Stein Travel Reviews 

190
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Travelers consistently mention the helpful and professional team members who manage every detail of the booking process, ensuring everything runs smoothly from start to finish. Guests also appreciate the well-planned itineraries, comfortable accommodations in central locations, and engaging local guides who make group trips truly unforgettable. Reviewers frequently describe the excellent transport arrangements, noting that airport pickups and hotel transfers are exceptionally well coordinated. However, some customers also noted that their holiday felt a bit too short, expressing regret that they had not booked an extra day or extended their stay to enjoy the destination even more.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is exceptionally helpful and easy to deal... See more

Location

Consumers find location to be positive and consistently report that hotels and accommodations are situated in... See more

Holidays

Reviewers mention positive feedback about holidays, highlighting unforgettable and magical experiences across... See more

Service

People report positive experiences with service, highlighting exceptional efficiency and seamless... See more

Booking process

Customers report positive experiences with the booking process, highlighting a well-organised and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After booking with Elizabeth at stein travel , it was our first Maastricht trip . 3 days in July . From start to finish , the whole experience was fantastic . All of our travel documents, concert tick... See more

Rated 5 out of 5 stars

Went to Ireland v Czechia World Cup Qualifier Game in Prague with Stein Travel. Everything was absolutely superbly organised by Elizabeth and Suzanne. From the Airport Check-In, Charter Flight to sl... See more

Rated 5 out of 5 stars

We went on the Andrea Brocelli Trip to Tuscany in July. It was our first experience going on an organised holiday through a travel agency . We would highly recommend it and couldn’t speak highly enoug... See more

Rated 5 out of 5 stars

Just back from a lovely stay in Menorca organised by Stein Travel who were ao helpful and easy to deal with & went out of their way to help us book somewhere nice. The booking was perfect, accommodati... See more


Company details

  1. Travel Agency

Written by the company

Stein Travel is Ireland's favourite travel agency. In 2024 we were awarded the prestigious Travel Agency of the Year by the Irish Travel Agents Association. We offer a range of top quality holidays at great prices to your favourite sun-holiday, Lapland, long-haul and cruise destinations. We specialise in some of the most sought-after sporting and cultural events around the world, including Andrea Bocelli, Andre Rieu, Rugby World Cup, Six Nations, Wimbledon and many more. All of our packages come with guaranteed and official event tickets.


Contact info

4.8

Excellent

TrustScore 5 out of 5

190 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(190)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We recently booked a complex business…

We recently booked a complex business trip with Stein Travel. We were very pleased with the professional service received- excellent travel knowledge, all fares explained. Full booking service including preferred seats and lounge access.
Travel agent checked all visa rules, we travelled with confidence. We will use Stein travel again, we can recommend Stein with confidence for business travel as well as personal travel.

4 June 2024
Rated 5 out of 5 stars

Excellent service

Excellent service. We had lots of changes for a group trip and everything was handled professionally and courteously

22 October 2023
Rated 5 out of 5 stars

Stein Travel ,a vacation to remember!

Booked a holiday with David and his team and found the whole experience a joy. From the initial query to the culmination of our holiday, Stein Travel provided an excellent service. No question was left unanswered and overall this experience contributed greatly to the overall enjoyment of our vacation. I have absolutely no hesitation in recommending Stein travel to any of my relatives or friends and assure anyone booking a holiday with them, a first class service.

11 May 2024
Rated 5 out of 5 stars

Would highly recommend

Our experience was enhanced from the minute I spoke to the office to the management. All team members were so helpful and assisted us with our queries. Well done Stein Travel

16 September 2023
Rated 1 out of 5 stars

They don't care when something goes wrong

I used Stein Travel for a rugby World cup package, never again. The flight home was significantly delayed but they have made no attempt to provide compensation nor chase the airline under EU legislation for that.
There has been no proactive communication from them so I guess they really don't care about their customer (me).
I will never use them again.

11 September 2023
Unprompted review
Rated 1 out of 5 stars

Rugby World Cup Game - Delayed departure and zero engagement from Stein Travel since (7 months on).

Rugby World Cup Game - Ireland v Scotland (Saturday 7th October 2024).
Email at 5.58pm on 4th October from Stein Travel stating the chartered flight out to Paris was delayed by six hours and not departing until 4pm on the 6th of October - effectively resulting in the first day lost in Paris. No follow up by Stein Travel on return and all contact with Stein initiated by us but fobbed off each time. Issue still hasn't been resolved and its now the 7th of May. Stein Travel have made no effort to resolve the matter nor even returned a phone call or email.
I've since booked Ireland's 2025 6 Nations away games with another Travel agent - avoid Stein Travel.

5 May 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic world Cup trip to France..

Fantastic world Cup trip to France... from the Stein travel reps to the hotel transfers and match tickets..From start to finish it was amazing and superbly organised. Thanks to David and his team in Stein travel.. a pleasure to deal with and we will be back onto them for our next adventure.

8 October 2023
Unprompted review
Rated 4 out of 5 stars

Enjoyable RWC Trip

Recently back from 9-day RWC trip to France with other family members. Everything went smoothly and as per itinerary. All Stein representatives involved were very helpful and friendly. Trip included stays in Paris, Biarritz, and Bordeaux. The good weather was an added bonus, so a very enjoyable experience overall.

6 October 2023
Unprompted review
Rated 5 out of 5 stars

We highly recommend Stein travel

We highly recommend Stein travel - Darina was so kind and understanding, she explained everything to us and found us perfect accommodation to match our budget and needs. And to top it all it was a fantastic deal. We Are looking forward to our next trip .

13 October 2023
Unprompted review
Rated 1 out of 5 stars

We had a poor experience with stein…

We had a poor experience with stein travel.
Flight change we lost a day in Paris. I could forgive that but when we arrived at the hotel eventually there was no room for us!! Reps proved completely ineffective and could not be contacted by the hotel or ‘bus passenger with no name and a stein travel sign’ .
Finally told to make our own way to another hotel at 11pm.
We had no confidence in the other arrangements during our stay.
Pick another agent. They don’t answer emails and have no communication skills.

6 October 2023
Unprompted review
Rated 5 out of 5 stars

RWC Paris Trip

Our group of enthusiastic rugby supporters travelled with Stein Travel on 22 September 2023 to the IRE v SA RWC game and stayed 3 nights in a fabulous hotel in central Paris. The travel arrangements were seamless with coach transfer directly to the hotel and the staff were present in Dublin & CDG Airports to provide assistance if required for both outbound and inbound journeys. Everybody thoroughly enjoyed the trip and we look forward to travelling to more games with Stein Travel.

22 September 2023
Unprompted review
Rated 5 out of 5 stars

We travelled with Stein Travel to the…

We travelled with Stein Travel to the Romania game - a group of 40 - very happy overall. Initial transfer difficulty on arrival, due to delayed flights outside anyone's control, was immediately addressed and alternative arrangements made. Stein reps very helpful and always available throughout.

8 September 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Stein Travel for a wonderful…

Thank you Stein Travel for a wonderful trip to Paris to see Ireland V South Africa. We had a wonderful time. Yes we had our flight time changed but totally understand that this was outside Stein Travel's control. Their guides were amazing especially when our room had to be changed. Nothing was too much trouble. We use Stein Travel regularly and after Paris will continue to do so, they are the best.

4 October 2023
Unprompted review
Rated 5 out of 5 stars

Just back from what can only be…

Just back from what can only be described as a once in a life time experience at the Ireland v South Africa group game. I cannot recommend Stein Travel enough. From the moment we landed at the airport to drop off yesterday they had everything down to a tee. I needed some assistance to get through the airports and they were just so accommodating to my requests. Thank you again and we for sure will be travelling with ye again

22 September 2023
Unprompted review
Rated 1 out of 5 stars

The Zombie trip…

I think the recent poor reviews for Stein Travel regarding arranged trips to France for the Rugby World Cup say it all. I experienced poor communication prior to and during the trip, poor organisation with attention to detail non existent combined with an uncaring attitude throughout. Thankfully we attended a fantastic match that made the trip very special.

25 September 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look