The staff was incredibly helpful, kind, and professional. My only complaint is that no one discussed my eye exam details with me after the doctor reviewed them.
Company replied
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The staff was incredibly helpful, kind, and professional. My only complaint is that no one discussed my eye exam details with me after the doctor reviewed them.
Company replied
The service was phenomenal ! I paid for the 2 pairs for 79.99. Only issue is I can see out one pair of my glasses but the other pair I can’t see too well out of. When I got the glasses I put on both p... See more
Company replied
Last at front desk could use some customer service training she was rude and hateful on my first visit but the lady in back was wonderful great customer service. My glasses were good could use better... See more
Customer service is just one factor. The individuals working at this location represent team work. They made and have always made me feel important.
Company replied
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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5071 Monroe St, 43623, Toledo, OH, United States

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People working there were very nice to deal with - I will go back.

Reply from Stanton Optical - Toledo

Reply from Stanton Optical - Toledo
First of all, I have vision insurance but still had to pay out of pocket, which never happened before at any other place that I got safety glasses for work for. Second, the glasses took longer to arrive than told. Third, it took over a half hour just for me to pick up glasses because they couldn't find the side shields. They said that no shield were sent with the glasses. Lastly, I never received a case for the glasses that cost almost $300. So I I have no way to protect the glasses when I'm not wearing them.

Reply from Stanton Optical - Toledo
The customer service was excellent, I received an exam and contacts in less than a week!

Reply from Stanton Optical - Toledo
First off, they claim to accept most insurances.It should just say doesn't except state insurance... They had their drawer counted an hour early so I could not pay cash since they didn't accept my state insurand the lady was rude looking for any reason to get me out of there, so they could leave, it seemed like the bar was more important...
David really I'd a wonderful person as well as him helping me out whenever needed. He goes over and above expectations and has a heart of gold. There aren't enough people like you in the world David and I am so blessed to have you help me today. Yes, one person can be a gamechanger
...... that special someone helped me out and I'm grateful. He knows his stuff there can't go wrong with his guidance and help. Thanks again If I were to need anything I will be back just because of you. Thanks again
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