Sadly, from being an amazing company, now just create stress 3 x items “lost” by courier which they have been investigating since November Large suutcase the lock failed straight away, I now can’t... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Would not use them again. Delivery was overdue, product was damaged. Tried to call customer services several times and at best was kept hanging on usually there was no response whatsoever. Emailed... See more
Company replied
Chopping broad peeling already, waste of money. Only lasted a few weeks even though I only ever wiped it with a damp cloth. ordered splash back they sent it to my old address, no option to change add... See more
Company details
Written by the company
Steven Brown Art is the home of the Highland Cow McCoo's! The UK's number one artist's work is available on Canvases, Mugs, Glass Chopping Boards and much more!
Contact info
Heritage House, DE7 5UD, Ilkeston, United Kingdom
- 01292 848088
- help@stevenbrownart.co.uk
- stevenbrownart.co.uk
2.7
Poor
749 reviews
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First time buying anything bought 2…
First time buying anything bought 2 canvas’s plus clock cuff links & apron colours are vibrant one of the canvas had a line on top corner plus canvas was too loose one Email to company & a replacement canvas was sent out will definitely be buying more
24 April 2026
Unprompted review
Reply from Steven Brown Art
Thank you so much for your lovely review and for choosing Steven Brown Art for your first purchase!
We’re delighted to hear that you’re happy with the vibrant colours across your items, and it’s great to know our team was able to quickly resolve the issue with your canvas.
We really appreciate your understanding and kind words, and we look forward to welcoming you back again soon.
Kind regards,
Steven Brown Art Team
Colour in my life
After purchasing multiple things from Steve Brown Art with ease I have to say my splash back is my jewel in the crown. Love everything I bought ❤️
19 February 2026
Unprompted review
Reply from Steven Brown Art
,Hi there,
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you’ve enjoyed shopping with us and that your splashback is the jewel in your crown – what a lovely way to put it! ❤️
It means the world to us that you love everything you’ve purchased, and we truly appreciate your continued support.
Best wishes
The Steven Brown Art Team
Feeding station finery …
The product looked gorgeous on the site so when it went on sale I was thrilled. Our whippet thinks her feeding station is great! The frame is sturdy and the bowls are a great size. I am thrilled to bits with this product which was thoroughly well-packaged and delivered a few days after dispatch. Great site!
21 March 2026
Unprompted review
Reply from Steven Brown Art
Hi there,
Thank you so much for your fantastic review! We’re absolutely delighted to hear how pleased you are with your purchase – and even better that your whippet is loving her new feeding station too!
It’s great to know the quality, packaging, and delivery all hit the mark, and that you had a positive experience shopping with us. Your kind words truly mean a lot to the whole team.
Thanks again for your support – it’s very much appreciated!
Best wishes,
The Steven Brown Art Team
Received a voucher for my birthday not able to redeem
Received a voucher for my birthday, unfortunately I had been ill and didn't read the voucher was only valid for 9 months! Most vouchers are at least 12/24 months or longer. Contacted them, eventually got a reply and they weren't interested. No exceptions even though they've had the money! Very disappointed and won't be ever ordering.
17 March 2026
Unprompted review
Reply from Steven Brown Art
Hi Frances,
Thank you for your review, and we’re very sorry to hear about the difficult year you’ve had — we do hope you’re feeling much better now.
We completely understand how disappointing it must have been to find your voucher had expired. As mentioned, our gift cards are valid for 9 months from the date of purchase, which is outlined at the time of purchase.
However, after reviewing your case, we did make an exception and have since reissued your £50 gift card as a goodwill gesture, which has now been sent to the original email address. We’re really pleased we were able to resolve this for you.
We’re sorry to hear you felt disappointed initially, but we do always try to help where we can. If there’s anything further you need, please don’t hesitate to get in touch.
Kind regards,
The Steven Brown Art Team
always love my purses from steven brown
12 March 2026
Unprompted review
Reply from Steven Brown Art
Thank you so much!
We’re delighted to hear you always love your purses — that really means a lot to us. We hope you continue to enjoy them for a long time to come!
Thanks again for your support,
The Steven Brown Team
Ignored for 4 weeks - sold overpriced cushions
Terrible customer service who replied to ONE email saying they’ll replace my faulty cushions and then 4 weeks worth of my emails back to them they’ve not answered one more email??
I’ve been on hold to the phone number twice and nobody answers ! Don’t ask me to email or phone in your reply below because I’ve been doing this for 4 weeks. Total ripped off for over £70 worth of cushions.
5 March 2026
Unprompted review
Reply from Steven Brown Art
We’re very sorry to hear about your experience and completely understand how frustrating this must have been.
We’d like to sincerely apologise as we did not receive the follow-up emails you mentioned, which is why this was not picked up and resolved sooner. However, we’re glad we were able to speak with you after your review and get everything sorted.
This is certainly not the level of service we aim to provide, and we’re currently reviewing our processes to ensure situations like this don’t happen again.
Thank you for your patience, and we truly appreciate the opportunity to put things right.
Kind regards,
The Steven Brown Team
Great company.
I've had numerous items from Steven Brown and never had a problem with the produces or delivery. Love the artwork and the support given.
14 March 2026
Unprompted review
Reply from Steven Brown Art
Thank you so much for your continued support!
We’re absolutely delighted to hear that you’ve had such positive experiences with both our products and delivery. It really means a lot to us that you love the artwork and feel supported by our team.
Your kind words truly make our day — thank you for being such a valued customer!
Kind regards,
The Steven Brown Team
The company kindly honoured a sale…
The company kindly honoured a sale order i had not managed to process due to unforseen family circumstances.
The beautiful aprons were despatched the next working day and arrived by courier today.
Very happy customer.
11 March 2026
Unprompted review
Reply from Steven Brown Art
Thank you so much for your lovely review!
We’re really pleased we could help and honour your order during what sounds like a difficult time. It’s wonderful to hear that your aprons arrived quickly and that you’re happy with them.
Your kind words mean a great deal to our team, and we truly appreciate your support.
Wishing you all the very best,
The Steven Brown Team
Do not use this company
I have a couple of huge pieces of artwork from Steven Brown Art; one canvas and one print. Ordered years ago and are fabulous. Fast forward to 2026 and now not so good. Ordered a canvas and worktop protector almost a month ago. I was told delivery would be on 23 February. Nothing received. Emailed a week later and was told they are "investigating". Emailed again a week after that and apparently they are still "investigating". I wish I'd checked Trustpilot before ordering because it seems this is now normal for Steven Brown Art and, if you do receive your items, they are bad quality. I have now raised a Chargeback with my credit card and am hoping to get my money back.
14 February 2026
Unprompted review
Reply from Steven Brown Art
We’re really sorry to hear about your recent experience, and we completely understand your frustration.
Thank you for your previous support over the years — it means a great deal to us, which makes it even more disappointing to hear that this order has not met expectations. This is certainly not the level of service we aim to provide.
We sincerely apologise for the delay and for the lack of clear updates while your order has been under investigation. We appreciate how frustrating this must feel, especially after waiting so long.
Please be assured that we take this feedback very seriously and are working hard to improve both our delivery times and communication. We would really like the opportunity to look into this further for you and help resolve things as quickly as possible. If you’re open to it, please contact us directly with your order details so we can prioritise this for you.
We’re truly sorry again for the inconvenience caused and appreciate you bringing this to our attention.
Kind regards,
The Steven Brown Team
Quality company quality products
Quality products when taking into consideration no stock is held and everything is made to order. Fantastic delivery time from time of order to production to delivery. The quality of materials and design is second to none and as soon as received first order was so happy I ordered more products. Was small issue with one item in first delivery but was resolved on the same day of raising the issue with customer service. Very satisfied from start to finish a lot of negative reviews here can't understand why great company great people great product thank you Steven Brown art
2 March 2026
Unprompted review
Reply from Steven Brown Art
Thank you so much for your fantastic review!
We’re absolutely delighted to hear how happy you are with both the quality of our products and the service you received. As a made-to-order business, it means a lot that you recognise the care and attention that goes into each piece.
We’re also really pleased we could resolve the issue with your first order quickly — our team always aims to provide the best possible support.
Your kind words and continued support truly mean the world to us, and we’re so grateful you chose to order again.
Thank you again for your support of Steven Brown Art!
I have purchased a number of items to…
I have purchased a number of items to send to my son in Canada. They have always been fabulous quality and design. I am going to Canada next year as my son's going to be 40 and I am going to be 60. Last time I went I bought a suitcase from amazon and it was far too big. I am a proud Scot so when I saw this I thought fabulous a smaller case with no other than heather mc coo on it. I thought it was an offer from you as it was addressed to me. I am so angry with myself for falling for it. I had no idea the real price of the suitcases to begin with. You can imagine my disappointment when I went to check on the size. I can't believe it. How can people do such a dispicable thing. I am not savvy when it comes to the internet. I have read since that this has happened to many people. Surely there is something your company can do Steven Brown? Will not be purchasing in the future until this can be sorted out! Regards, Sharon
24 February 2026
Unprompted review
Reply from Steven Brown Art
Hi Sharon,
Thank you so much for your kind words about our designs — it truly means a lot to us. We’re so sorry to hear about your recent experience, and completely understand how upsetting and frustrating this must have been.
Unfortunately, this does sound like a scam and not a genuine offer from our company. Please know that we are taking this issue very seriously and are doing everything we can to report and shut down these fraudulent adverts and websites as quickly as possible. It’s incredibly disappointing for us as well to see our customers affected in this way.
We would always recommend purchasing directly through our official website or trusted retailers to ensure you receive genuine products at the correct price.
We completely understand your concerns and your hesitation, and we are genuinely sorry that this has impacted your trust. If there’s anything further we can do to support or advise, please don’t hesitate to reach out to us directly.
Kind regards,
The Steven Brown Team
Still enjoying my purchases
I have purchased two large canvas prints and a wooden clock over the past year from Stephen Brown Art and each time the item arrived well packaged and the quality was excellent. The colourful designs receive lovely compliments from visitors and they cheer me up on a dreary day.
7 February 2026
Unprompted review
Reply from Steven Brown Art
Thank you so much for your wonderful review and for your continued support over the past year.
We’re absolutely delighted to hear that you’re so pleased with your canvas prints and wooden clock, and that everything arrived safely and well packaged. It’s especially lovely to know the colourful designs brighten your day and receive compliments from visitors — that’s exactly what we hope our artwork does!
Thank you again for choosing Steven Brown Art. It truly means a lot to us.
Fantastic company and excellent products
Fantastic company and excellent products
9 February 2026
Unprompted review
Reply from Steven Brown Art
Thank you for the fantastic 5 stars! It really means a lot to our small team. We’re so pleased you’re enjoying your order and appreciate you taking the time to share your feedback.
Customer service has declined order…
Customer service has declined order arrived damaged another order never turned up still waiting for refund after returning item numerous emails and phone calls
3 February 2026
Unprompted review
Reply from Steven Brown Art
We’re very sorry to hear about your experience and understand how frustrating this must be for you — this certainly isn’t the level of service we aim to provide.
We’d really like to look into this matter further and help resolve it for you. Please could you contact our Customer Service team directly so we can assist as quickly as possible?
Phone: 01292 848088
Email: help@stevenbrownart.co.uk
Thank you for bringing this to our attention — we hope to hear from you soon so we can help put things right.
Kind regards,
Steven Brown Art Team
Sadly just fob you off
Sadly, from being an amazing company, now just create stress
3 x items “lost” by courier which they have been investigating since November
Large suutcase the lock failed straight away, I now can’t open it
Small claims court here I come, can’t afford to lose over £300!
21 November 2025
Unprompted review
Reply from Steven Brown Art
We’re very sorry to hear about your experience and understand how frustrating this must be for you — this certainly isn’t the level of service we aim to provide.
We’d really like to look into this matter further and help resolve it for you. Please could you contact our Customer Service team directly so we can assist as quickly as possible?
Phone: 01292 848088
Email: help@stevenbrownart.co.uk
Thank you for bringing this to our attention — we hope to hear from you soon so we can help put things right.
Kind regards,
Steven Brown Art Team
Great looking art but won’t buy from again.
My canvas arrived yesterday and amazingly in one piece. This is the third order we have placed with Steven Brown but something has seriously gone wrong in recent times for this organisation. Sadly, so long as they continue to use yodel we will not be placing any further orders and will be warning anyone that asks about our prints about the likely headache and delays they will face.
Our print went out for delivery on Wednesday, no attempt to deliver. Out for delivery on Thursday, no attempt to deliver, out for delivery on Friday, no attempt to deliver, out for delivery yesterday, arrived at 23:16. What courier in their right mind delivers until almost midnight?
Worse still he just left it on our doorstep and walked off despite the house being in darkness as we were all asleep. In the tracking app all the options for delivery to neighbours, safe place, collection point extra were not allowed meaning I had to wait in each day hoping when it said it was out for delivery, it would actually get delivered. Somehow though it’s ok for him to make customers watch on the map as he drives around for 4 days, covering lots of streets around my city and not until the 4th day of driving around did he decide to try and deliver it but instead of ensuring we are home at 23:16 he just left it in full view of the street and walked off.
We love this art and will continue to enjoy each but something has seriously gone wrong when compared to the last two orders we placed a few years back. So frustrating in not being able to contact them by phone due to not enough agents then being hung up on by an automated message or the courier and instead dealing with Yodels chat system only to go around in circles with agents lies by “it’s been escalated” or “it will definitely arrive today” or having to email Steven Brown and get no reply.
This will however be the last order we place and will be advising others to think twice before placing and order with this company.
1 February 2026
Unprompted review
Reply from Steven Brown Art
Thank you for taking the time to leave such detailed feedback. We’re really sorry to hear about the delivery experience you had — we completely understand how frustrating that must have been, especially having to wait several days while it showed as “out for delivery.”
We’re very pleased that your canvas arrived safely and that you love the artwork, particularly as this is your third order with us. That loyalty truly means a lot.
However, once an order has been dispatched and is with the courier, the delivery schedule and driver conduct are unfortunately outside of our direct control. That said, this is absolutely not the standard we expect from any delivery partner, and we will be feeding your comments back to the courier as feedback like this is important.
We’re also sorry if you felt communication from our side wasn’t what it should have been — that’s certainly not the experience we want for our customers.
Thank you again for your honest feedback. We genuinely appreciate your support over the years and are sorry this experience has left you feeling this way.
Once they get your email, the spam will NEVER stop!
I used to feel sorry for Steve Brown, I thought his site must have been hacked. It appears that may not have been the case - instead he has sold out to a company that believes in aggressive marketing. I am thoroughly sick of receiving offers for stuff I don't want and they completely ignore the 'unsubscribe' option. AVOID.
24 January 2026
Unprompted review
Reply from Steven Brown Art
We’re really sorry to hear how you’re feeling and appreciate you taking the time to share your feedback.
We certainly don’t want anyone to feel frustrated by our emails, and we do respect unsubscribe requests. If you’re still receiving communications after unsubscribing, that’s absolutely something we’d like to investigate and resolve for you as quickly as possible.
Please could you email us directly at help@stevenbrownart.co.uk
with the email address that’s receiving the messages? We’ll look into it straight away and make sure it’s sorted.
Thank you for bringing this to our attention.
Sometimes the fault is not always mechanical...clock hands can get flattened together during shipping.
My clock is one of 6 pieces purchased.
However, when it stopped working after a few minutes I was gutted and I thought it was faulty. IT WASN'T.
It seems that delivery can sometimes push the clock hands down so they end up getting caught on one another but not in an initially noticeable way.
By lifting them up a fraction, gently at the top and bottom. The problem resolves.
So glad I sussed it out as loved my clock and even though I was offered a replacement I lifted the clock hands up a fraction so the ends don't catch and now it works.
You might need a few attempts but I'm v.happy with clock now the problem has been resolved.
22 January 2026
Unprompted review
Reply from Steven Brown Art
Thank you so much for taking the time to share this — we really appreciate it!
You’re absolutely right, occasionally during transit the clock hands can shift slightly and end up touching, which can stop the mechanism from moving freely. We’re so glad you were able to spot this and gently adjust them.
It means a lot to hear how much you love your clock — especially as this is your second purchase with us! Thank you as well for your patience and for highlighting this tip, as it may really help other customers.
If you ever need anything at all, we’re always here to help. 😊
Ordered a month ago and still hasnt arrived
Ordered a month ago and still haven't had any message saying it has been shipped and hasnt arrived. Not impressed with the service received
24 December 2025
Unprompted review
Reply from Steven Brown Art
We’re really sorry to hear about your experience, and we completely understand how frustrating this must be. This is certainly not the level of service we aim to provide.
thank you for the feedback
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