This was my 1st time ever ha ing my eyes checked. I went in 30min before my appointment time and was helped immediately, and it took a total of less than 1.5hrs from my arrival that I was walking out... See more
Company replied
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This was my 1st time ever ha ing my eyes checked. I went in 30min before my appointment time and was helped immediately, and it took a total of less than 1.5hrs from my arrival that I was walking out... See more
Company replied
The staff was friendly and explained when my glasses would be ready. They were helpful adjusting them, especially Kristina who allowed me to pick up my glasses 10 minutes before closing. I was able... See more
Company replied
My glasses are perfect, and the staff was fabulous! They are friendly, patient & knowledgeable. They made my whole experience not only productive but also a great pleasure.
Company replied
The staff was very attentive and kind, but I felt completely mislead in terms of pricing. Two pairs of glasses and an exam for $80 is a great advertised price, but being told MID EXAM that I am REQUIR... See more
Company replied
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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7811 Kingston Pike, 37919, Knoxville, TN, United States

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This was my 1st time ever ha ing my eyes checked. I went in 30min before my appointment time and was helped immediately, and it took a total of less than 1.5hrs from my arrival that I was walking out with my new glasses and able to see everything I had been missing for almost 20yrs. The whole staff was very professional and courteous to me and everyone else. Great people at the location on Kingston Pike, Knoxville near West Town Mall.

Reply from Stanton Optical - Knoxville (West Town)
Every one of as so helpful and they made it so easy my glasses were even a couple of days early thank you everyone.

Reply from Stanton Optical - Knoxville (West Town)
Very friendly and efficient staff.
Kristina and Bette were very nice and helpful.
I really did get my exam and 2 pairs of glasses for $79.00.

Reply from Stanton Optical - Knoxville (West Town)
My glasses are perfect, and the staff was fabulous! They are friendly, patient & knowledgeable. They made my whole experience not only productive but also a great pleasure.

Reply from Stanton Optical - Knoxville (West Town)
The staff was friendly and explained when my glasses would be ready. They were helpful adjusting them, especially Kristina who allowed me to pick up my glasses 10 minutes before closing. I was able to be out 2 minutes before closing even after she adjusted by glasses. Her manager was also helpful with info, but I did not get his name. Thank you again!

Reply from Stanton Optical - Knoxville (West Town)
Supposed to be same day then waited 2 weeks only for my lenses to be cracked

Reply from Stanton Optical - Knoxville (West Town)

Reply from Stanton Optical - Knoxville (West Town)
Staff was amazing! Wish the actual eye exam wasn’t virtual but it was a cool experience. Only thing I didn’t like was I chose frames over $200 and they weren’t brand new. If I knew that I wasn’t getting brand new frames out of the box I would have went cheaper. Besides that I wouldn’t go anywhere else!

Reply from Stanton Optical - Knoxville (West Town)
Friendly and very helpful! Great atmosphere! The building could could use updating inside.

Reply from Stanton Optical - Knoxville (West Town)

Reply from Stanton Optical - Knoxville (West Town)
Every person we encountered along each step of the process made our visit feel important and meaningful.

Reply from Stanton Optical - Knoxville (West Town)
The lady that took care of me was amazing. She was super helpful and helped me save money.
Stanton Optical is the best place in Knoxville to get your glasses. I'm 58. I've worn glasses since I was 9. I got my first pair of glasses from Dr.Swartz in Western Plaza in 1977. The folks at Stanton on Kingston Pike are excellent. They're thorough and caring. I highly recommend them.
Up sale!! My husband and I have good vision, just need readers. They tried to talk us into progressive readers…. 600.00 dollars. No thank you. No doctor on site as well.

Reply from Stanton Optical - Knoxville (West Town)
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