Stanton Optical - Knoxville (South) Reviews 

86
TrustScore 4.5 out of 5

4.6

4501 Chapman Hwy, 37920 Knoxville, TN, US


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Rated 5 out of 5 stars

Great place for eyecare. Used to go "down the street" to another eyecare, they were super expensive, even after insurance. Stanton is honest and up front, great eye care specialists and an enormous... See more

Company replied

Rated 2 out of 5 stars

No matter which Stanton Optical I go in, it feels like it's being run by teenagers. I'm sorry, but there is no sense of ownership. Staff are not very inspired or creative about solutions. It's like... See more

Company replied

Rated 5 out of 5 stars

Staff seemed knowledgeable and were very personable and professional. Didn't have my prescription in house so had to be ordered but came in much faster than I expected. Great job overall.

Company replied

Rated 5 out of 5 stars

Every staff member went above and beyond seeing to my comfort, care and needs. I wish more health/medical establishments would be inclined to do likewise!

Company replied


Company details

  1. Optometrist
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Glasses Store
  5. Optician

Written by the company

Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.

Affordable Eye Care for Everyone

Written by the company

Quality Vision Care That Fits Your Budget
At Stanton Optical, we believe cost should never stand between you and they eye care you need. We offer affordable eye exams, prescriptions eyeglasses, and contact lenses.
Same-Day Glasses, Made Onsite
Every Stanton Optical location features an onsite lens-finishing lab, which means single-vision lenses can be cut and fitted in as little as 30 minutes. We also offer same-day appointments, walk-ins, and buy online, pick up in-store - because getting glasses should work around your schedule, not the other way around.
Your Eye Health Is In Expert Hands
Eye exams at Stanton Optical are performed by independent, licensed optometrists and ophthalmologists who are dedicated to your eye health. From comprehensive eye exams to prescription updates, our eye care professionals use advanced diagnostic technology to ensure accurate results and personalized care for every patient.
Eye Care for the Whole Family
Stanton Optical is designed with families in mind. Our welcoming, kid-friendly locations make it easy to schedule eye exams for the whole household in a single trip. From children's frames to progressive lenses for adults, we carry options for every age and every need - all backed by the same fast, affordable service our patients know us for.
Most Major Vision Insurance Plans Accepted
Stanton Optical accepts most major vision insurance plans, including EyeMed, VSP, Medicaid, and many more. Our team will help you understand your coverage and maximize your benefits so you get the most value from plan. No insurance? No problem - we offer competitive self-pay pricing and flexible payment options to make sure quality eye care stays within reach for everyone. Visit stantonoptical.com to verify insurance plans accepted at your nearby store.

Contact info

Promotion box for Stanton Optical - Knoxville (South)

Two Pairs for $79 + Free Eye Exam

Get two same day single-vision glasses for $79 + Free Eye Exam

4.6

Excellent

TrustScore 4.5 out of 5

86 reviews

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4.6

All reviews

(86)

17,113 reviews in the last 12 months

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Rated 5 out of 5 stars

William was a great help

William was a great help. Walked me through it step by step. It was a great experience. Got an eye exam and 2 pairs of glasses. Thank you again!

10 July 2026
Stanton Optical - Knoxville (South) logo

Reply from Stanton Optical - Knoxville (South)

Hello Amber, Thank you for your wonderful review! We're thrilled to hear William provided such great guidance and made the process easy to follow every step of the way. We're glad you had a great experience with your eye exam and new glasses. Enjoy your two new pairs, and thank you for choosing us!

Rated 5 out of 5 stars

I have a great experience and I will…

I have a great experience and I will recommend people who might have tight budget to get glasses and eye exam for prescription. I had a free eye exam and got two pairs of glasses with 79 dollars. Totally save me a lot of money

10 July 2026
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Reply from Stanton Optical - Knoxville (South)

Hello Feixia, Thank you for your wonderful review! We're so glad you had a great experience and found an option that fit your budget. It's great to hear you were happy with the value and your new glasses. We truly appreciate your recommendation and look forward to helping you again in the future!

Rated 2 out of 5 stars

The man performing my vision test would…

The man performing my vision test would stop to check his phone, often in the middle of him explaining something to me. He also tried to over sell me contacts to make my bill $400. Eventually, we got it down to $200 which was still too much when I came in for a simple contact vision test.

18 June 2026
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Reply from Stanton Optical - Knoxville (South)

Hello Kenzie. We sincerely apologize that your experience did not meet your expectations. We understand how frustrating it is to feel that your exam was not handled with the attention and transparency you deserved. Our goal is to provide every patient with attentive care while clearly explaining all available options so they can make informed decisions without feeling pressured and we regret that this was not your experience. We've escalated this internally for us to improve our process and ensure a better service in the future. We appreciate your feedback.

Rated 5 out of 5 stars

Customer service was excellent-

Customer service was excellent-
Explained everything on each test and made sure I was comfortable with the process

30 June 2026
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Reply from Stanton Optical - Knoxville (South)

Hi Holly. Thank you for your wonderful review! We're glad to hear our team provided excellent customer service and took the time to explain each step of the process while ensuring you felt comfortable. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Very welcoming staff

Very welcoming staff, good selection of eyewear- will def use them again.

3 July 2026
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Reply from Stanton Optical - Knoxville (South)

Hi Charlie. Thank you for your kind review! We're glad to hear you enjoyed our welcoming team and wide selection of eyewear. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Professional and timely

Professional and timely. Decent product choice. Cost effective.

29 June 2026
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Reply from Stanton Optical - Knoxville (South)

Hi Wesley. Thank you for your review! We're glad to hear you found our team professional and timely. It's also great to know you appreciated our selection and found our eyewear to be a cost-effective value. We appreciate your feedback and look forward to serving you again! 😊👓

Rated 2 out of 5 stars

No matter which Stanton Optical I go…

No matter which Stanton Optical I go in, it feels like it's being run by teenagers. I'm sorry, but there is no sense of ownership. Staff are not very inspired or creative about solutions. It's like going into a Burger King, but for a $300+ meal.

26 June 2026
Stanton Optical - Knoxville (South) logo

Reply from Stanton Optical - Knoxville (South)

Hello. We sincerely apologize that your experience did not meet your expectations. We understand how disappointing it must have been to feel that the level of professionalism and customer care did not reflect the quality of service you expected. We strive to provide knowledgeable, attentive service and a positive experience for every customer, and we regret that we fell short. We've escalated this internally for us to improve our process and ensure a better service in the future. We appreciate your feedback.

Rated 5 out of 5 stars

Friendly and helpful staff

All members of staff were very friendly, helpful, and patient. They went above and beyond to ensure I got exactly what I wanted.

22 June 2026
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Reply from Stanton Optical - Knoxville (South)

Hi. Thank you for your wonderful review! We're thrilled to hear that our team was friendly, helpful, and patient throughout your visit. It's great to know they went above and beyond to help you find exactly what you wanted. We truly appreciate your kind words and look forward to seeing you again! 😊👓

Rated 5 out of 5 stars

Stanton is Reasonable and Staff is very…

Stanton is Reasonable and Staff is very friendly.
Glasses could be more cheaper, but we can expect that everything is HIGH these days.

18 June 2026
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Reply from Stanton Optical - Knoxville (South)

Hello Ahmed. Thank you for your honest feedback! We’re glad to hear you found our prices reasonable and our staff friendly—that means a lot to us. We understand concerns about pricing and always strive to provide the best value possible while maintaining quality care. We truly appreciate your support and hope to see you again soon!

Rated 5 out of 5 stars

Amazing service

Amazing service. Kind, friendly, informative personnel. Excellent turn around time on my glasses and they are great! Store is very clash and well laid out.

17 June 2026
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Reply from Stanton Optical - Knoxville (South)

Hello Kristy! We're so glad to hear you received kind, friendly, and informative service, and that you were pleased with the quick turnaround and your new glasses. We truly appreciate your support and are happy you enjoyed our store as well. We look forward to serving you again!

Rated 5 out of 5 stars

Great service

Great staff service and location

27 May 2026
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Reply from Stanton Optical - Knoxville (South)

Hello Cordry. Thank you for your feedback! We’re glad to hear you had a great experience with our staff, service, and location. We truly appreciate your support and look forward to serving you again in the future.

Rated 5 out of 5 stars

Excellent Staff

My experience was great because of the staff- particularly Jeff who made sure both my frames fit me properly and did his best to make sure my thick lenses looked nice in the frames I selected. He did an excellent job, and everyone else I came into contact with at the store (which was pretty much everyone; they were very attentive and helpful) was amazing as well!!

1 June 2026
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Reply from Stanton Optical - Knoxville (South)

Hello Destiney! Thank you so much for your thoughtful and detailed review. We are truly happy to hear Jeff took such great care in making sure your frames fit perfectly and that your lenses looked their best. It means a lot to know the entire team was attentive and helpful throughout your visit and made your experience a great one. Your kind words truly mean a lot to us.

Rated 5 out of 5 stars

Great selection, service and price!

I just dropped by Stanton on Chapman Hwy in Knoxville to look at frames for my new prescription since I was driving by, but didn’t expect to purchase anything there. With the excellent help of Jeffrey the sales manager, I chose two frames, which ended up costing less than the one pair I had bought previously elsewhere and that broke in just a year and a half. I’m very pleased with my new glasses, and Jeffrey made sure to measure carefully and set up my bifocal prescription so I can see much better than I could with my old glasses. He even convinced me to order a red frame, and I’ve already received several compliments on them! He was so well informed and helpful. I really appreciate Jeffrey and the rest of the staff. The next time I need glasses or contacts, I’ll check with him first! Thanks!

11 June 2026
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Reply from Stanton Optical - Knoxville (South)

Hello! Thank you so much for your thoughtful and detailed review. We are truly happy to hear Jeffrey provided such excellent and attentive service, helping you find great frames at an even better value. It is wonderful to know he took the time to ensure your measurements and bifocal prescription were just right and that you are now seeing much better. We love hearing that you received compliments on your new frames as well. Your kind words about Jeffrey and the team truly mean a lot to us, and we sincerely appreciate your support.

Rated 5 out of 5 stars

Go to Stanton Optical.....

Stanton Optical was wonderful.They care for there patients. They are very fast getting you in and out. They explained everything they was doing and they are quick getting the glasses back to you . I will tell my friends and family to go there .. Thank you guys very much...

11 June 2026
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Reply from Stanton Optical - Knoxville (South)

Hello Mary! Thank you so much for your kind words and recommendation. We are truly happy to hear you had such a positive experience and felt well taken care of throughout your visit. It means a lot to know our team provided clear explanations and quick service. We truly appreciate your support and trusting us with your vision care.

Rated 5 out of 5 stars

The customer service was outstanding

The customer service was outstanding. Jeffery, once again was thorough and professional.

11 May 2026
Stanton Optical - Knoxville (South) logo

Reply from Stanton Optical - Knoxville (South)

Hello Scott! We’re delighted to hear that you received outstanding customer service and that Jeffrey was thorough and professional once again. We truly appreciate your support and look forward to serving you again in the future.

Rated 5 out of 5 stars

Best optical place around.

Everybody there greeted us as we came in the door took their time to explain everything and it went really fast they were the most friendliest people I've ever met in a business. it was just amazing. Got us in and out very quickly.. I would highly recommend this eye office .. thanks again for being so patient and explaining everything and so friendly. it was also very clean good job to the team.. the office was on Chapman highway in Sevierville Tennessee

3 June 2026
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Reply from Stanton Optical - Knoxville (South)

Hello Nick, Thank you for your wonderful review! We’re so happy to hear our team was friendly, welcoming, and took the time to clearly explain everything while still getting you in and out quickly. It’s great to know you had such a smooth experience at our Chapman Highway location in Sevierville. We truly appreciate your recommendation and support!

Rated 5 out of 5 stars

Love my glasses

Love my glasses

4 June 2026
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Reply from Stanton Optical - Knoxville (South)

Hello Sara! We’re so glad to hear you love your glasses. Your satisfaction means a lot to us. Thank you for your kind feedback!

Rated 5 out of 5 stars

South Knoxville Stanton Optical

All around wonderful experience from exam to product receipt!

3 June 2026
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Reply from Stanton Optical - Knoxville (South)

Hello Brandy! We’re so glad to hear your experience was amazing from start to finish, from your exam to receiving your glasses. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share it. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

They worked with me to get it right

They worked with me to get it right. Clean and friendly. And who doesn't love a 2nd pair free.

1 June 2026
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Reply from Stanton Optical - Knoxville (South)

Hello Shelly! We’re so glad to hear our team worked with you to get everything just right and that you had a clean, friendly experience. Thank you for your kind feedback!

Rated 5 out of 5 stars

JAMI WAS GREAT THEY ALL WERE THANK YOU

JAMI WAS GREAT THEY ALL WERE THANK YOU

29 May 2026
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Reply from Stanton Optical - Knoxville (South)

Hello Ashley, Thank you so much for your kind feedback! We’re thrilled to hear Jami and the entire team provided a great experience for you. We truly appreciate your support and hope to see you again soon!

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