Went in for coffee - came out with 2 new settees to replace 2 x 20 year old ones Found the experience friendly and professional Very good selection of quality furniture Staff extremely helpful... See more
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Very informative. The elgin store staff couldn't of been anymore helpful and kind from start to finish. Stefhanie communication was on point and very welcoming and happy approach 😊. Thank you. There... See more
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Great service from Rudy (who was supported by Conor & Darren). Rudy was super helpful in getting both our kitchen table & stools and dining table and chairs ordered today in Tillicoultry store. Lovel... See more
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Visited garden centre at Sterling Tillicoultry and was assisted by sales lady Sharon who was extremely helpful, answering questions and measuring sizes. Sharon was very patient and nothing was... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very happy bed purchase
Our bed purchase went very smooth with the help of Evija Rube. Evija has a lovely quiet helpful manner and was able to answer all our questions. She is extremely knowledgeable about the products being sold. Even when we changed our mind and returned to the bed department, Evija greeted us with kindness and care ensuring the change we asked for went smoothly. Evija is a credit to Sterling Home.
4 July 2026
Unprompted review
Reply from Sterling Home
Hi Jackie
Thank you so much for your wonderful review.
We’re delighted to hear that Evija provided such a positive experience during your bed purchase. Her calm, knowledgeable, and customer-focused approach is exactly the level of service we strive to deliver, and it’s fantastic to know she was able to answer all your questions and support you through your decision-making process.
We’re especially pleased that when you returned to make changes to your order, Evija ensured everything was handled smoothly and with genuine care. Your kind words about her professionalism, patience, and expertise will mean a great deal to her.
Thank you for choosing Sterling Home. We truly appreciate your feedback and look forward to welcoming you again in the future.
Kind Regards
The Sterling Home Team
Staff very helpful
Staff very helpful. What always reduces your score is all the add ons! You know a customer cannot pick up a sofa and requires delivery so include this cost in your pricing of the product! You mis represent the cost then add a disgusting delivery charge on to the price! Not impressed
23 May 2026
Reply from Sterling Home
Hi Lynn
We're pleased to hear that you found our staff helpful, and we appreciate you taking the time to share your concerns regarding our pricing and delivery charges.
We understand your frustration and are sorry that the additional delivery cost left you feeling disappointed. We aim to be as transparent as possible with our pricing, but we appreciate that delivery is an essential part of purchasing larger items such as sofas and that these charges can have a significant impact on the overall cost.
Your comments have been noted and will be shared with the relevant team as we continually review how we present our pricing and delivery information to customers.
Thank you again for your feedback and for choosing us, we really appreciate your support.
Kind Regards
The Sterling Home Team
Reply from Sterling Home
Hi Mark
Thank you for your kind words!
We're delighted to hear that Steve made the process straightforward and simple for you. I'll be sure to pass along your feedback to him. We really appreciate your support and are pleased we could provide a perfect experience.
Kind Regards
The Sterling Home Team
The best experience finding our new…
The best experience finding our new dining table
Staff at Sterling are always so friendly, helpful and knowledgeable
It made finding what we needed that much easier
Thank you
12 June 2026
Unprompted review
Reply from Sterling Home
Hi Claire
Thank you so much for your wonderful review.
We're delighted to hear that you had such a positive experience finding your new dining table with us. Our team takes great pride in providing friendly, helpful, and knowledgeable service, so it's fantastic to know they made the process easier for you.
We truly appreciate your kind words and your custom. We hope you enjoy your new dining table for many years to come, and we look forward to welcoming you back to Sterling again soon.
Kind Regards
The Sterling Home Team
Fault in Leather of new chair
I am really sad to write this. Previously excellent customer service but on this occasion extremely poor. Been left with faulty chair, all agreed visible flaw/mark on chair. We are having to pursue full refund through legal processes. All we want is our money back now but this is not forthcoming. Advice is do not buy from Sterling, as if there is an issue we have found the whole process difficult and stressful. Really disappointed as my previous experience was excellent.
1 July 2026
Unprompted review
Reply from Sterling Home
Dear David
Thank you for taking the time to share your feedback. We are sorry to hear that you remain disappointed with the outcome. We are also very sad to receive this feedback.
Following a thorough investigation of the chair and the concerns raised, no fault has been identified. We appreciate that this is not the outcome you were hoping for, and we understand your frustration.
We will continue to support you in line with our processes. Our team remains available to answer any questions you may have and to discuss the matter further.
We value all customer feedback and regret that your experience has not met your expectations on this occasion.
Kind Regards
The Sterling Home Team
Steve and Donald have made this…
Steve and Donald have made this experience great didn’t rush us or try and sell us something we didn’t need. Would highly recommend both of them if you are buying furniture. The main reason we came back to buy sofa was because of these 2 gentleman.
2 July 2026
Unprompted review
Reply from Sterling Home
Hi Claire
Thank you for your fantastic review!
We're delighted to hear that Steve and Donald made such a positive impression during your visit. Providing helpful, honest advice without any pressure is exactly the experience we strive to offer, and it's wonderful to know that their service was a key reason you returned to purchase your sofa.
We'll be sure to pass on your kind words to both Steve and Donald—they'll be thrilled to receive your recognition.
Thank you for choosing us and for your recommendation. We hope you enjoy your new sofa for many years to come!
Kind Regards
The Sterling Home Team
Sales staff well informed and helpful
Sales staff well informed and helpful. Delivery on time, furniture assembled efficiently with helpful advice. Well done all round.
21 May 2026
Reply from Sterling Home
Dear Mr Campbell
Thank you for your kind feedback.
We're delighted to hear that our sales team was knowledgeable and helpful, and that your delivery and furniture assembly went smoothly. It's especially pleasing to know that our team was able to provide useful advice throughout the process.
We truly appreciate you taking the time to share your experience and will be sure to pass your kind comments on to everyone involved.
Thank you for choosing us, and we hope you enjoy your new furniture for many years to come.
Kind Regards
The Sterling Home Team
The assistant was very helpful never…
The assistant was very helpful never rushed or Applied any pressure certainly offered a range of alternative display goods
17 June 2026
Reply from Sterling Home
Hi Alan
Thank you so much for your kind feedback.
We’re delighted to hear that our assistant made you feel comfortable and well-supported throughout your visit. Providing helpful guidance without pressure and offering a wide range of options is something we always strive for, so it’s great to know we got it right.
We truly appreciate your comments and hope to welcome you back again soon.
Kind Regards
The Sterling Home Team
Thanks Matt
Great customer service and knowledge from Matt in the Aberdeen store. Delighted with our two new sofas.
30 June 2026
Unprompted review
Reply from Sterling Home
Hi Derek
Thank you so much for your lovely review!
We’re delighted to hear that Matt provided great customer service and product knowledge during your visit to our Aberdeen store. It’s wonderful to know you’re so pleased with your new sofas, enjoy them!
We really appreciate your recommendation and look forward to welcoming you again in the future.
Kind Regards
The Sterling Home Team
Love the items I bought from here
Love the items I bought from here, staff very helpful and kept up to date about progress of purchase, delivery and installation first class, highly recommended.
21 January 2026
Reply from Sterling Home
Thank you so much for your lovely feedback!
We’re delighted to hear that you’re happy with your purchase and that our team was able to support you throughout the process.
Keeping our customers informed and delivering a smooth experience from order through to installation is something we take great pride in.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. If there’s anything more we can help with in the future, please don’t hesitate to get in touch.
Kind Regards
The Sterling Home Team
That customers are always treated with respect which we were
Always were very respectful and listened to what we had to say all very very positive
19 May 2026
Reply from Sterling Home
Hi Frances
Thank you so much for your kind feedback.
We’re delighted to hear that you were treated with respect and that our team took the time to listen and support you, that’s exactly the experience we aim to provide for every customer.
I’ll be sure to pass your lovely comments on to the team at Uddingston, as they’ll really appreciate it.
We hope to welcome you back again soon!
Kind Regards
The Sterling Home Team
Great service
The professional, friendly, helpful lady who served me today.
Very knowledgeable and nothing was to much trouble.
30 June 2026
Unprompted review
Reply from Sterling Home
Hi Sandra
Thank you so much for your kind review.
We’re delighted to hear that you had such a positive experience and that our team member was able to provide friendly, knowledgeable service. We’ll be sure to pass on your lovely feedback.
We look forward to welcoming you again soon!
Kind Regards
The Sterling Home Team
Quick and east to order at store
Quick and east to order at store. Delivery made on 29/6/26 as arranged without any problems
3 June 2026
Reply from Sterling Home
Hi David
Thank you so much for your lovely review!
We’re delighted everything went smoothly from ordering to delivery. Your feedback means a lot to us, and we look forward to helping you again in the future.
Kind Regards
The Sterling Home Team
Amy Ireland is very good.
Amy Ireland helped us today providing lots of relevant info while at the same time not being at all pushy. She is going to send fabric samples to our home to assist in our decision making.
28 June 2026
Unprompted review
Reply from Sterling Home
Hi Dave
Thank you for your lovely feedback. We’re so pleased to hear that Amy provided helpful, informative service without any pressure. Making sure our customers feel confident in their choices is really important to us, and we’re glad the fabric samples will support you in your decision. We’ll be sure to pass your kind comments on to Amy.
Kind Regards
The Sterling Home Team
Carpets at Sterling - where else!!!
We have shopped at Sterling Home Store many times over the years and are always impressed by the professionalism of the staff.
Todays experience was up to the usual standard.
28 June 2026
Unprompted review
Reply from Sterling Home
Hi Nancy
Thank you for your continued support and for taking the time to share your feedback. We’re delighted to hear that your experience matched the high standards you’ve come to expect from us over the years. Your kind words about our team’s professionalism mean a great deal, and we look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Steve was great
Steve was great, only in the shop for 5 mins found a sofa after a 2 year search.
28 June 2026
Unprompted review
Reply from Sterling Home
Hi Josh
Thank you so much for your wonderful feedback! We're delighted to hear that Steve was able to help you find the perfect sofa so quickly after such a long search. We'll be sure to pass on your kind words to him. Enjoy your new sofa!
Kind Regards
The Sterling Home Team
Great service and very friendly staff.
We had great service from Donna Rae. She was very helpful and very patient with us, while we were choosing our colour scheme for our furniture.
She is very friendly and made us feel at ease throughout both of our visits. Thank you.
27 June 2026
Unprompted review
Reply from Sterling Home
Dear Lynn
Thank you so much for your kind words. We’re delighted to hear that Donna made such a positive impression during your visits.
Providing helpful, patient, and friendly service is exactly what we strive for, so it’s great to know Donna made you feel at ease while choosing your furniture. We’ll be sure to pass on your lovely feedback to her.
We really appreciate your review and hope you enjoy your new furniture!
Kind Regards
The Sterling Home Team
Nice flooring…
Pleased with kitchen flooring and most of the customer service. Clive was very helpful and understanding.
We initially chose flooring which when it arrived had an overall green look. We wanted a replacement which was eventually upheld but had to pay
extra for returning the flooring £500 which
still seems ridiculous. The fitter Stevie was great.
1 June 2026
Unprompted review
Reply from Sterling Home
Hi Carole
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you’re happy with your kitchen flooring overall and that both Clive and Stevie made such a positive impression. We’ll be sure to pass on your kind comments to them.
We’re sorry to hear about your experience with the initial flooring choice and understand how disappointing it must have been when it didn’t meet expectations. While we’re glad we were able to agree on a replacement albeit with unavoidable additional charges.
Thank you again for your comments and of course for shopping with us.
Kind Regards
The Sterling Home Team
Pleased with my carpet and the ftting
Pleased with my carpet and the ftting. Staff were very helpful when ordering. My only complaint was that I had to ring, more than once, to get a copy of the sales form which I had not received. Also, conformation of my payments made.
17 June 2026
Reply from Sterling Home
Hi Jinty,
Thank you for your feedback.
We’re delighted to hear you’re pleased with your carpet and the fitting, and that our team were helpful when placing your order.
We are very sorry, however, that you had to contact us more than once to receive your sales form and payment confirmations. That’s not the standard of service we aim to provide, and we appreciate you bringing this to our attention so we can address it internally.
We hope you enjoy your new carpet and thank you for choosing Sterling Home Uddingston.
Kind Regards
The Sterling Home Team
Going to Sterling Store to buy a new Chair.
On arriving at the store and we went to the payment desk to ask for assistance as my Brother has got special needs.
The person there went on the tannoy and called for a sales assistant who appeared within a very short time she was called Catherine and looked after us throughout the process explaining things all the way.
19 June 2026
Unprompted review
Reply from Sterling Home
Hi Roy,
Thank you for your lovely feedback.
We’re so pleased to hear that Catherine was able to assist you so quickly and provided clear, attentive support throughout your visit. It’s especially important to us that every customer feels comfortable and well looked after, and we’re glad Catherine made your experience a positive one.
We will be sure to pass on your kind comments to Catherine and thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
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