Stepup Baby Reviews 227

TrustScore 4 out of 5

4.1

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Rated 3 out of 5 stars

We had 3 issues with our order. Firstly it was expected before Christmas but did not arrive due to shipping delays. Secondly when the product did arrive mid January, it was not the correct colour. A... See more

Company replied

Rated 5 out of 5 stars

My 20-month-old grandson loves this, stands at the kitchen island colouring, eating, playing, and loving just being part of what’s going on. Sometimes helping me cook! Very safe and sturdy. My daughte... See more

Rated 5 out of 5 stars

Wonderful kitchen helper, classic design and really sturdy so doesn't wobble or tip over easily. Really encouraging independence and helping our toddler to be involved in daily activities in the kitch... See more

Rated 5 out of 5 stars

Sturdy and well thought out gadget for the kitchen to aid independence and learning! Our 15month old daughter climbs in and out safely and with ease, and she loves being in her Step Up Baby 'helping o... See more

Company details

  1. Children's Furniture Store

Information provided by various external sources

The ultimate learning platform for your toddler. Provide a safe environment for your little helper to develop their skills in the kitchen.


Contact info

4.1

Great

TrustScore 4 out of 5

227 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

I bought a baby tower 2 weeks ago

I bought a baby tower 2 weeks ago. I’ve been trying to return it by contacting customer service as no return slips added to package. No reply’s from CS

In response to step up baby’s reply below… we are now 15 days into me contacting your team repeatedly and not hearing back. How are customer meant to get a refund ? This is daylight robbery they have zero staff answering your emails and when a person does you never hear from them again.

30 October 2024
Unprompted review
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Reply from Stepup Baby

Hello we are very disappointed to be awarded a 1* and have looked into your case. You first contacted us on 1st November requesting to return the product due a 'change of heart' In our terms and conditions you are of course welcome to return within 30 days and the return address is on the product. Our customer services representative contacted you on the same day and offered to send a courier the next day to collect, at our expense as a gesture of goodwill. We understand this did not suit you and had requested a drop off. We accept 4 days has now past due to holiday in our customer service team but this has now been resolved and again we have contacted you to find a suitable drop off location for you. We are sorry you feel let down but to say there has been no reply in 14 days is inaccurate and not a fair reflection of our service levels that we strongly take pride it.

Rated 5 out of 5 stars

Happy with purchase

Good quality. Chose it because it’s one of the only kitchen helpers that actually fits under the kitchen bench out of the way.

29 August 2024
Rated 1 out of 5 stars

Can’t fully review the product as I…

Can’t fully review the product as I have not received it.
I emailed the company and they said due to customs it may be delayed, but this isn’t specified on the website.
The delivery company is now returning it to sender now for some reason, so I’ve requested a refund, we’ll see if that will happen or not.
I have emails gone unanswered.
If you are ordering from Ireland I would recommend saving yourself the heart ache and order elsewhere

30 August 2024
Rated 5 out of 5 stars

Happy mummy, happy little mountain goat!

The ordering, delivery and usage processes were fantastic! My little climber LOVES the step and is up and down like a yoyo! I am so much more at ease with her climbing this rather than the step we previously had because of the bars and the structure of this product! One happy mummy and a happier mountain goat!

19 August 2024
Rated 5 out of 5 stars

True five stars!

Absolutely perfect order - next day delivery, easy setup and the tower itself is fabulous. Stable and the perfect height for my 22-month-old grandson to play at the counter. He's already trying to drag it over to the sink when he comes over! ;)

24 July 2024
Rated 4 out of 5 stars

Really great

Really great step up for my 18 month old! Easy to assemble, but had to work out how to do it without instructions as they didn’t come with the box. However there is a video on their website to follow so that helped.

19 June 2024
Rated 5 out of 5 stars

Delivered on time as expected

Delivered on time as expected. Good communication from the company. Size was accurately described and it was easy to construct. Very useful for our toddler grandson who also approves the product.

7 May 2024
Rated 5 out of 5 stars

Great product

Fast delivery. Great product which was easy to assemble and is high quality. Smooth feet mean it doesn't damage the floor, and it's already a real favourite for our 2 year old.

4 June 2024

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