Steven Brown Art Reviews 

754
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, most reviewers were unhappy with their experience overall. Many people encountered significant issues with customer service, often finding it unresponsive or non-existent, with calls being disconnected or emails ignored. Customers frequently reported problems with product quality, including items arriving damaged, being faulty, or not matching advertised descriptions. Delivery was also a common source of frustration, with many orders being delayed, never arriving, or experiencing issues with couriers. However, some customers also noted positive aspects. A number of people were satisfied with the product quality and design, describing the artwork as wonderful, vibrant, and excellent. Some reviewers experienced quick delivery and well-packaged items, while others praised helpful customer service that resolved their issues.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some customers expressing delight with their... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising the excellent quality,... See more

Customer service

People report ambiguous experiences with customer service, with some consumers praising the excellent and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick dispatch... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting easy ordering processes... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Would not use them again. Delivery was overdue, product was damaged. Tried to call customer services several times and at best was kept hanging on usually there was no response whatsoever. Emailed... See more

Company replied

Rated 1 out of 5 stars

I have bought several canvases and products over the years and others have bought lots for me and I have always been pleased with the quality and service. However, I received my 6th 30x30 canvas whi... See more

Rated 1 out of 5 stars

Chopping broad peeling already, waste of money. Only lasted a few weeks even though I only ever wiped it with a damp cloth. ordered splash back they sent it to my old address, no option to change add... See more

Rated 1 out of 5 stars

This company is a joke. Shocking quality products being sent out at high cost. The coasters had no cork backing and cut to a wrong size and if you read out reviews they accurately reflect this shoddy... See more

Company replied


Company details

  1. Artist
  2. Home Goods Store

Written by the company

Steven Brown Art is the home of the Highland Cow McCoo's! The UK's number one artist's work is available on Canvases, Mugs, Glass Chopping Boards and much more!


Contact info

2.7

Poor

TrustScore 2.5 out of 5

754 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(754)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

YOU’VE HAD A DATA BREACH!

Purchased print from you years ago and they were great. What isn’t great is the fact you’ve had a data breach and some hacker or other has stolen data from you relating to some of your former customers. I get regular spam emails from “you” offering me a Heather McCoo wooden clock at 90% off. These emails are relentless and so many people might believe them to be true.

Until you do something about it, I’d hope that nobody uses your website for purchases as they may well get scammed!

Buyer beware

29 January 2024
Unprompted review
Rated 2 out of 5 stars

Really disappointed

Sort but I have bought a lot of his products so I was so disappointed when my blanket arrived. It’s so thin and it’s certainly not fleece it’s like cheap wadding. Overlocked edges not finished off. Certainly not worth the price.

7 January 2024
Unprompted review
Rated 5 out of 5 stars

Spotted cushion online and I am a…

Spotted cushion online and I am a first-time customer. I found information on website helpful when making choices and easy to order. Professional delivery service, kept up to date with progress of delivery and arrived on time. Thank you to all the team, I am delighted with the quality of item and will shop again.

27 December 2023
Rated 3 out of 5 stars

I bought some Christmas cards.Sadly…

I bought some Christmas cards.Sadly they weren’t as vibrant colours as I have grown to love so I am disappointed.I worry that the quality of products is going down hill as my purchase before this wasn’t a great fit or gain vibrant colours

27 December 2023
Rated 5 out of 5 stars

Absolutely Brilliant

Just had my suitcase delivered and it is even nicer than I hoped for. This suitcase looks too nice to hand over to a baggage handler so train journeys only for this one. The artwork is fabulous and well worth waiting for as all items are made to order.

14 December 2023
Unprompted review
Rated 1 out of 5 stars

Shockingly slow. 2 week delivery.

Ordered on the 4:12:23. To be told I will not receive it before 21st Dec. Xmas cards and paper in the order. No good to me as missed the cut off. Customer service very nice but shipping time I am told is because everything is made to order!!! How can cards and wrapping paper not be ready at this time of year!!!

14 December 2023
Unprompted review
Rated 1 out of 5 stars

I ordered my item a week ago still not…

I ordered my item a week ago still not arrived despite being charged £4.95 postage. It was for a friend visiting for the day so really annoyed as it’s not arrived. I’ve tried phoning and no one is answering the phone. Terrible service !!!!

13 December 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely Delighted With My Mug!

This is my second latte mug now from Steven Brown - this time I’ve gone festive! I use different coffee cups for different times of the day (don’t ask) and love this one soo much I am now using it twice a day! And that’s massive for me!

24 November 2023
Rated 1 out of 5 stars

Shocking customer service

I have a number of SBA pieces in my home and never had a problem with the service, so thought I would buy one as a present. This time it has been shocking and I will never buy from them again. I placed an order and on the 10th working day (as it says 7-10 working days) I had no confirmation of dispatch so I contacted them to be told it would in their words and on email "absolutely be dispatched" LIES. I rang the following day to be told it hadnt been but that it would be in the next 24 hours, and that they would refund my postage (£10.99). I got a notification the following day that it had been dispatched and despite being with the courier didnt arrive until 4 days later. Too late for when it was needed, I had to buy an alternative present. Yesterday I had to chase them as I still hadnt had refund of the postage to be LIED to again and told there was an issue with the system - ie the person I spoke to hadnt dealt with it.

7 December 2023
Unprompted review
Rated 5 out of 5 stars

I love Gordon McCoo

Order my Steven Brown art. I needed to know when I would receive it. My email was answered promptly. My canvas art work arrived, well packed and now looks absolutely gorgeous on my wall. I love my Gordon McCoo with his little Bee on his nose. Excellent service thank you.

24 November 2023

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