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Starling Reviews 46,425

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 2,363 reviews, reviewers had a great experience with this company. Customers consistently praise the user-friendly and intuitive app, highlighting its seamless functionality and ease of navigation for managing finances. Many appreciate features like instant notifications for transactions, virtual debit cards for security, and the ability to organize spending with 'Spaces'. The overall banking experience is often described as modern, efficient, and straightforward, with many users finding it superior to traditional banks. However, some customers also noted issues with customer service, describing it as unhelpful, vague, or slow to resolve queries. A few other people also felt that international payments were frequently delayed for verification, causing frustration and impacting cash flow. Additionally, some reviewers expressed dissatisfaction with changes in service, such as the removal of interest payments or overdraft facilities, leading them to consider switching banks.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently praising the app's ease of use and... See more

Application

Reviewers consistently express satisfaction with the app, highlighting its ease of use and user-friendly... See more

Service

People report ambiguous experiences with service, with many customers praising it as the best bank they've... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing dissatisfaction due to bad... See more

Payment

Reviewers highlight ambiguous aspects of payment, with some customers expressing frustration over funds not... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moved to Starling initially for the Euro account but soon after moved all personal and business banking to Starling. App works flawlessly (although the ability to edit the list of expense categories... See more

Company replied

Rated 5 out of 5 stars

Love banking with Starling. App works well and is easy to navigate around. Get notifications when I have payments going out and payments received. Super helpful with CS also if required. My only issu... See more

Company replied

Rated 5 out of 5 stars

Got to have been with Starling for around 7 years now when I left the 'old style' banking behind. I must admit the transition was awful but more recently amongst being very helpful / & reasonable wi... See more

Company replied

Rated 5 out of 5 stars

I'm extremely happy switch to Startling business account as it has so many features to organise my business, easy access to funds and complete MTD. Plus accounting other features I haven't tried yet... See more

Company replied


Company details

  1. Bank

About Starling

Written by the company

Hello, we’re Starling. Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time.

With smart insights into your spending habits, instant payment notifications, zero fees overseas and an application that takes mere minutes, this is banking – but not as you know it.

No fuss, no fees, no waiting around – just a free, fast and straightforward bank account that puts your finances at your fingertips so you can master your money.

Apply in minutes today.


Contact info

  • 5th Floor, London Fruit & Wool Exchange, Duval Square,, E1 6PW, London, United Kingdom

  • starlingbank.com

4.2

Great

TrustScore 4 out of 5

46K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Simple to use and accessible

Simple to use and accessible . I like how the information can be accessed - categories or merchants which enables me to see spend in each area of finances.

12 May 2026
Unprompted review
Starling logo

Reply from Starling

Thanks for the 5-stars, Lynne!

It's lovely knowing you're enjoying our app and finding it so simple to use 🫶 Being able to access what you need with a tap makes managing your money so much easier!

Happy banking,
Team Starling

Rated 5 out of 5 stars

Never had any issues

Never had any issues. Instant notifications. Easy to use app and seamless experience for the past roughly 8 years.

19 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Amer,

Thanks so much for giving us 5-stars!

Eight years is absolutely incredible!

Thanks so much for being part of the Starling flock for over a big 8 years. Hearing that you've had a seamless experience and enjoy our super-fast notifications is music to our ears.

You know where we are if you need anything!

Team Starling

Rated 5 out of 5 stars

Great bank

Great bank, always keep you informed on rates and best practices.
Banking app self explanatory, customer service excellent.
Highly recommend and great values.

18 May 2026
Unprompted review
Starling logo

Reply from Starling

Thanks for highly recommending us!

We're so glad to have you banking with us, and we really appreciate your kind words about our app and customer service 🫶

Team Starling

Rated 5 out of 5 stars

Best bank out there

Have been banking with Starling for many years. One of best banks out there. The app is really simple and user friendly, customer service is very helpful and responsive whenever I have needed to use them. Most importantly, this is my go to whenever I travel abroad. The best exchange rates and simple and easy to use, no hidden fees. Hopefully it stays that way and we continue to use this bank for many years to come.

19 May 2026
Unprompted review
Starling logo

Reply from Starling

Thanks for taking the time to write your review.

It's lovely to hear from someone who's been with us for so long. We're glad our app and team have always had your back, and we love hearing about your jet-setting adventures with Starling by your side!

Here's to many more years with us!
Team Starling

Rated 5 out of 5 stars

Excellent customer experience

I changed from another ethical bank in 2025 and could not be more satisfied. Every aspect of Starling works better, from instant notifications to MTD-compliant software. I already have recommended Starling to colleagues looking for a new business account.

3 October 2025
Unprompted review
Starling logo

Reply from Starling

Thanks for sharing your review.

We know making the switch can feel like a big leap, so hearing you're more satisfied than ever is the ultimate compliment. We're so glad you're loving our super-fast notifications and MTD-compliant software!

A big thanks for the recommendations, and we hope you'll continue to rave about us for many years to come.

Happy banking,
Team Starling

Rated 5 out of 5 stars

Love it easy to use keeps track…

Love it easy to use keeps track excellent

19 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Chelsea,

Thanks for sharing!

It's lovely to know you're using our app easily and that it's helping you keep track of your finances.

Happy banking,
Team Starling

Rated 5 out of 5 stars

Clear, Simple Business Banking

I recently opened a business account with Starling and have been impressed so far. The app is uncluttered, easy to navigate, and makes day-to-day banking very straightforward. I especially like the Spaces feature, which helps me manage money for different purposes, such as tax, expenses, and savings.

2 March 2026
Unprompted review
Starling logo

Reply from Starling

Thanks for sharing, Julia!

Welcome aboard. We're excited to have you and your business with us, and we're so glad we've already been able to impress.

Knowing our app is making your day-to-day banking a breeze puts a massive smile on our faces.

Our team's on hand 24/7 if you ever need help.
Team Starling

Rated 5 out of 5 stars

It is so easy to use the functions on…

It is so easy to use the functions on the Starling App. Interest rate on spaces is reasonable.

19 May 2026
Unprompted review
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Reply from Starling

Hi Martin,

Thanks for sharing!

It's genuinely great to hear you're finding our app so easy to use! We've worked hard to make managing money easy and stress-free, so your review means a lot to us.

Happy banking,
Team Starling

Rated 5 out of 5 stars

Easy to use and a decent interest rate…

Easy to use and a decent interest rate on the savings account

19 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Paul,

Thanks for the review. We're thrilled to hear you're finding the app easy to use. We'll keep up the good work!

Team Starling

Rated 5 out of 5 stars

Been with starling for 6 years now

Been with starling for 6 years now. Cannot fault them.

19 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Terence,

Thanks for the review. It’s wonderful to know you’ve been part of the Starling flock for so long and you’re enjoying the app. Here’s to many more happy years together!

Team Starling

Rated 5 out of 5 stars

Still a good exchange for foreign…

Still a good exchange for foreign travel spending.
Good and quick customer help.

19 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Richard.

We love we can make spending abroad so simple and our quick customer service can help at anytime you need us.

Happy banking,

Team Starling

Rated 5 out of 5 stars

i like this bank everything is made…

i like this bank everything is made easy and being notified on any transaction gives you peace of mind.

19 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Ian.

Thanks so much for your review. We're always happy to hear that we can make banking as smooth as possible, and instant notifications to see where your money has been spent gives reassurance.

All the best,

Team Starling

Rated 5 out of 5 stars

Very pleased with Starling

Very pleased with Starling, they make everything so easy. I’ve been with them a few years now and I'll continue to bank with them for a long while.

19 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Michael.

We love that you've been banking with us for so long and that we continue to make things as easy as possible.

Heres to many more years,

Team Starling

Rated 5 out of 5 stars

A fantastic banking app

A fantastic banking app which has changed the way we use our money. Great joint account with 'spaces' which act as individual pots to separate your funds. Easy to use. Wish we moved sooner.

19 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Shannon,

Thanks for the 5-star review. Reading this has made our day! We're thrilled that Starling has changed the way you use your money. Spaces are great, aren't they? And guess what? You can even add photos to them. We love making them more personal—it definitely adds a fun twist to managing your finances!

Happy banking,
Team Starling

Rated 5 out of 5 stars

I love Starling

I love Starling. I have their joint and business account and it's made managing paying bills so much easier as well as seeing my income and expenditure much clearer. It's much more than a bank, couldn't recommend it more!

19 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Lynnette,

Thanks for the lovely review 🙌

It's great to hear you're finding banking so much easier with Starling. It's wonderful to know you're using both our joint and business accounts too!

Happy banking,
Team Starling

Rated 5 out of 5 stars

Starling Review

Excellent bank all round

19 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Abe,

Thanks so much for the kind review.

It's lovely to hear you're enjoying the app and Starling as a whole.

We're on hand 24/7 if you ever need help.

Team Starling

Rated 5 out of 5 stars

Love it

Love it. Been using for last few years. Just all so easy, and use it for most of my everyday expenditure. Great it flags up immeywhat you have spent so avoid being overcharged

19 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Karen,

Thanks for the lovely review. We're thrilled to hear you're getting on well with the app. Transaction notifications are super handy, aren't they?

We hope you keep on enjoying being part of the Starling flock for many more years to come.
Team Starling

Rated 5 out of 5 stars

Great service

I'm very happy with the service and how easy it is to navigate though the app. I would recommend Starling bank as i use for business with know issues.I have been a customer for 5 years.

8 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Al,

We're delighted to hear you're happy with our service and the app's ease of use for your business. Thank you for your recommendation!

Team Starling

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