Starlight Beds Reviews 1,556

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 343 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very happy with the quality of the products, often finding them to be excellent and well-constructed, especially considering the competitive pricing. Many people appreciate the fast and efficient delivery service, with items frequently arriving quicker than expected and within specified windows. The ordering process is generally described as easy and straightforward, contributing to a positive overall experience. However, some customers also noted issues with order delivery, experiencing delays, lost parcels, or a lack of communication regarding their shipments. A few other people also felt that the quality of some mattresses was not up to par, describing them as uncomfortable or too soft for long-term use.

What people talk about most

Product

Customers had positive experiences with product, often praising the high quality and comfort of mattresses,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the quick and swift... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the excellent quality and... See more

Order

Consumers find the ordering process to be ambiguous, with many reviewers praising the ease of ordering and... See more

Price

Customers consistently note positive experiences with price, finding products to be competitively priced and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good mattress for the price. Very comfortable. Bought the Starlight Beds Silk Alpaca Blackstar Cashmere with Rebound Wool Cotton, 1000 Pocket Spring Mattress. Easy to handle in packaging and rei... See more

Rated 5 out of 5 stars

Very happy with the mattress. Our 6 year old grandson has now slept happily throughout the night on it, and an adult friend has also slept on it for 2 nights and felt comfy on it. It's a perfect opt... See more

Rated 5 out of 5 stars

Really nice comfortable mattresses (would have liked the pink edged one but out of stock!) Very quick delivery. Ordered two and very happy with them so grandparents ordered some as well for the kids,... See more

Rated 5 out of 5 stars

The bed I bought was a small double - for the price is was absolutely brilliant , came vaccine packed and i genuinely thought had been scammed , opened it up and wow . The bed is put into my stepdaugh... See more


Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Furniture Store

About Starlight Beds

Written by the company

Introducing! Starlight Beds™

Every mattress is made to order, by hand and delivered directly to you

  • All mattresses are manufactured in the UK
  • No retail mark-up to save you money
  • Over 25,000 customer reviews on Amazon
  • Rolled and boxed mattresses for easy carrying
  • Free UK delivery on all beds and mattresses

Starlight Beds™ saves you money and provides quality, affordable mattresses at direct from factory prices.

Our mission is to make it easy and affordable to get a great night’s sleep by offering quality mattresses at a great price.

We specialise in providing mattresses through trusted International marketplaces. This means that we can concentrate on creating high-quality mattresses with incredible value.

We provide a large range of value mattresses at a great quality. The reason we can provide affordable mattresses at a lower price than our competitors, is because we manufacture all mattresses in our production facility.

Watch our promotional video on how we produce mattresses and why we are different from other mattress companies Watch Starlight Beds Video


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Really nice comfortable mattresses…

Really nice comfortable mattresses (would have liked the pink edged one but out of stock!) Very quick delivery. Ordered two and very happy with them so grandparents ordered some as well for the kids, there was an issue with the discount code but customer services fixed and price matched which we were very grateful for. Would definitely recommend!

6 January 2026
Rated 5 out of 5 stars

Helpful and Professional

Rebecca at Starlight Beds is excellent, really prompt in responding to emails and very helpful, even going the extra mile to provide details of another mattress from a sister company and getting a discount voucher that I couldn’t download. The mattresses were delivered within 48hrs and being vacuum packed easy to get upstairs and into the bedroom. Can’t fault this company and their staff.

8 January 2026
Unprompted review
Rated 1 out of 5 stars

Avoid if you don't want to replace within in a year

I wrote a review on this mattress when I purchased it 3 months ago which was positive due to good customer service and swift delivery . However after the double mattress has been slept on by a 7 stone teenager since the end of September it has become bobbled, discoloured and worse of all it has dipped in the middle. God only knows how it would fair with 2 grown adults occupying it?? It's a shame I can't post photos on here, as everyone I have shown cannot believe the state it's in - apart from Starlight Beds of course (or the sleep people as they're also known) . To them this is normal wear and tear and despite a back and forth via email they continue to believe that is the case. It most definitely is NOT 'just wear and tear' and judging by the first 3 months use it will not be fit for purpose within 12 months - which ironically is the length of the guarantee they give you. Although I'm not sure what the guarantee is worth as significant dipping is not covered. AVOID AT ALL COSTS UNLESS YOU WANT TO PURCHASE A NEW MATTRESS WITHIN THE YEAR.
EDIT FOLLOWING THEIR RESPONSE. the response from Starlight Beds suggested I did not send photos of the dip. I did send pics however they then requested I measure the dip and send photos of the measurements. At this point I gave up. I was not going to win. BUY FROM THEM AT YOUR PERIL

13 January 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

We’re sorry to hear about your disappointment with the mattress and understand how concerning it is to experience these issues within a short period of use. We appreciate you acknowledging the positive service you initially received, but we regret that the product performance has not met your expectations over time.

As discussed during our email correspondence, our assessments are carried out in line with the terms of our warranty and manufacturing guidelines. We did request images showing the reported dipping so that we could investigate this further; however, we did not receive these. That said, we understand that this outcome was not what you had hoped for. We appreciate you taking the time to share your feedback, and your comments have been noted and will be passed on for further review. We’re sorry that on this occasion we were unable to reach a resolution that met your expectations.

Rated 5 out of 5 stars

King size mattress

Ordered King size Lovely mattress this is the third mattress I’ve purchased with starlight beds never had any issues really great prices and quick delivery

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Great mattress

Great mattress, very comfortable. My son has been sleeping much better. Mattress fitted perfectly on bunkbed.
I would recommend this product.

15 December 2025
Rated 1 out of 5 stars

promised delivery on friday

promised delivery on friday, collect myself from b&q, they totally let me down, still waiting.
will not buy from these again.

2 January 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

We’re sorry to hear that your delivery did not arrive as promised and understand how disappointing this must be, especially when you were expecting to collect it yourself. This is not the experience we aim to provide. Please contact our customer support team at help@starlightbeds.co.uk so we can look into this for you and assist further.

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