Stanton Optical - Toledo Reviews 32

TrustScore 3.5 out of 5

3.6

5071 Monroe St, 43623 Toledo, OH, US


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Rated 2 out of 5 stars

I received a text message that stated my glasses are in. Only the glasses came in, the sunglasses did not. Immediately upon putting the new glasses on my vision was very blurry and was not corrected a... See more

Company replied

Rated 5 out of 5 stars

Last at front desk could use some customer service training she was rude and hateful on my first visit but the lady in back was wonderful great customer service. My glasses were good could use better... See more

Rated 5 out of 5 stars

Fast service. Friendly staff. Every time I come in they're very personable. Return time on frames are always earlier than they estimate

Rated 5 out of 5 stars

Friendly and efficient staff. Very informative. In fact I learned from a staff member that my DNA is actually changing and that is why my vision has gone bad. #themoreyouknow


Company details

  1. Optometrist
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Glasses Store
  5. Optician

Written by the company

Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.

Affordable Eye Care for Everyone

Written by the company

Quality Vision Care That Fits Your Budget
At Stanton Optical, we believe cost should never stand between you and they eye care you need. We offer affordable eye exams, prescriptions eyeglasses, and contact lenses.
Same-Day Glasses, Made Onsite
Every Stanton Optical location features an onsite lens-finishing lab, which means single-vision lenses can be cut and fitted in as little as 30 minutes. We also offer same-day appointments, walk-ins, and buy online, pick up in-store - because getting glasses should work around your schedule, not the other way around.
Your Eye Health Is In Expert Hands
Eye exams at Stanton Optical are performed by independent, licensed optometrists and ophthalmologists who are dedicated to your eye health. From comprehensive eye exams to prescription updates, our eye care professionals use advanced diagnostic technology to ensure accurate results and personalized care for every patient.
Eye Care for the Whole Family
Stanton Optical is designed with families in mind. Our welcoming, kid-friendly locations make it easy to schedule eye exams for the whole household in a single trip. From children's frames to progressive lenses for adults, we carry options for every age and every need - all backed by the same fast, affordable service our patients know us for.
Most Major Vision Insurance Plans Accepted
Stanton Optical accepts most major vision insurance plans, including EyeMed, VSP, Medicaid, and many more. Our team will help you understand your coverage and maximize your benefits so you get the most value from plan. No insurance? No problem - we offer competitive self-pay pricing and flexible payment options to make sure quality eye care stays within reach for everyone. Visit stantonoptical.com to verify insurance plans accepted at your nearby store.

Contact info

Promotion box for Stanton Optical - Toledo

Two Pairs for $79 + Free Eye Exam

Get two same day single-vision glasses for $79 + Free Eye Exam

3.6

Average

TrustScore 3.5 out of 5

32 reviews

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Rated 5 out of 5 stars

Last at front desk could use some…

Last at front desk could use some customer service training she was rude and hateful on my first visit but the lady in back was wonderful great customer service. My glasses were good could use better selection in frames in my opinion frames are ugly. But I had to get pair other than that it was ok

21 March 2026
Rated 1 out of 5 stars

Customer Service was horrible

The customer service was horrible. The woman I worked with was impatient, arguing with other customers, and not very thorough on pricing or expectations. The only reason I tried Stanton was because of the same day glasses option. Wasn’t told until I had already checked out that no one was available in the lab so I had to wait for them to be shipped. I felt scammed to be honest. Will absolutely never use Stanton again.

20 February 2026
Stanton Optical - Toledo logo

Reply from Stanton Optical - Toledo

Hello Nicole. We’re sorry to hear about your experience and the confusion regarding same-day glasses. Please note that same-day service can vary depending on your prescription and product selection and additional add-ons. We'll be escalating this internally to ensure it's thoroughly reviewed. We appreciate your feedback.

Rated 1 out of 5 stars

Was rude was unapproachable nasty…

Was rude was unapproachable nasty without explaining procedure. Try to put it back on the customer was uninformed.
Left out glasses are too big. I was unable to tell them the sign said one thing did not receive.

28 February 2026
Stanton Optical - Toledo logo

Reply from Stanton Optical - Toledo

Hello Teresia. We're sorry to hear about your experience during your visit and that your glasses are not fitting as expected. We'll be escalating this internally to ensure it's thoroughly reviewed. We appreciate your feedback.

Rated 5 out of 5 stars

People working there were very nice to

People working there were very nice to deal with - I will go back.

25 February 2026
Stanton Optical - Toledo logo

Reply from Stanton Optical - Toledo

Hello Barbara, Thank you for your kind words! We’re so glad our team made your visit a pleasant one. It means a lot to know you’ll be coming back, and we look forward to welcoming you again soon!

Rated 1 out of 5 stars

Excessive cost and false promises. This place is a joke.

First of all, I have vision insurance but still had to pay out of pocket, which never happened before at any other place that I got safety glasses for work for. Second, the glasses took longer to arrive than told. Third, it took over a half hour just for me to pick up glasses because they couldn't find the side shields. They said that no shield were sent with the glasses. Lastly, I never received a case for the glasses that cost almost $300. So I I have no way to protect the glasses when I'm not wearing them.

24 February 2026
Stanton Optical - Toledo logo

Reply from Stanton Optical - Toledo

Hello Vashon. We're sorry to hear about your experience, any confusion regarding insurance coverage, and the delay with your order, and the items provided at pickup. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.

Rated 5 out of 5 stars

The customer service was excellent

The customer service was excellent, I received an exam and contacts in less than a week!

21 February 2026
Stanton Optical - Toledo logo

Reply from Stanton Optical - Toledo

Hello Stephen, We’re thrilled to hear you had excellent service and such a quick turnaround! Thank you for sharing your experience.

Rated 1 out of 5 stars

Eye Exam

First off, they claim to accept most insurances.It should just say doesn't except state insurance... They had their drawer counted an hour early so I could not pay cash since they didn't accept my state insurand the lady was rude looking for any reason to get me out of there, so they could leave, it seemed like the bar was more important...

18 January 2025
Unprompted review
Rated 5 out of 5 stars

best employee ever

David really I'd a wonderful person as well as him helping me out whenever needed. He goes over and above expectations and has a heart of gold. There aren't enough people like you in the world David and I am so blessed to have you help me today. Yes, one person can be a gamechanger
...... that special someone helped me out and I'm grateful. He knows his stuff there can't go wrong with his guidance and help. Thanks again If I were to need anything I will be back just because of you. Thanks again

13 November 2023
Unprompted review

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