After booking with Elizabeth at stein travel , it was our first Maastricht trip . 3 days in July . From start to finish , the whole experience was fantastic . All of our travel documents, concert tick... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Went to Ireland v Czechia World Cup Qualifier Game in Prague with Stein Travel. Everything was absolutely superbly organised by Elizabeth and Suzanne. From the Airport Check-In, Charter Flight to sl... See more
We went on the Andrea Brocelli Trip to Tuscany in July. It was our first experience going on an organised holiday through a travel agency . We would highly recommend it and couldn’t speak highly enoug... See more
Just back from a lovely stay in Menorca organised by Stein Travel who were ao helpful and easy to deal with & went out of their way to help us book somewhere nice. The booking was perfect, accommodati... See more
Company details
Written by the company
Stein Travel is Ireland's favourite travel agency. In 2024 we were awarded the prestigious Travel Agency of the Year by the Irish Travel Agents Association. We offer a range of top quality holidays at great prices to your favourite sun-holiday, Lapland, long-haul and cruise destinations. We specialise in some of the most sought-after sporting and cultural events around the world, including Andrea Bocelli, Andre Rieu, Rugby World Cup, Six Nations, Wimbledon and many more. All of our packages come with guaranteed and official event tickets.
Contact info
Manor Retail and Leisure Park, V92 Y95Y, Tralee, Ireland
- 01 517 5990
- sarah@steintravel.ie
- steintravel.ie
4.8
Excellent
190 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would not recommend
Would not recommend, went with them for the Tonga game, very good first impression when arrived in Nantes as met 3 Reps. but that was the last we saw of them, our Rep. didn’t even walk us to the hotel, left us off at the corner and gave directions, hotel wasn’t too far from the drop off but should have been with us at check in, specially as there was major mix up with rooms among the guest which the guest had to sort out themselves. We had issues at the airport when returning back to Dublin as they gave us a boarding pass with the surname spelled wrong, not an issue at Dublin but was an issue at Nantes, for the price you pay the service was lacking. We were promised a Rugby World Cup souvenir which wasn’t received. It was a very hands off approach.
15 September 2023
Unprompted review
ZERO STARS!!!
ZERO STARS!!!! UNACCEPTABLE EXPERIENCE ON FRENCH TRIP. We are currently in the middle of the most horrible travelling experience of our lives. What should have been a brilliant rugby weekend turned very sour more than once. First flight cancelled on Sunday, we’re left hanging around airport until late at night, only to be told flight was cancelled. Put up in a hotel overnight who wouldn’t serve us dinner. Back to airport for 1pm where we were left waiting around all day with what can only be described as coy very coy updates on arrival of our plane which was due to leave at 4pm…fast forward 12 hours and just after midnight we hear through the grapevine our flight is cancelled again!!!! We weren’t let out of our boarding gate for nearly an hour by security. When we finally meet the reps on the other side, they completely break hearts by telling us (200+ passengers) that we’d be better off booking our own flights home and a hotel for the night as they had no guarantees how they would get us home….what appealing customer care and a joke of a travel company!!!
11 September 2023
Unprompted review
Excellent service from Michelle
I was trying to book trip to Canada and returning from Boston. I have dealt with Stein travel in the past and always found them very helpful, BUT this time Michelle took details and had it all organised in minutes , also reminded me about travel requirements to Canada and USA. Absolutely great service , will def use them in the future and would highly recommend.
7 June 2023
Unprompted review
Wonderful Company to Travel with
Wonderful Company to Travel with, care free, Henry and Suzanne in Admin were superb and the Hotel and area we stayed in was amazing, would definitely recommend Stein Travel and will be traveling with them again.
28 April 2023
Unprompted review
Wouldn't let me give no stars so had to…
Wouldn't let me give no stars so had to give one
The company are a scam. Won't be using them again. The 'CEO' David is rude, doesn't listen wants to take all your money but then won't help if you have an issu. Logged a complaint back I'm October 2022 and my last response from him is basically do one
3 October 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.