Starlight Beds Reviews 1,552

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 341 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, highlighting that the mattresses are comfortable, well-constructed, and offer excellent value for money. Many people are also very satisfied with the prompt and efficient delivery service, often noting that items arrived faster than expected and were well-packaged. However, some customers also noted issues with their orders and delivery. A few people experienced delays, lost parcels, or poor communication regarding their delivery status. There were also occasional comments about the comfort of some mattresses not meeting expectations, with some reviewers finding them too soft or uncomfortable for long-term use.

What people talk about most

Product

People report positive experiences with product quality and value. Many reviewers praise the mattresses for... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the swiftness of... See more

Quality

Clients share positive opinions on quality, with many praising the high quality and value for money of... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy and efficient,... See more

Price

Users describe positive interactions with price, consistently highlighting that products offer great value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good mattress for the price. Very comfortable. Bought the Starlight Beds Silk Alpaca Blackstar Cashmere with Rebound Wool Cotton, 1000 Pocket Spring Mattress. Easy to handle in packaging and rei... See more

Rated 5 out of 5 stars

Very happy with the mattress. Our 6 year old grandson has now slept happily throughout the night on it, and an adult friend has also slept on it for 2 nights and felt comfy on it. It's a perfect opt... See more

Rated 5 out of 5 stars

Really nice comfortable mattresses (would have liked the pink edged one but out of stock!) Very quick delivery. Ordered two and very happy with them so grandparents ordered some as well for the kids,... See more

Rated 5 out of 5 stars

The website was so easy to navigate. Each mattress had their benefits clearly explained and was available in multiple sizes. The prices were very competitive Delivery was faster than quoted.

Company replied


Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Furniture Store

About Starlight Beds

Written by the company

Introducing! Starlight Beds™

Every mattress is made to order, by hand and delivered directly to you

  • All mattresses are manufactured in the UK
  • No retail mark-up to save you money
  • Over 25,000 customer reviews on Amazon
  • Rolled and boxed mattresses for easy carrying
  • Free UK delivery on all beds and mattresses

Starlight Beds™ saves you money and provides quality, affordable mattresses at direct from factory prices.

Our mission is to make it easy and affordable to get a great night’s sleep by offering quality mattresses at a great price.

We specialise in providing mattresses through trusted International marketplaces. This means that we can concentrate on creating high-quality mattresses with incredible value.

We provide a large range of value mattresses at a great quality. The reason we can provide affordable mattresses at a lower price than our competitors, is because we manufacture all mattresses in our production facility.

Watch our promotional video on how we produce mattresses and why we are different from other mattress companies Watch Starlight Beds Video


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Delivery very quick and mattress great…

Delivery very quick and mattress great quality

20 January 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Jules,

Thank you for your lovely review.

We’re so pleased to hear your delivery was very quick and that you’re happy with the quality of the mattress. That’s exactly the experience we aim to provide.

We really appreciate you taking the time to share your feedback.

Kind regards,
Becky

Rated 5 out of 5 stars

Excellent

The mattress is excellent quality, the delivery was prompt and my son said it is very comfortable! I would buy from here again.

1 January 2026
Rated 1 out of 5 stars

awful

Received the mattress no problem but the quality is absolutely terrible now i’m having to spend more on toppers to try and make then half decent for now, i have a 5 year old sleeping on one and a 2 year old in the other and both dip badly in the middle when they are in bed really disappointed had no choice but to keep as already put new beds together and got rid of the old ones honestly please don’t waste your money like i have

16 January 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Jessica,

We are sorry to hear about the experience that you have had with our mattresses, and that they are dipping. Unfortunately, no order details have been attached to review, so we are unable to reach out to you directly regarding this. However, if you would still like to get this sorted, please email us on help@starlightbeds.co.uk and we can get this issue investigated.

Kind Regards,
Megan

Rated 1 out of 5 stars

No reply from customer service

I bought the wrong size matress, emailed them to send back to swap have heard nothing back

29 December 2025
Starlight Beds logo

Reply from Starlight Beds

Hi Tristan,

We are very sorry that you did not get a reply to your email. Upon looking in our email inboxes, I cannot seem to find anything with your order number or email address that is attached to this review.

If you could please reach out to us with your order number on help@starlightbeds.co.uk we will be able to help with getting a return in place for the item if you still wish.

Kind Regards,
Megan

Rated 5 out of 5 stars

Silk Alpaca Blackstar Cashmere mattress

Very good mattress for the price. Very comfortable. Bought the Starlight Beds Silk Alpaca Blackstar Cashmere with Rebound Wool Cotton, 1000 Pocket Spring Mattress. Easy to handle in packaging and reinflated to original shape very quickly. Slightly on soft side of medium, but very supportive still and comfortable. Fast delivery.

21 January 2026
Unprompted review

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