The engineer was prompt, polite and very pleasant. But he said that he was not familiar with the installation of the equipment he had come to fit. However he persevered and succeeded. Upon testing... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The engineer was great, very helpful & professional. Head Office accounts kept billing me for replacement batteries when they are free under my contract. Hence only 4 stars
Company replied
The staff manning the phones were very helpful, and the engineers had to come back to property to check the outside alarm. The accounts dept were very proffessional when much an error I made was rect... See more
Company replied
Initial contact was simple and responsive, the sales person arrived at the agreed time and made some helpful suggestions but no hard sell. The installer did a great job and it took just one day.
Company replied
Company details
Information provided by various external sources
Protect your Home or Business with Spy Alarms. We offer hassle-free installation, repair and maintenance for CCTV, fire and burglar alarm systems across London & Kent.
Contact info
Cray Avenue, BR5 4BQ, Orpington, United Kingdom
- spyalarms.co.uk
4.3
Excellent
693 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Timely polite helpful
7 October 2026
Reply from Spy Alarms
Dear Neil, Thank you for taking the time to leave us a review. We are delighted to hear you found our team timely, polite and helpful. Providing friendly, efficient service is something we take great pride in, so it is lovely to receive your feedback.
Kind Regards
The Spy Team
Sorted out a difficult requirement
Sorted out a difficult requirement
In the most cost efficient way
Required several visits
8 October 2026
Reply from Spy Alarms
Dear Steve, Thank you for taking the time to leave us this fantastic 5 star review. We are so pleased we were able to help find a solution for your difficult requirement in the most cost effective way possible. We appreciate that achieving the right result required several visits, and we are glad our team could work with you throughout the process to ensure everything was completed to your satisfaction.
Kind Regards
The Spy Team
absolute plesure
Your engineer was polit, worked diligently and explained what he was doing and even helped us set up the app for our system.
A true scholar and gent.
12 October 2026
Reply from Spy Alarms
Dear Owain-Jon, Thank you for taking the time to leave such wonderful feedback. We are delighted to hear that our engineer was polite, worked diligently, took the time to explain everything clearly, and helped you get the app set up as well. Your description of him as 'a true scholar and gent' really made us smile, and we will be sure to pass your kind words on to him.
Kind Regards
The Spy Team
All over good experience
John turned up nice and early in the day. He was very efficient in doing what he had to and offered good advice. He was also very personable.
7 October 2026
Reply from Spy Alarms
Dear Harris, Thank you for taking the time to leave us your feedback. We are so pleased to hear that John provided such a positive experience. His efficiency, helpful advice, and personable approach are exactly the qualities we strive for, and we are delighted that this came across during your service visit. We will be sure to pass your kind comments on to John, who I am sure will really appreciate them.
Kind Regards
The Spy Team
Pleasant efficient workman
9 October 2026
Reply from Spy Alarms
Dear Guest, Thank you for taking the time to leave us a fantastic 5 star review. We are so pleased to hear that you found our engineer pleasant and efficient, we will be sure to pass on your kind words.
Kind Regards
The Spy Team
Engineer was helpful and left me…
Engineer was helpful and left me kmowing that all was OK
13 October 2026
Reply from Spy Alarms
Dear Brian, Thank you for taking the time to leave us a review. We are pleased to hear that the engineer was helpful and left you feeling reassured that everything was working as it should. Providing friendly, professional service and peace of mind for our customers is exactly what we aim for.
Kind Regards
The Spy Team
Reply from Spy Alarms
Dear Andrew, Thank you very much for taking the time to rate us as 5 stars, we really do appreciate your fantastic feedback.
Kind Regards
The Spy Team
Initial contact was simple and…
Initial contact was simple and responsive, the sales person arrived at the agreed time and made some helpful suggestions but no hard sell.
The installer did a great job and it took just one day.
8 October 2026
Reply from Spy Alarms
Dear Philip, Thank you for taking the time to leave us such a positive 5 star review. We are pleased to hear that your experience was smooth from the very beginning, with responsive communication, helpful advice, and no pressure during the sales visit. It is also great to know that the installation was completed in just one day and that our installer did such a great job. We really appreciate your feedback and look forward to supporting you in the future.
Kind Regards
The Spy Team
Really good service
Really good service
The engineer was great and efficient
Our best experience with Spy alarms to date
Thank you
7 October 2026
Reply from Spy Alarms
Dear Gemma, Thank you for taking the time to leave us such wonderful feedback. We are really pleased to hear you received really good service and that our engineer was efficient, professional, and helpful throughout your visit.
It is especially rewarding to know this has been your best experience with Spy Alarms to date. I will be sure to share your kind comments with the team and the engineer involved.
Kind Regards
The Spy Team
Efficient and friendly staff.
9 September 2026
Reply from Spy Alarms
Dear Elizabeth, Thank you for taking the time to leave us a review. We are delighted to hear you found our team efficient and friendly.
Thank you for sharing your experience with the wider community.
Kind Regards
The Spy Team
'Forgot' two service calls
Spy Alarms 'forgot' two of my alarm services but continued to take money off me. I raised this in June and was promised compensation. Despite multiple requests, phonecalls, emails from me and promises from them, I still haven't received the compensation. I am therefore forced to warn others to beware.
17 June 2026
Unprompted review
Reply from Spy Alarms
Dear Susan, Thank you for taking the time to bring this matter to our attention. Whilst it was disappointing to read your email, we genuinely appreciate you sharing your experience with us. Our Head of Service and I have reviewed your account this morning, and we completely understand your frustration. As you rightly highlighted, this matter has been ongoing for some time, and we are truly sorry for the upset and inconvenience this has caused you. We can see that you had requested to speak with senior management and, had this been brought to our attention sooner, we would have ensured it was addressed much more promptly. We sincerely apologise that this did not happen and that you were left feeling unheard. Please be assured that we are reviewing this internally with the team members involved. We take feedback such as yours very seriously, and we will use it as an opportunity to improve where we have fallen short.
Our Head of Service has already attempted to contact you by telephone and left a voicemail, as well as following up by email. She will now be your dedicated point of contact and will personally oversee this matter through to resolution. She has provided her direct contact details and is committed to working with you to bring this situation to a close as quickly and smoothly as possible. Once again, Susan, I am truly sorry that your experience has not reflected the level of service we strive to provide. Should you need any further assistance, please do not hesitate to contact her directly.
Kind Regards
Becky de Beer
Customer Care Manager
Spy Alarms
Your specialist was the best Service engineer yet.
Your specialist was the best yet.
Very patient, Did everything he could possible to help.
I want him everytime
Many thanks 🙏🏽
24 September 2026
Reply from Spy Alarms
Dear Noah, Thank you for taking the time to leave us such lovely feedback. We are so pleased to hear our engineer made such a positive impression and provided the help and patience you needed. It is wonderful to know he went above and beyond for you, and we will be sure to pass your kind comments on to him.
Kind Regards
The Spy Team
seem to be giving good service.
10 August 2026
Reply from Spy Alarms
Dear Michael, Thank you for taking the time to rate our services as 5 stars. We are glad to hear that you have found our service to be good. Providing reliable support and keeping your security in safe hands is always our priority.
Kind Regards
The Spy Team
As usual satisfied!
As usual, annual service carried out efficiently and very politely.
2 October 2026
Reply from Spy Alarms
Dear Mrs Mannington, Thank you for your kind feedback. It is wonderful to hear that your annual service was carried out efficiently and with the polite, professional approach we strive to deliver. I will be sure to share your comments with the engineer involved, who will really appreciate the recognition.
Kind Regards
The Spy Team
Always helpful and provides excellent services…
Always helpful, reliable and provide excellent services. Prices are on the high side but generally value for money. We have used them for many years and would highly recommend the Company.
Nice people.
12 October 2026
Reply from Spy Alarms
Dear Graham, Thank you for your kind review and for your continued loyalty over the years. We are thrilled to hear that you have found our team helpful, reliable, and professional, and that you feel our service provides good value. Thank you for your lovely comments about our team.
Kind Regards
The Spy Team
Engineer is a credit to your company
Engineer is a credit to your company. Efficient, knowledgeable and polite.
16 September 2026
Reply from Spy Alarms
Dear Sandra, Thank you for your fantastic feedback and 5 star rating. We are delighted to hear our engineer was efficient, knowledgeable and polite. We will be sure to pass on your comments.
Kind Regards
The Spy Team
Great operative- John Vaughan- always a…
Great operative- John Vaughan- always a delight to have do our service visit.
11 September 2026
Reply from Spy Alarms
Dear Andrew, Thank you for your lovely feedback. It is wonderful to hear that John continues to make your service visits such a positive experience. We will be sure to pass on your kind words to John, who I am sure will be delighted to hear them. Thank you for your continued support of Spy Alarms!
Kind Regards
The Spy Team
On time
On time. Nice person who carried out the service. Would recommend this firm. O
9 September 2026
Reply from Spy Alarms
Dear Audrey, Thank you for your brilliant feedback. We are pleased to hear you received friendly and professional service during your visit. Thank you for your recommendation and for sharing your experience with the wider community.
Kind Regards
The Spy Team
Very pleasant and efficient engineer.
20 August 2026
Reply from Spy Alarms
Dear Patricia, Thank you for taking the time to share your feedback. We are pleased to hear that our engineer was pleasant, efficient, and provided a positive experience during your service visit. We really appreciate you taking the time to share your comments with the wider community.
Kind Regards
The Spy Team
Annual Alarm Service service completed on the…
Annual service completed on the arranged date and time. Engineer professional and friendly. Very satisfied.
18 September 2026
Reply from Spy Alarms
Dear Mrs B East Sussex, Thank you for taking the time to share your feedback. It is great to hear that you were very satisfied with the service you received and that our engineer was professional and friendly throughout the visit. We pride ourselves on delivering a high standard of customer care, so it is wonderful to know this was reflected in your experience.
Kind Regards
The Spy Team
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