We were at Sterlings mid afternoon on 12th August. The shop was quiet and we were there to purchase 2 new beds. Our assistant Evija Rube was first class. Knowledgeable about the products, had excell... See more
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Visited garden centre at Sterling Tillicoultry and was assisted by sales lady Sharon who was extremely helpful, answering questions and measuring sizes. Sharon was very patient and nothing was... See more
Company replied
Absolutely amazing store . Every department is beautifully presented and a vast choice of furniture available . Amy was wonderful and went the extra mile sorting out our purchase . Sterling Home great... See more
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We had the most amazing service from Elijah Rube who helped us buy. New mattress for my elderly friend She was kind and very understanding. Very supportive and helpful.
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
76 Moss Road, FK13 6NS, Tillicoultry, Scotland, United Kingdom
- 01259 750655
4.7
Excellent
910 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Staff were so accommodating
Staff were so accommodating, even when I changed my mind to another sofa last minute.
5 August 2026
Fabulous customer service and great…
Fabulous customer service and great range of sofas
Lauren Grant was especially helpful. Sterling are lucky to have her
19 August 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi there,
Thank you for taking the time to leave your wonderful feedback.
We're thrilled to hear that you received fabulous customer service and found a great range of sofas to choose from.
Lauren Grant will be delighted to know that she made such a positive impact on your experience. We’re very proud of our team, and it’s fantastic to hear that Lauren was especially helpful throughout your visit.
We hope you enjoy your new sofa, and we look forward to welcoming you back in the future.
Kind Regards,
The Sterling Home Team
We had the most amazing service from…
We had the most amazing service from Elijah Rube who helped us buy. New mattress for my elderly friend
She was kind and very understanding. Very supportive and helpful.
18 August 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi There ,
Thank you for taking the time to share your experience. We’re delighted to hear that Evijia Rube provided such amazing service while helping you and your elderly friend choose a new mattress.
It’s wonderful to know that she was kind, understanding, supportive, and helpful throughout the process.
We understand how important it is to find the right mattress, and we're pleased that Evijia made the experience comfortable and reassuring and will be sure to pass on your lovely comments to her.
Thank you again for your feedback, and we hope your friend enjoys many restful nights on their new mattress.
Kind Regards,
The Sterling Home Team.
Reply from Sterling Home - Tillicoultry
Hi Susan,
Thank you for your kind feedback.
We're delighted to hear that our team was helpful during your visit to our Tillicoultry store.
We believe in giving customers the time and space to make the right decision for their home, so it's wonderful to know this made a positive difference to your experience.
We appreciate your support and hope you enjoy your new sofa for many years to come.
Kind Regards,
The Sterling Home Team
Reply from Sterling Home - Tillicoultry
Hi Richard,
Thank you for your kind feedback.
We're delighted to hear that you found our team really helpful and pleasant to deal with.
We really appreciate your support and look forward to assisting you again in the future.
Kind Regards
The Sterling Home Team
Absolutely amazing store
Absolutely amazing store . Every department is beautifully presented and a vast choice of furniture available . Amy was wonderful and went the extra mile sorting out our purchase . Sterling Home great 5 star customer service , all staff were friendly and welcoming .
17 August 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi, thank you so much for your wonderful 5-star review.
We're delighted to hear that you enjoyed your visit and appreciated the range of furniture and presentation throughout our store.
Amy will be thrilled to receive your kind comments. We're so pleased she was able to go the extra mile to help with your purchase and make your experience a positive one.
Thank you for recognising the efforts of our team. Providing friendly, welcoming service is something Sterling take great pride in.
We truly appreciate your support and look forward to welcoming you back to Sterling Home again soon.
Kind Regards,
The sterling Home Team
Excellent customer experience
Visited garden centre at Sterling Tillicoultry and was assisted by sales lady Sharon who was extremely helpful, answering questions and measuring sizes.
Sharon was very patient and nothing was too much trouble.
As we were unsure on our sizes, she sent us a quote with details that we could access later at our convenience.
Once home, I had several follow up questions and called the garden centre a number of times. Every time, Sharon called me back and went out her way to find out answers to my questions.
The follow up for process from her has also been very pleasing.
This experience has left a favourable impression.
Sterling this is excellent customer service that you should be proud.
Sharon, thank you ☺️
9 August 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi, thank you so much for taking the time to share your experience with us.
We're absolutely delighted to hear about the excellent service Sharon provided during your visit to our Garden Centre at Sterling Tillicoultry.
It's wonderful to know that she was able to answer your questions and assist with measurements.
Sterling pride ourselves on delivering outstanding customer service, and your comments perfectly reflect the level of care and dedication we strive to provide.
Sharon will be thrilled to receive your kind feedback and recognition for going above and beyond to help.
Thank you again for your lovely review and for choosing Sterling Home.
We look forward to welcoming you back soon.
Kind Regards,
The Sterling Home Team
Very attentive and friendly service
Very attentive and friendly service! Especially Finlay and Evija! They helped us pick the perfect pieces for our new home! Thank you for the excellent service. We will be back.
16 August 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Pragathee,
Thank you for your wonderful feedback!
We’re delighted to hear that Finlay and Evija provided such attentive and friendly service and helped you choose the perfect pieces for your new home. We’ll be sure to pass on your kind comments to them, as we know they’ll be thrilled to hear them.
Thank you for choosing Sterling Home Tillicoultry and we look forward to welcoming you back again soon!
Kind Regards
The Sterling Home Team
Excellent service from Elaine at Tillicoultry
We recently visited the Tillicoultry store to look at sofas and ended up purchasing a Himolla suite. I have to say that Elaine was absolutely fantastic throughout the whole process.
She was extremely knowledgeable about the Himolla range and clearly knew the products inside and out. We had a lot of questions, particularly around the different options and specifications, and Elaine was able to answer everything clearly and patiently. When she didn't have an immediate answer, she went the extra mile to find out for us by contacting the rep or the factory.
What really stood out was her approach to selling. She was friendly and helpful without ever being pushy. She seemed to know exactly when to leave us alone to discuss things and when to step in and offer advice or information. That made the whole experience relaxed and enjoyable rather than feeling like we were being pressured into a purchase.
Elaine is exactly the sort of salesperson you want when making a significant purchase. Her knowledge, patience and genuine willingness to help made a real difference to our experience.
A big thank you to Elaine and the team at the Tillicoultry store. We would have no hesitation in recommending them.
2 August 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Alan,
Thank you for taking the time to share such great feedback.
We’re delighted to hear that Elaine made your experience at our Tillicoultry store so enjoyable. Her extensive product knowledge, dedication to finding the right information, and customer-focused approach are qualities we value highly, and it’s wonderful to know they helped you feel confident in your Himolla suite purchase.
Your kind comments will be passed on to Elaine and the rest of the team, who will be thrilled to receive your recognition. Thank you once again for choosing Sterling Home Tillicoultry.
Kind regards,
The Sterling Home Team
Lots of choice and staff friendly and…
Lots of choice and staff friendly and helpful. Especially Lauren.
3 July 2026
Reply from Sterling Home - Tillicoultry
Hi Marianne
Thank you for your lovely 5-star review!
We're delighted to hear that you found plenty of choice and that our team was friendly and helpful throughout your visit. We'll be sure to pass your kind comments on to Lauren. She will be thrilled to know she made such a positive impression.
We really appreciate your feedback and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Beautiful shop
Beautiful shop ! Attentive and knowledgeable staff , great customer service . Highly recommend .
2 July 2026
Reply from Sterling Home - Tillicoultry
Hi Lynne
Thank you for your wonderful review!
We're delighted to hear that you enjoyed your visit and found our team attentive, knowledgeable, and helpful. Providing excellent customer service is very important to us, so it's great to know we made a positive impression.
We truly appreciate your recommendation and look forward to welcoming you back soon!
Kind Regards
The Sterling Home Team
Excellent sales attendant
We were at Sterlings mid afternoon on 12th August. The shop was quiet and we were there to purchase 2 new beds.
Our assistant Evija Rube was first class. Knowledgeable about the products, had excellent customer service, allowed us time to decide between options and gave us great suggestions. We can honestly say she has probably been one of the best sales assistants we’ve ever had and it made our purchase a pleasurable experience.
12 August 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Irene
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that you had such a positive experience when purchasing your new beds. Evija takes great pride in providing knowledgeable, friendly, and attentive service, so it is fantastic to know that her expertise and helpful suggestions made your visit both enjoyable and stress-free.
Your kind comments have been shared with Evija and the team, and we are sure they will be greatly appreciated.
We hope you are delighted with your new beds and thank you once again for choosing Sterlings.
We look forward to welcoming you back in the future.
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Tillicoultry
Hi William,
Thank you for your feedback.
We're delighted you found a great bargain during your visit! We hope you're enjoying your purchase and look forward to welcoming you back again soon.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
The staff we dealt with in both the…
The staff we dealt with in both the furniture and carpet dept were extremely helpful (Elaine Sharpe &Steven McKelvie). We are still to take delivery of our purchases so can't comment further
28 July 2026
Reply from Sterling Home - Tillicoultry
Hi Dawn,
Thank you for your lovely feedback.
We're delighted to hear that Elaine and Steven provided such helpful service in our Furniture and Carpet Departments. We’ll be sure to pass on your kind comments to them.
We hope you're just as pleased with your purchases when they arrive.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Great Staff all very helpful
Great Staff all very helpful. Sale prices good. Store wonderful for choice and eating. Will be back for all our needs
18 July 2026
Reply from Sterling Home - Tillicoultry
Hi Mrs McFadyen,
Thank you for your lovely feedback.
We're delighted to hear that you found our team so helpful and that you enjoyed the great sale prices, wide choice, and restaurant experience. We truly appreciate your support and look forward to welcoming you back soon.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Staff were polite
Staff were polite, rather a long wait for item ordered. Did not appreciate being forced into large amount charged for delivery, after nearly not ordering they said we could just have delivery and not all packaging removed, we are capable of doing this and don’t require anyone to do it whilst being made to pay, then the hard sell of protection, this adds hundred of pounds to your order, all I wanted was the sofa not added extras, just hope it gets delivered on time and is in perfect condition
28 June 2026
Reply from Sterling Home - Tillicoultry
Thank you for taking the time to share your feedback.
We're pleased to hear that you found our staff polite, but we're sorry that aspects of your ordering experience left you feeling disappointed.
We understand your concerns regarding the delivery options and the discussions around our furniture protection plans. Our intention is always to explain the services available so customers can make an informed choice, never to make anyone feel pressured.
Your comments have been noted and will be shared with the relevant teams to help us improve the experience we provide.
We appreciate your decision to place your order with us and if you have any questions or concerns before delivery, please don't hesitate to contact us.
Kind Regards
The Sterling Home Team
Very helpful assistant
25 July 2026
Reply from Sterling Home - Tillicoultry
Thank you for your positive feedback. It’s greatly appreciated, and I’m glad that you found our sales team very helpful.
Please let us know if there is anything else we can help with.
Kind Regards
The Sterling Home Team
Excellent service
Needed to find a carpet to match recently purchased furniture. Found everyone in the department extremely knowledgeable, helpful and friendly, particularly Steven.
Over years have bought lots of furniture from Sterling- never disappointed.
8 August 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi David,
Thank you for your wonderful feedback and for your continued loyalty to Sterling Home over the years.
We're delighted to hear that our team helped you find the perfect carpet to complement your new furniture. It's especially pleasing to know that Steven and the rest of the department provided such knowledgeable, helpful, and friendly service. We'll be sure to pass on your kind comments to him.
We truly appreciate your ongoing support and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Excellent service
Lovely welcome by the lady at the door who was very helpful in her advice on where in the store to go. Gerry was excellent - not too intrusive but very knowledgeable and patient. Looking forward to our new settee.
25 July 2026
Reply from Sterling Home - Tillicoultry
Hi Helen,
Thank you for your wonderful feedback.
We're delighted to hear that you received a warm welcome and that Gerry's knowledgeable, patient approach helped make your shopping experience so enjoyable.
We'll be sure to pass your kind comments on to Gerry and the team. Thank you for choosing Sterling Home Tillicoultry, and we hope you enjoy your new settee for many years to come! 😊
Kind Regards
The Sterling Home Team
Service and reputation
We were attended to by Dylan Wilinson. Very professional and knowledgeable, not pushy.
Having been a manager in retail for 20 yrs he was a credit to your company.
23 July 2026
Reply from Sterling Home - Tillicoultry
Hi Robert,
Thank you for your wonderful feedback.
We're delighted to hear that Dylan provided such professional and knowledgeable service without any pressure.
It's particularly meaningful to receive such praise from someone with your extensive retail management experience. We'll be sure to pass your kind comments on to Dylan and his manager, as I'm sure they will be greatly appreciated.
Thank you for choosing Sterling Home Tillicoultry, and we hope to see you again soon.
Kind Regards
The Sterling Home Team
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