The staff manning the phones were very helpful, and the engineers had to come back to property to check the outside alarm. The accounts dept were very proffessional when much an error I made was rect... See more
Company replied
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Review summary
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I stupidly cut through a wire , setting off my alarm. Although i was able to switch off the noise, it needed fixing. Spy Alarms organised an engineer visit very quickly indeed. The engineer, Ken M, wa... See more
Company replied
Kevin arrived at the appointed time and proceeded to do a thorough service of my system. He also explained an additional security function of the alarm system. I found Kevin to be very efficient an... See more
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Had a problem with alarm and app after switching over phones and WiFi provider. Lee called me as arranged but something came up and he advised to call back. Called back. Got straight through and... See more
Company replied
Company details
Information provided by various external sources
Protect your Home or Business with Spy Alarms. We offer hassle-free installation, repair and maintenance for CCTV, fire and burglar alarm systems across London & Kent.
Contact info
Cray Avenue, BR5 4BQ, Orpington, United Kingdom
- spyalarms.co.uk
4.3
Excellent
684 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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System upgrade included the cloud…
System upgrade included the cloud connection that only worked intermittently and required 4 further visits before it was disconnected.
System now works without dropouts
5 October 2026
Annual service
Paul the engineer did a thorough service of the system and confirmed all was in good working order;a very reliable firm.
15 October 2026
Unprompted review
Reply from Spy Alarms
Dear Colin, Thank you for taking the time to leave us such a lovely 5 star review. We are pleased to hear that Pauls visit gave you confidence that your system is operating as it should. Thank you for your kind comments about both Paul and Spy Alarms. We truly appreciate it.
Kind Regards
The Spy Team
The engineer who came was very…
The engineer who came was very efficient and helpful.
16 September 2026
Reply from Spy Alarms
Dear Ann, Thank you for taking the time to leave us a fantastic 5 star review. We are pleased to hear that the engineer who visited was both efficient and helpful. We aim to provide excellent service to our customers, so it is wonderful to know this was reflected in your experience.
Kind Regards
The Spy Team
Slow attention and repair
It took 3 calls and one failed engineers call and 4 days to get a defective battery changed and yes we have a maintenance contract.
18 September 2026
Reply from Spy Alarms
Dear Neil, thank you for bringing this matter to our attention. I am sorry to hear that your experience fell short of the standards we aim to deliver. I completely understand your frustration at having to make three calls, experience an unsuccessful engineer visit, and then wait four days for a battery replacement to be completed. Thank you also for your time on the phone today. I am grateful for your honest feedback and the opportunity to discuss your experience in more detail. As discussed, I will be looking into what happened and sharing my findings with the relevant manager to ensure they are fully aware of your experience. It is important that we learn from where we went wrong so that we can continue improving the service we provide to our customers. I have also followed up with an email, and please feel free to reach out to me directly if I can be of any further assistance. Thank you again for bringing this to my attention and for taking the time to speak with me this morning.
Kindest regards
Becky de Beer
Customer Care Manager
Spy Alarms
The technician helpful and did a good job
The technician did a good job, but only after the appointment had been cancelled twice at short notice
2 October 2026
Reply from Spy Alarms
Dear Keith, Thank you for taking the time to speak with me this morning. I really do appreciate it. I was keen to personally apologise for your experience with the last minute cancellations to your service appointments. While there are occasions when engineers may be taken ill on the day or experience unavoidable delays on previous jobs, we should be doing everything we can to accommodate customers who have already been rescheduled, and I am sorry that this was not your experience.
I am pleased to hear that, once the visit went ahead, the technician was helpful and completed the work to a good standard. I have added a note to your account to make our scheduling team aware of your experience so that this can be taken into consideration moving forward. I have also followed up with an email following our conversation today. Thank you again for your time and feedback. Should I be able to assist you with anything in the future, please do not hesitate to reach out.
Kind Regards
Becky de Beer
Customer Care Manager
Work arranged before agreed…
Work arranged before agreed date.Helpful. All okay accept original fob for opening and closing did not work
28 September 2026
Reply from Spy Alarms
Dear Keith, Thank you for taking the time to speak with me today. It was lovely speaking with you. As discussed, I hope the recommendation regarding your spare fob resolves the issue for you. If not, please feel free to get in touch with me directly using the contact details in my email, and I will be more than happy to help arrange a new one for you. In the meantime, if there is anything else I can assist with, please do not hesitate to reach out.
Kind Regards
Becky de Beer
Customer Care Manager
Spy Alarms
The engineer was great
The engineer was great, very helpful & professional. Head Office accounts kept billing me for replacement batteries when they are free under my contract. Hence only 4 stars
14 September 2026
Reply from Spy Alarms
Dear Richard, Thank you for taking the time to leave us a review. I am pleased to hear that our engineer was very helpful, professional, and provided a great service experience.
I am sorry, however, to hear about the confusion regarding the replacement battery charges. I can see that our Service Department has confirmed that battery replacements are included within your contract. To help prevent this from happening again, I have added this as an active entitlement on your account, which will ensure our system recognises that batteries are covered and does not automatically generate an invoice following a battery change. Whilst I am pleased our engineer left such a positive impression, I appreciate your feedback regarding the battery issue and understand why this affected your overall rating.
Kind Regards
Becky de Beer
Customer Care Manager
Spy Alarms
Satisfied customer
Efficient, thorough service completed by a knowledgeable, conscientious engineer. Satisfied customer.
21 September 2026
Reply from Spy Alarms
Dear Catrin, Thank you for your fantastic 5 star review. It is wonderful to hear that our engineer provided a thorough and efficient service while demonstrating the knowledge and care we aim to deliver on every visit. We really appreciate your support and are delighted that you were happy with your experience.
Kind Regards
The Spy Team
All worked as planned
All worked as planned, including replacement batteries and checking the whole system. Very approachable engineer.
18 September 2026
Reply from Spy Alarms
Dear Christine, thank you for taking the time to leave us a review. It is wonderful to hear you found our engineer approachable and that they took the time to thoroughly check your system. Providing a friendly, professional service while giving our customers confidence that everything is working as it should is what we aim for.
Kind Regards
The Spy Team
Arrived on time and courteous.
9 October 2026
Reply from Spy Alarms
Dear Jill, Thank you for taking the time to leave us a review. We are very pleased to hear our engineer was courteous and professional throughout the visit. We really appreciate your feedback and thank you for choosing Spy Alarms.
Kind Regards
The Spy Team
The engineer was prompt. But ill informed.
The engineer was prompt, polite and very pleasant. But he said that he was not familiar with the installation of the equipment he had come to fit.
However he persevered and succeeded.
Upon testing it, the monitoring service was triggered as it had not been understood that the alarm is monitored.
13 October 2026
Reply from Spy Alarms
Dear JK, Thank you for taking the time to share your feedback. We are pleased to hear that our engineer was prompt, polite, and pleasant throughout the visit. We do, however, appreciate your comments regarding his familiarity with the equipment and the confusion around the monitoring aspect of your system. While we are glad he persevered and successfully completed the installation, we understand that this should have been a smoother experience from the outset. We also apologise for the monitoring service being triggered during testing due to the misunderstanding. Your feedback is valuable and will be shared with the relevant team to help us improve both our preparation and communication in similar situations. Thank you again for your patience and understanding, and for recognising the engineer's determination to get the job completed successfully.
Kind Regards
The Spy Team
Timely polite helpful
7 October 2026
Reply from Spy Alarms
Dear Neil, Thank you for taking the time to leave us a review. We are delighted to hear you found our team timely, polite and helpful. Providing friendly, efficient service is something we take great pride in, so it is lovely to receive your feedback.
Kind Regards
The Spy Team
Sorted out a difficult requirement
Sorted out a difficult requirement
In the most cost efficient way
Required several visits
8 October 2026
Reply from Spy Alarms
Dear Steve, Thank you for taking the time to leave us this fantastic 5 star review. We are so pleased we were able to help find a solution for your difficult requirement in the most cost effective way possible. We appreciate that achieving the right result required several visits, and we are glad our team could work with you throughout the process to ensure everything was completed to your satisfaction.
Kind Regards
The Spy Team
absolute plesure
Your engineer was polit, worked diligently and explained what he was doing and even helped us set up the app for our system.
A true scholar and gent.
12 October 2026
Reply from Spy Alarms
Dear Owain-Jon, Thank you for taking the time to leave such wonderful feedback. We are delighted to hear that our engineer was polite, worked diligently, took the time to explain everything clearly, and helped you get the app set up as well. Your description of him as 'a true scholar and gent' really made us smile, and we will be sure to pass your kind words on to him.
Kind Regards
The Spy Team
All over good experience
John turned up nice and early in the day. He was very efficient in doing what he had to and offered good advice. He was also very personable.
7 October 2026
Reply from Spy Alarms
Dear Harris, Thank you for taking the time to leave us your feedback. We are so pleased to hear that John provided such a positive experience. His efficiency, helpful advice, and personable approach are exactly the qualities we strive for, and we are delighted that this came across during your service visit. We will be sure to pass your kind comments on to John, who I am sure will really appreciate them.
Kind Regards
The Spy Team
Pleasant efficient workman
9 October 2026
Reply from Spy Alarms
Dear Guest, Thank you for taking the time to leave us a fantastic 5 star review. We are so pleased to hear that you found our engineer pleasant and efficient, we will be sure to pass on your kind words.
Kind Regards
The Spy Team
Engineer was helpful and left me…
Engineer was helpful and left me kmowing that all was OK
13 October 2026
Reply from Spy Alarms
Dear Brian, Thank you for taking the time to leave us a review. We are pleased to hear that the engineer was helpful and left you feeling reassured that everything was working as it should. Providing friendly, professional service and peace of mind for our customers is exactly what we aim for.
Kind Regards
The Spy Team
Reply from Spy Alarms
Dear Andrew, Thank you very much for taking the time to rate us as 5 stars, we really do appreciate your fantastic feedback.
Kind Regards
The Spy Team
Initial contact was simple and…
Initial contact was simple and responsive, the sales person arrived at the agreed time and made some helpful suggestions but no hard sell.
The installer did a great job and it took just one day.
8 October 2026
Reply from Spy Alarms
Dear Philip, Thank you for taking the time to leave us such a positive 5 star review. We are pleased to hear that your experience was smooth from the very beginning, with responsive communication, helpful advice, and no pressure during the sales visit. It is also great to know that the installation was completed in just one day and that our installer did such a great job. We really appreciate your feedback and look forward to supporting you in the future.
Kind Regards
The Spy Team
Really good service
Really good service
The engineer was great and efficient
Our best experience with Spy alarms to date
Thank you
7 October 2026
Reply from Spy Alarms
Dear Gemma, Thank you for taking the time to leave us such wonderful feedback. We are really pleased to hear you received really good service and that our engineer was efficient, professional, and helpful throughout your visit.
It is especially rewarding to know this has been your best experience with Spy Alarms to date. I will be sure to share your kind comments with the team and the engineer involved.
Kind Regards
The Spy Team
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