Starlight Beds Reviews 1,543

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 336 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, especially the mattresses, for their excellent quality and comfort, often exceeding expectations given the affordable prices. Many people highlight the quick and efficient delivery service, noting that items arrived promptly and were well-packaged. The overall ordering process is also described as easy and straightforward, with good communication regarding delivery updates. However, some people were dissatisfied with their order experience, citing issues such as lost parcels, delayed deliveries, or receiving damaged items. A few customers also found the mattresses to be uncomfortable or of low quality, contrary to the majority opinion.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the swift and quick delivery... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers praise the great... See more

Order

Reviewers mention ambiguous feedback about order. Many customers found the ordering process easy and... See more

Price

Users describe positive interactions with price, consistently highlighting that products offer great value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good mattress for the price. Very comfortable. Bought the Starlight Beds Silk Alpaca Blackstar Cashmere with Rebound Wool Cotton, 1000 Pocket Spring Mattress. Easy to handle in packaging and rei... See more

Rated 5 out of 5 stars

Very happy with the mattress. Our 6 year old grandson has now slept happily throughout the night on it, and an adult friend has also slept on it for 2 nights and felt comfy on it. It's a perfect opt... See more

Rated 5 out of 5 stars

Really nice comfortable mattresses (would have liked the pink edged one but out of stock!) Very quick delivery. Ordered two and very happy with them so grandparents ordered some as well for the kids,... See more

Rated 5 out of 5 stars

Fast effective delivery very good quilty and good for adults under 14kg.. Would recommend for the avarage below avarage and the high standard.. Value for money.. I will order another one and two for... See more

Company replied


Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Furniture Store

About Starlight Beds

Written by the company

Introducing! Starlight Beds™

Every mattress is made to order, by hand and delivered directly to you

  • All mattresses are manufactured in the UK
  • No retail mark-up to save you money
  • Over 25,000 customer reviews on Amazon
  • Rolled and boxed mattresses for easy carrying
  • Free UK delivery on all beds and mattresses

Starlight Beds™ saves you money and provides quality, affordable mattresses at direct from factory prices.

Our mission is to make it easy and affordable to get a great night’s sleep by offering quality mattresses at a great price.

We specialise in providing mattresses through trusted International marketplaces. This means that we can concentrate on creating high-quality mattresses with incredible value.

We provide a large range of value mattresses at a great quality. The reason we can provide affordable mattresses at a lower price than our competitors, is because we manufacture all mattresses in our production facility.

Watch our promotional video on how we produce mattresses and why we are different from other mattress companies Watch Starlight Beds Video


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great purchase excellent mattress for…

Great purchase excellent mattress for the money and a super fast delivery

23 April 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Paul,

Thank you for such a lovely review!

We’re delighted to hear you’re happy with your mattress and that you found it great value for money. It’s wonderful to know the delivery was super fast too, we really appreciate your support.

Kind regards,
Lillia

Rated 4 out of 5 stars

Great experience

Easy to order. Beds arrived on time. Sturdy good looking beds

30 March 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Lauren,

Thank you for your feedback!

We’re so pleased to hear you found the ordering process easy and that everything arrived on time. It’s great to know you’re happy with how the beds look and their sturdiness , we really appreciate your support.

Kind regards,
Lillia

Rated 4 out of 5 stars

Good price

Good price , speedy delivery . I knocked a star off because it’s not as firm as I would’ve liked .

15 April 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Jo,

Thank you for your feedback!

We’re really pleased to hear you were happy with the price and speedy delivery.

We’re sorry to hear it wasn’t quite as firm as you expected, but we truly appreciate you sharing your experience, it’s really helpful for us. Thank you again for your support.

Kind regards,
Lillia

Rated 5 out of 5 stars

Amazing mattress

Amazing mattress. Really comfortable

28 March 2026
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Reply from Starlight Beds

Hi Steve,

Thank you so much for your lovely review!

We’re delighted to hear you’re finding your mattress so comfortable, that’s exactly what we aim for.

We really appreciate your support.

Kind regards,
Lillia

Rated 5 out of 5 stars

Happy with the mattress and super quick…

Happy with the mattress and super quick delivery

14 April 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Anthony,

Thank you for your lovely feedback!

We’re so pleased to hear you’re happy with your mattress and that the delivery was super quick, it really means a lot to us.

Kind regards,
Lillia

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good matress.

13 April 2026
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Reply from Starlight Beds

Hi there,

Thank you for your feedback!

We’re so pleased to hear you were happy with the quick delivery & your mattress , it really means a lot to us.

Kind regards,
Lillia

Rated 5 out of 5 stars

Delivered very quickly

Delivered very quickly . Well packaged and in perfect condition on arrival. So far the mattress is ticking the boxes and purchased at a very good price !

14 April 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Faith,

Thank you for your lovely feedback!

We’re so pleased to hear your mattress arrived quickly, well packaged, and in perfect condition. It’s great to know it’s ticking all the boxes so far and that you’re happy with the price, we really appreciate your support.

Kind regards,
Lillia

Rated 5 out of 5 stars

The mattress is good especially for the…

The mattress is good especially for the price.

11 April 2026
Starlight Beds logo

Reply from Starlight Beds

Hi there,

Thank you for your feedback!

We’re so pleased to hear you’re happy with the mattress, especially for the price, that’s exactly what we aim for. We really appreciate your support.

Kind regards,
Lillia

Rated 5 out of 5 stars

Arrived when expected

Arrived when expected, very good value for money, also supporting British firm.

10 April 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Susu,

Thank you for your kind feedback!

We’re so pleased to hear everything arrived as expected and that you’re happy with the value for money. Your support really means a lot to us.

Kind regards,
Lillia

Rated 3 out of 5 stars

Great mattresses , poor courier

Great mattresses - poor delivery by courier despite Starlight telling courier specific delivery instructions. You are only as good as your weakest link.

9 April 2026
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Reply from Starlight Beds

Hi there,

Thank you for your feedback! We’re really pleased to hear you’re happy with the mattresses, but we’re sorry to hear the delivery experience didn’t meet expectations. We completely understand how frustrating that must have been, especially when specific instructions were provided.

We truly appreciate you bringing this to our attention and will be sure to pass your comments on to the courier.

Thank you again for your support, it means a lot to us.

Kind regards,
Lillia

Rated 5 out of 5 stars

shorty mattress replacement

Purchased a replacement shorty mattress for a child's mid sleeper.
I was recommended to try this company and I was not disappointed as the quality was superb, delivery was very very quick and at a fraction of the price of the online retailers. What a genuine company
I will definitely purchase from you again

10 April 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi there,

Thank you so much for such a fantastic review!

We’re absolutely delighted to hear you were recommended to us and that we didn’t disappoint.

It’s wonderful to know you’re happy with the quality, speedy delivery, and value, and your kind words about us being a genuine company truly mean the world. We’d be thrilled to have you shop with us again.

Thank you for your support.

Kind regards,
Lillia

Rated 5 out of 5 stars

Mattress

Very prompt.

11 April 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi there,

Thank you for your feedback!

We’re so pleased to hear you were happy with the prompt service, we really appreciate your support.

Kind regards,
Lillia

Rated 5 out of 5 stars

Great mattress

Great mattress. Good price. Speedy delivery.

6 April 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Alexander,

Thank you for your great feedback!

We’re so pleased to hear you’re happy with your mattress, the price, and the speedy delivery, it really means a lot to us.

Kind regards,
Lillia

Rated 5 out of 5 stars

Excellent quality mattress

Excellent quality mattress, we are really pleased.

4 April 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Valerie,

Thank you for your lovely review!

We’re delighted to hear you’re really pleased with the quality of your mattress, that’s exactly what we aim for.

Kind regards,
Lillia

Rated 5 out of 5 stars

Delivery on time

Delivery on time , and its a good quality mattress

7 April 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Isra,

Thank you for your lovely feedback!

We’re so pleased to hear your delivery arrived on time and that you’re happy with the quality of your mattress, it really means a lot to us.

Kind regards,
Lillia

Rated 5 out of 5 stars

quality for price is great!

The quality for price is great.The mattress is in my van / camper. Delivered on time courier you used txt me and delivered as informed by courier company. Great service from start to finish. A big thank YOU. I shall pass on your company name to my van/ camper friends....!

8 April 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi there,

Thank you so much for such a fantastic review!

We’re absolutely delighted to hear that you’re happy with the quality and that the mattress is working perfectly in your van, that sounds amazing 😊

It’s also great to know the delivery and communication from the courier went smoothly, as we know how important that is. Your kind words truly mean the world to us, and we really appreciate you recommending us to your fellow camper friends. Thank you so much for your support!

Kind regards,
Lillia

Rated 5 out of 5 stars

Mattresses Ok

Easy to order, delivery on time, mattresses will be ok for short term use.

29 March 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Julsey,

Thank you for your detailed feedback!

We’re pleased to hear that ordering was easy and delivery was on time. We’d just like to clarify that we supply the mattress only, so the bunk bed frame and its components would have come from a different supplier.

Kind regards,
Lillia

Rated 5 out of 5 stars

Excellent service and very quick…

Excellent service and very quick delivery. Item as described and would buy again.

29 March 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Menzies,

Thank you for your kind feedback!

We’re so pleased to hear you were happy with the service and quick delivery, and that everything was just as expected.

We’d be delighted to have you shop with us again.

Kind regards,
Lillia

Rated 5 out of 5 stars

Excellent company

Excellent company. Lovely mattress. Very prompt delivery. Good communication. Highly recommended

5 March 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Jane,

Thank you for such a fantastic review!

We’re delighted to hear you’re happy with your mattress and that everything from delivery to communication met your expectations.

Your recommendation really means a lot to us.

Kind regards,
Lillia

Rated 5 out of 5 stars

Did not deliver to my flat left in…

Did not deliver to my flat left in foyer, l am confined to a wheelchair it was a struggle. The first mattress delivered by Chris was excellent no prob. I'll

24 March 2026
Starlight Beds logo

Reply from Starlight Beds

Hi David,

Thank you for your feedback, and we’re really sorry to hear about this experience.

We completely understand how difficult this must have been, especially given your circumstances, and this is certainly not the level of service we aim to provide.

We’re pleased to hear your previous delivery went smoothly.

Thank you again for bringing this to our attention.

Kind regards,
Lillia

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