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Starling Reviews 46,425

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 2,363 reviews, reviewers had a great experience with this company. Customers consistently praise the user-friendly and intuitive app, highlighting its seamless functionality and ease of navigation for managing finances. Many appreciate features like instant notifications for transactions, virtual debit cards for security, and the ability to organize spending with 'Spaces'. The overall banking experience is often described as modern, efficient, and straightforward, with many users finding it superior to traditional banks. However, some customers also noted issues with customer service, describing it as unhelpful, vague, or slow to resolve queries. A few other people also felt that international payments were frequently delayed for verification, causing frustration and impacting cash flow. Additionally, some reviewers expressed dissatisfaction with changes in service, such as the removal of interest payments or overdraft facilities, leading them to consider switching banks.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently praising the app's ease of use and... See more

Application

Reviewers consistently express satisfaction with the app, highlighting its ease of use and user-friendly... See more

Service

People report ambiguous experiences with service, with many customers praising it as the best bank they've... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing dissatisfaction due to bad... See more

Payment

Reviewers highlight ambiguous aspects of payment, with some customers expressing frustration over funds not... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moved to Starling initially for the Euro account but soon after moved all personal and business banking to Starling. App works flawlessly (although the ability to edit the list of expense categories... See more

Company replied

Rated 5 out of 5 stars

Love banking with Starling. App works well and is easy to navigate around. Get notifications when I have payments going out and payments received. Super helpful with CS also if required. My only issu... See more

Company replied

Rated 5 out of 5 stars

Got to have been with Starling for around 7 years now when I left the 'old style' banking behind. I must admit the transition was awful but more recently amongst being very helpful / & reasonable wi... See more

Company replied

Rated 5 out of 5 stars

I'm extremely happy switch to Startling business account as it has so many features to organise my business, easy access to funds and complete MTD. Plus accounting other features I haven't tried yet... See more

Company replied


Company details

  1. Bank

About Starling

Written by the company

Hello, we’re Starling. Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time.

With smart insights into your spending habits, instant payment notifications, zero fees overseas and an application that takes mere minutes, this is banking – but not as you know it.

No fuss, no fees, no waiting around – just a free, fast and straightforward bank account that puts your finances at your fingertips so you can master your money.

Apply in minutes today.


Contact info

  • 5th Floor, London Fruit & Wool Exchange, Duval Square,, E1 6PW, London, United Kingdom

  • starlingbank.com

4.2

Great

TrustScore 4 out of 5

46K reviews

5-star
4-star
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2-star
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Rated 5 out of 5 stars

Amazon service and excellent apps…

Amazon service and excellent apps advice easy to use. No scam, all wonderful.
Keep the goodness grew more better indeed.

20 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi David,

Thanks for the great review!

We will continue to grow.

Team Starling

Rated 5 out of 5 stars

Startling bank has been very useful as…

Startling bank has been very useful as a second current account, easy to apply online, manage and use card overseas with no fees

20 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Muhammad,

Thanks for the stunning review!

We're happy to hear you found Starling easy to apply for and enjoy using the card whilst travelling.

Team Starling

Rated 5 out of 5 stars

Using starling card is better than any…

Using starling card is better than any bank card
Using the card for eating at restaurant
Using the card to buy a smart watch
Also with this card to buy a new phone

8 January 2026
Unprompted review
Starling logo

Reply from Starling

Hi Hassan,

Thanks for your fab review!

We love that you're making the most of your Starling card! It's great to know you rank us so highly too.

Happy banking,
Team Starling

Rated 5 out of 5 stars

Great even when support is needed

The app is good but the star is really the support team. Very helpful people and always solving things very quickly. Very few companies let alone banks have such great support team.

20 May 2026
Unprompted review
Starling logo

Reply from Starling

Hey Felipe,

Thanks for your glowing review!

We're over the moon to hear you're feeling supported by our customer service team! We're super proud of our customer service, and we're so happy to know it's living up to your expectations. Being able to speak to the team day or night is super helpful too!

Happy banking,
Team Starling

Rated 5 out of 5 stars

Got a Starling Card a few months…

Got a Starling Card a few months ago,after my Friend told me about it. He has had one for years. Its great
Especially abroad. Get the best rate.

20 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi there,

Thanks for the amazing review!

We're happy to hear you're enjoying using the card abroad.

Team Starling

Rated 3 out of 5 stars

Used to be good

Used to be good - but they got fined by the FCA for failing to prevent crime, and we suffer as a result. Now, for 2 years my overseas payments for invoices have been delayed, sometimes beyond the SLA of 10 working days. It is extremely frustrating and occasionally unnecessarily impacts cashflow.

Edit: They reply saying they “may” ask to verify details of overseas payments … no, every single time it’s delayed - same company sending the payment each time, roughly similar amounts, they even have my contract with that company on file. What additional checks are they doing each month? It’s to protect themselves, not me.

11 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Nick,

Thanks for taking the time to leave us a review.

We're really sorry to hear your international payments are delayed and for the impact this has caused. We can see how this could be frustrating. With all payments, as a fully regulated bank, we may ask to verify details of the payment for security purposes. This is to protect our customers’ funds and accounts.

If you haven't already, raising a complaint helps us understand the impact of your experience. You can see how to here: https://www.starlingbank.com/how-to-complain/.

Thanks again,
Team Starling

Rated 5 out of 5 stars

My Starling account was easy to open

My Starling account was easy to open, my card arrived promptly and the App is very easy to use. Very pleased, will be using my card in Canada as Starling are fee free to use abroad.

2 April 2026
Unprompted review
Starling logo

Reply from Starling

Hi Phil,

Thanks for such a great review!

We're happy to hear your account was easy to open and that your card arrived promptly.

Have fun in Canada and safe travels!

Team Starling

Rated 5 out of 5 stars

A great bank

I have used Starling for many years. They are a great bank with excellent service. I love being able to compartmentalise spending and manage my finances.

20 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Hilary,

Thanks for this great review. We're always working to help make banking easy, so it's great to hear you've been finding the 'Spaces' feature useful!

Happy banking,
Team Starling

Rated 5 out of 5 stars

Easy to use

Easy to use, instant response to any change made, daily updates available on savings etc - favourable interest rates for savers.

20 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi David,

Thanks for this great review.

We're always working to keep banking simple,so it's great to hear the app has been easy to use.

Happy banking,
Team Starling

Rated 2 out of 5 stars

It used to be one of the best banks but...

It used to be one of the best banks on the market but after 10 years we are moving away.
It's a good app with excellent customer service but wholly inappropriate as a bank. They never offered good international transfer options. Savings accounts that are on par with competitors like Wise, Monzo or Revolut. No credit card options and to top it all off now all overdraft facilities were closed for most account holders. It's just not a bank I can use anymore. And the same is true for most of my friends. Customer service is key but it can only go so far when the product is no longer good.

20 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Kristina,

Thanks for taking the time to leave a review.

Although it's great to hear that our customer service team have been helpful, we're sorry you haven't been found these other options as good. We'll make sure this feedback gets passed on, to make sure we're using this to improve.

Thanks again,
Team Starling

Rated 5 out of 5 stars

I’ve had a starling account for around 4 years

I’ve had a starling account for around 4 years now. It’s perfect for me, never once had a problem with them, even when I bought stuff on facebook and never received my items, starling refunded me.
The Starling app is faultless, the ability to make virtual cards is great for online shopping security.
Very pleased with my Starling account.

19 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi there,

Thanks for sharing about your experience banking with us. It's great to hear we were able to help with that situation, and that you've been making the most of app features like virtual cards.

Happy banking,
Team Starling

Rated 5 out of 5 stars

Top notch slick banking

I've been a Starling customer for years now (Personal, Joint, and Business accounts) and it is by far the best banking experience I've had. Easy to use app, quick contact creation, schedule payment management, international payments; all solid and user-friendly. I don't think I've ever had the need to call customer services. Notifications and warnings appear on my phone when I need them. Couldn't ask for more from a bank.

20 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Dave,

Thanks for leaving a review.

It's great to hear you've been finding the app simple to use, and have been making the most of all these features. If you do ever need anything, our customer service team are on hand 24/7 to help.

Happy banking,
Team Starling

Rated 5 out of 5 stars

Love banking with Starling

Love banking with Starling. App works well and is easy to navigate around. Get notifications when I have payments going out and payments received. Super helpful with CS also if required.
My only issue is foreign trading - As I buy abroad I need to pay in USD and currently have to use an intermediary platform for now - no big deal, but would smooth it out if I could pay ForEx directly.

20 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi there,

Thanks for your review! It's great to hear you've found those app features useful, and that our 24/7 Customer Service team have been helpful when you've needed to get in touch. We're always looking to improve, so we'll make sure this feedback gets passed on about USD payments.

Happy banking,
Team Starling

Rated 5 out of 5 stars

The app is so great

The app is so great, so user friendly and has excellent features for uploading receipt pictures to correlate to a spend. Been very happy with Starling.

20 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Lucy,

Thanks for taking the time to leave us a review!

We're all about making banking simple, so it's great to hear you've been finding the app easy to use, and that those features have helped track spending.

Happy banking,
Team Starling

Rated 5 out of 5 stars

I really like Starling Bank

I really like Starling Bank. I currently use them as a supplement to my "main bank" but have been tempted to switch all of my banking to them - not done it yet though.

Transactions are processed quickly & I really like their "Spaces" and particularly the ability to create virtual debit cards which are useful for online purchases where you may not want to have your usual card details shared with a slightly unknown online entity.

Overall, really good.

20 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi there,

Thanks for the review. It's lovely to hear you're enjoying Starling and the features we offer, like Spaces and Virtual cards. They're really handy, aren't they?

If you do decide to switch and have any questions, please feel free to reach out to our friendly Customer Service team. They're available 24/7 via live chat or by calling 020 7930 4450.

Thanks again,

Team Starling

Rated 5 out of 5 stars

Since joining starling bank ive found…

Since joining starling bank ive found it easier to control my finance, being one of the 1st to join ive watched the app grow and would highly recomend banking with starling its hassle free,easy to use and support is always on hand,

20 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi David,

Thanks for the lovely review. We're thrilled to hear you've been a part of the Starling Flock since the beginning. What a journey we've had together!

We truly appreciate the support,
Team Starling

Rated 5 out of 5 stars

Excellent service keeps u updated when…

Excellent service keeps u updated when ur bills r ready to come out lol be, and app very easy to use

20 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Irene,

Thanks for the review. We're all about making banking hassle-free, so it's great to hear you're getting on well with the app. We'll keep up the good work

Team Starling

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