CS Parking Stansted used to have the best Meet and Greet services, its now a shambles, poor communication, non uniformed and non English speaking (grunts and nods) who knows who your leaving your car... See more
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Wish there was a zero star option. Hidden Fees when you arrive, they never answer their phones, totally unreliable and "shuttle" to and from airport is an absolute joke! I was told they would be there... See more
Company replied
Poor customer service, do not answer phone, rude and disorganised. Had to wait for over 1hrs to get our car back from the orange car park - unresponsive, called as soon as we landed, then again, and a... See more
1.5
Bad
279 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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SCAMMERS & CRIMINALS
SCAMMERS & CRIMINALS - DON’T USE! We paid £130 for meet and greet then were coerced (verbally abused) into being charged an additional £250 cash - because we were running late for our departure. On our return we received a text to say the office was closed. (We had been told at drop off where to wait - they knew what time our flight was due in.) The text gave us instructions to go to a yard in Bishops Stortford and access a key safe in order to collect the car. We then had to book, wait and pay £30 for an Uber to drive us to the pitch black yard to literally search for the car. This added around 2 hours to our return journey. The owner is selling services under false pretences. He needs locking up and I will be reporting him to the police and the parking comparison website where I found him. Nothing good is coming your way.
18 September 2025
Unprompted review
Reply from stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC. The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer.
AVOID THIS COMPANY | FRAUDULENT |…
AVOID THIS COMPANY | FRAUDULENT | COMPANY DISSOLVED | RUN BY SCAMMERS | REPORTED TO TRADING STANDARDS | REPORTED TO STANSTAND AIRPORT | ALL FIVE STAR REVIEW ARE PAID REVIEWED (REPORTED TO GOOGLE TO REMOVE (ADSENCE) | REPORTED TO ESSEX POLICE (UNDER INVESTIGATION) | REPORTED TO INSOLVENCY SERVICE | REPORTED TO ACTION FRAUD | REPORTED TO GOOGLE TO BLOCK ADVERTISING FOR THIS BUSINESS
Upon return from my holiday, I discovered that my vehicle had been significantly damaged on the passenger side door and front bumper. Furthermore, I was appalled to find that the drivers responsible for returning the vehicle appeared intoxicated, with noticeable alcohol Odor emanating from their persons and the vehicle. Driver has also been smoking in my vehicle.
I have attached photographic evidence of the damages and the condition of the vehicle upon return for your review.
Additional Concerns:
• The drivers refused to present their identification or valid driving licenses when requested.
• The drivers fled the scene upon my questioning, and I have reported this incident to the police. A CAD reference number has been obtained for the report filed with Essex Police.
• I also wish to highlight that this incident is part of a pattern of similar complaints, including scratched, damaged, and written-off vehicles, as evidenced by multiple negative reviews online.
25 September 2025
Unprompted review
Reply from stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC. The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer.
LTA Trading
LTA Trading is one of a number of "m&g" service providersat Stansted Airport. They use the Short Stay CP to meet you, but don't tell you that you must pay £20 extra to both enter and exit the car park.
19 September 2025
Unprompted review
Reply from stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC. The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer
THE WORST AIRPORT CARPARK SERVICE EVER
I chose SMG Parking because it was much cheaper than the other airport parking options, it turned out to cost 3 times as much.
I arrived and was told my SWB transporter was over the 4.5m standard length, and had to pay an extra £45.
I was charged on arrival £2.50 each way to cover airport levy fees (which was announced in their small print once I had booked and paid online).
I had to hand over my vehicle keys so they could move it where they wanted. I wasn't happy about this, and prefer to hold onto my keys, assured no one is accessing/using my vehicle.
I then had to wait at their drop-off office 25 minutes until others arrived so they had a full mini van to drive to the airport!
My return flight was delayed 2 hours causing me to arrive into Stanstead Airport at 12:10am. I called SMG to advise, only to be told they stop collecting from the airport after 12am. So I had to pay an Uber £27 to get back to their ramshackle farm to collect my vehicle.
If I could give zero stars I would.
I never bother to write reviews but this experience was sooo bad, they shouldn't be in business causing others such upset.
AVOID AT ALL COSTS, YOU'VE BEEN WARNED!
19 September 2025
Unprompted review
Reply from stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC. The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer
Terrible service do not use
Terrible service, was waiting 1hr and 20minutes to get car back! Avoid avoid avoid
22 September 2025
Unprompted review
Reply from stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. We believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC. The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer.
Atrocious from start to finish
Atrocious from start to finish
Do not use this meet n greet
15 September 2025
Unprompted review
Reply from stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. We believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC. The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer.
If I could give zero stars it would be…
If I could give zero stars it would be too many .
Arrival at airport - hand over was an absolute shambles. There was a long queue of drivers waiting to have their cars collected which took up-to an hour .
Meet and greet ‘staff’ were not identifiable in any way and everyone in the queue was ringing the company repeatedly to listen to lies about collection times .
Note… you are responsible for £10 drop off fee.
Collection after return flight - this took TWO HOURS ,
Initial call to advise of my arrival 00.53 am. Advised it would be 45 mins for car to arrive .
Car brought back to orange car park at 01.45 am.
There was again a long line of weary travellers being fed lies about their cars being on their way , by call centre operatives with a very poor grasp of English.
Mine was ‘driver on the way’ for 1 hour 45mins when I could clearly see on my tracking device that it was parked in some random place and hadn’t moved an inch.
I insisted that the returns driver paid my exit fee of £10 as compensation , after I had tried to call the police for advice , as we were all beginning to think our cars had been stolen .
Good people ….. please don’t use this company . It is not the legitimate Stansted airport meet and greet which is excellent . No idea how I managed to book these scammers by mistake . Rant over .
15 September 2025
Unprompted review
Reply from stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. We believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC. The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer.
Absolutely disgusting service
Absolutely disgusting service. Dropped car off after being cleaned. Dry sunny day. On pick up it took 50 minutes for them to drop the car back after telling us 20-30minutes. On receipt of the car we did a quick scan round it but it was pitch black and in a very busy carpark (orange Stansted) so couldn’t view it properly. Driving home Clutch was to the floor and not working properly. Arrived home 11pm so again couldn’t check the car over until the morning. Once we got a chance to have a good look we noticed a crack in the bumper and it was absolutely caked in mud on the underside like it had been bottomed out. Had absolutely no help from them at all as we should have apparently took pictures and video in a very busy carpark in the dark of the underside of the car. So supposed to lay on the floor and take videos and have your legs taken off in the process!!!! AVOID AVOID AVOID Is all I can say. Absolutely disgraceful company
6 September 2025
Unprompted review
Reply from stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. We believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC. The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer.
Avoid
Avoid - constant misinformation, lack of care, T&C's of parking provider (SMG VIP, Whole Group Vehicle Storage) vary from T&C of booking platform (A2Zparking).
1. Spoke over the phone with SMG employee and informed that I will arrive 1hr 20mins after booked slot time - was assured that as I have "meet and greet" parking it wont be problem
2. arrived and has been informed that by now management "changed ruling" - my booking has now been cancelled as it is over 60 mins after booking time
3. Explained to staff member that T&C's of booking platform are allowing up to 2 hours lateness but was met with only one solution - pay us £300 in cash for new booking as we are not taking your car in anymore (Which I did as it was only way to still catch my plane).
4. Contacted office few days later and explained situation (breach of trading standards) - was told that as I paid "voluntary" there is nothing they done wrong.
5. Contacted A2ZParking who supported my claim based on merchant not conforming to agreed T&C's and refunded my original booking.
I recovered my money but whole experience left me with sour feeling - I felt that customer service doesn't care about customers or services provided to customers by own employees. Not to be repeated for sure with this provider!
15 August 2025
Unprompted review
Reply from stanstedmeetandgreetparking.co.uk
Hi we must address your review and correct the information that you provided.
1: Yes you were 1 hour and 20 mins after your booked time. You were not told that it would be ok. You were informed that you would need to rebook as you were outside of the grace period that is detailed on you confirmation that you had in your possession.
No changes to our procedures and T&Cs were made.
2: It was explained to you that any information provided to you incorrectly by the booking agents should be addressed directly with them.
3: you paid a discounted daily rate that took into consideration of your previous payment. You could have parked in the short stay car park. It is you responsibility to leave sufficient time for your journey to the airport. If you were late for your flight and the check in time was closed then you would have had to have made a new booking!
4: There would be no point in having an appointment system if you could just arrive when you wanted!
5: There was no breach of trading standards and you did indeed have a choice to park elsewhere.
6: A2Z did not agree that we breached the T&Cs they agreed that THEY provided the incorrect information to you, as explained to you when you called us directly.
7: A2Z refunded you the money because they were at fault. We explained the situation with you and eventually you decided to take our advice and were able to recover your money.
We care about customers and provide help where needed. A customer is not always right and we will not be bullied into accepting liability when we are not at fault. This does not make bad customer service. Customers should act courteously towards our staff and conduct themselves is the same way as they would expect us to.
Zero starts
Zero stars, absolute scammers of M & G, info says call 20-30 mins before getting to car park, on the phone told 30-40, then blatantly lied to when asking where the car was over an hour & 10 minutes with tired kids that have been travelling all day. Shouid report to ombudsman! DO NOT USE EVER
3 September 2025
Unprompted review
Reply from stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC. The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer.
Misrepresentation
Took over an hour to get car back after repeatedly been told it would be there in 40 minutes. Company stopped answering calls after they repeatedly lied to me on the phone - based on the standard response I expect the company to say they can't find my booking - check other reviews. These people can't be trusted
24 August 2025
Unprompted review
Reply from stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC. The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer.
Really rude!
Really rude!! Extra charges. Please be careful with this company! Drives dangerously in his van. Complains about other customers in front of you. The area is not looked after. Cars are crammed up!! Scam!
22 August 2025
Unprompted review
Reply from stanstedmeetandgreetparking.co.uk
Hi Kimberley,
You recently provided a review on Trustpilot. Having checked our records it appears that you were not a customer of ours. We believe that you were probably a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC.
The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages.
You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
SCAM!!!!!!
1 star is too much. This company is embarrassing. Complete shambles.
Left us waiting nearly 2 hours at 3am with two babies.
We were one of many family’s waiting.
SHOCKING! DO NOT USE THEM.
22 August 2025
Unprompted review
Reply from stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC. The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer.
Not to be trusted. Took 1 and 1/2 hours to return our car.
Should have read the reviews. Had to wait 1 and 1/2 hours for car to be returned despite a claimed return time of 30 minutes. The guy who answered the phone when we kept phoning for updates said the delay was because of road works and that we would have our car in maximum 50 minutes. However the drivers told us it was just because they didn't have enough drivers and that wait times were far longer. After complaining a couple of times during the 1 1/2 hours, the centre just stopped answering the phone. It felt like our car had been stolen and we were completely helpless. Would never use again.
19 August 2025
Unprompted review
Reply from stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC.
The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages.
You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
Do not use this company
Do not use this company. I have used many meet and greet services over the years and this was the worse. After booking and reading the small print before travelling, it mentions the extra £10 charge each way. The information provided for the arrivals said goto the Orange parking zone A-D whihc was repeated after having to call 30 mins from the airport. After several circuits I maned to park in that area. No one was waiting. Needed another call which said more car to H! On the way back, I called as requested. It took 50 minutes for the car to be returned. I called to chase twice and had poor engagement and was told it states 45 minutes in the details. This is NOT a meet and greet service.To top it all, my £1 coin I leave in the car for gym locker was taken. I should not have left the coin in the car, but it shows another side of the lack of service and trust
18 August 2025
Unprompted review
Reply from stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC.
The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages.
You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
Avoid all cost
Avoid all cost!
Scammed service damaged my car, nobady replayed on emails or phone calls, not taking responsibility. Parking is not safe in random field with no cameras parked cars in randomly.
6 August 2025
Unprompted review
Reply from stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC.
The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages.
You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
Avoid at all costs
Avoid at all costs – rip off service!
If you want to be ripped off, then use this company. I have never been so disappointed with a car drop-off service in my life. We were booked for an 8–9am slot, but due to missing the junction we arrived just 10 minutes late. For this, they charged us an extra £20. On top of that, they demanded £25 because there were five of us traveling, and even added a £1 fee just because we paid by card.
In total, what was meant to be a cheaper alternative ended up costing £79.99 plus another £46 on arrival. All this when I was simply trying to avoid the £120 airport parking fee. To make it worse, another family who arrived at the same time as us was charged the exact same way.
As a frequent traveler, I have never come across such hidden charges and unprofessional service. Absolutely outrageous. I will never be using them again – and I strongly advise others to stay away.
17 August 2025
Unprompted review
Reply from stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC.
The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages.
You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
Absolute crooks…
I booked them through compare your parking where they had called themselves another name ‘executive cars’ and claimed to have 5 star reviews. Not the 1 star they evidently deserve. Very poor communication. They took an hour to deliver the car back. The £20 paid for the pick up and drop off (paying orange car park) was only made known once we had already booked. When they finally delivered the car it was scratched!
3 August 2025
Unprompted review
Reply from stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC.
The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages.
You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
Car has been scuffed on with side wheel…
Car has been scuffed on with side wheel arches and at the front. It was dark when we returned so dodnt see it immediatley til we parked at tye house. We didn't look at reviews before we left and everyone else has had the same issue. Do not use.
30 July 2025
Unprompted review
Reply from stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC.
The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages.
You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
As others have said, AVOID!
Booked Stansted parking with Safe Meet & Greet Ltd fairly last minute through the Compare Your Parking website after foolishly believing the 5 star reviews on their website. Obviously these are fabricated because coming here to read the reviews after, I soon realised my mistake. The first issue was I didn't receive a confirmation email. Luckily I've used Meet & Greet services at many airports, many times before so I know how they usually work. Thankfully I screenshot the confirmation page when I purchased the parking so I could see there was a mobile number to call and I called it about 15 mins before my 4am arrival. The first 6 times I called the number, it went to voicemail. Started to panic a bit because had no idea where to go or who to meet and no email with information. I pulled over in a petrol station and tried calling again and finally someone answered. They abruptly told me Orange Car park Row H. I went there and found another worried and confused driver. We both seemed relieved that there were others as at this point I was beginning to worry that the company didn't exist. We were chatting about this when a man from the company walked over and I asked him if he was from the Meet & Greet company and he put his hand in my face and said YES I AM FROM THE DODGY COMPANY. So straight away I had a really bad feeling. A couple more cars arrived and everyone was upset and stressed due to probably all having the same experience as me. Anyway, off I went to enjoy my few days away and not think about this horrible experience.
Upon my return, I got through passport control and called the same number to let them know I was ready for my car. As a lone female, I was relieved that they answered straight away and said to wait outside for 25-30 mins. Whilst waiting, I began reading the Trust Pilot reviews and realised just how awful the company is. I started to worry. When it got to 1am and just over 30 mins waiting, I called again and they said they were round the corner. I waited another 10 mins and was about to call again when my car eventually turned up. I checked for any damage and actually this man was 100x friendlier and nicer than the other people from this company I had dealt with. I said to him, I was just reading all the bad reviews and starting to worry and he told m, yes they are terrible and he was leaving the company at the end of the week because "they are SH*T" and understaffed and rude and he can't bear working for them. He said he had brought 93 cars on his shift that day alone. I got in my car and could see that the trip from where the cars are stored had only taken 9 mins yet it took 45 mins for him to bring the car to me.
So clearly this company is raking the money in and have no intention of improving their service because people will still use them regardless.
Also they failed to mention when booking, the extra £20 charge that you have to pay to get in and out of the meeting point. Maybe this information was in the confirmation email I never received. The extra charge actually makes the parking not that cheap anyway.
28 July 2025
Unprompted review
Reply from stanstedmeetandgreetparking.co.uk
Hi Lauretta,
You recently provided a review on Trustpilot for a booking under the reference CYP-246988.
Having checked our records it appears that you were not a customer of ours. We believe that you may have been a customer of Safe Meet & Greet. They have a number of other names too, including, Smart Meet & Greet, Go Stansted and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC.
The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner of the comparison site where you made the booking. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. They falsely advertise secure parking. Often vehicles are parked on the side of roads. Keys are left in the boot of a customer's car which is not locked. They use customers vehicles to ferry their own members of staff to and from their hub in Harlow Essex. Thier hub is the Terminus Car Park, Terminus Steet , Harlow.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appear on local Facebook community pages.
We are the oldest operator at Stansted. We have operated our services since 2006. We have provided a Meet & Greet service 5 years longer than Stansted Airport has provided their service. We would not have been able to operate for 19 years had we provided the kind of experience that you received. We would advise that you contact the booking agent and request a refund as the service provided was not as advertised. It is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
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