Spring  Reviews 318

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the efficiency and ease of their overall experience, often noting quick response times. Reviewers are particularly impressed with the smooth process and excellent communication throughout, which significantly reduces stress during property transactions. However, some people mentioned minor irritations regarding unclear voicemail systems when trying to make contact.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service. Customers praise the efficient and stress-free process, with... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent... See more

Response time

Clients share positive opinions on response time, consistently highlighting quick and efficient... See more

Customer communications

Users describe ambiguous interactions with contact. Many customers praise the fast, clear, and fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great experience and example of how house moves should happen! We were very pleasantly surprised by the straightforward and friendly approach by Spring. We were able to go from first enquiry t... See more

Company replied

Rated 5 out of 5 stars

I’m a new build sales negotiator and recently referred clients to Spring when their home hadn’t sold but they didn’t want to miss out on a plot they loved. Spring stepped in quickly, with great commun... See more

Company replied

Rated 5 out of 5 stars

Charlotte Kingcome at Spring was a fantastic help during our part exchange move. We were in the midst of having a baby, a new job and didn't really have the time we would've liked to commit to selling... See more

Company replied

Rated 5 out of 5 stars

Spring were very efficient & made the purchase of our property so easy. Such a shame that there ended up being a completely unexpected chain which prolonged the whole procedure; sadly in the end it... See more

Company replied


Company details

  1. Real Estate Consultant
  2. Property Investment
  3. Real Estate Agency
  4. Real Estate Appraiser

Written by the company

Spring frees our clients from the uncertainty and stress of selling their home by buying their property for a fair price on a date of their choice, providing transparency and personalised guidance throughout their transaction. Spring is a house buying service, overseen by the National Association of Property Buyers and follows The Property Ombudsman’s code of conduct for house buyers.

WHY SPRING?

Written by the company

EMPOWERING HOME SELLERS
Our home buying service lets you take control of your home sale and move on a timescale that suits you. Our customers are at the heart of all we do and we strive to remove the uncertainty and stress of selling on the open market for you.
EFFORTLESS SELLING
With Spring, there’s no viewings, no need for home improvements and no worries of your sale falling through. A dedicated Client Advisor will be with you every step of the way, allowing you to sell your home with ease, speed, and confidence.
TRUST & TRANSPARENCY
Spring’s extremely thorough home valuations incorporate data from multiple internal and external sources. Our experienced team has worked with thousands of homeowners, making us the UK’s largest property buyer.

Contact info

4.8

Excellent

TrustScore 5 out of 5

318 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Best moving exeprience we've ever had

We cannot rate this company highly enough, it was the best moving experience we've ever had! Our new build dream home had slipped through our fingers because we hadn't sold our own property so when it surprisingly came back on the market we turned to Spring. This meant we were able to reserve the new property and know it was definitely going to be ours this time. The developers were keen to work with Spring and gave us additional incentives because they knew this was a rock-solid sale. All parties really pulled together for an early completion and from reserving the new property to being handed the keys went through in about 3 weeks!

We love that we haven’t had to deal with the hassle of viewings, and then the anxiety of a chain potentially breaking down. Also, being given a Licence to Occupy for a few weeks after completion means that we can move in at a leisurely pace and avoid the craziness of everything happening on one day. Another unexpected benefit is that if our old property actually achieves a sale price higher than Spring calculated for they will give us 80% of the extra, you absolutely can’t say fairer than that.

We would especially like to give a shout-out to Spring’s underwriter, Aston, who looked after us from start to finish. From the very first contact he took time to thoroughly explain absolutely everything, patiently answered all our questions, and was a very good bridge between ourselves and the developers, particularly in the early stages to help achieve the best for us. He always responded to us quickly and nothing has been too much trouble. Thank you so much Aston, and you are a real asset to Spring!

28 February 2025
Unprompted review
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Reply from Spring

Thank you so much Carol for taking the time to leave us such a detailed review. We are delighted to hear this was the best moving experience you've ever had, and also that Aston was so helpful in getting you into your dream new build home. From everyone here at Spring, we wish you many years of happiness in your new home and thanks again for choosing Spring.

Rated 5 out of 5 stars

Praise for Spring ......

We recently used Spring to enable our elderly mother to move from a Character cottage to a Modern independent living McCarthy Stone apartment. Spring enabled us to do this quickly and without fuss allowing us up to 28 days to move out. Our property advisor Paul Martin helped us through the move by being a true professional, friendly, honest with realistic timescales and clearly explaining the process, answering all our questions. House moving can be stressful but we have nothing but praise for Paul and staff at Spring. Thank you

24 January 2025
Unprompted review
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Reply from Spring

Many thanks for taking the time to leave Paul and the team a review David, we very much appreciate your feedback. We are so pleased we could help your mum move into her chosen McCarthy Stone apartment without any fuss or delay. We hope your mum has settled in well and enjoying her new surroundings. All the best and thanks again for choosing Spring.

Rated 5 out of 5 stars

very easy experience

very easy experience, enjoyed it

12 February 2025
Unprompted review
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Reply from Spring

Thanks for leaving us a review Tom, very much appreciate your feedback and delighted to hear you enjoyed your experience with Spring.

Rated 5 out of 5 stars

A great experience from start to finish…

A great experience from start to finish which was really refreshing. A special thanks to Rhys.

20 January 2025
Unprompted review
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Reply from Spring

Thank you for your kind words Gino, fantastic to hear you had a great experience with Spring. Wishing you all the best and thanks again for taking the time to leave us a review.

Rated 5 out of 5 stars

From our initial contact with spring

From our initial contact with spring, every question was answered promptly, they worked with us to our requests and the process was so straightforward and completely stress free, they even advised / helped negotiate our onwards purchase. I can’t thank Paul, Aston and Harnish enough! It might not be your conventional way to sell or you might not get the highest price but the benefits of a quick, easy and worry free sale with great communication really stands out! I would highly recommend to anyone!

6 December 2024
Unprompted review
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Reply from Spring

Thank you for your lovely feedback for Paul, Aston and Harnish, very much appreciated and we are delighted you found our service so straightforward and stress-free. From everyone here at Spring, we wish you every happiness in your new home.

Rated 5 out of 5 stars

A valuable way to achieve a speedy and timely move

Finding Spring was a blessing as we were looking to relocate an elderly parent to an assisted living apartment - with minimum fuss but maximum assurances on completion of sale and purchase.

Always available from the start of the process, speedy and effective responses plus real team effort to pull it all together. Friendly and personable with professional and knowledgeable responses at all time. Would highly recommend and would have no doubt in using Spring again in the future.

12 December 2024
Unprompted review
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Reply from Spring

Thank you for taking the time to leave us a review Andrea. We are so pleased we could help your parent, and make the move a fuss free experience for you all. Thanks again for choosing Spring and we hope your parent has settled in well to their new assisted living apartment.

Rated 5 out of 5 stars

Overall a good experience

We part exchanged our house to allow us to buy a new build, although the price Spring offer isn’t brilliant, it allows you a much easier and stress free way of selling your house, which we appreciated. Paul was great to deal with and really helped things along and was there whenever we had any questions, we can’t thank him enough. If you’re in a position where you’re able to take a lower offer for the house you’re selling, it’s definitely the best option. We likely wouldn’t be in our new house without them.

29 November 2024
Unprompted review
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Reply from Spring

Thanks for sharing your experience with us Joe, and your kind words for Paul. Delighted you where able to secure your new-build property and found the part-exchange process easy and stress free. Wishing you all the best in your new home :)

Rated 5 out of 5 stars

We were instructed as selling agents…

We were instructed as selling agents for Spring and throughout the aftersales process Amanda's communication was brilliant, very proactive and we achieved an exchange within 30 days! We hope to work together again in the future.

8 November 2024
Unprompted review
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Reply from Spring

Thanks for taking the time to leave us a review, very much appreciated. We too hope to work with you again in the future!

Rated 5 out of 5 stars

I cannot speak more highly of Spring

I cannot speak more highly of Spring. All of the team and really good to deal with and come back to you very quickly. They stuck to their word throughout and moved very quickly so we could secure our new build. It really did take all the stress out of moving house.

25 October 2024
Unprompted review
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Reply from Spring

Thank you for your review and kind words for our team. We are delighted that you secured the new build you wanted, plus help remove the stress from your move. We wish you all the best and many years of happiness in your new home.

Rated 5 out of 5 stars

Great communication and availability

I have been dealing with Shah, who has been keeping me updated with the process and is always quick to respond with any questions and queries relating to our part exchange.

23 October 2024
Unprompted review
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Reply from Spring

Great to hear Shah has been keeping you updated on your part-exchange journey so far, thanks for taking the time to leave a review Michael and we look forward to helping you make your onward move in the very near future.

Rated 5 out of 5 stars

Reduce stress in moving

Very easy process. We have moved many times over the years, including living in 5 houses in our first 8 years of marriage 50+ years ago. Always stressful. This part exchange process gave us great comfort in reducing the worries of the open market. Great support from Spring Move too.

30 October 2024
Unprompted review
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Reply from Spring

We are delighted our part-exchange service removed any worries and stress of your move Ann, many thanks for your feedback. From all the team here at Spring, we wish you all the best in your new home and thanks again for choosing Spring.

Rated 5 out of 5 stars

Understood what we wanted to do and…

Understood what we wanted to do and helped us through the process

23 September 2024
Unprompted review
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Reply from Spring

Glad we could help you through the home selling process, many thanks for leaving us a review and we wish all the best.

Rated 5 out of 5 stars

Shah - Property Advisor

Shah has been really helpful with starting the process and efficiently contacting our customers to do a valuation and assessment on their respective home, he has made them feel at ease.

7 October 2024
Unprompted review
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Reply from Spring

Thanks for leaving us a review and sharing this feedback Aiden, great to hear Shah was able to help your customers feel at ease and move forward with their property sale. All the best.

Rated 5 out of 5 stars

Efficient service from Spring. From the first contact from Spring via…

From the first contact from Spring via Paul Martin, our dedicated contact, Spring were quick, precise and offered a fair market price for our property to enable us to go on and complete our purchase smoothly with no delays.

30 September 2024
Unprompted review
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Reply from Spring

Thank you for leaving us a review Martin, we are delighted our service allowed you to move forward with your new property. Wishing you every happiness in your new home and thanks again for choosing Spring.

Rated 5 out of 5 stars

Spring were very clear

Spring were very clear about ha was on offer. It all wet through without a hitch, and the best thing was having fourteen days grace after completion, which enabled us to take some of the smaller stuff over to the new place before moving day. This made moving day very easy.

4 September 2024
Unprompted review
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Reply from Spring

We are delighted our licence to occupy feature made your move a much easier process Mrs Pearce. Thanks for taking the time to leave us a review and we wish you all the very best in your new home.

Rated 5 out of 5 stars

Very supportive

The team at Spring are very communicative. They keep me in the loop and up to date with progress. I find Shah and team very helpful and understand why Spring have an Excellent on Trust pilot. They are always on hand and very supportive.

26 September 2024
Unprompted review
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Reply from Spring

Thanks for your feedback Lisa, great to hear and we very much appreciate you taking the time to leave us a review.

Rated 5 out of 5 stars

Excellent service and got the job done.

Spring were a pleasure to work with. Amanda in particularly was always quick to respond and made a huge difference in pushing the sale through. Her level of service, communication and desire to over come any challenges in the sale was exceptional. We highly recommend Spring and hope to work with the company in the future.

26 September 2024
Unprompted review
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Reply from Spring

Thanks for taking the time to leave a review Rachel and we too look forward to working with you again in the future.

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