The engineer was prompt, polite and very pleasant. But he said that he was not familiar with the installation of the equipment he had come to fit. However he persevered and succeeded. Upon testing... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The engineer was great, very helpful & professional. Head Office accounts kept billing me for replacement batteries when they are free under my contract. Hence only 4 stars
Company replied
The staff manning the phones were very helpful, and the engineers had to come back to property to check the outside alarm. The accounts dept were very proffessional when much an error I made was rect... See more
Company replied
Initial contact was simple and responsive, the sales person arrived at the agreed time and made some helpful suggestions but no hard sell. The installer did a great job and it took just one day.
Company replied
Company details
Information provided by various external sources
Protect your Home or Business with Spy Alarms. We offer hassle-free installation, repair and maintenance for CCTV, fire and burglar alarm systems across London & Kent.
Contact info
Cray Avenue, BR5 4BQ, Orpington, United Kingdom
- spyalarms.co.uk
4.3
Excellent
693 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great company for burglar alarms.
Great company for burglar alarms.
Thank you for great service
30 September 2026
Reply from Spy Alarms
Dear Audrey, Thank you for your fantastic review and for taking the time to share your experience. We are delighted to hear that you are happy with both your burglar alarm system and the service you received from our team.
Kind Regards
The Spy Team
Reply from Spy Alarms
Dear Stephen, Thank you for taking the time to leave us a review. We are delighted to hear that your annual service visit went smoothly and that our engineer arrived on time, was polite, and provided a great service. We really appreciate your feedback and will be sure to pass your kind comments on to the engineer involved.
Kindest Regards
The Spy Team
Very good service
Very good service, good communication and detailed explanation of disabling part of the alarm system so the cat does not set the alarm off.
16 September 2026
Reply from Spy Alarms
Dear David Higgins, Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you received very good service and found our communication clear and helpful. It is great to know the engineer was able to explain how to adjust the system so your cat can move around comfortably without causing any unwanted alarm activations. We really appreciate your feedback.
Kind Regards
The Spy Team
A great service
23 September 2026
Reply from Spy Alarms
Dear Mary, thank you very much for taking the time to rate our services as 5 stars, and for your kind words.
Kind Regards
The Spy Team
This company is totally inept
This company is totally inept.
They got my address wrong so I corrected them.
They gave me a date for the engineer but then cancelled it even though he’d called me to confirm it.
Then they gave him the wrong address so he was delayed trying to find me.
However when he arrived the engineer was excellent
14 September 2026
Reply from Spy Alarms
Dear Beautiful face, Thank you for taking the time to leave your review and for speaking with me this afternoon. I am sorry for catching you at a bad time.
I was very disappointed to read about your experience. There is no excuse for the confusion regarding your address, the cancelled appointment, and the incorrect information that resulted in a delay on the day of the visit. I completely understand how frustrating this must have been for you, and I sincerely apologise for the inconvenience caused.
As discussed, I have sent you an email and would be grateful if you could let me know a convenient time for me to call you back. I am keen to speak with you further to ensure I fully understand your concerns, address anything we may have got wrong, and personally apologise for any mistakes we have made & most importantly to put everything right.
I am pleased to hear that the engineer provided an excellent service, and I will ensure your kind feedback is passed on to him.
I look forward to hearing from you at your earliest convenience.
Kindest Regards,
Becky de Beer
Customer Care Manager
Spy Alarms
Spy Alarms Annual Service
Spy Alarms provide a very efficient and professional service.
25 August 2026
Reply from Spy Alarms
Dear John, Thank you for taking the time to rate our services as 5 stars, your feedback is greatly appreciated. We are always here to help whenever you need us.
Kind Regards
The Spy Team
Kevin
Kevin arrived at the appointed time and proceeded to do a thorough service of my system. He also explained an additional security function of the alarm system.
I found Kevin to be very efficient and pleasant throughout the time he was here and he introduced himself when he arrived.
Thank you
22 September 2026
Reply from Spy Alarms
Dear Mrs Clayton, Thank you for your lovely feedback. We are so pleased to hear that Kevin provided a thorough service, took the time to explain additional features of your system, and made such a positive impression during his visit. We will be sure to pass your kind words on to him.
Kind Regards,
The Spy Team
the engineer was very good
24 September 2026
Reply from Spy Alarms
Dear Christine, Thank you for taking the time to leave us a review. We are delighted to hear that the engineer provided such a positive experience. Your feedback is really appreciated, and we will be sure to pass your kind comments on to the engineer.
Kind Regards
The Spy Team
Prompt, friendly and informative engineer
The engineer came early which allows us to get on with the rest of the day. He was efficient, friendly and and helpful.
2 October 2026
Reply from Spy Alarms
Dear Customer, Thank you for taking the time to leave a review. We are delighted to hear that our engineer provided such a positive experience and delivered a great service. Your feedback is very much appreciated, and we will be sure to pass your kind comments on to the engineer.
Kind Regards
The Spy Team
reliable service
20 August 2026
Reply from Spy Alarms
Dear John, thank you very much for taking the time to rate our services as 5 stars, and for your kind words.
Kind Regards
The Spy Team
All very efficient
All very efficient
Booking was easy
Engineer very pleasant
Great thanks
4 September 2026
Reply from Spy Alarms
Dear Mike, Thank you for taking the time to leave a review. We are delighted to hear that you found the booking process easy and that everything was handled efficiently. It is also wonderful to know that our engineer was pleasant and provided you with a positive experience. Thank you for choosing Spy Alarms. We really appreciate your kind feedback and look forward to assisting you again in the future.
Kind Regards
The Spy Team
Engineer and trainee very courteous an…
Engineer and trainee very courteous an efficient.
29 September 2026
Reply from Spy Alarms
Dear Jo, thank you for taking the time to share your experience with the wider community.
Kind Regards
The Spy Team
Very good service
The engineer kept me updated with his arrival details. He was very helpful and showed me how to use the app. He was very patience and listened. Thanks to him.
2 October 2026
Reply from Spy Alarms
Dear Hina, Thank you for taking the time to leave us such a wonderful review. We are delighted to hear that the engineer kept you updated throughout the visit and took the time to explain how to use the app. Providing clear communication and excellent customer service is very important to us, so it is great to know his patience, helpfulness, and professionalism made such a positive impression. We really appreciate your feedback and will be sure to pass your kind comments on to the engineer.
Kind Regards
The Spy Team
Reply from Spy Alarms
Dear James, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you found our team friendly, knowledgeable, and helpful. We strive to deliver excellent customer service, so your kind feedback means a lot to us. Thank you for choosing Spy Alarms and for your A* rating!
Kind Regards
The Spy Team
A need to be more customer focused
I pay an annual fee but at times have had to wait far too long for a fault to be repaired. I was part of Master Alarms a company that you took over and were far more customer focused. Look after your customers better and they will stay loyal even if you might be more expensive.
Loyal customers are your long term profit too.
5 October 2026
Reply from Spy Alarms
Dear Richard, Thank you for taking the time to leave your review. I was really sorry to read about your experience, especially as someone who has been with us since the Master Alarms days. I completely understand your frustration. When you pay an annual fee, you should have confidence that any faults will be dealt with promptly, and I am sorry that has not always been the case for you.
I tried calling you this afternoon on your mobile number, but unfortunately it went straight to voicemail. I was keen to speak with you personally, not only to check that any faults you have experienced have now been resolved, but also to apologise for the impression we have left you with. We genuinely do value all of our customers, and it is disappointing to hear that we have made you feel otherwise. I would really appreciate the opportunity to better understand your experience and discuss what we can do to improve things moving forward.
I have also sent you an email. If you could kindly let me know a convenient time for me to return your call, it would be very much appreciated. I would welcome the opportunity to speak with you personally and hopefully restore some of your confidence in us.
Thank you again for your honest feedback and for your continued support over the years.
I look forward to hearing from you.
Kindest Regards
Becky de Beer
Customer Care Manager
Spy Alarms
Reply from Spy Alarms
Dear Giles, Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you have found the Spy Alarms team comfortable to work with and that you have had a positive experience with our service.
We truly appreciate your support and look forward to continuing to assist you whenever you need us.
Kind Regards
The Spy Team
The engineer was really good
The engineer was really good - courteous, knowledgeable, helpful, quick and efficient - and a really nice person ! All first class, many thanks.
14 September 2026
Reply from Spy Alarms
Dear David, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that our engineer provided a first class service and that you found them courteous, knowledgeable, helpful, and efficient. It is especially rewarding to know that their friendly approach made such a positive impression. Your kind feedback will be shared with the engineer.
Kind Regards
The Spy Team
Spy Alarms are on the ball.
Spy Alarms are on the ball.
Regular service reminders and efficient polite engineers
29 September 2026
Reply from Spy Alarms
Dear David, Thank you for taking the time to share your experience with the wider community and for your fantastic comments. We are delighted to hear that you were pleased with the service you received and truly appreciate your feedback.
Kind Regards,
The Spy Team
Excellent service as always
26 August 2026
Reply from Spy Alarms
Dear Susan, we are really grateful for your fantastic review. Thank you for sharing your experience.
Kind Regards
The Spy Team
First rate service
Thorough, knowledgeable and effective. Extremely professional.
24 September 2026
Unprompted review
Reply from Spy Alarms
Dear AWM, thank you for taking the time to share your experience with the wider community, we really do appreciate it!
Kind Regards
The Spy Team
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