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Starling Reviews 46,417

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 2,349 reviews, reviewers had a great experience with this company. Customers frequently praise the user-friendly app, highlighting its intuitive design, ease of navigation, and useful features like instant transaction notifications and the ability to create "Spaces" for managing finances. Many appreciate the seamless experience, especially for international transactions and currency management, noting the app's reliability and the convenience of virtual debit cards for online security. However, some people were dissatisfied with certain aspects of the service, particularly regarding international payments, with some experiencing delays or difficulties with verification. A few other people also felt that customer service could be inconsistent, with some reporting slow responses or unhelpful interactions, while others noted issues with account accounting and the lack of interest on accounts.

What people talk about most

User experience

Users describe positive interactions with user experience. Many customers praise the app's intuitive design,... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the excellent and efficient service,... See more

Application

Customers had positive experiences with the app, praising its ease of use, intuitive design, and helpful... See more

Customer service

Consumers find customer service to be ambiguous. Many praise the great, knowledgeable, and responsive... See more

Payment

Reviewers mention ambiguous feedback about payment. Many customers appreciate the ease of making payments,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to use app. Like receiving alert messages when transactions happen with incoming or outgoing payments. There has not been a need to call the centre so cannot comment. The original reason to setu... See more

Company replied

Rated 4 out of 5 stars

I have been with Starling for years the app is very good with useful features BUT they stopped paying interest on the account, no idea why, so I don't use it much these days. I already have ISA's and... See more

Company replied

Rated 4 out of 5 stars

Love the features of the account able to hold GBP and Euro currencies and pay Spanish bills. Dislike the way the accounting of the accounts is set out, I find it totally baffling. It gives a list of... See more

Company replied

Rated 5 out of 5 stars

Love banking with Starling. App works well and is easy to navigate around. Get notifications when I have payments going out and payments received. Super helpful with CS also if required. My only issu... See more

Company replied


Company details

  1. Bank

About Starling

Written by the company

Hello, we’re Starling. Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time.

With smart insights into your spending habits, instant payment notifications, zero fees overseas and an application that takes mere minutes, this is banking – but not as you know it.

No fuss, no fees, no waiting around – just a free, fast and straightforward bank account that puts your finances at your fingertips so you can master your money.

Apply in minutes today.


Contact info

  • 5th Floor, London Fruit & Wool Exchange, Duval Square,, E1 6PW, London, United Kingdom

  • starlingbank.com

4.2

Great

TrustScore 4 out of 5

46K reviews

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Rated 5 out of 5 stars

I'm extremely happy switch to Startling…

I'm extremely happy switch to Startling business account as it has so many features to organise my business, easy access to funds and complete MTD. Plus accounting other features I haven't tried yet. And on top of that as sole trader there are no fees unless adding extra features like VAT.
In overall "I love my new bank!".
Set up an account now!

16 April 2026
Unprompted review
Starling logo

Reply from Starling

Hi there, thank you for your glowing review! It sounds like you are making full use of all the features and we're really glad to hear this is helping support your business.

Here's to many more years of happy banking!

Team Starling

Rated 5 out of 5 stars

Game changing money management tools and great customer service

As a 40 something, I've tried out many banks over the years, but Starling is by far my favourite! I love how simple and intuitive their app is and the customer service by messaging for support has been really great too -- clear, responsive and the agents are real people that answer my questions! The tools for tracking your spending are very insightful and make checking your budget easy without needing to consult any spreadsheets. Most of all, I love the spending and saving spaces for managing my money (including the option of virtual cards for things like Food, Days out, Pet expenses) and saving it towards very specific goals (like Holidays, Christmas, Emergency fund, Days Out etc). It's very easy to automate my money on pay day so that I actually reach my savings and spending goals! I feel much more in control of my money with Starling and never want to leave them.

21 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Jessica,

Thanks for taking the time to write this review. We’re thrilled to hear that Starling has helped you feel more in control of your finances. We pride ourselves on making banking as easy and convenient as possible, so it sounds like we’re on the right track. We absolutely love the Spaces feature too; it’s such a simple way to organise your money.

We're thrilled to have you as part of the Starling Flock and hope you continue to enjoy banking with us for many years to come!

Team Starling

Rated 5 out of 5 stars

Best bank account!

Best bank account! Customer services is amazing, Spaces function is super useful and helps me save easily. The App is well designed and user friendly. Instan notifications are timely, and I have nothing bad to say about Starling at all.

21 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Lorraine, thanks for leaving a review! We're glad to hear you're enjoying the app and find it useful, we try to keep things simple and make banking as easy as possible.

Happy banking!

Team Starling

Rated 4 out of 5 stars

Good bank let down by stupid things…

Good bank let down by stupid things like sending repeated emails saying try out this new option it will will improve your life so I tried and tried only to discover it was only for apple not andoid but the fantastic bank could not even bring themselves to say "only for apple products" on the repeated emails. So if that's the type of banking you want go for it. I had to write to them for them to admit this:
Nov 2025 You have a new Customer Service message
Good Afternoon, Les

Thank you for getting in touch.

Im afraid our widgets are not available for android users at the moment. I do apologise for any inconvenience on this.

Many Thanks,

Bianca
Team Starling
Yes after chasing you re my enquiry about how I could get it you already apologised. My point is you could have said in the many messages about trying this out oh bye the way its only for Android customers at the moment you chose not to add this message so millions of your android customers were left spending their time trying and failing to get it to work. AND this was not a moment ago it was more than 6 MONTHS ago so again you are demonstrating you don't really care about your customers.

21 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Les,

We're sorry for this experience. You can open a last-digit widget space on any device, but the widget for your mobile home screen is currently only available on iPhone. We are working on improving this and hope to release the Android version soon!

If you'd like to raise a complaint, you can do so here: https://www.starlingbank.com/how-to-complain/

Team Starling

Rated 5 out of 5 stars

Excellent app and customer service experience

I've been using Starling for just under three years and so far have had a great experience using the banking app. I don't do anything complex on it, but it's intuitive, fast and responsive. I've only had to contact somebody in person once, and got a very quick, helpful response that addressed my issue, so very happy with that aspect too.

21 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Stuart, thanks for taking the time to leave a review! We're really glad to hear the app has worked well and the customer service has been good! We'll keep it up.

Happy banking,

Team Starling

Rated 5 out of 5 stars

Starling is the best bank in UK

Ever since joining Starling (Many years) I have enjoyed the freshness of their way of banking. Everything is easy and understandable. I get great benefit from the spaces section, the savings account being competitive and also the free euro account for when I travel abroad. I have dealt with customer service a couple of time and both times they have been excellent. I recommend to everyone, especially when they describe Revolut or Monzo I show them starling and they say its so much better. I dont work there or have any affiliation they are just simply the best bank on the market right now.

21 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi, wow, thank you for your lovely, detailed review, it is great to hear. We're really glad to hear you've found the app features useful and the customer service excellent. We'll do our best to keep this up!

Here's to many more years of happy banking!

Team Starling

Rated 5 out of 5 stars

I love my Starling account

I love my Starling account! Everything is really easy to use and they have spaces which really helps to budget and keep money for certain things. Been with them for about 5years now. I definitely recommend Starling, app is really user friendly too.

21 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Eva, thanks for your glowing review, we're really glad to hear you find the spaces useful for budgeting!

Happy banking!

Team Starling

Rated 4 out of 5 stars

Good app BUT....

I have been with Starling for years the app is very good with useful features BUT they stopped paying interest on the account, no idea why, so I don't use it much these days. I already have ISA's and other savings accounts, so I don't wish to open any more.

21 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Bri, thanks for taking the time to leave a review! We're glad to hear that you find the features useful and we'll get some feedback raised to the team about interest on our current accounts.

Happy banking!

Team Starling

Rated 5 out of 5 stars

Used Starling without issues in Asia

It was very easy to open a Starling GBP and EUR account and we have been using Starling without fees and good currency exchange rates without any problems in Vietnam, China and Japan for 3 months.

27 April 2026
Unprompted review
Starling logo

Reply from Starling

Hi Erwin,

Thanks for your great review. We're glad to hear you've been making the most of our fee-free international card spending. If there's ever anything we can help with, our 24/7 customer service team are always available, no matter the time zone.

Happy travels,
Team Starling

Rated 5 out of 5 stars

Very effective banking app

Very effective banking app which helps me to control my spending. Leaves the traditional banks years behind!

21 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Nigel,

Thanks for your review. It's great to hear you've been enjoying banking with us, and that the app has been helping you manage your money.

Happy banking,
Team Starling

Rated 5 out of 5 stars

I moved to Starling Bank as was tired…

I moved to Starling Bank as was tired of the mediocre traditional high street banks and wanted a business banking app that would allow me to access all my services.

Starling has a delivered a more modern flexible approach and I have since moved most of my personal banking over.

A friend who had received excellent service from Starling made the recommendation, his recommendation was a good one. I have since recommended Starling to both personal and banking customers alike.

21 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi there,

Thanks for the review. We're really pleased to hear you're enjoying banking with us. We think you made the right decision by listening to your friend! We're thrilled that you're also recommending us.

Thanks again,

Team Starling

Rated 5 out of 5 stars

Great bank as soon as you spend any…

Great bank as soon as you spend any money you get a notification in seconds

21 May 2026
Unprompted review
Starling logo

Reply from Starling

Thanks for the review, Charles,

We aim to always keep you in the loop with your spending, and the instant notifications definitely help with this.

Thanks for being with us,
Team Starling

Rated 1 out of 5 stars

Starling will remove your overdraft if you use your overdraft. Not fit for purpose

I would no longer be recommending starling bank . It’s now taking a dive into obscurity. I was one of those who started when they opened , so that’s’more than 5 years now , they have suddenly removed my overdraft facility because I used it. What’s the point of the overdraft if you don’t use it once in a while . I think they are pissed off because, I pay the overdraft straight away and they don’t get to charge me interest. They offered me to raise a complaint , but there is no point as I will be taking my business to another bank. My advise is to avoid starling , they think one will beg then to reinstate the overdraft, truth is I don’t really use it , it’s pure laziness on my part that it goes overdrawn knowing info have a safety net . But since they decided to remove the safety net, there is no point in staying or using their service to be fair. It was better when the lady founder was running it. As of 2026 , Starling bank is not fit for purpose !

6 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi there,

We're sorry to hear about your experience. Our team would have provided further information directly as to why we had to close your overdraft. We do apologise for the frustration this has caused.

We're genuinely trying to build a better bank for everyone. Raising a complaint provides an overview of how many customers are affected by the same issue, highlighting an area of the business that could be improved. If you do decide to raise a complaint, we have more info here - https://www.starlingbank.com/how-to-complain/.

Again, we're sorry for the frustration and inconvenience caused by this.

Team Starling

Rated 3 out of 5 stars

1)No investment or ISA for joint…

1)No investment or ISA for joint account holder .
2) You are not paying interest on savings

20 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Amarjit,

Thanks for taking the time to write this review. We really appreciate your feedback. We're always looking for ways to improve the app and our products for customers. We've had a lot of feedback about Joint savings accounts, so keep an eye on the Starling app soon.

As for paying interest on savings. We do have savings accounts that pay interest, but for Spaces, we no longer pay interest on them or your account. We're sorry if this causes any frustration.

Team Starling

Rated 5 out of 5 stars

Simple and straightforward

Simple and straightforward interface. Handy personal spaces and savings. Great support team.

20 May 2026
Unprompted review
Starling logo

Reply from Starling

Thanks Arthur,

Appreciate the nice words about the app, we aim to keep things simple when it comes to navigating the app. Great to hear we've been there to support you when needed as well!

Have a great day,
Team Starling

Rated 5 out of 5 stars

Never have any problems

Never have any problems. If I have a question then it's answered quickly.

11 February 2026
Unprompted review
Starling logo

Reply from Starling

Thanks for the review, Sean,

Always here to support you, so its great to hear you've had any queries answered quickly.

All the best,
Team Starling

Rated 5 out of 5 stars

I absolutely love this bank

I absolutely love this bank . 🏦 thank you ☺️ Date of experience is inaccurate as every day is a good day

1 May 2026
Unprompted review
Starling logo

Reply from Starling

Hey Cathy,

Thanks for your fantastic review – it's made our day!

We love having you as a customer! We're over the moon to hear you're enjoying banking with us, and we continue to impress you every day.

We hope you keep enjoying our services for many years to come,
Team Starling

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