with incredible craftsmanship and the quality of work has exceeded expectations.
I highly recommend them to anyone who requires any home assistance at Strata.

Jeff
Very professional and friendly , thoroughly recommend

Jeff came round to fix some door frames and decorate around a towel radiator that was previously fixed. Jeff went above and beyond to provide a great and efficient service.

I was told today by an employee of Strata that they only have 3 people in their customer services department serving every development. Plus, their complaints department will not take phone calls.

One of many issues I've had with this builder....I tried painting the interior of my house and their paint peeled off. I have been accused that the reason this has happened was because the walls were wet. This simply isn't true, it's because they didn't primer the walls properly. Their investigation into this never involved a visit. They just theorised. 2 years in my house with paint peeling off the walls. I'm fuming!!!

Jeff came this morning to do our 6 month review, he also did all the works, top guy jeff.

So three years in our home. And what we not found after we have decided to new fridge…. While building kitchen probably 3 years ago fitters managed to damage the fridge and of course we found out it had been leaking all over wall and cause damage of wall. Covered wiring really badly on wall and still whole in wall as not managed to cover up all properly? And plugged fridges was in extension thrown under unit and not on wall?? We are planning to do new kitchen this year and I am already frightened what kind of damage we find this time. We have new build property and it’s in absolutely horrific condition and it should not be! And it’s only due negligence of people which been building it. I thought nothing can’t be that bad like our issue with leak in patio door but no… you still surprised me..

We're very happy with our Strata home at Desire in Leeds - both with the finishes and the service we received. Natalie was very welcoming from our first visit to the sales office and helped us with all our first-time buyer questions. We had a few minor snagging issues upon moving in, which Sean from the site team had fixed within a week of reporting. Great customer service!

I had a good experience with Catherine at the kiverton site in Sheffield.Thank you so much.

Jeff and Karl who came to fix the house snags were excellent. Helpful and very thorough.

Their Stata colleagues could learn from them.

If Strata did as good a job in the first place as David Innes did coming to fix the problem then they would be much better off. Nice guy who did a really great job. Couldn't fault him.

Really good communication.
Very helpful 👌

We had Barry, Jeff, and Dave come and repair our snags. I found them to all be very friendly and extremely professional! Thanks so much!

There is a reason more than 1 in 4 Strata customers on this site are submitting the lowest possible star value and that proportion of customers is growing. It isn't only about their build quality and contractor competence - which are poor. But about the way Strata's office team treat their customers from the second a deposit is paid onwards. I might have thought it was just me without reading all the accounts from others - you will see there is a pattern, it is very consistent. It must reflect the company attitude and culture top to bottom or the staff in question wouldn't keep their jobs - they wouldn't last five minutes in other organisations.