I've been using Spritz for over a year and I love it. I can send direct to my bank account, debit card, or use the physical card and virtual card I have. Easy, fast, very low fees, and one thing I ap... See more
Company replied
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Great UX, terrible customer care. Can’t even imagine how to describe to you the slow careless nature of these Chatbot workers. And since I can’t post a reply I’ll make an edit - you can see below wher... See more
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The support group is always available to get answer to questions. It is so much easier to use Spritz for incoming to buy crypto and also off ramp transactions. I use other exchanges, Coinbase, and C... See more
Company replied
Sprintz Finance is a very good company. They will help you through any problems, concerns and questions you may have or you experiencing. Send them an email or ask a question in the app, and Ley will... See more
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Company details
Written by the company
Use Spritz to off-ramp or pay your bills directly from your preferred crypto wallet or exchange. We support ANY token on Ethereum, BNB Chain, Polygon, Avalanche, Base, Optimism, or Arbitrum, as well as Bitcoin, Tron, Solana, and more! Unlimited in ~30 countries, and the highest limits on day 1 in the US and Canada! You can even load your pre-paid SpritzCard with crypto to spend anywhere that accepts Visa. Spritz also offers unlimited on-ramping - you can buy stablecoins across Ethereum, Solana, Arbitrum, Optimism, Polygon, and more! Go bankless and refresh your finances when you use Spritz!
Contact info
1297 E Putnam Ave #1021, 06878, Riverside, United States
- support@spritz.finance
- spritz.finance
You should know
4.0
Great
317 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 week
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My issue was resovled quickly via email.
24 January 2025
Unprompted review
Reply from Spritz Finance
Great to hear that as that's the level of service we aim to provide!
So look I had all kinds of trouble at…
So look I had all kinds of trouble at the beginning trying to load my card and it was simply pilot error, when I got a hold of customer support they were freaking amazing and walked me through every step and I got my $25 bonus and all is good
20 January 2025
Unprompted review
Reply from Spritz Finance
Thanks, Joshua!! We’re glad our team could help resolve the issue and that you’re enjoying your $25 bonus. If you ever need assistance again, we’re here for you!
Supporte was so good ;)
15 January 2025
Unprompted review
Reply from Spritz Finance
Thanks for the review, Vinicius! If you ever need anything, just let us know.
Nice and easy way to convert Crypto…
Nice and easy way to convert Crypto into a usable Visa debit card.
14 January 2025
Unprompted review
Reply from Spritz Finance
We’re glad you’re enjoying the convenience of converting crypto into a Visa debit card. If you ever have questions or need assistance, feel free to reach out!
Great Service I had some issues buying…
Great Service I had some issues buying crypto but it was solved very quick and easy had a lil wait but wasn’t anything major.
13 January 2025
Unprompted review
Reply from Spritz Finance
Thank you for your review, Edwin! We're glad your issue was resolved quickly and appreciate your patience. Let us know if you need anything else!
Excellent Support and Easy to Use Service
I needed help making a wire transfer and Ley was amazing! Very responsive and helped make a stressful situation much easier. The chat function on their website is excellent for getting help and is the way I would recommend to get in touch with Support. Ley and team helped me through the process over a series of days and was always cheerful and followed up to see if I had any more questions. Once everything was sorted, the actual process was simple, quick, and straightforward. You will not be disappointed!
30 November 2024
Unprompted review
Reply from Spritz Finance
Thank you so much for your kind words, Michele! We’re thrilled to hear that Ley made a stressful situation easier with cheerful and responsive support. It’s great to know our chat function was helpful and that the process ended up being smooth and straightforward. We’ll be sure to share your feedback with Ley and the team—it will mean a lot to them. Thank you for your recommendation, and we’re always here if you need further assistance!
Touts free credit... What they don't tell you
Instead of being upfront, this company doesn't tell you, new customers, you must have $25 in order to redeem the credit.
Extremely nefarious
29 December 2024
Unprompted review
Reply from Spritz Finance
Hi Elizabeth,
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to clarify this situation. We deposited the free credit into your account, and it should be available for use. If you haven’t already, please check your emails for a message from our support team, as it contains further instructions.
If you’re still encountering issues, feel free to reach out directly so we can assist you further. We’re here to help resolve this for you!
Best,
The Spritz Finance Support Team
Spritz finance the best crypto off ramp
Spritz finance is the easiest, most affordable way to pay bills in the United States with crypto! Excellent customer service as well!
19 December 2024
Unprompted review
Reply from Spritz Finance
Thanks for the review, Sha! We're thrilled you find Spritz easy and affordable for paying bills with crypto. We're always here to help—let us know if you need anything!
Inaccurate and misleading
Inaccurate and misleading. A Google search indicated that there is a free $25 sign-up bonus. When I went to the company website, there was also an indicator at the top of their webpage for $25 sign-up bonus. Therefore, I signed up got verified and asked customer support via live chat how to redeem the sign-up bonus. I was told that it was a Google ads promotion and I was not eligible. Which doesn’t make sense because their webpage also indicated a $25 bonus. I don’t know how these companies can advertise something on Google and on their main webpage and not be held accountable
18 December 2024
Unprompted review
Reply from Spritz Finance
Hi Joseph!
Thank you for sharing your feedback. We’re sorry for any confusion caused by the $25 sign-up bonus promotion. This offer is exclusively for new users who sign up directly through our Google Ads campaign, and we apologize if this wasn’t clear.
If you have any further questions or need clarification, please don’t hesitate to reach out to us at support@spritz.finance. We’re here to help and appreciate your understanding.
Best regards,
The Spritz Finance Team
Customer service in the world of…
Customer service in the world of cryptocurrency is so very important! The level of support is unmatched in this market as well as others. I've been able to off ramp crypto with ease, to pay for my upcoming vacation. Thanks so much to the team over at Spritz Finance
18 December 2024
Unprompted review
Reply from Spritz Finance
Thanks for the great review, Tracey! We’re so glad we could make off-ramping easy and help you get ready for your vacation. Our team is always here to support you!
Exceptional Service from Spritz Finance
I only write reviews if a service is truly exceptional, and that’s why I want to share my experience with Spritz Finance. Their support team is fast and efficient, they make sure that every transaction is properly executed, which gives me full confidence as a user. I can wholeheartedly recommend them to anyone.
16 December 2024
Unprompted review
Reply from Spritz Finance
Thank you for sharing your experience, Sebastian! We’re delighted to know our support team and services have earned your confidence. Your recommendation means so much to us, and we’re here anytime you need assistance.
Worst place ever ot off ramp your Crypto...
Worst place ever ot off ramp your Crypto. They are slow and fees are to high!.
17 December 2023
Unprompted review
Reply from Spritz Finance
Hi Ed,
Thanks for sharing your feedback – we really appreciate it. We’re sorry to hear about your experience and understand how important speed and fees are when off-ramping crypto. We’re continuously working on improving our services and staying competitive, so your input is valuable to us.
If you’d like further assistance, please reach out to us at support@spritz.finance – we’d be happy to help!
Best,
The Spritz Finance Support Team
Phenomenal!
Spritz’s bill pay service is phenomenal! I have been using them weekly for a little over two months and have always had my bills paid within 3-4 days, including a weekend. I think that is pretty amazing for something that is secure and private with a reasonable fee. I contacted support for not receiving an immediate confirmation and it was resolved right away. I have confidence in Spritz and I look forward to using their other features.
13 December 2024
Unprompted review
Reply from Spritz Finance
Thank you for your kind words, Karen! We're glad you're enjoying our secure and reliable bill pay service and that our support team resolved your issue quickly. We appreciate your trust and look forward to helping you explore more of Spritz’s features!
They put up a great face
They put up a great front. I really appreciate that they exist, but they don't put enough resources into customer service and allowing users to have better financial services than are provided elsewhere. what im saying is they talk a lot and yet i have had numerous occasions in which one of the "pre-paid" visa's didnt work while making purchases. recently i was completely closed out of a pre-paid debit that still has 67$ on it. What we know about those digital debits is that if i dont use it i will loose it. So now i have 67$ trapped on a digital card that gets declined at 100% of places so pretty much ive lost around 67$ with them and successfully transfered around 5k.... do the math. if they loose around 1.5% of my money... thats not a solid finaicail organization. they could have made that from me in fees if they actually supplied us with a realistic financial enviornment. It "works" sometimes though so i give them 2 stars.
10 December 2024
Unprompted review
Reply from Spritz Finance
Hi there!
Thank you for sharing your feedback, and I’m sorry for the issues you experienced. The $67 has been refunded to your account. We’re always working to improve and appreciate your patience.
Please let us know if there’s anything else we can assist with.
Best,
The Spritz Finance Support Team
Where is support?
Great interface, easy instructions, easy to set up, but: I click on "Live Support" but get - nothing. I cannot find support anywhere.
Update 12/19/2024
I have been in contact with support for a number of days while they walked me through the on-ramp process. Great support now that I found it! I wish there would be a "contact us" link somewhere on the site (unless I'm just missing it) I upgrade my review to 4 stars.
4 December 2024
Unprompted review
Reply from Spritz Finance
Hi David,
Thank you for bringing this to our attention, and we’re sorry for the trouble you’ve experienced.
We’ve sent you an information request on Trustpilot to gather more details so we can assist you further.
Thank you for your patience,
The Spritz Finance Support Team
Finally...
Finally a platform that gets all the essentials right!.
1. Clean UI with a user friendly interface
2. Great customer service
3. Low fees
4. Fast on/off ramp option
25 November 2024
Unprompted review
Reply from Spritz Finance
Thank you for your amazing feedback, Michael We're thrilled to hear you're enjoying the clean UI, excellent customer service, low fees, and speedy on/off-ramp options. Just reach out to us if you need anything
Was fine up until this November
Was fine up until this November, don’t put money on there or it’ll be trapped without any ability to offload into a VCC or other institutions that were once compatible. Their customer service is now shot, and they don’t really help at any convenience.
They’ve lost my trust and I can’t see this platform as a reliable to trust any transfers or transactions
23 November 2024
Unprompted review
Reply from Spritz Finance
Hi there,
Thank you for your feedback, and we sincerely apologize for any inconvenience caused. Please rest assured that we’ve already processed your refund, and the funds have been added back to your Spritz account.
We understand how important this is to you and appreciate your patience as we continue to improve our services. If you have any further concerns or need assistance, please don’t hesitate to reach out—we’re here to help!
Best,
The Spritz Finance Team
I never could get a chance to put my…
I never could get a chance to put my information and verify and customer support don’t help.
21 November 2024
Unprompted review
Reply from Spritz Finance
Hi Demarks,
Thank you for sharing your feedback, and I’m sorry to hear about the trouble you faced earlier with verification and the account creation bonus. I’m happy to let you know that both issues have now been resolved. If you have any other questions or concerns, feel free to reach out, we’re here to help!
Thank you again for your patience and understanding.
Best,
The Spritz Finance Team
Love this it was dream come true all…
Love this it was dream come true all need for crypto
18 November 2024
Unprompted review
Reply from Spritz Finance
Thank you for your support, Tyeisha! Keep enjoying the journey!
Excellent customer service experience…
Excellent customer service experience and smooth transactions
16 November 2024
Unprompted review
Reply from Spritz Finance
Thanks for the review, Hannah! Just let us know if you need anything!
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