The experience with Support has been outstanding, particularly with Ley. I had many questions to be answered and issues to be resolved. This has been over a period of months, and everytime I get a qui... See more
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Amazing products and services. And what sets spritz apart from other platforms is their customer service. Knowledgeable, friendly and experienced staff makes needing help maybe once a year if soo m... See more
Great UX, terrible customer care. Can’t even imagine how to describe to you the slow careless nature of these Chatbot workers. And since I can’t post a reply I’ll make an edit - you can see below wher... See more
Company replied
Spritz finance has historically executed their crypto off ramp successfully but in the last 24 hours has gone dark. Poor and misleading communication, lack of transparency and money “ in progress”... See more
Company replied
Company details
Written by the company
Use Spritz to off-ramp or pay your bills directly from your preferred crypto wallet or exchange. We support ANY token on Ethereum, BNB Chain, Polygon, Avalanche, Base, Optimism, or Arbitrum, as well as Bitcoin, Tron, Solana, and more! Unlimited in ~30 countries, and the highest limits on day 1 in the US and Canada! You can even load your pre-paid SpritzCard with crypto to spend anywhere that accepts Visa. Spritz also offers unlimited on-ramping - you can buy stablecoins across Ethereum, Solana, Arbitrum, Optimism, Polygon, and more! Go bankless and refresh your finances when you use Spritz!
Contact info
1297 E Putnam Ave #1021, 06878, Riverside, United States
- support@spritz.finance
- spritz.finance
You should know
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 2 weeks
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Outstanding support from Spritz!
The support team at Spritz are phenomenal - I had accidently wired funds to a wrong account number and they were able to immediately recall the transaction, recovering the entire funds back to my account in less than a week. Kudos to Ley for the continued support and communication!

Reply from Spritz Finance
Won’t stand by their own e-mail
I’m not so happy with the customer service I received. I got the 25 dollar bonus but didn’t know I needed to use it right away. I kept getting emails and the day I got the last day you have 12 hours to use your bonus I tried to use the bonus and it was gone. They informed me that they had changed it to 72 hours. I understand if it’s 72 hours that’s fine but the fact that I received 3 or 4 emails about the bonus after the 72 hours. They should’ve been more upfront about the time frame or not send out emails if they won’t stand by the email. It’s less about the $25 and more about the principle I work in the oilfield and if a salesman sends out an email or gives a wrong price we have to stand by that just because it’s the right thing to do.

Reply from Spritz Finance
So look I had all kinds of trouble at…
So look I had all kinds of trouble at the beginning trying to load my card and it was simply pilot error, when I got a hold of customer support they were freaking amazing and walked me through every step and I got my $25 bonus and all is good

Reply from Spritz Finance
Nice and easy way to convert Crypto…
Nice and easy way to convert Crypto into a usable Visa debit card.

Reply from Spritz Finance
Great Service I had some issues buying…
Great Service I had some issues buying crypto but it was solved very quick and easy had a lil wait but wasn’t anything major.

Reply from Spritz Finance
Excellent Support and Easy to Use Service
I needed help making a wire transfer and Ley was amazing! Very responsive and helped make a stressful situation much easier. The chat function on their website is excellent for getting help and is the way I would recommend to get in touch with Support. Ley and team helped me through the process over a series of days and was always cheerful and followed up to see if I had any more questions. Once everything was sorted, the actual process was simple, quick, and straightforward. You will not be disappointed!

Reply from Spritz Finance
Touts free credit... What they don't tell you
Instead of being upfront, this company doesn't tell you, new customers, you must have $25 in order to redeem the credit.
Extremely nefarious

Reply from Spritz Finance
Spritz finance the best crypto off ramp
Spritz finance is the easiest, most affordable way to pay bills in the United States with crypto! Excellent customer service as well!

Reply from Spritz Finance
Inaccurate and misleading
Inaccurate and misleading. A Google search indicated that there is a free $25 sign-up bonus. When I went to the company website, there was also an indicator at the top of their webpage for $25 sign-up bonus. Therefore, I signed up got verified and asked customer support via live chat how to redeem the sign-up bonus. I was told that it was a Google ads promotion and I was not eligible. Which doesn’t make sense because their webpage also indicated a $25 bonus. I don’t know how these companies can advertise something on Google and on their main webpage and not be held accountable

Reply from Spritz Finance
Customer service in the world of…
Customer service in the world of cryptocurrency is so very important! The level of support is unmatched in this market as well as others. I've been able to off ramp crypto with ease, to pay for my upcoming vacation. Thanks so much to the team over at Spritz Finance

Reply from Spritz Finance
Exceptional Service from Spritz Finance
I only write reviews if a service is truly exceptional, and that’s why I want to share my experience with Spritz Finance. Their support team is fast and efficient, they make sure that every transaction is properly executed, which gives me full confidence as a user. I can wholeheartedly recommend them to anyone.

Reply from Spritz Finance
Worst place ever ot off ramp your Crypto...
Worst place ever ot off ramp your Crypto. They are slow and fees are to high!.

Reply from Spritz Finance
Phenomenal!
Spritz’s bill pay service is phenomenal! I have been using them weekly for a little over two months and have always had my bills paid within 3-4 days, including a weekend. I think that is pretty amazing for something that is secure and private with a reasonable fee. I contacted support for not receiving an immediate confirmation and it was resolved right away. I have confidence in Spritz and I look forward to using their other features.

Reply from Spritz Finance
They put up a great face
They put up a great front. I really appreciate that they exist, but they don't put enough resources into customer service and allowing users to have better financial services than are provided elsewhere. what im saying is they talk a lot and yet i have had numerous occasions in which one of the "pre-paid" visa's didnt work while making purchases. recently i was completely closed out of a pre-paid debit that still has 67$ on it. What we know about those digital debits is that if i dont use it i will loose it. So now i have 67$ trapped on a digital card that gets declined at 100% of places so pretty much ive lost around 67$ with them and successfully transfered around 5k.... do the math. if they loose around 1.5% of my money... thats not a solid finaicail organization. they could have made that from me in fees if they actually supplied us with a realistic financial enviornment. It "works" sometimes though so i give them 2 stars.

Reply from Spritz Finance
Where is support?
Great interface, easy instructions, easy to set up, but: I click on "Live Support" but get - nothing. I cannot find support anywhere.
Update 12/19/2024
I have been in contact with support for a number of days while they walked me through the on-ramp process. Great support now that I found it! I wish there would be a "contact us" link somewhere on the site (unless I'm just missing it) I upgrade my review to 4 stars.

Reply from Spritz Finance
Finally...
Finally a platform that gets all the essentials right!.
1. Clean UI with a user friendly interface
2. Great customer service
3. Low fees
4. Fast on/off ramp option

Reply from Spritz Finance
Was fine up until this November
Was fine up until this November, don’t put money on there or it’ll be trapped without any ability to offload into a VCC or other institutions that were once compatible. Their customer service is now shot, and they don’t really help at any convenience.
They’ve lost my trust and I can’t see this platform as a reliable to trust any transfers or transactions

Reply from Spritz Finance
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