Spring  Reviews 318

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the efficiency and ease of their overall experience, often noting quick response times. Reviewers are particularly impressed with the smooth process and excellent communication throughout, which significantly reduces stress during property transactions. However, some people mentioned minor irritations regarding unclear voicemail systems when trying to make contact.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service. Customers praise the efficient and stress-free process, with... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent... See more

Response time

Clients share positive opinions on response time, consistently highlighting quick and efficient... See more

Customer communications

Users describe ambiguous interactions with contact. Many customers praise the fast, clear, and fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great experience and example of how house moves should happen! We were very pleasantly surprised by the straightforward and friendly approach by Spring. We were able to go from first enquiry t... See more

Company replied

Rated 5 out of 5 stars

I’m a new build sales negotiator and recently referred clients to Spring when their home hadn’t sold but they didn’t want to miss out on a plot they loved. Spring stepped in quickly, with great commun... See more

Company replied

Rated 5 out of 5 stars

Charlotte Kingcome at Spring was a fantastic help during our part exchange move. We were in the midst of having a baby, a new job and didn't really have the time we would've liked to commit to selling... See more

Company replied

Rated 5 out of 5 stars

Spring were very efficient & made the purchase of our property so easy. Such a shame that there ended up being a completely unexpected chain which prolonged the whole procedure; sadly in the end it... See more

Company replied


Company details

  1. Real Estate Consultant
  2. Property Investment
  3. Real Estate Agency
  4. Real Estate Appraiser

Written by the company

Spring frees our clients from the uncertainty and stress of selling their home by buying their property for a fair price on a date of their choice, providing transparency and personalised guidance throughout their transaction. Spring is a house buying service, overseen by the National Association of Property Buyers and follows The Property Ombudsman’s code of conduct for house buyers.

WHY SPRING?

Written by the company

EMPOWERING HOME SELLERS
Our home buying service lets you take control of your home sale and move on a timescale that suits you. Our customers are at the heart of all we do and we strive to remove the uncertainty and stress of selling on the open market for you.
EFFORTLESS SELLING
With Spring, there’s no viewings, no need for home improvements and no worries of your sale falling through. A dedicated Client Advisor will be with you every step of the way, allowing you to sell your home with ease, speed, and confidence.
TRUST & TRANSPARENCY
Spring’s extremely thorough home valuations incorporate data from multiple internal and external sources. Our experienced team has worked with thousands of homeowners, making us the UK’s largest property buyer.

Contact info

4.8

Excellent

TrustScore 5 out of 5

318 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent service from Springmove

What a pleasure it has been working alongside Michael and Amanda-Jayne at Springmove with a recent successful property transaction. With 7 weeks between offer acceptance and exchange of contracts it has been a great result all round!

18 April 2024
Unprompted review
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Reply from Spring

Dear Tom
Its always good to hear about a smooth & successful exchange. Thank you for taking the time to write a review
The Spring Team

Rated 5 out of 5 stars

Thank you

Thank you for your kind instructions to market the above property. It took a little while to sort out having the keys but from the property going live on the market on 1st February and agreeing a sale on 6th February to complete today , 12th April – just over 9 weeks!! And with 3 in the chain.
It has been a pleasure working with Spring and Amanda-Jayne has kept me updated throughout.
Thanks again and I hope we can work with you again.

12 April 2024
Unprompted review
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Reply from Spring

Dear Julie
Thank you for taking the time to review your experience with Spring, we look forward to working with you again in the future
The Spring Team

Rated 5 out of 5 stars

Springmove have been a pleasure to work with…

Springmove have been a pleasure to work with from start to finish. Communication was spot on and they handled all enquiries promptly which led to swift and smooth transaction. Very much hope to work with you both again Michael and Amanda-Jayne.

5 April 2024
Unprompted review
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Reply from Spring

Dear Mel
Thank you for taking the time to review your experience with Spring. The Spring Team look forward to working with you again

Rated 5 out of 5 stars

Moving home after 27 years

We originally had a completion date of 29/09/23, unfortunately there was a hold up with the apartment that we were purchasing. We didn't complete until December 2023 and they waited patiently for us to complete. After completion Valerie contacted us to check that everything had gone to plan and to make sure we had settled into our new home.

19 December 2023
Unprompted review
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Reply from Spring

Dear Linda
Thank you for taking time to review your experience with Spring. We are so pleased we could help you with your move and wish you well in your new home.
The Spring Team

Rated 5 out of 5 stars

Spring have been trustworthy and…

Spring have been trustworthy and professional in every respect. I am very satisfied with them and would highly recommend their services.

2 April 2024
Unprompted review
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Reply from Spring

Dear Seamus
Thank you for the review
Kind regards
The Spring Team

Rated 5 out of 5 stars

Five Star Service

During my various contacts with Shah over the past few days I always felt that, aswell as being friendly, he was thoroughly professional. Any queries were answered in a very clear way.

27 March 2024
Unprompted review
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Reply from Spring

Dear Ian
Thank you for taking the time to review your experience with Spring. We are glad it was helpful and wish you well in your future house move.
The Spring Team

Rated 5 out of 5 stars

Moving home made easy!

Spring have enabled my partner and I to secure our dream home with none of the stress and worry that is inevitable with a private sale. Shah has been both professional and friendly and made the process so easy. I would have no hesitation in recommending a home part exchange with Spring.

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Spring - The PX experts

We have been dealing with Spring for a while now and find they deliver an excellent service from beginning to end.
They are honest, reliable, and deliver a fair price also swift service. If you are considering selling your home quickly these are the people to contact, you will not be disappointed.

14 February 2024
Unprompted review
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Reply from Spring

Thank you for your review. The Spring team look forward to working with you in the future.

Rated 5 out of 5 stars

A positive experience

My experience with Spring was very positive, with excellent communication throughout. Selling my home through Spring has allowed me to move forward with buying the property I wanted.

6 February 2024
Unprompted review
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Reply from Spring

Dear Sharon
Thank you for your review, we are so pleased that we could help you move and wish you all the best in your new home.
The Spring Team

Rated 4 out of 5 stars

Sale of property

Easy to negotiate throughout but just took a long time to deal with all the questions

27 January 2024
Unprompted review
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Reply from Spring

Dear Alan
Thank you for taking the time to review your experience with Spring, I am sorry there were delays in getting some of your questions resolved, we are working on ways to speed up communication within the customer journey.
All the best in your new home
The Spring Team

Rated 5 out of 5 stars

Very friendly professional company

A very friendly professional company who offer a fair price. Also easy to communicate with.

24 January 2024
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Reply from Spring

Thank you for sharing your experience, the Spring Team wish you well in your new home

Rated 5 out of 5 stars

Sale went through

Sale went through, no fuss at all

15 December 2023
Unprompted review
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Reply from Spring

Dear Mr Young,
Thank you for your review, we are happy we were able to assist you in your house move.
The Spring team wish you well in your new home.

Rated 5 out of 5 stars

Excellent Service!

Springmove have been a pleasure to work with, always top notch communication, customer service and a positive result by the end of it :) Highly recommended, and we look forward to working with you again!

Shaw's & Company

17 January 2024
Unprompted review
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Reply from Spring

Dear Mr Shaw
Many thanks for reviewing your experience, we look forward to working with you again in the future
The Spring Team

Rated 5 out of 5 stars

Helpful, informative initial conversation

The initial conversation was very helpful in explaining the basics about part-exchanging properties. Also the same day I received a follow up email with an attachment giving more detail. Valerie has a friendly, professional approach.

11 January 2024
Unprompted review
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Reply from Spring

Thank you for taking the time to review your experience with Spring. We wish you well with your house move
Kind regards
The Spring Team

Rated 5 out of 5 stars

Samson made it really easy and was happy…

Samson made it really easy and was happy to take my calls at any time. Great people and business.

9 November 2023
Unprompted review
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Reply from Spring

Dear Simone
Thank you for taking time to review your experience with Samson & the
Spring team. Its great to hear it was easy to do business with us
Kind regards
Liz Chambers
Head of Customer Experience

Rated 5 out of 5 stars

Shah Hyder made our experience with…

Shah Hyder made our experience with Spring a very positive one , making us more than satisfied with the level of service he provided.
He is very proactive and very straight talking.
We will defiantly be using Spring again for future PX deals.

14 December 2023
Unprompted review
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Reply from Spring

Dear Deborah
I am so pleased your experience with Spring was a positive one, looking forward to working with you again in the future
Kind regards
Liz Chambers
Head of Customer Experience

Rated 5 out of 5 stars

Effective first contact

Clear explanation
Timing discussed
Potential % of any sale mentioned
A concise first contact

8 December 2023
Unprompted review
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Reply from Spring

Dear John
Thank you for taking the time to review your experience with the Spring Team

Rated 1 out of 5 stars

If you are using them to buy your home…

If you are using them to buy your home ignore the reviews from Estate Agents and House Builders, they are irrelevant to you. Just look at what the people selling their home say.

They are no different to other webuyanyhouse companies, they get a valuation for what your house would sell for in 2-4 weeks then offer you 80% of that. If you are absolutely desperate, they could help you out, otherwise, avoid.

Further, RICS surveyor they sent didn't even offer to take his shoes off after trapesing around a muddy garden on a wet winter's day. Zero respect for the house he is valuing.

27 November 2023
Unprompted review
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Reply from Spring

Dear Mr Day
Thank you for your feedback. Using our robust pricing process, that combines our underwriting tools, valuations from an independent RICS surveyor, two estate agent’s valuations, combining both 4-6 week & 6–12-week valuations, property comparison algorithm, length of time on the open market and local market conditions we strive to deliver the best possible prices for our customers. We know a Spring Sale does not suit everyone and I am sorry on this occasion the offer didn’t work for you. We are fully transparent when explaining how an offer price has been reached and that it includes the peace of mind of a guaranteed sale, the ease, speed and convenience of the process along with the Spring price promise for additional reassurance of our fair pricing. I apologise for your experience with the surveyor, I will be providing feedback to prevent this happening again. We wish you all the best with your home sale and should you wish to discuss your offer further, please get in touch, I would be happy to assist in any way I can.
Kind regards
Liz Chambers
Head of Customer Experience

Rated 1 out of 5 stars

Spring used selected deliberately lowest prices

Spring used two estate agents to price our property, but only quoted the one with the much lower price. The Chartered surveyor they sent told us he was only assessing condition not value, yet Spring got a value from him, where he had not noted any of the extensive green credentials, ASHP, passive design, large floor area, air conditioning, rainwater harvesting, all in a very short visit, yet went on to refer to 4 properties that only had nearby range 6 miles in common, except for one house, 40% smaller floor area, old build, more rural and no local services, shop, pub, school etc. The one exception was a house of similar size and price as ours coming out £145,000 lower price 25% lower than the last estate agent.

6 December 2023
Unprompted review
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Reply from Spring

Dear Mr Ferrari
Thank you for your feedback. We strive to deliver the best possible prices for our customers, and, on this occasion, we are sorry we could not meet your expectations. I have fully investigated your case and can confirm our pricing process was adhered to fully. An in-depth process that combines our underwriting tools, valuations from an independent RICS surveyor, two estate agent’s valuations, property comparison algorithm, length of time on the open market and local market conditions. We are fully transparent when explaining how an offer price has been reached and that it includes the peace of mind of a guaranteed sale, conveyancing costs, the ability to move within 7 days and our Spring price promise for additional reassurance of our fair pricing. We know a Spring sale does not suit everyone, and we are sorry that this offer didn’t work for you. We wish you all the best with your home sale and should you wish to discuss your offer further, please do get in touch, I am happy to help in anyway I can.

Kind regards
Liz Chambers
Head of Customer Experience

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