Very good mattress for the price. Very comfortable. Bought the Starlight Beds Silk Alpaca Blackstar Cashmere with Rebound Wool Cotton, 1000 Pocket Spring Mattress. Easy to handle in packaging and rei... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very happy with the mattress. Our 6 year old grandson has now slept happily throughout the night on it, and an adult friend has also slept on it for 2 nights and felt comfy on it. It's a perfect opt... See more
Really nice comfortable mattresses (would have liked the pink edged one but out of stock!) Very quick delivery. Ordered two and very happy with them so grandparents ordered some as well for the kids,... See more
The website was so easy to navigate. Each mattress had their benefits clearly explained and was available in multiple sizes. The prices were very competitive Delivery was faster than quoted.
Company replied
Company details
About Starlight Beds
Written by the company
Introducing! Starlight Beds™
Every mattress is made to order, by hand and delivered directly to you
- All mattresses are manufactured in the UK
- No retail mark-up to save you money
- Over 25,000 customer reviews on Amazon
- Rolled and boxed mattresses for easy carrying
- Free UK delivery on all beds and mattresses
Starlight Beds™ saves you money and provides quality, affordable mattresses at direct from factory prices.
Our mission is to make it easy and affordable to get a great night’s sleep by offering quality mattresses at a great price.
We specialise in providing mattresses through trusted International marketplaces. This means that we can concentrate on creating high-quality mattresses with incredible value.
We provide a large range of value mattresses at a great quality. The reason we can provide affordable mattresses at a lower price than our competitors, is because we manufacture all mattresses in our production facility.
Watch our promotional video on how we produce mattresses and why we are different from other mattress companies Watch Starlight Beds Video
Contact info
Unit 5, Royds Mill, Leeds Road, WF5 9YA, Ossett, United Kingdom
- 01924 600 683
- help@starlightbeds.co.uk
- starlightbeds.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing
Amazing. The mattress was ordered on Friday/Saturday and delivered on Wednesday.
Also Wednesday happened to be Christmas Eve...so I'm super pleased with their speed.
Mattress not bad either
24 December 2025
Unprompted review
Great quality, affordable mattress
Great quality mattress, affordable and very comfortable. It was also delivered very quickly
17 December 2025
Unprompted review
Very good service and the mattress is…
Very good service and the mattress is so good well worth the money came on time .
22 December 2025
Unprompted review
Great service
Great service, easy to navigate website and promptly delivered within a few days.
9 December 2025
Very efficient and quickly delivered.
9 December 2025
A high quality mattress at a very…
A high quality mattress at a very reasonable price. Very quick delivery.
8 December 2025
Well packed was very impressed with the…
Well packed was very impressed with the speed of delivery & the quality of the mattress.
8 December 2025
Fantastic service ordered delivered…
Fantastic service ordered delivered within 2 days start to finish great quality matress
8 December 2025
Quick & efficient
Quick & efficient delivery of my mattress. Son very happy with it & is finding it most comfortable!!
12 December 2025
Unprompted review
Fabulous service so far!
Order placed on the Friday, good delivered on the Saturday!! Product not yet used but we have removed it from the box and it seems spot on!
5 December 2025
Shocking Service – Mattress Lost Twice
Ordered a mattress on 01/12 during the Black Friday sales, due for delivery on 03/12. It never arrived. After chasing, I was told there were no couriers to deliver it, then later that the courier had lost it. A replacement was arranged, but unbelievably, that one was lost too.
By 15/12 I was offered either another reorder with the same unreliable courier or a refund. I chose the refund, but the whole experience was a complete waste of time.
Unreliable delivery, poor communication, and zero accountability. I won’t be using this company again.
1 December 2025
Reply from Starlight Beds
We’re very sorry to hear about your experience and fully understand your frustration. This is clearly not the service we aim to provide, especially during a busy period such as Black Friday. We sincerely apologise for the repeated delivery failures, the conflicting information provided, and the inconvenience this caused you.
While a refund was processed as requested, we recognise that this doesn’t make up for the time and effort you had to spend chasing updates. Your feedback regarding delivery reliability and communication has been taken on board and will be reviewed internally. Thank you for bringing this to our attention, and we’re genuinely sorry that we weren’t able to meet your expectations on this occasion.
Mattress was delivered on time and my…
Mattress was delivered on time and my son is happy with how comfortable it is. Price was great too so all in all a great purchase 👍🏾
10 December 2025
Unprompted review
I do not recommend it.
This mattress is for a person up to 50 kilograms, the springs are very weak, when you sit on it the springs cling to each other and you hear a metallic crunch.
I do not recommend it.
14 December 2025
Unprompted review
Reply from Starlight Beds
We’re sorry to hear about your experience with the mattress and that it didn’t meet your expectations. This feedback is concerning, as the mattress should not produce unusual noises or feel unsuitable when used within normal conditions. We appreciate you bringing this to our attention and would encourage you to contact our customer support team so we can look into this further and advise on the next steps. You can reach us at help@starlightbeds.co.uk.
Still hasn't arrived and it's ordered…
Still hasn't arrived and it's ordered it weeks ago and it said 2-3 days for delivery!
30 November 2025
Reply from Starlight Beds
We’re sorry to hear that the delivery time was delayed. From our records, a full refund has been issued in relation to the issue experienced. If there’s anything further we can assist you with, please don’t hesitate to get in touch at help@starlightbeds.co.uk
Really prompt service
Really prompt service - ordered on Saturday, delivered by Tuesday lunchtime. Item exactly as described, and excellent value for money.
30 November 2025
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