Easy to use app. Like receiving alert messages when transactions happen with incoming or outgoing payments. There has not been a need to call the centre so cannot comment. The original reason to setu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with Starling for years the app is very good with useful features BUT they stopped paying interest on the account, no idea why, so I don't use it much these days. I already have ISA's and... See more
Company replied
Love the features of the account able to hold GBP and Euro currencies and pay Spanish bills. Dislike the way the accounting of the accounts is set out, I find it totally baffling. It gives a list of... See more
Company replied
Love banking with Starling. App works well and is easy to navigate around. Get notifications when I have payments going out and payments received. Super helpful with CS also if required. My only issu... See more
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Company details
About Starling
Written by the company
Hello, we’re Starling. Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time.
With smart insights into your spending habits, instant payment notifications, zero fees overseas and an application that takes mere minutes, this is banking – but not as you know it.
No fuss, no fees, no waiting around – just a free, fast and straightforward bank account that puts your finances at your fingertips so you can master your money.
Contact info
5th Floor, London Fruit & Wool Exchange, Duval Square,, E1 6PW, London, United Kingdom
- starlingbank.com
4.2
Great
46K reviews
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Does the simple things I want from a…
Does the simple things I want from a banking app and does it simply
21 May 2026
Unprompted review
Reply from Starling
Hi Paul, thanks for leaving a review. We're glad to hear we're keeping it simple!
Happy Banking!
Team Starling
Used Starling without issues in Asia
It was very easy to open a Starling GBP and EUR account and we have been using Starling without fees and good currency exchange rates without any problems in Vietnam, China and Japan for 3 months.
27 April 2026
Unprompted review
Reply from Starling
Hi Erwin,
Thanks for your great review. We're glad to hear you've been making the most of our fee-free international card spending. If there's ever anything we can help with, our 24/7 customer service team are always available, no matter the time zone.
Happy travels,
Team Starling
Very effective banking app
Very effective banking app which helps me to control my spending. Leaves the traditional banks years behind!
21 May 2026
Unprompted review
Reply from Starling
Hi Nigel,
Thanks for your review. It's great to hear you've been enjoying banking with us, and that the app has been helping you manage your money.
Happy banking,
Team Starling
I moved to Starling Bank as was tired…
I moved to Starling Bank as was tired of the mediocre traditional high street banks and wanted a business banking app that would allow me to access all my services.
Starling has a delivered a more modern flexible approach and I have since moved most of my personal banking over.
A friend who had received excellent service from Starling made the recommendation, his recommendation was a good one. I have since recommended Starling to both personal and banking customers alike.
21 May 2026
Unprompted review
Reply from Starling
Hi there,
Thanks for the review. We're really pleased to hear you're enjoying banking with us. We think you made the right decision by listening to your friend! We're thrilled that you're also recommending us.
Thanks again,
Team Starling
Great bank as soon as you spend any…
Great bank as soon as you spend any money you get a notification in seconds
21 May 2026
Unprompted review
Reply from Starling
Thanks for the review, Charles,
We aim to always keep you in the loop with your spending, and the instant notifications definitely help with this.
Thanks for being with us,
Team Starling
Great business account.
21 May 2026
Unprompted review
Reply from Starling
Thanks for the feedback,
Great to hear you're enjoying banking with us.
All the best,
Team Starling
Starling will remove your overdraft if you use your overdraft. Not fit for purpose
I would no longer be recommending starling bank . It’s now taking a dive into obscurity. I was one of those who started when they opened , so that’s’more than 5 years now , they have suddenly removed my overdraft facility because I used it. What’s the point of the overdraft if you don’t use it once in a while . I think they are pissed off because, I pay the overdraft straight away and they don’t get to charge me interest. They offered me to raise a complaint , but there is no point as I will be taking my business to another bank. My advise is to avoid starling , they think one will beg then to reinstate the overdraft, truth is I don’t really use it , it’s pure laziness on my part that it goes overdrawn knowing info have a safety net . But since they decided to remove the safety net, there is no point in staying or using their service to be fair. It was better when the lady founder was running it. As of 2026 , Starling bank is not fit for purpose !
6 May 2026
Unprompted review
Reply from Starling
Hi there,
We're sorry to hear about your experience. Our team would have provided further information directly as to why we had to close your overdraft. We do apologise for the frustration this has caused.
We're genuinely trying to build a better bank for everyone. Raising a complaint provides an overview of how many customers are affected by the same issue, highlighting an area of the business that could be improved. If you do decide to raise a complaint, we have more info here - https://www.starlingbank.com/how-to-complain/.
Again, we're sorry for the frustration and inconvenience caused by this.
Team Starling
1)No investment or ISA for joint…
1)No investment or ISA for joint account holder .
2) You are not paying interest on savings
20 May 2026
Unprompted review
Reply from Starling
Hi Amarjit,
Thanks for taking the time to write this review. We really appreciate your feedback. We're always looking for ways to improve the app and our products for customers. We've had a lot of feedback about Joint savings accounts, so keep an eye on the Starling app soon.
As for paying interest on savings. We do have savings accounts that pay interest, but for Spaces, we no longer pay interest on them or your account. We're sorry if this causes any frustration.
Team Starling
Simple and straightforward
Simple and straightforward interface. Handy personal spaces and savings. Great support team.
20 May 2026
Unprompted review
Reply from Starling
Thanks Arthur,
Appreciate the nice words about the app, we aim to keep things simple when it comes to navigating the app. Great to hear we've been there to support you when needed as well!
Have a great day,
Team Starling
Never have any problems
Never have any problems. If I have a question then it's answered quickly.
11 February 2026
Unprompted review
Reply from Starling
Thanks for the review, Sean,
Always here to support you, so its great to hear you've had any queries answered quickly.
All the best,
Team Starling
I absolutely love this bank
I absolutely love this bank . 🏦 thank you ☺️ Date of experience is inaccurate as every day is a good day
1 May 2026
Unprompted review
Reply from Starling
Hey Cathy,
Thanks for your fantastic review – it's made our day!
We love having you as a customer! We're over the moon to hear you're enjoying banking with us, and we continue to impress you every day.
We hope you keep enjoying our services for many years to come,
Team Starling
Starling bank is simply brilliant
Starling bank has been brilliant since the day I opened the account. So easy to use, love the spaces, separating out different pots for saving, holiday etc. very useful to only put an amount in the main account to prevent someone skimming your card.
App is really simple and I get alerts whenever any transactions are made.
20 May 2026
Unprompted review
Reply from Starling
Thanks for the kind words, Dave,
It means a lot that you've had a great experience with us from the start. We aim to provide a service that allows you to keep on top of your money.
Appreciate the support,
Team Starling
7 years & counting...
Got to have been with Starling for around 7 years now when I left the 'old style' banking behind.
I must admit the transition was awful but more recently amongst being very helpful / & reasonable with charges etc the app is so simple & easy to use. Starling continues to be innovative, always looking for new ideas & ways to improve, can't see myself going anywhere else anytime soon, keep doing what your doing.
20 May 2026
Unprompted review
Reply from Starling
Hi Steve,
Thanks for being such a long-standing customer.
We're glad you find the app easy to use.
We will always strive to be innovative.
Team Starling
I have been with starling for a few…
I have been with starling for a few years now and I have had no problems at all. Everything you need is on the app and so easy to use.
I would highly recommend.
20 May 2026
Unprompted review
Reply from Starling
Hi Dave,
Thanks for the great review.
We're glad you have had such a positive experience.
Team Starling
My Impression of Starling Bank
Since I first opened an account everything has run smoothly with no problems. Customer service is fairly quick to get in touch with and is very helpful in sorting out issues.
20 May 2026
Unprompted review
Reply from Starling
Hey Michael,
Thanks for your brilliant review!
It's great to know everything's been running seamlessly for you since the beginning! We're happy to hear our 24/7 customer service is living up to your expectations as well!
Thanks again,
Team Starling
I like Starlung because as an older…
I like Starlung because as an older person I find it easy to manage
20 May 2026
Unprompted review
Reply from Starling
Hi Madeline,
Thanks for your lovely review!
We're so happy to hear you're enjoying banking with us! We always strive to provide the best banking experience our customers can get, as well as always trying to find new ways to keep money management accessible to everyone.
Many thanks,
Team Starling
Easy opening, easy control of currency accounts.
The accounts were easy to open. They handle everything I need very efficiently and without fuss. Instant advice of payments in and out, the ease of handling of Euro and USD transactions, all make it an easy to use bank.
20 May 2026
Unprompted review
Reply from Starling
Hi Ken,
It's great to hear you found the account easy to open and our team handled everything efficiently.
Team Starling
Brilliant Bank.
Great Bank that was recommended to me by a friend. Everything is so easy. The app is excellent. Had absolutely no problems whatsoever. I'd recommend to anyone and everyone.
20 May 2026
Unprompted review
Reply from Starling
Hi Dean,
Thanks for the brilliant review and recommendations!
We're happy to see you find the app excellent.
Team Starling
Won't let me open a savings account
No major mistakes and my money feels safe but I have been rejected twice for savings accounts. Might be time to move on
20 July 2025
Unprompted review
Reply from Starling
Hi Jill,
Thanks for taking the time to leave us a review.
It's great to hear you're feeling safe with us! We're really sorry to hear you've been declined for one of our savings products. We appreciate how frustrating this can be. As a fully regulated bank, additional accounts and some products are subject to eligibility.
We're always reconsidering our eligibility criteria, and you can apply again in the future if you'd like to.
Thanks again,
Team Starling
So easy to deal with!
So easy to deal with! My personal and my business account were set up within couple of days and the App is great. I've been with Starling for a while now and if I've needed to contact customer services, I've not had to wait ages on the phone to speak to someone and it's a UK based person you speak to. Love it!
20 May 2026
Unprompted review
Reply from Starling
Hi Heidi,
Thanks for your wonderful review!
We're thrilled to hear you're enjoying both your personal and business account with us! It's lovely to know you're feeling supported by our customer service team too. Being able to speak to someone from the team 24/7 is a real game-changer!
We hope you keep enjoying our services for many years to come,
Team Starling
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