Went in for coffee - came out with 2 new settees to replace 2 x 20 year old ones Found the experience friendly and professional Very good selection of quality furniture Staff extremely helpful... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very informative. The elgin store staff couldn't of been anymore helpful and kind from start to finish. Stefhanie communication was on point and very welcoming and happy approach 😊. Thank you. There... See more
Company replied
Great service from Rudy (who was supported by Conor & Darren). Rudy was super helpful in getting both our kitchen table & stools and dining table and chairs ordered today in Tillicoultry store. Lovel... See more
Company replied
Visited garden centre at Sterling Tillicoultry and was assisted by sales lady Sharon who was extremely helpful, answering questions and measuring sizes. Sharon was very patient and nothing was... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient staff
Efficient staff, good quality seat, welcoming and all questions answered, good demonstration
19 July 2026
Reply from Sterling Home
Hi Alan
Thank you for your lovely feedback!
We're delighted to hear that you found our staff efficient and welcoming, and that you were pleased with the quality of the furniture. It's great to know that the demonstration was helpful and that all your questions were answered thoroughly.
Providing excellent customer service and ensuring our customers feel confident in their decisions is very important to us. We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind Regards
The Sterling Home Team
Lauren Grant was extremely helpful.
Lauren Grant was extremely helpful, knowledgeable, patient and friendly. I would recommend Sterling Mills, the furniture is well made and long lasting. Thanks again Lauren
2 August 2026
Unprompted review
Reply from Sterling Home
Hi Tracy
Thank you so much for your lovely review and recommendation. We're delighted to hear that Lauren provided such helpful, knowledgeable, patient, and friendly service.
It's also great to know that you're pleased with the quality and durability of your Sterling Home furniture. We take great pride in offering products that are built to last.
I'll be sure to pass your kind comments on to Lauren, who will be thrilled to receive your feedback.
Thank you again for your support, and we look forward to helping you in the future.
Kind Regards
The Sterling Home Team
We were attended to by Finlay Barrow.
We were attended to by Finlay Barrow, polite, knowledgeable, very helpful, no pressure salesman. He gave us as much time as we needed to look around, ask questions, try various seats, we had a short walk around and decided to deal, all completed easily, recommended.
2 August 2026
Unprompted review
Reply from Sterling Home
Hi Martin
Thank you for taking the time to leave such a positive review.
We're delighted to hear that Finlay Barrow provided you with a helpful, knowledgeable, and pressure-free experience. We strongly believe in giving customers the time and space they need to make the right decision, so it's wonderful to know that you felt comfortable exploring your options, asking questions, and trying different seats at your own pace.
I'll be sure to pass your kind comments on to Finlay, who will be thrilled to hear that his service made such a positive impression.
Thank you for your recommendation, and we hope you enjoy your purchase for many years to come.
Kind Regards
The Sterling Home Team
Karen Duncan was very helpful and…
Karen Duncan was very helpful and attentive.
2 August 2026
Unprompted review
Reply from Sterling Home
Hi Craig
Thank you for taking the time to leave your feedback.
We're delighted to hear that Karen was so helpful and attentive during your experience with us. Providing excellent customer service is something we take great pride in, and we will be sure to pass your kind comments on to Karen. Thank you for your support, and we look forward to assisting you again in the future.
Kind Regards
The Sterling Home Team
Reply from Sterling Home
Hi Janice
Thank you for your great review.
We're delighted to hear that you were happy with both our service and your furniture. Your kind feedback means a lot to the team, and we're pleased we could provide you with a great experience.
We hope you enjoy your furniture for many years to come and look forward to serving you again in the future.
Kind Regards
The Sterling Home Team
4 star only at present as still to…
4 star only at present as still to receive delivery of suite around 12 weeks but pleasant experience able to look around without being bombarded with staff great choice and colours available x bonus able to take the dog x🐾
18 July 2026
Reply from Sterling Home
Hi Jeanette
Thank you for your review and for choosing us for your new suite.
We're delighted to hear that you enjoyed your visit and appreciated the relaxed shopping experience. We believe customers should be able to browse comfortably, so it's great to know that approach worked well for you.
We're also pleased you found plenty of choice in styles and colours and that your four-legged companion was welcome too!
We understand that waiting for a made-to-order suite can feel like a long time, and we appreciate your patience while your order is being prepared. We're confident it will be worth the wait and hope you'll be delighted with your new furniture when it arrives.
Thank you again for your feedback, and we look forward to delivering your suite soon.
Kind Regards
The Sterling Home Team
Reply from Sterling Home
Hi Maureen
We're delighted to hear you had a good experience with us.
Your feedback is greatly appreciated, and we're pleased that we could meet your expectations. We look forward to serving you again in the future.
Kind Regards
The Sterling Home Team
Avoid
⁹I ordered and paid £1,883.15 in full for a sofa on 31 December 2025, six months before delivery. Unfortunately, from the day it arrived I had concerns about its finish and appearance. This resulted in two upholsterer inspections, lengthy waits for reports and months of correspondence. The first inspection concluded there were no faults, which completely undermined my confidence in both the process and the product.
I ultimately requested a refund, not because that was what I wanted, but because I had lost all confidence after giving Sterling Home every opportunity to resolve my concerns.
Sterling Home promotes itself as a retailer of quality products backed by quality customer service. Regrettably, neither reflected my experience. The final goodwill gesture offered specifically in recognition of everything that had happened amounted to £47.08, which I did not feel fairly reflected the time, inconvenience and disappointment this experience caused.
I cannot recommend Sterling Home based on my own disappointing and stressful experience.
31 July 2026
Unprompted review
Reply from Sterling Home
Dear Jo
Thank you for taking the time to leave a review.
We are genuinely sorry that your experience did not meet your expectations. While we worked with you to explore a number of possible solutions, we understand that these did not provide the outcome you were hoping for.
Customer satisfaction is incredibly important to us, so we are disappointed that we were unable to resolve this matter to your satisfaction. We appreciate you sharing your experience and will use your feedback to help inform ongoing improvements to our customer journey.
Thank you again for your feedback.
Kind Regards
The Sterling Home Team
Personal attention was spot on and not…
Personal attention was spot on and not too pushy, just right.
Special mention to Lauren Grant who looked after us very well. She certainly knew her stuff and was able to advise in a very professional, friendly and respectful way. Felt she was there to help us rather than push a sale.
31 July 2026
Unprompted review
Reply from Sterling Home
Hi Niall
Thank you for your lovely feedback.
We're delighted to hear that Lauren provided the perfect balance of support and guidance without any pressure. Her knowledge, professionalism, and friendly approach are exactly what we strive for, and it's great to know she made you feel comfortable and well looked after throughout your visit.
We'll be sure to pass on your kind comments to Lauren. Thank you for choosing us, and we hope to welcome you again in the future.
Kind Regards
The Sterling Home Team
Great service as always
Great service as always. We've been buying from Sterling for years and never disappointed.
19 June 2026
Reply from Sterling Home
Hi John
Thank you for your lovely review and for your continued loyalty over the years.
We're delighted to hear that you've never been disappointed with our service. Feedback like yours means a lot to the team, and we truly appreciate your ongoing support.
We look forward to helping you again soon.
Kind Regards
The Sterling Home Team
Reply from Sterling Home
Hi Susan,
Thank you for your kind feedback.
We're delighted to hear that you found Elaine so helpful and that nothing was too much trouble. Providing excellent customer service is always our goal, and it's wonderful to know we made your experience a positive one.
We really appreciate you taking the time to share your comments and will be sure to pass your feedback on to the team. Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Knowledgeable staff who were helpful
Knowledgeable staff who were helpful, friendly and approachable, without being forceful or imposing. We visited a few times to make sure the sofa was the right one for us and we were able to speak to the same salesperson (Matthew) each time and this was helpful and made the transaction flow smoothly. We were able to discuss delivery dates that suited us. Overall it was an easy and pleasant transaction.
29 July 2026
Unprompted review
Reply from Sterling Home
Hi Debbie,
Thank you for taking the time to leave such wonderful feedback.
We're delighted to hear that Matthew provided knowledgeable, friendly service throughout your visits and helped make choosing the right sofa an easy and enjoyable experience. Being able to work with the same salesperson and arrange a delivery date that suited your needs is exactly the level of service we strive to provide.
We'll be sure to pass your kind comments on to Matthew and the team. Thank you for choosing Sterling Home Aberdeen, and we hope you enjoy your new sofa for many years to come.
Kind Regards
The Sterling Home Team
Impressive service
Both the manager and the sales rep Scott Jarvie were attentive, efficient and highly professional in assisting us with purchasing all furnishings for a new 2 bedroom home. I was particularly impressed with Scott’s knowledge and the accuracy with which he captured a complex order first time.
28 July 2026
Unprompted review
Reply from Sterling Home
Hi Dominic,
Thank you for taking the time to share your experience.
We're delighted to hear that both our manager and Scott provided such attentive, efficient, and professional service while helping you furnish your new home.
It's especially pleasing to know that Scott's product knowledge and attention to detail ensured your complex order was captured accurately first time.
Your kind comments mean a great deal to us, and we'll be sure to pass your feedback on to Scott and the team. We hope you enjoy your new furnishings and wish you all the best in your new home.
Kind regards,
The Sterling Home Team
Great service from all the staff so…
Great service from all the staff so helpful , christine was the member of Montrose store that helped me find the perfect table and chairs look forward to getting it
28 July 2026
Unprompted review
Reply from Sterling Home
Hi Ali,
Thank you for taking the time to leave such lovely feedback.
We're delighted to hear that you found our team so helpful and that Christine at our Montrose store was able to help you find the perfect table and chairs.
We'll be sure to pass on your kind comments to Christine, who will be thrilled to receive your recognition. We hope you love your new furniture when it arrives and thank you for choosing Sterling Home Montrose.
Kind regards,
The Sterling Home Team
Poor aftersales service, expensive sofa broke quickly.
Really disappointed in aftersales service. I paid almost £2k for a two seater electric recliner. About 10 months later it stopped working, stuck in the up position, annoyingly. After much back and forth a technician is coming out to look at it - i reported the fault 13th June and the technician will be out 12th August. An entire month with sofa stuck up is pretty poor service, especially for what they bill as a luxury reliable product. Two stars because staff in the shop are helpful but afterservice has been poor and the product itself very quick to breakdown.
Edit - Sterling have replied to say that they are waiting for parts. This is wrong, the parts have been delivered to my house already. Frankly, customer service doesnt seem to know whats going on.
28 July 2026
Unprompted review
Reply from Sterling Home
Hi Russell
Thank you for taking the time to share your feedback.
We are very sorry to hear about the issues you have experienced with your electric recliner and the frustration caused by the length of time it is taking to resolve the problem.
We appreciate that a fault occurring after only 10 months is disappointing, particularly for a product that is expected to provide long-term comfort and reliability. We also understand how inconvenient it has been to have your furniture not functioning properly. We can see that a visit from the inspector was arranged quickly however, we are waiting on the replacement parts which is causing this disappointing delay.
Whilst we're pleased to hear that our showroom team have been helpful and supportive, we have taken your comments regarding the after sales service on board and we understand your frustration at having to wait on the parts. This is not the level of service we aim to provide, and we apologise for the inconvenience caused.
We appreciate your patience while this matter is being resolved and hope that the technician's visit on 12 August with the parts will allow us to have your chair working fully again.
Kind Regards
The Sterling Home Team
Thank you again for bringing this to our attention.
Exceptional product knowledge and genuine customer care
Exceptional service on all fronts from both both Angus and David (with the beard) at Sterling Furniture, Kinnaird Park. These guys are the people to deal with — their product knowledge and genuine customer care is second to none, ultimately the reason I walked away a very happy paying customer. Thanks again gents.
27 July 2026
Unprompted review
Reply from Sterling Home
Hi Mr Gibson,
Thank you for your fantastic feedback.
We're delighted to hear that Angus and David provided such exceptional service during your visit to our Sterling Home Edinburgh . It's wonderful to know that their product knowledge, professionalism, and genuine care helped make your experience such a positive one and gave you the confidence to make your purchase.
We'll be sure to pass your kind comments on to both Angus and David—they'll be thrilled to receive your recognition.
Thank you for choosing Sterling Home Edinburgh and we hope to see you again.
Kind Regards
The Sterling Home Team
Attentive....
Attentive..... Laura very helpful & manager good customer service....
27 July 2026
Unprompted review
Reply from Sterling Home
Hi Mrs Patterson,
Thank you for your feedback.
We're delighted to hear that you received attentive service and that Laura was so helpful during your visit. It's also wonderful to know that our manager provided such good customer service.
We really appreciate your kind comments and will be sure to share them with Laura and the team. We look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
We did wait a while to be served
We did wait a while to be served, but the service was great and staff were friendly and professional.
Very please with the quality and price of our purchase.
13 July 2026
Reply from Sterling Home
Hi Mrs Salter,
Thank you for taking the time to leave us your feedback.
We're delighted to hear that you were pleased with the quality and value of your purchase, and that our team provided friendly, professional service.
We do apologise for the wait you experienced before being served, and we appreciate your patience. Your comments are greatly valued, and we hope to welcome you back again soon.
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
We went in looking at sofas and suites
We went in looking at sofas and suites. Elaine Fern came over to ask if we needed any help but, we didn’t at that point. We did ask some questions about the sofa we were looking at, she was able to answer our questions easily, with great knowledge of the product. However, when we did require help Elaine was able to assist us with ease, she left us to decide between two sofas. When we had decided which one, again Elaine was there to speak to us about prices, as well as all options to pay. She was friendly but definitely not pushy at all. Gave us plenty of time to consider and decide. Lovely lady, hang onto her, don’t always get sales people like her, worth her weight in gold. Hopefully delivery of goods will be as good as the service from Elaine. Thank you Elaine.
27 July 2026
Unprompted review
Reply from Sterling Home
Hi Sandra,
Thank you for taking the time to leave such wonderful feedback.
We're delighted to hear about your experience with Elaine. Providing knowledgeable, friendly, and pressure-free service is exactly what we strive for, and it's fantastic to know Elaine helped you find the right sofa while giving you the time and space to make your decision with confidence.
Your kind words mean a great deal, and we will be sure to pass your comments on to Elaine and her manager. We're sure she will be thrilled to hear how much her help was appreciated.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
3 piece chair order
A very professional service from the salesman who took the order.
Many thanks
12 July 2026
Reply from Sterling Home
Hi Robert
Thank you for your kind feedback. We're delighted to hear that you received such professional service from our salesman and that your ordering experience was a positive one.
Your comments are greatly appreciated and will be shared with the team. Thank you for choosing us, and we look forward to serving you again in the future.
Kind Regards
The Sterling Home Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.