CS Parking Stansted used to have the best Meet and Greet services, its now a shambles, poor communication, non uniformed and non English speaking (grunts and nods) who knows who your leaving your car... See more
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Wish there was a zero star option. Hidden Fees when you arrive, they never answer their phones, totally unreliable and "shuttle" to and from airport is an absolute joke! I was told they would be there... See more
Company replied
Poor customer service, do not answer phone, rude and disorganised. Had to wait for over 1hrs to get our car back from the orange car park - unresponsive, called as soon as we landed, then again, and a... See more
1.5
Bad
279 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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I would never use this company again…
I would never use this company again they are scammers keep you waiting for 45 minutes no explanation rude car filthy and charged us £10 in and £10 out which wasn’t stipulated on their website
27 July 2025
Unprompted review
Reply from stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. We believe that you may have been a customer of Safe Meet & Greet. They have a number of other names too, including, Smart Meet & Greet, Go Stansted and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC.
The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner of the comparison site where you made the booking. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. They falsely advertise secure parking. Often vehicles are parked on the side of roads. Keys are left in the boot of a customer's car which is not locked. They use customers vehicles to ferry their own members of staff to and from their hub in Harlow Essex. Thier hub is the Terminus Car Park, Terminus Steet , Harlow.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appear on local Facebook community pages.
We are the oldest operator at Stansted. We have operated our services since 2006. We have provided a Meet & Greet service 5 years longer than Stansted Airport has provided their service. We would not have been able to operate for 19 years had we provided the kind of experience that you received. We would advise that you contact the booking agent and request a refund as the service provided was not as advertised. It is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
Very poor service
I called as instructed when I was clear of customs and was told my vehicle would be returned in 40 minutes, 10 minutes later than the suggested 30. After waiting 50 minutes I made another call to find out the eta. I was told that my vehicle hadn’t even left yet due to technical problems, and it would be a further 20 minutes. After waiting out this further 20 minutes my vehicle was still nowhere to be seen. I made another call to be told my vehicle was definatly on the way and would be with me shortly. After a further 10 minutes with no vehicle still I called and was told there was a checkpoint causing a delay. I finally had a call from the driver to say he was 2 minutes away. He finally turned up 5 minutes later. That was over an hour later than the suggested half an hour.
25 July 2025
Unprompted review
Reply from stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC.
The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages.
You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
Absolute sham of a place
Absolute sham of a place. Turned me away 90mins bwfore my flight, as I have a tesla and no key, almost ruined mine and my daughters holiday ny missing the flight. Wont refund my money as its my fault aparently. Doesn't say anywhere on booking about leaving keys with them. was told to view there own website where it does, but the link to there site goes back to third party site. Its a shithole of a car park, wouldn't leave a bin there let alone a nice car.
23 July 2025
Unprompted review
Reply from stanstedmeetandgreetparking.co.uk
Hi, it is clearly stated in the website that you booked through that keys are kept with ourselves. We explained that this is for security, and safety reasons. We did not nearly ruin your daughter’s holiday ! You are the one that did not bring the key card. It is your fault and we should not be financially disadvantage because you think that the T&Cs should not apply to you. We could not resell your space at short notice! If our premises was such a ‘shit hole’ why choose to park with us! You are even a repeat customer and know that you have to leave your keys and you know what our premises is like!!!!! This is just a review made out of spite as you are not getting your own way. We have much nicer vehicles than Tesla’s parked with us and customers who act less entitled. We do not kowtow to bullies. The customer is not always right. May be in future you will read the information provided to you and take responsibility for your own failings rather than try to blame others.
Our cars being used without our knowledge
We left our cars with those fraudsters for a week when we went away. Whilst being away, we saw our cars driving around through our live car trackers - these idiots couldn’t even use their little brain to know if there were trackers in the cars or not. We got back to the UK at Stansted, our cars were muddy inside, fuel was low (not as we left it) and mileage gone way up. Their staff had confirmed that YES they use their customers cars and the owner Manzer Khan is aware of it. We have contacted police who said they have a case against them and this business will seized operating soon as they have CCTV evidence of customers car being used without their permission.
3 July 2025
Unprompted review
Reply from stanstedmeetandgreetparking.co.uk
Hi you have reviewed the wrong company. You booked with Stansted Airport Parking Services. They are trying to masquerade as ourselves. Mansoor Khan is not a director of our company. The police and council are at present investigating their practices.
Having checked our records it appears that you were not a customer of ours. We believe that you may have been a customer of Smart Meet & Greet. They have a number of other names too, including Go Stansted and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC.
The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner of the comparison site where you made the booking. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. They falsely advertise secure parking. Often vehicles are parked on the side of roads. Keys are left in the boot of a customer's car which is not locked. They use customers vehicles to ferry their own members of staff to and from their hub in Harlow Essex. Thier hub is the Terminus Car Park, Terminus Steet , Harlow.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appear on local Facebook community pages.
We are the oldest operator at Stansted. We have operated our services since 2006. We have provided a Meet & Greet service 5 years longer than Stansted Airport has provided their service. We would not have been able to operate for 19 years had we provided the kind of experience that you received. We would advise that you contact the booking agent and request a refund as the service provided was not as advertised. It is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
Worst Meet & Greet Experience Ever!
I used Safe Meet and Greet at Stansted and had the absolute worse experience. I waited over 30 minutes for them to collect my car on arrival despite having called them to say I was 30 minutes away. I waited almost 2 hours for them to bring my car back to the terminal on departure! On both occasions they were extremely rude and the driver was aggressive even getting very close up to me. DO NOT USE THE COMPANY 'SAFE MEET & GREET' at STANSTED UNDER ANY CIRCUMSTANCES.
4 June 2025
Unprompted review
Reply from stanstedmeetandgreetparking.co.uk
Hi you have reviewed the wrong company. You booked with Stansted Airport Parking Services. They are trying to masquerade as ourselves. We are not Safe Meet & Greet. The police and council are at present investigating their practices
Avoid - go elsewhere!
Avoid. I booked this at their website and my confirmation email had the wrong time but on the right days. I immediately called them and was told it would not be a problem. I emailed them to confirm.
Then on arrival I was charged a £45 ammendment fee.
They also brough my car to the airport Radison Blu so I am now worried about getting a drop of charge too.
I wrote to them on return but zero reply.
JUST GO ELSEWHERE> They have ZERO to offer and will likely rip you off
3 July 2025
Unprompted review
Reply from stanstedmeetandgreetparking.co.uk
Hi, you made an incorrect booking and you had to pay for extra storage! We do not park cars for free! When making the booking you should have checked what times you required. On your return we upgraded you to a meet and greet service free of charge. We have not recieved any communication by from you. If we had nothing to offer why did you rebook?
Absolutely do not recommend this…
Absolutely do not recommend this company. You’re better off parking in an official airport car park and taking a shuttle or bus.
After landing, they ask you to wait 20–30 minutes for your vehicle to be returned — I ended up waiting over two hours, and the driver who finally brought my car back was extremely rude.
A few days later, I received a £60 parking fine from a camera at some unknown location — clearly issued while the car was still under their control and not yet returned to me.
This entire experience has been frustrating, stressful, and completely unacceptable. If you value your time, peace of mind, and want to avoid unexpected fines, stay far away from this company.
22 June 2025
Unprompted review
STRANGEST EXPERIENCE IVE EVER HAD
We were getting transported to the airport at speeds that far exceeded road safety. We nearly had 2 head on collisions, the second incident we went off road and into a ditch. We had to cancel our flight and come back 3 days later that planned. I got a horrible text saying we want £115 cash no VAT receipt. If not paid at Stansted, they will seize my vehicle. I didn't think much of it. I just wanted to get home. then the driver started having a real Barney with another passenger with a walking aid, it even got physical.
He got more money off him also.
I think I need to review more companies before I book next.
24 June 2025
Unprompted review
Smart Meet and Greet are rubbish!
Smart Meet and Greet are rubbish!
I got a parking ticket after using this company and now no one is answering emails or taking responsibility.
Please do not use.
I think they have changed their name now anyway!
6 June 2025
Unprompted review
Don't book with this company
We were aware of the £10 charge prior to arrival. So, the guy that collected our car asked for the ticket and to pay the £10. We gave him payment and the ticket. This man clearly just pocketed the £10 and just drove out as I received a £60 fine a week later. If you try and contact them they will use every avoidance tactic in the book and needless to say very rude. DO NOT USE THIS COMPANY!
28 May 2025
Unprompted review
Totally impossible to reach anyone to…
Totally impossible to reach anyone to resolve a simple registration issue. Have tried chat boxes, emails, phone numbers, either not working, or the person at the other end putting phone down as doesn't understand. Unable to put into words how useless this company is.
12 June 2025
Unprompted review
Cowboy car park
Cowboy car park — they will charge you for everything!
We booked our parking about two weeks before our trip, and it was much cheaper than everywhere else — which should have been a red flag in hindsight.
Unfortunately, on the way there we hit a pothole and got a flat tyre. I immediately called the car park to inform them of the situation and kept them updated throughout. We had to wait for an emergency tyre fitter and ended up having to pay to change our flights.
Despite all this and the fact that I kept them informed, the car park staff simply didn’t care. They still charged us £75 just because we arrived a couple of hours late — even though our original parking fee was only £53! On top of that, they added another £2 fee just for paying by card.
The whole experience was horrendous. They showed no understanding or flexibility whatsoever and were only interested in taking more money.
AVOID AT ALL COSTS!
4 June 2025
Unprompted review
The worst parking company ever. us…
The worst parking company ever.Left us to wait with the kids on a cold in a middle of night more then an hour, but should be up to 30 min.Didn't picked up a phone, keep telling us less then 30 min at first, then after 40 min waiting, they telling 5 min, then during another phone call it's already 20 min.And all this not even in busy time.They only brought our car when my husband said on a phone he will call to police if car will be not here, the bring car after 20 minutes.The have at least 2 companies with different name, but funny it's all same phone number, and drivers keep telling they working for different company.Especially if you with kids, avoid!You will get so many troubles, wish we could read reviews before, but who could know that Stansted airport can let such a scumbags work on there territory.Whey there was not as described too.
Nightmare! Don't even back to my review, as I see what I company you are.
9 June 2025
Unprompted review
Total SCAM
Total SCAM. Were a bit late as our flight is delayed by more than two hours, they charged us £20!!! Plus added 11 pounds on top for TRANSFER !!!!!!! AVOID THIS SCAM!!!! End up MUCH MORE EXPENSIVE than parking in the airport!!!!!!!!!!
5 June 2025
Unprompted review
Read the small print
Read the small print - was charged £10 extra on arrival - this is misleading as other (closer!) car parks would be cheaper.
Also, didn’t appreciate witnessing an argument with other customers (who were justifiably annoyed with same charge).
Not close enough to airport either.
15 May 2025
Unprompted review
***AVOID ****
When we booked we were told to phone 30 minutes before arriving. We phoned up and were told someone would be with us within 25 minutes. We entered the orange carpark and waited. No-one arrived to collect our car, so we phoned again. This time we were told someone would be with us within 10 minutes. Over an hour later, and after several more calls, a man arrived and told us to pay for the carpark fee. It stated,when we booked, it would cost £10, but because we were now over an hour, we had to pay £18. We confronted the man and he was very rude and told us to oay as the price was going up as we spoke. It was a horrible experience to start our holiday.
On the return we again phoned 30 minutes before as advised, but we were told the weather was bad so it would be at least 50 minutes for them to deliver our car back. That was a lie, the weather was fine.
Eventually we got our car back and paid the £10 exit fee.
We will never use meet and greet again.
23 May 2025
Unprompted review
Worst company I've dealt with by far!
Worst company I've dealt with by far!
had to pay £40 extra on arrival because it was 0.5 meters longer than a standard car, making it far more expensive than parking in Stansted car park. On top of this they damaged my wing mirror and denied it was them despite the vehicle being brand new. Avoid company at all cost
8 May 2025
Unprompted review
Went way above any expectations and…
Went way above any expectations and cannot be more grateful.
Upon arrival at the reception and got car booked in I asked the Lady for directions to wheelchair assistance and she told me she will call them for me but it turned out they was at that time very busy, the Lady then decided to go herself to pick up a wheelchair for me and she took me to the wheelchair assistance reception, without this help I would of struggled to get there myself and so couldn't thank her enough.
I then had to rearrange my return to come back 2 day's early and the person who altered my booking was very polite and even told me they would make sure my car was parked close to reception on my return, when I arrived to pick my car up the Lady who dealt with me that time was also very polite and marked my car on a map for me, the whole experience from dropping car off to collecting was brilliant and made things so much easier and smoother for me, it just cannot thank them enough.
12 May 2025
Unprompted review
Outragesouly bad service - DO NOT USE THEM
I would give this 0 but that is not available in this rating.
Due to an error with the booking made by their agency, Parking Buddy (PB), Stansted Meet & Greet (SM&G) demanded I paid an additional £25 in cash otherwise they would not be taking my car in. While this was happening I was at risk of losing my flight and had additional charges on the short stay car park. In total, I had to pay £33 on top of what I had already paid for my parking which was totally avoidable and unacceptable.
I have raised this as a complaint with PB on 28/04 and it's been well over 1 week and I have not received any meaningful update nor my money back.
I then called SM&G upon my return to the UK to explain what had happened and to seek a refund and resolution to this only to be treated with the worse customer service I have ever experienced. The person was rude, sarcastic and in the end hung up on me.
The whole experience was simply outrageous and I would not recommend anyone getting anywhere near SM&G or PB.
7 May 2025
Unprompted review
Reply from stanstedmeetandgreetparking.co.uk
Hi,
The reason for the £25 charge was that you made an incorrect booking and were returning later than your booked time. We do not park cars or work for free and should not be expected to do so. You have been abusive to staff members and they should not have to be subjected to that kind of behaviour. It is your responsibility to provide the correct information. We should not be financially disadvantaged because you cannot do so.
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