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Stoveglassshop Reviews 

1,003
•
TrustScore 5 out of 5

4.8

Glass Shop
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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company, pointing out how smooth the entire transaction is from beginning to end. Customers frequently mention that replacement parts arrive quickly and are carefully packed to ensure they remain safe during transit. People really appreciate the accurate custom sizing options and find the online store very straightforward to navigate when placing an order. Buyers often note that communication is helpful and customer support responds effectively when questions arise. However, some customers also noted issues with product sizing and finishing, explaining that specific pieces occasionally arrived with rough edges or slightly larger than requested.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the high quality and precise cutting... See more

Delivery service

People report positive experiences with delivery service, highlighting extremely professional and fast... See more

Service

Reviewers express great satisfaction and appreciation for the efficient service. Customers consistently... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with the excellent glass and high... See more

Order

Users describe positive interactions with order processes, highlighting clear instructions and helpful phone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered replacement glass and rope for my wood burner and it arrived on time, very well packaged, and was a perfect fit. Everything was exactly as described and great quality. The whole process was ea... See more

Rated 5 out of 5 stars

Easy to identify the size of glass I required with the stove lookup feature. Quick delivery and very carefully packaged. Easy to follow fitting instructions with handy hits and tips. Good quality glas... See more

Rated 5 out of 5 stars

Excellent quick delivery given that I ordered on Christmas Eve! Fit the wood burner perfectly. Made what I thought would be a big problem easily fixed and no need to ask for any help whatsoever. Highl... See more

Rated 5 out of 5 stars

I used the online process to order my log burner glass. But my glass is arched so, as the website stated, I posted a template. I called the office to check that (a) they wouldn’t post the g... See more

Company details

  1. Glass Shop
  2. Glass and Mirror Shop
  3. Glass Cutting Service
  4. Glass Manufacturer
  5. Glass Merchant

Written by the company

Replacement Stove Glass Our replacement stove glass gives you the highest quality heat resistant “ceramic” glass (which is completely clear and transparent) at the best possible price since we calculate the cost of your replacement glass to the nearest square millimetre, which saves you money.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,003)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Brilliant!

Brilliant!! Excellent service from start to finish. I would definitely return to this company for a fast efficient service. I was anxious ordering online but they have systems to ensure you receive the correct product. Thank you!

6 February 2025
Rated 5 out of 5 stars

Fantastic company

Fantastic company. Provided excellent customer communication and support. Product was cut to exact measurements and of a high quality. Well packaged and delivered on time. Would highly recommend.

24 February 2025
Rated 5 out of 5 stars

Very prompt service

Very prompt service, clear website. Shame there was no option to collect as we could have popped over from Ilkley easily, and saved the delivery charge.

21 February 2025
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Reply from Stoveglassshop

Hi Wendy, thank you for shopping with us! I'm glad you found the website easy to use. For future reference, collection is available free of charge and is the last delivery option at checkout.

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