Spring  Reviews 318

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the efficiency and ease of their overall experience, often noting quick response times. Reviewers are particularly impressed with the smooth process and excellent communication throughout, which significantly reduces stress during property transactions. However, some people mentioned minor irritations regarding unclear voicemail systems when trying to make contact.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service. Customers praise the efficient and stress-free process, with... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent... See more

Response time

Clients share positive opinions on response time, consistently highlighting quick and efficient... See more

Customer communications

Users describe ambiguous interactions with contact. Many customers praise the fast, clear, and fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great experience and example of how house moves should happen! We were very pleasantly surprised by the straightforward and friendly approach by Spring. We were able to go from first enquiry t... See more

Company replied

Rated 5 out of 5 stars

I’m a new build sales negotiator and recently referred clients to Spring when their home hadn’t sold but they didn’t want to miss out on a plot they loved. Spring stepped in quickly, with great commun... See more

Company replied

Rated 5 out of 5 stars

Charlotte Kingcome at Spring was a fantastic help during our part exchange move. We were in the midst of having a baby, a new job and didn't really have the time we would've liked to commit to selling... See more

Company replied

Rated 5 out of 5 stars

Spring were very efficient & made the purchase of our property so easy. Such a shame that there ended up being a completely unexpected chain which prolonged the whole procedure; sadly in the end it... See more

Company replied


Company details

  1. Real Estate Consultant
  2. Property Investment
  3. Real Estate Agency
  4. Real Estate Appraiser

Written by the company

Spring frees our clients from the uncertainty and stress of selling their home by buying their property for a fair price on a date of their choice, providing transparency and personalised guidance throughout their transaction. Spring is a house buying service, overseen by the National Association of Property Buyers and follows The Property Ombudsman’s code of conduct for house buyers.

WHY SPRING?

Written by the company

EMPOWERING HOME SELLERS
Our home buying service lets you take control of your home sale and move on a timescale that suits you. Our customers are at the heart of all we do and we strive to remove the uncertainty and stress of selling on the open market for you.
EFFORTLESS SELLING
With Spring, there’s no viewings, no need for home improvements and no worries of your sale falling through. A dedicated Client Advisor will be with you every step of the way, allowing you to sell your home with ease, speed, and confidence.
TRUST & TRANSPARENCY
Spring’s extremely thorough home valuations incorporate data from multiple internal and external sources. Our experienced team has worked with thousands of homeowners, making us the UK’s largest property buyer.

Contact info

4.8

Excellent

TrustScore 5 out of 5

318 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

The staff at spring move have all been…

The staff at spring move have all been friendly and professional throughout. Paul Martin was my initial property advisor and was very understanding about my need to move quickly. He was helpful and so easy to communicate with it made things really straight forward. The process of selling was easy and this was a great choice for me. Happy to recommend spring move to others

24 September 2024
Unprompted review
Spring  logo

Reply from Spring

Dear Rachel
thank you for taking the time to review your experience with Spring.
The Spring Team

Rated 5 out of 5 stars

Amanda and Rhys have been amazing

Amanda and Rhys have been amazing to work with, the have helped every step of the way. True 5 Star service

19 September 2024
Unprompted review
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Reply from Spring

Dear Jessica thank you for taking the time to review your experience with Spring

Rated 5 out of 5 stars

An honest and great company to work…

An honest and great company to work alongside. Spring-Move have been really professional, yet very friendly and transparent throughout the transaction.

16 September 2024
Unprompted review
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Reply from Spring

Thank you for taking the time to review your experience with Spring

Rated 5 out of 5 stars

From my first call to Spring all my…

From my first call to Spring all my questions and concerns were answered clearly and professionally by Paul and the team at Spring.

1 August 2024
Unprompted review
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Reply from Spring

Dear Lisa
Thank you for taking the time to review your experience with Spring.
We wish you well in your new home
Paul & the Spring team

Rated 5 out of 5 stars

Speedy service

Speedy service, valuations and offer within 10 days start to finish. Kept updated. The journey was everything the company say it will be, effortless and stress free.

5 July 2024
Unprompted review
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Reply from Spring

Belinda
Thank you for the review
The Spring Team

Rated 5 out of 5 stars

Efficient Service

This is the second time we have worked with Spring and Michael Ogden has always been superb. Hoping we can work with them again in the future

4 July 2024
Unprompted review
Spring  logo

Reply from Spring

Dear Elliot
Thank you for taking the time to review your experience with Spring. We look forward to working with you again in the future.
The Spring Team

Rated 5 out of 5 stars

Would recommend Spring

Rebecca was open, honest and upfront and gave us confidence to sell our property through Spring. Timescales were a couple of days over, otherwise it was a hassle free and smooth process. We wish Spring all the best in the onward sale and look forward to profit share.

26 June 2024
Unprompted review
Spring  logo

Reply from Spring

Dear Victoria
We are so please we could assist you with your house move & wish you happiness in your new home.
Kind regards
The Spring Team

Rated 5 out of 5 stars

Great Experience

Very smooth and quick process. Paul was always in the background if we needed anything but was not pushy.

2 July 2024
Unprompted review
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Reply from Spring

Dear George & Margaret
Thank you for taking the time to review your experience, we are so pleased we could help you and wish you well in your new home.
The Spring Team

Rated 5 out of 5 stars

The people I dealt with:

The people I dealt, first Shah and then Samson, were very open, helpful and supportive during what was a very difficult time for me.

14 June 2024
Unprompted review
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Reply from Spring

Dear Stephen
Thank you for your feedback, the Spring team are happy to have helped and wish you well in your new home.
Kind regards
Liz Chambers - Head of Customer Experience

Rated 4 out of 5 stars

The whole team have been very helpful…

The whole team have been very helpful and efficient in my ongoing house move.

11 June 2024
Unprompted review
Spring  logo

Reply from Spring

Dear Martin
Thank you for taking the time to share your experience.
We wish you well in your new home
The Spring Team

Rated 5 out of 5 stars

We have recently been involved in assisting a property sale

We have recently been involved in assisting Spring move, and it has been a pleasure dealing with the entire team. Amanda-Jayne Miller and Michael Ogden have been very helpful through-out, and we hope to work together again in the near future.

3 June 2024
Unprompted review
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Reply from Spring

Dear Megan
Thank you for taking the time to review your Spring experience. AJ, Michael and the rest of the Spring team enjoyed working with you & we look forward to working with you again.
Liz Chambers
Head of Customer Experience

Rated 5 out of 5 stars

A great team!

We had a very positive experience with Spring. The team are so friendly, helpful, knowlegeable. We were very well supported throughout the process. Excellent in every way!

7 May 2024
Unprompted review
Spring  logo

Reply from Spring

Dear Sarah
Thank you for taking time to review your experience with Spring. The Spring team are really pleased we could be of help.

Rated 5 out of 5 stars

When other companies were disappointing…

When other companies were disappointing Spring came to our rescue and helped us to secure our new home. They were extremely helpful.

23 May 2024
Unprompted review
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Reply from Spring

Dear Robert
We are so pleased we could help you secure your new home.
All the best
The Spring Team

Rated 5 out of 5 stars

Having been dealt with Spring on behalf of my MiL

Having been dealt with Spring on behalf of my MiL I found them extremely helpful with my list of questions as as you can imagine when dealing with sales on behalf of a third party it can be confusing.
Very helpful & professional

21 May 2024
Unprompted review
Spring  logo

Reply from Spring

Dear Angela
Thank you for taking the time to review your experience with Spring. We look forward to working with you again in the future
The Spring Team

Rated 5 out of 5 stars

Application was handled in a timely and…

Application was handled in a timely and professionally manner, with good communication to all parties leading to an offer being accepted by our client

20 May 2024
Unprompted review
Spring  logo

Reply from Spring

Dear Penny
Thank you for the feedback, we look forward to working with you again in the future
The Spring Team

Rated 5 out of 5 stars

Had a call from Valerie today

Had a call from Valerie today, very polite, non pushy and explained the process.
Reassured me throughout and answered my concerns.
Definitely feel easier now, thank you

16 May 2024
Unprompted review
Spring  logo

Reply from Spring

Thank you for taking the time to review your experience with Spring
All the best
The Spring Team

Rated 5 out of 5 stars

Spoke to Shah about the possibility of…

Spoke to Shah about the possibility of selling our house through Spring. Although we decided not to proceed, he was very helpful & friendly. Obviously can’t say we would recommend, owing to the fact we didn’t use them, but see no reason to initiate contact if it is something one is interested in.

7 May 2024
Unprompted review
Spring  logo

Reply from Spring

Thank you for taking time to review your experience with Spring. We wish you well with your future move
The Spring Team

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